Tellers

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Tellers

Receive and pay out money. Keep records of money and negotiable instruments involved in a financial institution's various transactions.

Activities
Degrees
Abilities
Interests
Knowledge
Wages
Related
Skills
Tasks
Tools
Technology
Environment
Personal Styles
Personal Needs
Personal Values

Degrees

Banking and Financial Support Services

Abilities

The ability to see details at close range (within a few feet of the observer).

Oral Comprehension

The ability to listen to and understand information and ideas presented through spoken words and sentences.

Oral Expression

The ability to communicate information and ideas in speaking so others will understand.

Written Comprehension

The ability to read and understand information and ideas presented in writing.

Information Ordering

The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

Deductive Reasoning

The ability to apply general rules to specific problems to produce answers that make sense.

Number Facility

The ability to add, subtract, multiply, or divide quickly and correctly.

Perceptual Speed

The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.

Written Expression

The ability to communicate information and ideas in writing so others will understand.

Selective Attention

The ability to concentrate on a task over a period of time without being distracted.

Inductive Reasoning

The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

The ability to speak clearly so others can understand you.

Speech Recognition

The ability to identify and understand the speech of another person.

Category Flexibility

The ability to generate or use different sets of rules for combining or grouping things in different ways.

Problem Sensitivity

The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Manual Dexterity

The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.

Mathematical Reasoning

The ability to choose the right mathematical methods or formulas to solve a problem.

The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).

Wrist-Finger Speed

The ability to make fast, simple, repeated movements of the fingers, hands, and wrists.

Finger Dexterity

The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.

Flexibility of Closure

The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.

The ability to remember information such as words, numbers, pictures, and procedures.

Arm-Hand Steadiness

The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.

Fluency of Ideas

The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).

Speed of Closure

The ability to quickly make sense of, combine, and organize information into meaningful patterns.

The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing.

The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.

Multilimb Coordination

The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.

Control Precision

The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.

The ability to see details at a distance.

Visual Color Discrimination

The ability to match or detect differences between colors, including shades of color and brightness.

The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.

Auditory Attention

The ability to focus on a single source of sound in the presence of other distracting sounds.

Extent Flexibility

The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.

Hearing Sensitivity

The ability to detect or tell the differences between sounds that vary in pitch and loudness.

Static Strength

The ability to exert maximum muscle force to lift, push, pull, or carry objects.

Dynamic Strength

The ability to exert muscle force repeatedly or continuously over time. This involves muscular endurance and resistance to muscle fatigue.

Depth Perception

The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object.

Gross Body Coordination

The ability to coordinate the movement of your arms, legs, and torso together when the whole body is in motion.

Gross Body Equilibrium

The ability to keep or regain your body balance or stay upright when in an unstable position.

The ability to time your movements or the movement of a piece of equipment in anticipation of changes in the speed and/or direction of a moving object or scene.

The ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears.

Response Orientation

The ability to choose quickly between two or more movements in response to two or more different signals (lights, sounds, pictures). It includes the speed with which the correct response is started with the hand, foot, or other body part.

The ability to exert yourself physically over long periods of time without getting winded or out of breath.

Interests

Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

First Interest High-Point

Primary-Rank Descriptiveness

Second Interest High-Point

Secondary-Cutoff/Rank Descriptiveness

Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.

Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.

Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.

Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.

Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.

Knowledge

Customer and Personal Service

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

English Language

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Sales and Marketing

Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Computers and Electronics

Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Public Safety and Security

Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

Education and Training

Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

Administration and Management

Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Law and Government

Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

Economics and Accounting

Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.

Communications and Media

Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

Production and Processing

Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

Personnel and Human Resources

Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

Sociology and Anthropology

Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.

Foreign Language

Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.

Telecommunications

Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

Therapy and Counseling

Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.

Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub- atomic structures and processes.

Knowledge of machines and tools, including their designs, uses, repair, and maintenance.

Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.

Medicine and Dentistry

Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.

Philosophy and Theology

Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.

History and Archeology

Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.

Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.

Engineering and Technology

Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.

Wages

District of Columbia

Guam	$19,490.00

Iowa	$21,390.00

Ohio	$21,490.00

Utah	$20,210.00

Related Careers

Billing, Cost, & Rate Clerks

Compile data, compute fees and charges, and prepare invoices for billing purposes. Duties include computing costs and calculating rates for goods, services, and shipment of goods; posting data; and keeping other relevant records. May involve use of computer or typewriter, calculator, and adding and bookkeeping machines.

Receive and disburse money in establishments other than financial institutions. Usually involves use of electronic scanners, cash registers, or related equipment. Often involved in processing credit or debit card transactions and validating checks.

Insurance Claims & Policy Processing Clerks

Obtain information from insured or designated persons for purpose of settling claim with insurance carrier.

Loan Interviewers & Clerks

Interview loan applicants to elicit information; investigate applicants' backgrounds and verify references; prepare loan request papers; and forward findings, reports, and documents to appraisal department. Review loan papers to ensure completeness, and complete transactions between loan establishment, borrowers, and sellers upon approval of loan.

New Accounts Clerks

Interview persons desiring to open bank accounts. Explain banking services available to prospective customers and assist them in preparing application form.

Office Clerks, General

Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring limited knowledge of office management systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, stenography, office machine operation, and filing.

Secretaries, Except Legal, Medical, & Executive

Perform routine clerical and administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, or providing information to callers.

Statement Clerks

Prepare and distribute bank statements to customers, answer inquiries, and reconcile discrepancies in records and accounts.

Skills

Service Orientation

Actively looking for ways to help people.

Active Listening

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Active Learning

Understanding the implications of new information for both current and future problem-solving and decision-making.

Using mathematics to solve problems.

Critical Thinking

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Talking to others to convey information effectively.

Reading Comprehension

Understanding written sentences and paragraphs in work related documents.

Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Time Management

Managing one's own time and the time of others.

Learning Strategies

Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

Teaching others how to do something.

Social Perceptiveness

Being aware of others' reactions and understanding why they react as they do.

Adjusting actions in relation to others' actions.

Communicating effectively in writing as appropriate for the needs of the audience.

Complex Problem Solving

Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Judgment and Decision Making

Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Persuading others to change their minds or behavior.

Operations Analysis

Analyzing needs and product requirements to create a design.

Systems Evaluation

Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.

Equipment Maintenance

Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.

Operation and Control

Controlling operations of equipment or systems.

Bringing others together and trying to reconcile differences.

Equipment Selection

Determining the kind of tools and equipment needed to do a job.

Quality Control Analysis

Conducting tests and inspections of products, services, or processes to evaluate quality or performance.

Troubleshooting

Determining causes of operating errors and deciding what to do about it.

Operation Monitoring

Watching gauges, dials, or other indicators to make sure a machine is working properly.

Systems Analysis

Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.

Technology Design

Generating or adapting equipment and technology to serve user needs.

Installing equipment, machines, wiring, or programs to meet specifications.

Management of Personnel Resources

Motivating, developing, and directing people as they work, identifying the best people for the job.

Management of Financial Resources

Determining how money will be spent to get the work done, and accounting for these expenditures.

Management of Material Resources

Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.

Repairing machines or systems using the needed tools.

Writing computer programs for various purposes.

Using scientific rules and methods to solve problems.

Tasks

Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.

Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.

Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.

Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.

Monitor bank vaults to ensure cash balances are correct.

Enter customers' transactions into computers to record transactions and issue computer-generated receipts.

Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.

Order a supply of cash to meet daily needs.

Identify transaction mistakes when debits and credits do not balance.

Sort and file deposit slips and checks.

Prepare and verify cashier's checks.

Receive and count daily inventories of cash, drafts, and travelers' checks.

Arrange monies received in cash boxes and coin dispensers according to denomination.

Process transactions such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits.

Process and maintain records of customer loans.

Count, verify, and post armored car deposits.

Receive mortgage, loan, or public utility bill payments, verifying payment dates and amounts due.

Resolve problems or discrepancies concerning customers' accounts.

Explain, promote, or sell products or services such as travelers' checks, savings bonds, money orders, and cashier's checks, using computerized information about customers to tailor recommendations.

Carry out special services for customers, such as ordering bank cards and checks.

Compute financial fees, interest, and service charges.

Obtain and process information required for the provision of services, such as opening accounts, savings plans, and purchasing bonds.

Compose, type, and mail customer statements and other correspondence related to issues such as discrepancies and outstanding unpaid items.

Perform clerical tasks such as typing, filing, and microfilm photography.

Issue checks to bond owners in settlement of transactions.

Inform customers about foreign currency regulations, and compute transaction fees for currency exchanges.

Quote unit exchange rates, following daily international rate sheets or computer displays.

Prepare work schedules for staff.

Tools

Accounting machines

Teller terminals

Adding machines

10-key calculators

Vault security alarms

Automatic teller machines ATMs

Check endorsing machines

Official check imprinters

Check writing machines

Desktop computers

Electronic funds transfer point of sale equipment

Cash advance terminals

Document printers

Mainframe console or dumb terminals

Teller machines

Microfilm cameras

Microfilm processors

Money counting machines

Currency counters

Multi function printers

Check validation printers

Journal printers

Passbook printers

Personal computers

Point of sale POS receipt printers

Receipt printers

Videoconferencing systems

Online video terminals

Technology

Accounting software

Information Technology Incorporated Premier Teller

Southern Data Systems TellerPro

Customer relationship management CRM software

M&I Data Services software

Data base user interface and query software

Total Turnkey Solutions E-Vision

Document management software

Hyland Software OnBase

ISCheck software

Electronic mail software

Microsoft Outlook

Enterprise resource planning ERP software

Jack Henry & Associates Vertex

Internet browser software

Office suite software

Microsoft Office

Spreadsheet software

Microsoft Excel

Word processing software

Career Activities

Performing for or Working Directly with the Public

answer customer or public inquiries

greet customers, guests, visitors, or passengers

provide customer service

Processing Information

calculate monetary exchange

compile data for financial reports

compute financial data

examine financial documents to verify issue

note discrepancies in financial records

prepare bank deposits

reconcile or balance financial records

verify bank or financial transactions

verify signatures for financial transactions

Interacting With Computers

use computers to enter, access or retrieve data

use spreadsheet software

Getting Information

obtain information from individuals

Updating and Using Relevant Knowledge

use oral or written communication techniques

Documenting/Recording Information

maintain account records

Selling or Influencing Others

sell products or services

Resolving Conflicts and Negotiating with Others

resolve customer or public complaints

Controlling Machines and Processes

operate business machines

Performing Administrative Activities

maintain records, reports, or files

prepare correspondence relating to financial discrepancies

Guiding, Directing, and Motivating Subordinates

assign work to staff or employees

Monitoring and Controlling Resources

monitor currency, coin, or checks in cash drawer

receive or disburse cash related to payments received

Career Context

Contact With Others

Face-to-Face Discussions

Indoors, Environmentally Controlled

Importance of Being Exact or Accurate

Importance of Repeating Same Tasks

Spend Time Making Repetitive Motions

Frequency of Decision Making

Work With Work Group or Team

Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls

Electronic Mail

Impact of Decisions on Co-workers or Company Results

Deal With External Customers

Spend Time Standing

Spend Time Sitting

Exposed to Minor Burns, Cuts, Bites, or Stings

Letters and Memos

Physical Proximity

Deal With Unpleasant or Angry People

Level of Competition

Spend Time Keeping or Regaining Balance

Exposed to Contaminants

Structured versus Unstructured Work

Consequence of Error

Public Speaking

Frequency of Conflict Situations

Sounds, Noise Levels Are Distracting or Uncomfortable

Spend Time Walking and Running

Exposed to Disease or Infections

Spend Time Bending or Twisting the Body

Cramped Work Space, Awkward Positions

Responsible for Others' Health and Safety

Coordinate or Lead Others

Freedom to Make Decisions

In an Enclosed Vehicle or Equipment

Degree of Automation

Pace Determined by Speed of Equipment

Extremely Bright or Inadequate Lighting

Exposed to Radiation

Outdoors, Exposed to Weather

Career Styles

Job requires being honest and ethical.

Attention to Detail

Job requires being careful about detail and thorough in completing work tasks.

Concern for Others

Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.

Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

Job requires being reliable, responsible, and dependable, and fulfilling obligations.

Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.