- Description
- Work Activities
- Abilities
- Interests
- Knowledge
- Wages
- Skills
- Work Values
- Work Styles
- Related Degrees
- Work Context
- Task Ratings
- Education
Job Description: Solicit donations or orders for goods or services over the telephone.
Telemarketers spend a lot of their time Selling or Influencing Others. They are naturally good at Oral Expression, Speech Clarity, Oral Comprehension, and Speech Recognition. Telemarketers are typically characterized as being Enterprising and Conventional. They are usually very knowledgable about Sales and Marketing, English Language, and Customer and Personal Service and are skilled at Speaking and Active Listening.
Work Activities
Selling or Influencing Others
Establishing and Maintaining Interpersonal Relationships
Communicating with Persons Outside Organization
Updating and Using Relevant Knowledge
Resolving Conflicts and Negotiating with Others
Processing Information
Getting Information
Communicating with Supervisors, Peers, or Subordinates
Making Decisions and Solving Problems
Identifying Objects, Actions, and Events
Interacting With Computers
Documenting/Recording Information
Organizing, Planning, and Prioritizing Work
Interpreting the Meaning of Information for Others
Performing Administrative Activities
Thinking Creatively
Judging the Qualities of Things, Services, or People
Performing for or Working Directly with the Public
Evaluating Information to Determine Compliance with Standards
Monitor Processes, Materials, or Surroundings
Assisting and Caring for Others
Provide Consultation and Advice to Others
Coaching and Developing Others
Training and Teaching Others
Coordinating the Work and Activities of Others
Analyzing Data or Information
Developing Objectives and Strategies
Developing and Building Teams
Estimating the Quantifiable Characteristics of Products, Events, or Information
Handling and Moving Objects
Guiding, Directing, and Motivating Subordinates
Scheduling Work and Activities
Inspecting Equipment, Structures, or Material
Controlling Machines and Processes
Staffing Organizational Units
Abilities
Oral Expression
Speech Clarity
Oral Comprehension
Speech Recognition
Near Vision
Written Comprehension
Written Expression
Inductive Reasoning
Problem Sensitivity
Selective Attention
Deductive Reasoning
Fluency of Ideas
Originality
Information Ordering
Time Sharing
Category Flexibility
Finger Dexterity
Auditory Attention
Memorization
Manual Dexterity
Number Facility
Mathematical Reasoning
Flexibility of Closure
Trunk Strength
Interests
Enterprising
Conventional
Realistic
Social
Artistic
Investigative
Knowledge
Sales and Marketing
English Language
Customer and Personal Service
Communications and Media
Computers and Electronics
Clerical
Mathematics
Education and Training
Telecommunications
Psychology
Economics and Accounting
Production and Processing
Public Safety and Security
Transportation
Law and Government
Administration and Management
Geography
Personnel and Human Resources
Wages
Vermont
$33,150
New Hampshire
$31,330
Massachusetts
$31,170
Delaware
$28,900
Minnesota
$27,300
California
$27,170
Connecticut
$26,640
Rhode Island
$26,000
Maryland
$25,270
Illinois
$24,910
Mississippi
$24,540
Hawaii
$24,480
Arkansas
$24,480
Arizona
$24,320
Georgia
$24,260
New York
$24,110
North Carolina
$24,090
Kansas
$24,010
Colorado
$23,850
Oregon
$23,660
Utah
$23,300
South Carolina
$22,940
Louisiana
$22,930
New Jersey
$22,610
New Mexico
$22,510
Nevada
$22,510
Montana
$22,440
Indiana
$22,100
Tennessee
$22,010
Pennsylvania
$21,970
Washington
$21,920
Wyoming
$21,790
Texas
$21,450
Alabama
$21,380
South Dakota
$21,310
Florida
$21,150
Maine
$20,960
Oklahoma
$20,950
Missouri
$20,820
Virginia
$20,630
North Dakota
$20,110
Wisconsin
$19,960
Idaho
$19,650
West Virginia
$19,580
Michigan
$19,560
Nebraska
$19,530
Ohio
$19,440
Iowa
$19,190
Puerto Rico
$18,650
Kentucky
$18,020
Skills
Speaking
Active Listening
Persuasion
Critical Thinking
Reading Comprehension
Service Orientation
Social Perceptiveness
Coordination
Writing
Negotiation
Monitoring
Complex Problem Solving
Judgment and Decision Making
Time Management
Active Learning
Operations Analysis
Instructing
Mathematics
Management of Personnel Resources
Systems Evaluation
Learning Strategies
Work Values
Relationships
Support
Achievement
Independence
Recognition
Working Conditions
Work Styles
Stress Tolerance
Integrity
Persistence
Dependability
Achievement/Effort
Self Control
Adaptability/Flexibility
Attention to Detail
Initiative
Cooperation
Independence
Concern for Others
Analytical Thinking
Leadership
Social Orientation
Innovation
Related University Degree Programs
Work Context
Telephone
Contact With Others
Spend Time Sitting
Deal With Unpleasant or Angry People
Face-to-Face Discussions
Indoors, Environmentally Controlled
Physical Proximity
Importance of Being Exact or Accurate
Deal With External Customers
Work With Work Group or Team
Level of Competition
Importance of Repeating Same Tasks
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
Freedom to Make Decisions
Sounds, Noise Levels Are Distracting or Uncomfortable
Structured versus Unstructured Work
Frequency of Decision Making
Spend Time Making Repetitive Motions
Impact of Decisions on Co-workers or Company Results
Time Pressure
Degree of Automation
Letters and Memos
Consequence of Error
Frequency of Conflict Situations
Coordinate or Lead Others
Responsible for Others' Health and Safety
Pace Determined by Speed of Equipment
Electronic Mail
Public Speaking
Responsibility for Outcomes and Results
Spend Time Standing
Exposed to Contaminants
Duration of Typical Work Week
Deal With Physically Aggressive People
Spend Time Walking and Running
Cramped Work Space, Awkward Positions
Exposed to Disease or Infections
Spend Time Bending or Twisting the Body
Extremely Bright or Inadequate Lighting
Exposed to Hazardous Conditions
Work Schedules
Spend Time Keeping or Regaining Balance
Very Hot or Cold Temperatures
Indoors, Not Environmentally Controlled
Exposed to Minor Burns, Cuts, Bites, or Stings
In an Enclosed Vehicle or Equipment
Exposed to High Places
Spend Time Climbing Ladders, Scaffolds, or Poles
Exposed to Radiation
Spend Time Kneeling, Crouching, Stooping, or Crawling
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
In an Open Vehicle or Equipment
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
Outdoors, Exposed to Weather
Exposed to Whole Body Vibration
Exposed to Hazardous Equipment
Outdoors, Under Cover
-40 hours-
Duration of Typical Work Week
-A lot of freedom-
Structured versus Unstructured Work
Freedom to Make Decisions
-About half the time-
Spend Time Standing
Spend Time Making Repetitive Motions
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
Spend Time Keeping or Regaining Balance
Spend Time Sitting
Spend Time Bending or Twisting the Body
Spend Time Kneeling, Crouching, Stooping, or Crawling
Spend Time Climbing Ladders, Scaffolds, or Poles
Spend Time Walking and Running
-Completely automated-
Degree of Automation
-Constant contact with others-
Contact With Others
-Contact with others about half the time-
Contact With Others
-Contact with others most of the time-
Contact With Others
-Continually or almost continually-
Spend Time Sitting
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
Spend Time Making Repetitive Motions
Spend Time Keeping or Regaining Balance
Spend Time Walking and Running
Spend Time Standing
Spend Time Kneeling, Crouching, Stooping, or Crawling
Spend Time Climbing Ladders, Scaffolds, or Poles
Spend Time Bending or Twisting the Body
-Every day-
Telephone
Deal With Unpleasant or Angry People
Indoors, Environmentally Controlled
Face-to-Face Discussions
Frequency of Decision Making
Time Pressure
Letters and Memos
Electronic Mail
Public Speaking
Sounds, Noise Levels Are Distracting or Uncomfortable
Exposed to Contaminants
Exposed to Disease or Infections
Frequency of Conflict Situations
In an Open Vehicle or Equipment
Extremely Bright or Inadequate Lighting
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
Outdoors, Exposed to Weather
Exposed to Whole Body Vibration
Exposed to Hazardous Equipment
In an Enclosed Vehicle or Equipment
Exposed to High Places
Outdoors, Under Cover
Very Hot or Cold Temperatures
Exposed to Radiation
Exposed to Minor Burns, Cuts, Bites, or Stings
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
Indoors, Not Environmentally Controlled
Cramped Work Space, Awkward Positions
Exposed to Hazardous Conditions
Deal With Physically Aggressive People
-Extremely competitive-
Level of Competition
-Extremely important-
Importance of Repeating Same Tasks
Work With Work Group or Team
Importance of Being Exact or Accurate
Deal With External Customers
Pace Determined by Speed of Equipment
Coordinate or Lead Others
-Extremely serious-
Consequence of Error
-Fairly important-
Work With Work Group or Team
Deal With External Customers
Pace Determined by Speed of Equipment
Coordinate or Lead Others
Importance of Being Exact or Accurate
Importance of Repeating Same Tasks
-Fairly serious-
Consequence of Error
-High responsibility-
Responsible for Others' Health and Safety
Responsibility for Outcomes and Results
-Highly automated-
Degree of Automation
-Highly competitive-
Level of Competition
-I don't work near other people (beyond 100 ft.)-
Physical Proximity
-I work with others but not closely (e.g., private office)-
Physical Proximity
-Important-
Coordinate or Lead Others
Importance of Being Exact or Accurate
Work With Work Group or Team
Deal With External Customers
Pace Determined by Speed of Equipment
Importance of Repeating Same Tasks
-Important results-
Impact of Decisions on Co-workers or Company Results
-Irregular (changes with weather conditions, production demands, or contract duration)-
Work Schedules
-Less than 40 hours-
Duration of Typical Work Week
-Less than half the time-
Spend Time Standing
Spend Time Walking and Running
Spend Time Bending or Twisting the Body
Spend Time Making Repetitive Motions
Spend Time Sitting
Spend Time Climbing Ladders, Scaffolds, or Poles
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
Spend Time Kneeling, Crouching, Stooping, or Crawling
Spend Time Keeping or Regaining Balance
-Limited freedom-
Structured versus Unstructured Work
Freedom to Make Decisions
-Limited responsibility-
Responsible for Others' Health and Safety
Responsibility for Outcomes and Results
-Minor results-
Impact of Decisions on Co-workers or Company Results
-Moderate responsibility-
Responsible for Others' Health and Safety
Responsibility for Outcomes and Results
-Moderate results-
Impact of Decisions on Co-workers or Company Results
-Moderately automated-
Degree of Automation
-Moderately close (at arm's length)-
Physical Proximity
-Moderately competitive-
Level of Competition
-More than 40 hours-
Duration of Typical Work Week
-More than half the time-
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
Spend Time Walking and Running
Spend Time Standing
Spend Time Making Repetitive Motions
Spend Time Kneeling, Crouching, Stooping, or Crawling
Spend Time Climbing Ladders, Scaffolds, or Poles
Spend Time Bending or Twisting the Body
Spend Time Sitting
Spend Time Keeping or Regaining Balance
-Never-
In an Open Vehicle or Equipment
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
Outdoors, Exposed to Weather
Exposed to Whole Body Vibration
Exposed to Hazardous Equipment
Outdoors, Under Cover
Exposed to Radiation
Spend Time Kneeling, Crouching, Stooping, or Crawling
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
Exposed to High Places
Spend Time Climbing Ladders, Scaffolds, or Poles
In an Enclosed Vehicle or Equipment
Exposed to Minor Burns, Cuts, Bites, or Stings
Very Hot or Cold Temperatures
Indoors, Not Environmentally Controlled
Spend Time Keeping or Regaining Balance
Exposed to Hazardous Conditions
Exposed to Disease or Infections
Extremely Bright or Inadequate Lighting
Cramped Work Space, Awkward Positions
Exposed to Contaminants
Spend Time Bending or Twisting the Body
Deal With Physically Aggressive People
Spend Time Walking and Running
Electronic Mail
Public Speaking
Spend Time Making Repetitive Motions
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
Frequency of Decision Making
Spend Time Standing
Letters and Memos
Time Pressure
Indoors, Environmentally Controlled
Sounds, Noise Levels Are Distracting or Uncomfortable
Face-to-Face Discussions
Frequency of Conflict Situations
Telephone
Spend Time Sitting
Deal With Unpleasant or Angry People
-No contact with others-
Contact With Others
-No freedom-
Structured versus Unstructured Work
Freedom to Make Decisions
-No responsibility-
Responsibility for Outcomes and Results
Responsible for Others' Health and Safety
-No results-
Impact of Decisions on Co-workers or Company Results
-Not at all automated-
Degree of Automation
-Not at all competitive-
Level of Competition
-Not important at all-
Pace Determined by Speed of Equipment
Importance of Repeating Same Tasks
Coordinate or Lead Others
Deal With External Customers
Work With Work Group or Team
Importance of Being Exact or Accurate
-Not serious at all-
Consequence of Error
-Occasional contact with others-
Contact With Others
-Once a month or more but not every week-
Frequency of Conflict Situations
Public Speaking
Letters and Memos
Frequency of Decision Making
Face-to-Face Discussions
Time Pressure
Exposed to Contaminants
Extremely Bright or Inadequate Lighting
Exposed to High Places
Very Hot or Cold Temperatures
Indoors, Not Environmentally Controlled
Electronic Mail
Deal With Unpleasant or Angry People
Outdoors, Under Cover
Exposed to Radiation
Exposed to Minor Burns, Cuts, Bites, or Stings
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
Cramped Work Space, Awkward Positions
Exposed to Hazardous Conditions
Deal With Physically Aggressive People
In an Open Vehicle or Equipment
Exposed to Disease or Infections
Telephone
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
Outdoors, Exposed to Weather
Sounds, Noise Levels Are Distracting or Uncomfortable
Exposed to Whole Body Vibration
Exposed to Hazardous Equipment
Indoors, Environmentally Controlled
In an Enclosed Vehicle or Equipment
-Once a week or more but not every day-
Sounds, Noise Levels Are Distracting or Uncomfortable
Frequency of Conflict Situations
Time Pressure
Letters and Memos
Deal With Unpleasant or Angry People
Deal With Physically Aggressive People
Face-to-Face Discussions
Cramped Work Space, Awkward Positions
Exposed to Hazardous Conditions
Extremely Bright or Inadequate Lighting
Public Speaking
Frequency of Decision Making
Electronic Mail
Very Hot or Cold Temperatures
Exposed to Contaminants
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
Indoors, Not Environmentally Controlled
In an Open Vehicle or Equipment
Exposed to Disease or Infections
Telephone
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
Outdoors, Exposed to Weather
Exposed to Whole Body Vibration
Exposed to Hazardous Equipment
Indoors, Environmentally Controlled
In an Enclosed Vehicle or Equipment
Exposed to High Places
Outdoors, Under Cover
Exposed to Radiation
Exposed to Minor Burns, Cuts, Bites, or Stings
-Once a year or more but not every month-
Frequency of Conflict Situations
Time Pressure
Deal With Physically Aggressive People
Electronic Mail
Cramped Work Space, Awkward Positions
Letters and Memos
Public Speaking
Exposed to Contaminants
Frequency of Decision Making
Extremely Bright or Inadequate Lighting
In an Enclosed Vehicle or Equipment
Exposed to Minor Burns, Cuts, Bites, or Stings
Indoors, Not Environmentally Controlled
Sounds, Noise Levels Are Distracting or Uncomfortable
Outdoors, Exposed to Weather
Exposed to Whole Body Vibration
Exposed to Hazardous Equipment
Face-to-Face Discussions
Indoors, Environmentally Controlled
Exposed to High Places
Deal With Unpleasant or Angry People
Outdoors, Under Cover
Very Hot or Cold Temperatures
Exposed to Radiation
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
Exposed to Hazardous Conditions
In an Open Vehicle or Equipment
Exposed to Disease or Infections
Telephone
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
-Regular (established routine, set schedule)-
Work Schedules
-Seasonal (only during certain times of the year)-
Work Schedules
-Serious-
Consequence of Error
-Slightly automated-
Degree of Automation
-Slightly close (e.g., shared office)-
Physical Proximity
-Slightly competitive-
Level of Competition
-Some freedom-
Freedom to Make Decisions
Structured versus Unstructured Work
-Very close (near touching)-
Physical Proximity
-Very high responsibility-
Responsibility for Outcomes and Results
Responsible for Others' Health and Safety
-Very important-
Deal With External Customers
Coordinate or Lead Others
Importance of Being Exact or Accurate
Work With Work Group or Team
Pace Determined by Speed of Equipment
Importance of Repeating Same Tasks
-Very important results-
Impact of Decisions on Co-workers or Company Results
-Very little freedom-
Freedom to Make Decisions
Structured versus Unstructured Work
-Very serious-
Consequence of Error
Task Ratings
- Importance Core-
Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes.
Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.
Explain products or services and prices, and answer questions from customers.
Obtain customer information such as name, address, and payment method, and enter orders into computers.
Record names, addresses, purchases, and reactions of prospects contacted.
Adjust sales scripts to better target the needs and interests of specific individuals.
- Importance Supplemental-
Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.
Answer telephone calls from potential customers who have been solicited through advertisements.
Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.
Maintain records of contacts, accounts, and orders.
Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.
Conduct client or market surveys in order to obtain information about potential customers.
- Relevance of Task Core-
Explain products or services and prices, and answer questions from customers.
Obtain customer information such as name, address, and payment method, and enter orders into computers.
Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.
Record names, addresses, purchases, and reactions of prospects contacted.
Adjust sales scripts to better target the needs and interests of specific individuals.
Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes.
- Relevance of Task Supplemental-
Maintain records of contacts, accounts, and orders.
Conduct client or market surveys in order to obtain information about potential customers.
Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.
Answer telephone calls from potential customers who have been solicited through advertisements.
Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.
Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.
-Daily Frequency of Task (Categories 1-7) Core-
Adjust sales scripts to better target the needs and interests of specific individuals.
Obtain customer information such as name, address, and payment method, and enter orders into computers.
Explain products or services and prices, and answer questions from customers.
Record names, addresses, purchases, and reactions of prospects contacted.
Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.
Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes.
-Daily Frequency of Task (Categories 1-7) Supplemental-
Maintain records of contacts, accounts, and orders.
Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.
Conduct client or market surveys in order to obtain information about potential customers.
Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.
Answer telephone calls from potential customers who have been solicited through advertisements.
Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.
-Hourly or more Frequency of Task (Categories 1-7) Core-
Explain products or services and prices, and answer questions from customers.
Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.
Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes.
Obtain customer information such as name, address, and payment method, and enter orders into computers.
Record names, addresses, purchases, and reactions of prospects contacted.
Adjust sales scripts to better target the needs and interests of specific individuals.
-Hourly or more Frequency of Task (Categories 1-7) Supplemental-
Answer telephone calls from potential customers who have been solicited through advertisements.
Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.
Maintain records of contacts, accounts, and orders.
Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.
Conduct client or market surveys in order to obtain information about potential customers.
Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.
-More than monthly Frequency of Task (Categories 1-7) Core-
Adjust sales scripts to better target the needs and interests of specific individuals.
Explain products or services and prices, and answer questions from customers.
Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.
Obtain customer information such as name, address, and payment method, and enter orders into computers.
Record names, addresses, purchases, and reactions of prospects contacted.
Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes.
-More than monthly Frequency of Task (Categories 1-7) Supplemental-
Conduct client or market surveys in order to obtain information about potential customers.
Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.
Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.
Answer telephone calls from potential customers who have been solicited through advertisements.
Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.
Maintain records of contacts, accounts, and orders.
-More than weekly Frequency of Task (Categories 1-7) Core-
Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes.
Adjust sales scripts to better target the needs and interests of specific individuals.
Record names, addresses, purchases, and reactions of prospects contacted.
Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.
Obtain customer information such as name, address, and payment method, and enter orders into computers.
Explain products or services and prices, and answer questions from customers.
-More than weekly Frequency of Task (Categories 1-7) Supplemental-
Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.
Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.
Answer telephone calls from potential customers who have been solicited through advertisements.
Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.
Maintain records of contacts, accounts, and orders.
Conduct client or market surveys in order to obtain information about potential customers.
-More than yearly Frequency of Task (Categories 1-7) Core-
Obtain customer information such as name, address, and payment method, and enter orders into computers.
Record names, addresses, purchases, and reactions of prospects contacted.
Adjust sales scripts to better target the needs and interests of specific individuals.
Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes.
Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.
Explain products or services and prices, and answer questions from customers.
-More than yearly Frequency of Task (Categories 1-7) Supplemental-
Conduct client or market surveys in order to obtain information about potential customers.
Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.
Answer telephone calls from potential customers who have been solicited through advertisements.
Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.
Maintain records of contacts, accounts, and orders.
Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.
-Several times daily Frequency of Task (Categories 1-7) Core-
Record names, addresses, purchases, and reactions of prospects contacted.
Adjust sales scripts to better target the needs and interests of specific individuals.
Obtain customer information such as name, address, and payment method, and enter orders into computers.
Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes.
Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.
Explain products or services and prices, and answer questions from customers.
-Several times daily Frequency of Task (Categories 1-7) Supplemental-
Maintain records of contacts, accounts, and orders.
Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.
Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.
Answer telephone calls from potential customers who have been solicited through advertisements.
Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.
Conduct client or market surveys in order to obtain information about potential customers.
-Yearly or less Frequency of Task (Categories 1-7) Core-
Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes.
Adjust sales scripts to better target the needs and interests of specific individuals.
Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.
Explain products or services and prices, and answer questions from customers.
Obtain customer information such as name, address, and payment method, and enter orders into computers.
Record names, addresses, purchases, and reactions of prospects contacted.
-Yearly or less Frequency of Task (Categories 1-7) Supplemental-
Answer telephone calls from potential customers who have been solicited through advertisements.
Conduct client or market surveys in order to obtain information about potential customers.
Maintain records of contacts, accounts, and orders.
Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.
Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.
Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.
Education Training Experience
-On-Site or In-Plant Training-
None
Up to and including 1 month
Over 1 month, up to and including 3 months
Over 6 months, up to and including 1 year
-On-the-Job Training-
None or short demonstration
Anything beyond short demonstration, up to and including 1 month
Over 1 month, up to and including 3 months
Over 3 months, up to and including 6 months
Over 2 years, up to and including 4 years
-Related Work Experience-
None
Up to and including 1 month
Over 1 month, up to and including 3 months
Over 6 months, up to and including 1 year
Over 1 year, up to and including 2 years
-Required Level of Education-
Less than a High School Diploma
High School Diploma (or GED or High School Equivalence Certificate)
Some College Courses