Telemarketers

Job Description: Solicit donations or orders for goods or services over the telephone.

Telemarketers spend a lot of their time Selling or Influencing Others. They are naturally good at Oral Expression, Speech Clarity, Oral Comprehension, and Speech Recognition. Telemarketers are typically characterized as being Enterprising and Conventional. They are usually very knowledgable about Sales and Marketing, English Language, and Customer and Personal Service and are skilled at Speaking and Active Listening.

Work Activities

Selling or Influencing Others
  
Establishing and Maintaining Interpersonal Relationships
  
Communicating with Persons Outside Organization
  
Updating and Using Relevant Knowledge
  
Resolving Conflicts and Negotiating with Others
  
Processing Information
  
Getting Information
  
Communicating with Supervisors, Peers, or Subordinates
  
Making Decisions and Solving Problems
  
Identifying Objects, Actions, and Events
  
Interacting With Computers
  
Documenting/Recording Information
  
Organizing, Planning, and Prioritizing Work
  
Interpreting the Meaning of Information for Others
  
Performing Administrative Activities
  
Thinking Creatively
  
Judging the Qualities of Things, Services, or People
  
Performing for or Working Directly with the Public
  
Evaluating Information to Determine Compliance with Standards
  
Monitor Processes, Materials, or Surroundings
  
Assisting and Caring for Others
  
Provide Consultation and Advice to Others
  
Coaching and Developing Others
  
Training and Teaching Others
  
Coordinating the Work and Activities of Others
  
Analyzing Data or Information
  
Developing Objectives and Strategies
  
Developing and Building Teams
  
Estimating the Quantifiable Characteristics of Products, Events, or Information
  
Handling and Moving Objects
  
Guiding, Directing, and Motivating Subordinates
  
Scheduling Work and Activities
  
Inspecting Equipment, Structures, or Material
  
Controlling Machines and Processes
  
Staffing Organizational Units
  

Abilities

Oral Expression
  
Speech Clarity
  
Oral Comprehension
  
Speech Recognition
  
Near Vision
  
Written Comprehension
  
Written Expression
  
Inductive Reasoning
  
Problem Sensitivity
  
Selective Attention
  
Deductive Reasoning
  
Fluency of Ideas
  
Originality
  
Information Ordering
  
Time Sharing
  
Category Flexibility
  
Finger Dexterity
  
Auditory Attention
  
Memorization
  
Manual Dexterity
  
Number Facility
  
Mathematical Reasoning
  
Flexibility of Closure
  
Trunk Strength
  

Interests

Enterprising
  
Conventional
  
Realistic
  
Social
  
Artistic
  
Investigative
  

Knowledge

Sales and Marketing
  
English Language
  
Customer and Personal Service
  
Communications and Media
  
Computers and Electronics
  
Clerical
  
Mathematics
  
Education and Training
  
Telecommunications
  
Psychology
  
Economics and Accounting
  
Production and Processing
  
Public Safety and Security
  
Transportation
  
Law and Government
  
Administration and Management
  
Geography
  
Personnel and Human Resources
  

Wages

Vermont
$33,150  
 
New Hampshire
$31,330  
 
Massachusetts
$31,170  
 
Delaware
$28,900  
 
Minnesota
$27,300  
 
California
$27,170  
 
Connecticut
$26,640  
 
Rhode Island
$26,000  
 
Maryland
$25,270  
 
Illinois
$24,910  
 
Mississippi
$24,540  
 
Hawaii
$24,480  
 
Arkansas
$24,480  
 
Arizona
$24,320  
 
Georgia
$24,260  
 
New York
$24,110  
 
North Carolina
$24,090  
 
Kansas
$24,010  
 
Colorado
$23,850  
 
Oregon
$23,660  
 
Utah
$23,300  
 
South Carolina
$22,940  
 
Louisiana
$22,930  
 
New Jersey
$22,610  
 
New Mexico
$22,510  
 
Nevada
$22,510  
 
Montana
$22,440  
 
Indiana
$22,100  
 
Tennessee
$22,010  
 
Pennsylvania
$21,970  
 
Washington
$21,920  
 
Wyoming
$21,790  
 
Texas
$21,450  
 
Alabama
$21,380  
 
South Dakota
$21,310  
 
Florida
$21,150  
 
Maine
$20,960  
 
Oklahoma
$20,950  
 
Missouri
$20,820  
 
Virginia
$20,630  
 
North Dakota
$20,110  
 
Wisconsin
$19,960  
 
Idaho
$19,650  
 
West Virginia
$19,580  
 
Michigan
$19,560  
 
Nebraska
$19,530  
 
Ohio
$19,440  
 
Iowa
$19,190  
 
Puerto Rico
$18,650  
 
Kentucky
$18,020  
 

Skills

Speaking
  
Active Listening
  
Persuasion
  
Critical Thinking
  
Reading Comprehension
  
Service Orientation
  
Social Perceptiveness
  
Coordination
  
Writing
  
Negotiation
  
Monitoring
  
Complex Problem Solving
  
Judgment and Decision Making
  
Time Management
  
Active Learning
  
Operations Analysis
  
Instructing
  
Mathematics
  
Management of Personnel Resources
  
Systems Evaluation
  
Learning Strategies
  

Work Values

Relationships
  
Support
  
Achievement
  
Independence
  
Recognition
  
Working Conditions
  

Work Styles

Stress Tolerance
  
Integrity
  
Persistence
  
Dependability
  
Achievement/Effort
  
Self Control
  
Adaptability/Flexibility
  
Attention to Detail
  
Initiative
  
Cooperation
  
Independence
  
Concern for Others
  
Analytical Thinking
  
Leadership
  
Social Orientation
  
Innovation
  

Related University Degree Programs

Work Context

Telephone
  
Contact With Others
  
Spend Time Sitting
  
Deal With Unpleasant or Angry People
  
Face-to-Face Discussions
  
Indoors, Environmentally Controlled
  
Physical Proximity
  
Importance of Being Exact or Accurate
  
Deal With External Customers
  
Work With Work Group or Team
  
Level of Competition
  
Importance of Repeating Same Tasks
  
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
  
Freedom to Make Decisions
  
Sounds, Noise Levels Are Distracting or Uncomfortable
  
Structured versus Unstructured Work
  
Frequency of Decision Making
  
Spend Time Making Repetitive Motions
  
Impact of Decisions on Co-workers or Company Results
  
Time Pressure
  
Degree of Automation
  
Letters and Memos
  
Consequence of Error
  
Frequency of Conflict Situations
  
Coordinate or Lead Others
  
Responsible for Others' Health and Safety
  
Pace Determined by Speed of Equipment
  
Electronic Mail
  
Public Speaking
  
Responsibility for Outcomes and Results
  
Spend Time Standing
  
Exposed to Contaminants
  
Duration of Typical Work Week
  
Deal With Physically Aggressive People
  
Spend Time Walking and Running
  
Cramped Work Space, Awkward Positions
  
Exposed to Disease or Infections
  
Spend Time Bending or Twisting the Body
  
Extremely Bright or Inadequate Lighting
  
Exposed to Hazardous Conditions
  
Work Schedules
  
Spend Time Keeping or Regaining Balance
  
Very Hot or Cold Temperatures
  
Indoors, Not Environmentally Controlled
  
Exposed to Minor Burns, Cuts, Bites, or Stings
  
In an Enclosed Vehicle or Equipment
  
Exposed to High Places
  
Spend Time Climbing Ladders, Scaffolds, or Poles
  
Exposed to Radiation
  
Spend Time Kneeling, Crouching, Stooping, or Crawling
  
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
  
In an Open Vehicle or Equipment
  
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
  
Outdoors, Exposed to Weather
  
Exposed to Whole Body Vibration
  
Exposed to Hazardous Equipment
  
Outdoors, Under Cover
  

-40 hours-

Duration of Typical Work Week
  

-A lot of freedom-

Structured versus Unstructured Work
  
Freedom to Make Decisions
  

-About half the time-

Spend Time Standing
  
Spend Time Making Repetitive Motions
  
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
  
Spend Time Keeping or Regaining Balance
  
Spend Time Sitting
  
Spend Time Bending or Twisting the Body
  
Spend Time Kneeling, Crouching, Stooping, or Crawling
  
Spend Time Climbing Ladders, Scaffolds, or Poles
  
Spend Time Walking and Running
  

-Completely automated-

Degree of Automation
  

-Constant contact with others-

Contact With Others
  

-Contact with others about half the time-

Contact With Others
  

-Contact with others most of the time-

Contact With Others
  

-Continually or almost continually-

Spend Time Sitting
  
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
  
Spend Time Making Repetitive Motions
  
Spend Time Keeping or Regaining Balance
  
Spend Time Walking and Running
  
Spend Time Standing
  
Spend Time Kneeling, Crouching, Stooping, or Crawling
  
Spend Time Climbing Ladders, Scaffolds, or Poles
  
Spend Time Bending or Twisting the Body
  

-Every day-

Telephone
  
Deal With Unpleasant or Angry People
  
Indoors, Environmentally Controlled
  
Face-to-Face Discussions
  
Frequency of Decision Making
  
Time Pressure
  
Letters and Memos
  
Electronic Mail
  
Public Speaking
  
Sounds, Noise Levels Are Distracting or Uncomfortable
  
Exposed to Contaminants
  
Exposed to Disease or Infections
  
Frequency of Conflict Situations
  
In an Open Vehicle or Equipment
  
Extremely Bright or Inadequate Lighting
  
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
  
Outdoors, Exposed to Weather
  
Exposed to Whole Body Vibration
  
Exposed to Hazardous Equipment
  
In an Enclosed Vehicle or Equipment
  
Exposed to High Places
  
Outdoors, Under Cover
  
Very Hot or Cold Temperatures
  
Exposed to Radiation
  
Exposed to Minor Burns, Cuts, Bites, or Stings
  
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
  
Indoors, Not Environmentally Controlled
  
Cramped Work Space, Awkward Positions
  
Exposed to Hazardous Conditions
  
Deal With Physically Aggressive People
  

-Extremely competitive-

Level of Competition
  

-Extremely important-

Importance of Repeating Same Tasks
  
Work With Work Group or Team
  
Importance of Being Exact or Accurate
  
Deal With External Customers
  
Pace Determined by Speed of Equipment
  
Coordinate or Lead Others
  

-Extremely serious-

Consequence of Error
  

-Fairly important-

Work With Work Group or Team
  
Deal With External Customers
  
Pace Determined by Speed of Equipment
  
Coordinate or Lead Others
  
Importance of Being Exact or Accurate
  
Importance of Repeating Same Tasks
  

-Fairly serious-

Consequence of Error
  

-High responsibility-

Responsible for Others' Health and Safety
  
Responsibility for Outcomes and Results
  

-Highly automated-

Degree of Automation
  

-Highly competitive-

Level of Competition
  

-I don't work near other people (beyond 100 ft.)-

Physical Proximity
  

-I work with others but not closely (e.g., private office)-

Physical Proximity
  

-Important-

Coordinate or Lead Others
  
Importance of Being Exact or Accurate
  
Work With Work Group or Team
  
Deal With External Customers
  
Pace Determined by Speed of Equipment
  
Importance of Repeating Same Tasks
  

-Important results-

Impact of Decisions on Co-workers or Company Results
  

-Irregular (changes with weather conditions, production demands, or contract duration)-

Work Schedules
  

-Less than 40 hours-

Duration of Typical Work Week
  

-Less than half the time-

Spend Time Standing
  
Spend Time Walking and Running
  
Spend Time Bending or Twisting the Body
  
Spend Time Making Repetitive Motions
  
Spend Time Sitting
  
Spend Time Climbing Ladders, Scaffolds, or Poles
  
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
  
Spend Time Kneeling, Crouching, Stooping, or Crawling
  
Spend Time Keeping or Regaining Balance
  

-Limited freedom-

Structured versus Unstructured Work
  
Freedom to Make Decisions
  

-Limited responsibility-

Responsible for Others' Health and Safety
  
Responsibility for Outcomes and Results
  

-Minor results-

Impact of Decisions on Co-workers or Company Results
  

-Moderate responsibility-

Responsible for Others' Health and Safety
  
Responsibility for Outcomes and Results
  

-Moderate results-

Impact of Decisions on Co-workers or Company Results
  

-Moderately automated-

Degree of Automation
  

-Moderately close (at arm's length)-

Physical Proximity
  

-Moderately competitive-

Level of Competition
  

-More than 40 hours-

Duration of Typical Work Week
  

-More than half the time-

Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
  
Spend Time Walking and Running
  
Spend Time Standing
  
Spend Time Making Repetitive Motions
  
Spend Time Kneeling, Crouching, Stooping, or Crawling
  
Spend Time Climbing Ladders, Scaffolds, or Poles
  
Spend Time Bending or Twisting the Body
  
Spend Time Sitting
  
Spend Time Keeping or Regaining Balance
  

-Never-

In an Open Vehicle or Equipment
  
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
  
Outdoors, Exposed to Weather
  
Exposed to Whole Body Vibration
  
Exposed to Hazardous Equipment
  
Outdoors, Under Cover
  
Exposed to Radiation
  
Spend Time Kneeling, Crouching, Stooping, or Crawling
  
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
  
Exposed to High Places
  
Spend Time Climbing Ladders, Scaffolds, or Poles
  
In an Enclosed Vehicle or Equipment
  
Exposed to Minor Burns, Cuts, Bites, or Stings
  
Very Hot or Cold Temperatures
  
Indoors, Not Environmentally Controlled
  
Spend Time Keeping or Regaining Balance
  
Exposed to Hazardous Conditions
  
Exposed to Disease or Infections
  
Extremely Bright or Inadequate Lighting
  
Cramped Work Space, Awkward Positions
  
Exposed to Contaminants
  
Spend Time Bending or Twisting the Body
  
Deal With Physically Aggressive People
  
Spend Time Walking and Running
  
Electronic Mail
  
Public Speaking
  
Spend Time Making Repetitive Motions
  
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
  
Frequency of Decision Making
  
Spend Time Standing
  
Letters and Memos
  
Time Pressure
  
Indoors, Environmentally Controlled
  
Sounds, Noise Levels Are Distracting or Uncomfortable
  
Face-to-Face Discussions
  
Frequency of Conflict Situations
  
Telephone
  
Spend Time Sitting
  
Deal With Unpleasant or Angry People
  

-No contact with others-

Contact With Others
  

-No freedom-

Structured versus Unstructured Work
  
Freedom to Make Decisions
  

-No responsibility-

Responsibility for Outcomes and Results
  
Responsible for Others' Health and Safety
  

-No results-

Impact of Decisions on Co-workers or Company Results
  

-Not at all automated-

Degree of Automation
  

-Not at all competitive-

Level of Competition
  

-Not important at all-

Pace Determined by Speed of Equipment
  
Importance of Repeating Same Tasks
  
Coordinate or Lead Others
  
Deal With External Customers
  
Work With Work Group or Team
  
Importance of Being Exact or Accurate
  

-Not serious at all-

Consequence of Error
  

-Occasional contact with others-

Contact With Others
  

-Once a month or more but not every week-

Frequency of Conflict Situations
  
Public Speaking
  
Letters and Memos
  
Frequency of Decision Making
  
Face-to-Face Discussions
  
Time Pressure
  
Exposed to Contaminants
  
Extremely Bright or Inadequate Lighting
  
Exposed to High Places
  
Very Hot or Cold Temperatures
  
Indoors, Not Environmentally Controlled
  
Electronic Mail
  
Deal With Unpleasant or Angry People
  
Outdoors, Under Cover
  
Exposed to Radiation
  
Exposed to Minor Burns, Cuts, Bites, or Stings
  
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
  
Cramped Work Space, Awkward Positions
  
Exposed to Hazardous Conditions
  
Deal With Physically Aggressive People
  
In an Open Vehicle or Equipment
  
Exposed to Disease or Infections
  
Telephone
  
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
  
Outdoors, Exposed to Weather
  
Sounds, Noise Levels Are Distracting or Uncomfortable
  
Exposed to Whole Body Vibration
  
Exposed to Hazardous Equipment
  
Indoors, Environmentally Controlled
  
In an Enclosed Vehicle or Equipment
  

-Once a week or more but not every day-

Sounds, Noise Levels Are Distracting or Uncomfortable
  
Frequency of Conflict Situations
  
Time Pressure
  
Letters and Memos
  
Deal With Unpleasant or Angry People
  
Deal With Physically Aggressive People
  
Face-to-Face Discussions
  
Cramped Work Space, Awkward Positions
  
Exposed to Hazardous Conditions
  
Extremely Bright or Inadequate Lighting
  
Public Speaking
  
Frequency of Decision Making
  
Electronic Mail
  
Very Hot or Cold Temperatures
  
Exposed to Contaminants
  
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
  
Indoors, Not Environmentally Controlled
  
In an Open Vehicle or Equipment
  
Exposed to Disease or Infections
  
Telephone
  
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
  
Outdoors, Exposed to Weather
  
Exposed to Whole Body Vibration
  
Exposed to Hazardous Equipment
  
Indoors, Environmentally Controlled
  
In an Enclosed Vehicle or Equipment
  
Exposed to High Places
  
Outdoors, Under Cover
  
Exposed to Radiation
  
Exposed to Minor Burns, Cuts, Bites, or Stings
  

-Once a year or more but not every month-

Frequency of Conflict Situations
  
Time Pressure
  
Deal With Physically Aggressive People
  
Electronic Mail
  
Cramped Work Space, Awkward Positions
  
Letters and Memos
  
Public Speaking
  
Exposed to Contaminants
  
Frequency of Decision Making
  
Extremely Bright or Inadequate Lighting
  
In an Enclosed Vehicle or Equipment
  
Exposed to Minor Burns, Cuts, Bites, or Stings
  
Indoors, Not Environmentally Controlled
  
Sounds, Noise Levels Are Distracting or Uncomfortable
  
Outdoors, Exposed to Weather
  
Exposed to Whole Body Vibration
  
Exposed to Hazardous Equipment
  
Face-to-Face Discussions
  
Indoors, Environmentally Controlled
  
Exposed to High Places
  
Deal With Unpleasant or Angry People
  
Outdoors, Under Cover
  
Very Hot or Cold Temperatures
  
Exposed to Radiation
  
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
  
Exposed to Hazardous Conditions
  
In an Open Vehicle or Equipment
  
Exposed to Disease or Infections
  
Telephone
  
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
  

-Regular (established routine, set schedule)-

Work Schedules
  

-Seasonal (only during certain times of the year)-

Work Schedules
  

-Serious-

Consequence of Error
  

-Slightly automated-

Degree of Automation
  

-Slightly close (e.g., shared office)-

Physical Proximity
  

-Slightly competitive-

Level of Competition
  

-Some freedom-

Freedom to Make Decisions
  
Structured versus Unstructured Work
  

-Very close (near touching)-

Physical Proximity
  

-Very high responsibility-

Responsibility for Outcomes and Results
  
Responsible for Others' Health and Safety
  

-Very important-

Deal With External Customers
  
Coordinate or Lead Others
  
Importance of Being Exact or Accurate
  
Work With Work Group or Team
  
Pace Determined by Speed of Equipment
  
Importance of Repeating Same Tasks
  

-Very important results-

Impact of Decisions on Co-workers or Company Results
  

-Very little freedom-

Freedom to Make Decisions
  
Structured versus Unstructured Work
  

-Very serious-

Consequence of Error
  

Task Ratings

- Importance Core-

Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes.
  
Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.
  
Explain products or services and prices, and answer questions from customers.
  
Obtain customer information such as name, address, and payment method, and enter orders into computers.
  
Record names, addresses, purchases, and reactions of prospects contacted.
  
Adjust sales scripts to better target the needs and interests of specific individuals.
  

- Importance Supplemental-

Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.
  
Answer telephone calls from potential customers who have been solicited through advertisements.
  
Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.
  
Maintain records of contacts, accounts, and orders.
  
Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.
  
Conduct client or market surveys in order to obtain information about potential customers.
  

- Relevance of Task Core-

Explain products or services and prices, and answer questions from customers.
  
Obtain customer information such as name, address, and payment method, and enter orders into computers.
  
Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.
  
Record names, addresses, purchases, and reactions of prospects contacted.
  
Adjust sales scripts to better target the needs and interests of specific individuals.
  
Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes.
  

- Relevance of Task Supplemental-

Maintain records of contacts, accounts, and orders.
  
Conduct client or market surveys in order to obtain information about potential customers.
  
Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.
  
Answer telephone calls from potential customers who have been solicited through advertisements.
  
Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.
  
Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.
  

-Daily Frequency of Task (Categories 1-7) Core-

Adjust sales scripts to better target the needs and interests of specific individuals.
  
Obtain customer information such as name, address, and payment method, and enter orders into computers.
  
Explain products or services and prices, and answer questions from customers.
  
Record names, addresses, purchases, and reactions of prospects contacted.
  
Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.
  
Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes.
  

-Daily Frequency of Task (Categories 1-7) Supplemental-

Maintain records of contacts, accounts, and orders.
  
Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.
  
Conduct client or market surveys in order to obtain information about potential customers.
  
Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.
  
Answer telephone calls from potential customers who have been solicited through advertisements.
  
Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.
  

-Hourly or more Frequency of Task (Categories 1-7) Core-

Explain products or services and prices, and answer questions from customers.
  
Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.
  
Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes.
  
Obtain customer information such as name, address, and payment method, and enter orders into computers.
  
Record names, addresses, purchases, and reactions of prospects contacted.
  
Adjust sales scripts to better target the needs and interests of specific individuals.
  

-Hourly or more Frequency of Task (Categories 1-7) Supplemental-

Answer telephone calls from potential customers who have been solicited through advertisements.
  
Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.
  
Maintain records of contacts, accounts, and orders.
  
Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.
  
Conduct client or market surveys in order to obtain information about potential customers.
  
Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.
  

-More than monthly Frequency of Task (Categories 1-7) Core-

Adjust sales scripts to better target the needs and interests of specific individuals.
  
Explain products or services and prices, and answer questions from customers.
  
Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.
  
Obtain customer information such as name, address, and payment method, and enter orders into computers.
  
Record names, addresses, purchases, and reactions of prospects contacted.
  
Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes.
  

-More than monthly Frequency of Task (Categories 1-7) Supplemental-

Conduct client or market surveys in order to obtain information about potential customers.
  
Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.
  
Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.
  
Answer telephone calls from potential customers who have been solicited through advertisements.
  
Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.
  
Maintain records of contacts, accounts, and orders.
  

-More than weekly Frequency of Task (Categories 1-7) Core-

Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes.
  
Adjust sales scripts to better target the needs and interests of specific individuals.
  
Record names, addresses, purchases, and reactions of prospects contacted.
  
Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.
  
Obtain customer information such as name, address, and payment method, and enter orders into computers.
  
Explain products or services and prices, and answer questions from customers.
  

-More than weekly Frequency of Task (Categories 1-7) Supplemental-

Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.
  
Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.
  
Answer telephone calls from potential customers who have been solicited through advertisements.
  
Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.
  
Maintain records of contacts, accounts, and orders.
  
Conduct client or market surveys in order to obtain information about potential customers.
  

-More than yearly Frequency of Task (Categories 1-7) Core-

Obtain customer information such as name, address, and payment method, and enter orders into computers.
  
Record names, addresses, purchases, and reactions of prospects contacted.
  
Adjust sales scripts to better target the needs and interests of specific individuals.
  
Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes.
  
Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.
  
Explain products or services and prices, and answer questions from customers.
  

-More than yearly Frequency of Task (Categories 1-7) Supplemental-

Conduct client or market surveys in order to obtain information about potential customers.
  
Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.
  
Answer telephone calls from potential customers who have been solicited through advertisements.
  
Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.
  
Maintain records of contacts, accounts, and orders.
  
Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.
  

-Several times daily Frequency of Task (Categories 1-7) Core-

Record names, addresses, purchases, and reactions of prospects contacted.
  
Adjust sales scripts to better target the needs and interests of specific individuals.
  
Obtain customer information such as name, address, and payment method, and enter orders into computers.
  
Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes.
  
Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.
  
Explain products or services and prices, and answer questions from customers.
  

-Several times daily Frequency of Task (Categories 1-7) Supplemental-

Maintain records of contacts, accounts, and orders.
  
Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.
  
Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.
  
Answer telephone calls from potential customers who have been solicited through advertisements.
  
Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.
  
Conduct client or market surveys in order to obtain information about potential customers.
  

-Yearly or less Frequency of Task (Categories 1-7) Core-

Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes.
  
Adjust sales scripts to better target the needs and interests of specific individuals.
  
Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.
  
Explain products or services and prices, and answer questions from customers.
  
Obtain customer information such as name, address, and payment method, and enter orders into computers.
  
Record names, addresses, purchases, and reactions of prospects contacted.
  

-Yearly or less Frequency of Task (Categories 1-7) Supplemental-

Answer telephone calls from potential customers who have been solicited through advertisements.
  
Conduct client or market surveys in order to obtain information about potential customers.
  
Maintain records of contacts, accounts, and orders.
  
Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.
  
Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.
  
Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.
  

Education Training Experience

-On-Site or In-Plant Training-

None
  
Up to and including 1 month
  
Over 1 month, up to and including 3 months
  
Over 6 months, up to and including 1 year
  

-On-the-Job Training-

None or short demonstration
  
Anything beyond short demonstration, up to and including 1 month
  
Over 1 month, up to and including 3 months
  
Over 3 months, up to and including 6 months
  
Over 2 years, up to and including 4 years
  

-Related Work Experience-

None
  
Up to and including 1 month
  
Over 1 month, up to and including 3 months
  
Over 6 months, up to and including 1 year
  
Over 1 year, up to and including 2 years
  

-Required Level of Education-

Less than a High School Diploma
  
High School Diploma (or GED or High School Equivalence Certificate)
  
Some College Courses