Telemarketers

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Telemarketers

Solicit orders for goods or services over the telephone.

Activities
Degrees
Abilities
Interests
Knowledge
Wages
Related
Skills
Tasks
Environment
Personal Styles
Personal Needs
Personal Values

Degrees

Sales, Distribution, and Marketing Operations, General

Selling Skills and Sales Operations

Abilities

Oral Expression

The ability to communicate information and ideas in speaking so others will understand.

The ability to speak clearly so others can understand you.

Oral Comprehension

The ability to listen to and understand information and ideas presented through spoken words and sentences.

Speech Recognition

The ability to identify and understand the speech of another person.

The ability to see details at close range (within a few feet of the observer).

Written Comprehension

The ability to read and understand information and ideas presented in writing.

Written Expression

The ability to communicate information and ideas in writing so others will understand.

Inductive Reasoning

The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

Deductive Reasoning

The ability to apply general rules to specific problems to produce answers that make sense.

Problem Sensitivity

The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Selective Attention

The ability to concentrate on a task over a period of time without being distracted.

Fluency of Ideas

The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).

The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.

Information Ordering

The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).

Category Flexibility

The ability to generate or use different sets of rules for combining or grouping things in different ways.

Finger Dexterity

The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.

Auditory Attention

The ability to focus on a single source of sound in the presence of other distracting sounds.

The ability to remember information such as words, numbers, pictures, and procedures.

Manual Dexterity

The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.

Number Facility

The ability to add, subtract, multiply, or divide quickly and correctly.

Flexibility of Closure

The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.

Mathematical Reasoning

The ability to choose the right mathematical methods or formulas to solve a problem.

The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing.

Arm-Hand Steadiness

The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.

Control Precision

The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.

Perceptual Speed

The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.

Speed of Closure

The ability to quickly make sense of, combine, and organize information into meaningful patterns.

The ability to see details at a distance.

Visual Color Discrimination

The ability to match or detect differences between colors, including shades of color and brightness.

The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.

Hearing Sensitivity

The ability to detect or tell the differences between sounds that vary in pitch and loudness.

Wrist-Finger Speed

The ability to make fast, simple, repeated movements of the fingers, hands, and wrists.

Interests

Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.

Second Interest High-Point

Secondary-Cutoff/Rank Descriptiveness

Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

First Interest High-Point

Primary-Rank Descriptiveness

Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.

Third Interest High-Point

Tertiary-Cutoff/Rank Descriptiveness

Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.

Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.

Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.

Knowledge

Sales and Marketing

Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

English Language

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Customer and Personal Service

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Communications and Media

Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

Computers and Electronics

Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Education and Training

Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

Telecommunications

Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

Economics and Accounting

Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.

Production and Processing

Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

Public Safety and Security

Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

Law and Government

Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

Administration and Management

Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.

Personnel and Human Resources

Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

Foreign Language

Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

Sociology and Anthropology

Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.

Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.

Therapy and Counseling

Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.

Engineering and Technology

Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.

Philosophy and Theology

Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.

Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.

History and Archeology

Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.

Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.

Food Production

Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.

Knowledge of machines and tools, including their designs, uses, repair, and maintenance.

Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub- atomic structures and processes.

Building and Construction

Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.

Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.

Medicine and Dentistry

Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.

Wages

District of Columbia

Iowa	$18,400.00

Ohio	$18,660.00

Utah	$17,370.00

Related Careers

Advertising Sales Agents

Sell or solicit advertising, including graphic art, advertising space in publications, custom made signs, or TV and radio advertising time. May obtain leases for outdoor advertising sites or persuade retailer to use sales promotion display items.

Driver/Sales Workers

Drive truck or other vehicle over established routes or within an established territory and sell goods, such as food products, including restaurant take-out items, or pick up and deliver items, such as laundry. May also take orders and collect payments. Includes newspaper delivery drivers.

Insurance Sales Agents

Sell life, property, casualty, health, automotive, or other types of insurance. May refer clients to independent brokers, work as independent broker, or be employed by an insurance company.

Retail Salespersons

Sell merchandise, such as furniture, motor vehicles, appliances, or apparel in a retail establishment.

Sales Representatives, Wholesale & Manufacturing, Technical & Scientific Products

Sell goods for wholesalers or manufacturers where technical or scientific knowledge is required in such areas as biology, engineering, chemistry, and electronics, normally obtained from at least 2 years of post-secondary education.

Skills

Persuading others to change their minds or behavior.

Active Listening

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Talking to others to convey information effectively.

Reading Comprehension

Understanding written sentences and paragraphs in work related documents.

Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Learning Strategies

Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

Service Orientation

Actively looking for ways to help people.

Social Perceptiveness

Being aware of others' reactions and understanding why they react as they do.

Bringing others together and trying to reconcile differences.

Critical Thinking

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Time Management

Managing one's own time and the time of others.

Teaching others how to do something.

Active Learning

Understanding the implications of new information for both current and future problem-solving and decision-making.

Judgment and Decision Making

Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Management of Personnel Resources

Motivating, developing, and directing people as they work, identifying the best people for the job.

Troubleshooting

Determining causes of operating errors and deciding what to do about it.

Adjusting actions in relation to others' actions.

Operations Analysis

Analyzing needs and product requirements to create a design.

Using mathematics to solve problems.

Communicating effectively in writing as appropriate for the needs of the audience.

Quality Control Analysis

Conducting tests and inspections of products, services, or processes to evaluate quality or performance.

Systems Evaluation

Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.

Complex Problem Solving

Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Operation and Control

Controlling operations of equipment or systems.

Equipment Selection

Determining the kind of tools and equipment needed to do a job.

Technology Design

Generating or adapting equipment and technology to serve user needs.

Operation Monitoring

Watching gauges, dials, or other indicators to make sure a machine is working properly.

Equipment Maintenance

Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.

Management of Financial Resources

Determining how money will be spent to get the work done, and accounting for these expenditures.

Management of Material Resources

Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.

Systems Analysis

Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.

Installing equipment, machines, wiring, or programs to meet specifications.

Repairing machines or systems using the needed tools.

Writing computer programs for various purposes.

Using scientific rules and methods to solve problems.

Tasks

Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes.

Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.

Explain products or services and prices, and answer questions from customers.

Obtain customer information such as name, address, and payment method, and enter orders into computers.

Record names, addresses, purchases, and reactions of prospects contacted.

Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.

Adjust sales scripts to better target the needs and interests of specific individuals.

Answer telephone calls from potential customers who have been solicited through advertisements.

Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.

Maintain records of contacts, accounts, and orders.

Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.

Conduct client or market surveys in order to obtain information about potential customers.

Career Activities

Selling or Influencing Others

conduct sales presentations

sell merchandise

sell products or services

solicit orders from established or new customers

Communicating with Persons Outside Organization

interview customers

make presentations

Updating and Using Relevant Knowledge

use telephone communication techniques

Processing Information

calculate rates for organization's products or services

Interacting With Computers

use computers to enter, access or retrieve data

Performing Administrative Activities

fill out business or government forms

maintain records, reports, or files

process orders for merchandise

Thinking Creatively

arrange merchandise display

Performing for or Working Directly with the Public

demonstrate goods or services

provide customer service

Provide Consultation and Advice to Others

advise clients or customers

Scheduling Work and Activities

arrange buying party

arrange delivery schedules

Monitoring and Controlling Resources

collect deposit or payment

manage inventories or supplies

order or purchase supplies, materials, or equipment

Controlling Machines and Processes

operate calculating devices

Operating Vehicles, Mechanized Devices, or Equipment

drive automobile, van, or light truck

Career Context

Contact With Others

Spend Time Sitting

Deal With Unpleasant or Angry People

Indoors, Environmentally Controlled

Face-to-Face Discussions

Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls

Importance of Repeating Same Tasks

Spend Time Making Repetitive Motions

Frequency of Decision Making

Work With Work Group or Team

Importance of Being Exact or Accurate

Deal With External Customers

Letters and Memos

Level of Competition

Electronic Mail

Structured versus Unstructured Work

Responsibility for Outcomes and Results

Pace Determined by Speed of Equipment

Impact of Decisions on Co-workers or Company Results

Responsible for Others' Health and Safety

Consequence of Error

Public Speaking

Sounds, Noise Levels Are Distracting or Uncomfortable

Exposed to Contaminants

Physical Proximity

Freedom to Make Decisions

Exposed to Disease or Infections

Frequency of Conflict Situations

Coordinate or Lead Others

Degree of Automation

Career Styles

Stress Tolerance

Job requires accepting criticism and dealing calmly and effectively with high stress situations.

Job requires being honest and ethical.

Job requires persistence in the face of obstacles.

Job requires being reliable, responsible, and dependable, and fulfilling obligations.

Achievement/Effort

Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.

Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

Adaptability/Flexibility

Job requires being open to change (positive or negative) and to considerable variety in the workplace.

Attention to Detail

Job requires being careful about detail and thorough in completing work tasks.

Job requires a willingness to take on responsibilities and challenges.

Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.

Concern for Others

Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.

Analytical Thinking

Job requires analyzing information and using logic to address work-related issues and problems.

Job requires a willingness to lead, take charge, and offer opinions and direction.

Social Orientation

Job requires preferring to work with others rather than alone, and being personally connected with others on the job.

Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.

Career Needs

Workers on this job do their work alone.

Workers on this job plan their work with little supervision.

Workers on this job are never pressured to do things that go against their sense of right and wrong.

Workers on this job get a feeling of accomplishment.

Workers on this job are busy all the time.

Workers on this job are paid well in comparison with other workers.

Supervision, Human Relations

Workers on this job have supervisors who back up their workers with management.

Supervision, Technical

Workers on this job have supervisors who train their workers well.

Workers on this job have opportunities for advancement.

Company Policies and Practices

Workers on this job are treated fairly by the company.

Workers on this job try out their own ideas.

Workers on this job have work where they do things for other people.

Workers on this job have something different to do every day.

Workers on this job receive recognition for the work they do.

Workers on this job have steady employment.

Working Conditions

Workers on this job have good working conditions.

Ability Utilization

Workers on this job make use of their individual abilities.

Workers on this job have co-workers who are easy to get along with.

Workers on this job make decisions on their own.

Workers on this job are looked up to by others in their company and their community.

Workers on this job give directions and instructions to others.

Career Values

Working Conditions

Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.

Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.

Occupations that satisfy this work value allow employs to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.

Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.

Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.

Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.

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