- Description
- Work Activities
- Abilities
- Interests
- Knowledge
- Wages
- Skills
- Work Values
- Work Styles
- Related Degrees
- Work Context
- Task Ratings
- Education
Job Description: Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.
Switchboard Operators, Including Answering Service spend a lot of their time Establishing and Maintaining Interpersonal Relationships. They are naturally good at Speech Recognition, Speech Clarity, Oral Expression, and Oral Comprehension. Switchboard Operators, Including Answering Service are typically characterized as being Conventional and Enterprising. They are usually very knowledgable about Customer and Personal Service, Clerical, and English Language and are skilled at Active Listening and Service Orientation.
Work Activities
Establishing and Maintaining Interpersonal Relationships
Performing for or Working Directly with the Public
Getting Information
Communicating with Persons Outside Organization
Communicating with Supervisors, Peers, or Subordinates
Updating and Using Relevant Knowledge
Identifying Objects, Actions, and Events
Processing Information
Assisting and Caring for Others
Monitor Processes, Materials, or Surroundings
Interacting With Computers
Organizing, Planning, and Prioritizing Work
Documenting/Recording Information
Making Decisions and Solving Problems
Resolving Conflicts and Negotiating with Others
Thinking Creatively
Judging the Qualities of Things, Services, or People
Performing Administrative Activities
Interpreting the Meaning of Information for Others
Analyzing Data or Information
Evaluating Information to Determine Compliance with Standards
Inspecting Equipment, Structures, or Material
Training and Teaching Others
Coaching and Developing Others
Developing and Building Teams
Coordinating the Work and Activities of Others
Developing Objectives and Strategies
Estimating the Quantifiable Characteristics of Products, Events, or Information
Selling or Influencing Others
Provide Consultation and Advice to Others
Handling and Moving Objects
Scheduling Work and Activities
Controlling Machines and Processes
Performing General Physical Activities
Monitoring and Controlling Resources
Guiding, Directing, and Motivating Subordinates
Abilities
Speech Recognition
Speech Clarity
Oral Expression
Oral Comprehension
Near Vision
Problem Sensitivity
Category Flexibility
Written Comprehension
Information Ordering
Written Expression
Inductive Reasoning
Deductive Reasoning
Selective Attention
Auditory Attention
Hearing Sensitivity
Perceptual Speed
Flexibility of Closure
Finger Dexterity
Far Vision
Speed of Closure
Time Sharing
Visualization
Originality
Fluency of Ideas
Control Precision
Manual Dexterity
Arm-Hand Steadiness
Number Facility
Memorization
Mathematical Reasoning
Visual Color Discrimination
Trunk Strength
Interests
Conventional
Enterprising
Social
Realistic
Investigative
Artistic
Knowledge
Customer and Personal Service
Clerical
English Language
Computers and Electronics
Psychology
Communications and Media
Public Safety and Security
Mathematics
Telecommunications
Education and Training
Administration and Management
Personnel and Human Resources
Sales and Marketing
Economics and Accounting
Sociology and Anthropology
Philosophy and Theology
Law and Government
Foreign Language
Geography
Medicine and Dentistry
Therapy and Counseling
Wages
District of Columbia
$35,780
Hawaii
$31,960
Connecticut
$30,630
Nevada
$29,540
Washington
$29,230
Massachusetts
$28,390
New Jersey
$28,350
New York
$27,870
Alaska
$27,790
Colorado
$27,700
Minnesota
$27,110
California
$26,970
Michigan
$26,580
Rhode Island
$26,290
Virgin Islands
$26,180
New Hampshire
$25,990
Delaware
$25,860
Vermont
$25,830
Arizona
$25,720
Oregon
$25,680
Maryland
$25,230
Wisconsin
$25,220
North Dakota
$24,850
South Dakota
$24,640
Georgia
$24,540
Ohio
$24,480
Maine
$24,370
Kentucky
$24,160
Pennsylvania
$24,050
Idaho
$23,990
Illinois
$23,880
Nebraska
$23,780
Utah
$23,650
Iowa
$23,640
Missouri
$23,620
North Carolina
$23,600
South Carolina
$23,400
Tennessee
$23,330
Texas
$23,270
Montana
$23,170
Florida
$23,130
Virginia
$23,080
Indiana
$23,070
Wyoming
$22,760
Kansas
$22,720
Arkansas
$22,370
Oklahoma
$22,200
Alabama
$22,170
New Mexico
$22,050
Louisiana
$21,940
West Virginia
$21,000
Mississippi
$20,750
Guam
$18,370
Puerto Rico
$17,740
Skills
Active Listening
Service Orientation
Reading Comprehension
Critical Thinking
Speaking
Social Perceptiveness
Coordination
Monitoring
Time Management
Active Learning
Judgment and Decision Making
Complex Problem Solving
Writing
Persuasion
Learning Strategies
Negotiation
Management of Personnel Resources
Systems Analysis
Instructing
Mathematics
Operation Monitoring
Systems Evaluation
Programming
Operations Analysis
Quality Control Analysis
Operation and Control
Work Values
Relationships
Support
Independence
Working Conditions
Achievement
Recognition
Work Styles
Cooperation
Concern for Others
Integrity
Self Control
Dependability
Attention to Detail
Stress Tolerance
Adaptability/Flexibility
Social Orientation
Independence
Achievement/Effort
Initiative
Persistence
Innovation
Analytical Thinking
Leadership
Related University Degree Programs
Work Context
Telephone
Contact With Others
Spend Time Sitting
Indoors, Environmentally Controlled
Face-to-Face Discussions
Importance of Being Exact or Accurate
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
Work With Work Group or Team
Deal With Unpleasant or Angry People
Importance of Repeating Same Tasks
Deal With External Customers
Freedom to Make Decisions
Spend Time Making Repetitive Motions
Letters and Memos
Impact of Decisions on Co-workers or Company Results
Structured versus Unstructured Work
Frequency of Decision Making
Frequency of Conflict Situations
Electronic Mail
Physical Proximity
Coordinate or Lead Others
Sounds, Noise Levels Are Distracting or Uncomfortable
Time Pressure
Responsibility for Outcomes and Results
Consequence of Error
Degree of Automation
Pace Determined by Speed of Equipment
Responsible for Others' Health and Safety
Exposed to Disease or Infections
Spend Time Bending or Twisting the Body
Exposed to Contaminants
Level of Competition
Extremely Bright or Inadequate Lighting
Spend Time Standing
Duration of Typical Work Week
Spend Time Walking and Running
Public Speaking
Spend Time Kneeling, Crouching, Stooping, or Crawling
Cramped Work Space, Awkward Positions
Exposed to Minor Burns, Cuts, Bites, or Stings
Deal With Physically Aggressive People
Exposed to Radiation
In an Enclosed Vehicle or Equipment
Indoors, Not Environmentally Controlled
Very Hot or Cold Temperatures
Exposed to Hazardous Conditions
Spend Time Keeping or Regaining Balance
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
Outdoors, Under Cover
Work Schedules
Spend Time Climbing Ladders, Scaffolds, or Poles
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
Exposed to Whole Body Vibration
In an Open Vehicle or Equipment
Outdoors, Exposed to Weather
Exposed to Hazardous Equipment
Exposed to High Places
-40 hours-
Duration of Typical Work Week
-A lot of freedom-
Freedom to Make Decisions
Structured versus Unstructured Work
-About half the time-
Spend Time Walking and Running
Spend Time Bending or Twisting the Body
Spend Time Making Repetitive Motions
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
Spend Time Standing
Spend Time Kneeling, Crouching, Stooping, or Crawling
Spend Time Sitting
Spend Time Climbing Ladders, Scaffolds, or Poles
Spend Time Keeping or Regaining Balance
-Completely automated-
Degree of Automation
-Constant contact with others-
Contact With Others
-Contact with others about half the time-
Contact With Others
-Contact with others most of the time-
Contact With Others
-Continually or almost continually-
Spend Time Sitting
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
Spend Time Making Repetitive Motions
Spend Time Bending or Twisting the Body
Spend Time Keeping or Regaining Balance
Spend Time Walking and Running
Spend Time Standing
Spend Time Kneeling, Crouching, Stooping, or Crawling
Spend Time Climbing Ladders, Scaffolds, or Poles
-Every day-
Telephone
Indoors, Environmentally Controlled
Face-to-Face Discussions
Frequency of Decision Making
Deal With Unpleasant or Angry People
Electronic Mail
Letters and Memos
Frequency of Conflict Situations
Exposed to Disease or Infections
Sounds, Noise Levels Are Distracting or Uncomfortable
Extremely Bright or Inadequate Lighting
Time Pressure
Exposed to Contaminants
Cramped Work Space, Awkward Positions
Public Speaking
Exposed to Minor Burns, Cuts, Bites, or Stings
Indoors, Not Environmentally Controlled
Exposed to Hazardous Conditions
Exposed to Radiation
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
Deal With Physically Aggressive People
In an Open Vehicle or Equipment
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
Outdoors, Exposed to Weather
Exposed to Whole Body Vibration
Exposed to Hazardous Equipment
In an Enclosed Vehicle or Equipment
Exposed to High Places
Outdoors, Under Cover
Very Hot or Cold Temperatures
-Extremely competitive-
Level of Competition
-Extremely important-
Deal With External Customers
Work With Work Group or Team
Importance of Being Exact or Accurate
Importance of Repeating Same Tasks
Coordinate or Lead Others
Pace Determined by Speed of Equipment
-Extremely serious-
Consequence of Error
-Fairly important-
Importance of Repeating Same Tasks
Coordinate or Lead Others
Work With Work Group or Team
Importance of Being Exact or Accurate
Pace Determined by Speed of Equipment
Deal With External Customers
-Fairly serious-
Consequence of Error
-High responsibility-
Responsibility for Outcomes and Results
Responsible for Others' Health and Safety
-Highly automated-
Degree of Automation
-Highly competitive-
Level of Competition
-I don't work near other people (beyond 100 ft.)-
Physical Proximity
-I work with others but not closely (e.g., private office)-
Physical Proximity
-Important-
Coordinate or Lead Others
Importance of Being Exact or Accurate
Pace Determined by Speed of Equipment
Deal With External Customers
Importance of Repeating Same Tasks
Work With Work Group or Team
-Important results-
Impact of Decisions on Co-workers or Company Results
-Irregular (changes with weather conditions, production demands, or contract duration)-
Work Schedules
-Less than 40 hours-
Duration of Typical Work Week
-Less than half the time-
Spend Time Standing
Spend Time Walking and Running
Spend Time Bending or Twisting the Body
Spend Time Kneeling, Crouching, Stooping, or Crawling
Spend Time Making Repetitive Motions
Spend Time Keeping or Regaining Balance
Spend Time Sitting
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
Spend Time Climbing Ladders, Scaffolds, or Poles
-Limited freedom-
Freedom to Make Decisions
Structured versus Unstructured Work
-Limited responsibility-
Responsible for Others' Health and Safety
Responsibility for Outcomes and Results
-Minor results-
Impact of Decisions on Co-workers or Company Results
-Moderate responsibility-
Responsibility for Outcomes and Results
Responsible for Others' Health and Safety
-Moderate results-
Impact of Decisions on Co-workers or Company Results
-Moderately automated-
Degree of Automation
-Moderately close (at arm's length)-
Physical Proximity
-Moderately competitive-
Level of Competition
-More than 40 hours-
Duration of Typical Work Week
-More than half the time-
Spend Time Making Repetitive Motions
Spend Time Sitting
Spend Time Bending or Twisting the Body
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
Spend Time Standing
Spend Time Kneeling, Crouching, Stooping, or Crawling
Spend Time Walking and Running
Spend Time Climbing Ladders, Scaffolds, or Poles
Spend Time Keeping or Regaining Balance
-Never-
In an Open Vehicle or Equipment
Exposed to High Places
Outdoors, Exposed to Weather
Exposed to Hazardous Equipment
Spend Time Climbing Ladders, Scaffolds, or Poles
Exposed to Whole Body Vibration
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
Outdoors, Under Cover
Exposed to Hazardous Conditions
Exposed to Radiation
Indoors, Not Environmentally Controlled
Very Hot or Cold Temperatures
Spend Time Keeping or Regaining Balance
Exposed to Minor Burns, Cuts, Bites, or Stings
In an Enclosed Vehicle or Equipment
Cramped Work Space, Awkward Positions
Deal With Physically Aggressive People
Extremely Bright or Inadequate Lighting
Public Speaking
Exposed to Disease or Infections
Spend Time Kneeling, Crouching, Stooping, or Crawling
Exposed to Contaminants
Spend Time Bending or Twisting the Body
Sounds, Noise Levels Are Distracting or Uncomfortable
Electronic Mail
Spend Time Walking and Running
Time Pressure
Spend Time Standing
Indoors, Environmentally Controlled
Frequency of Decision Making
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
Letters and Memos
Face-to-Face Discussions
Frequency of Conflict Situations
Spend Time Making Repetitive Motions
Deal With Unpleasant or Angry People
Telephone
Spend Time Sitting
-No contact with others-
Contact With Others
-No freedom-
Structured versus Unstructured Work
Freedom to Make Decisions
-No responsibility-
Responsible for Others' Health and Safety
Responsibility for Outcomes and Results
-No results-
Impact of Decisions on Co-workers or Company Results
-Not at all automated-
Degree of Automation
-Not at all competitive-
Level of Competition
-Not important at all-
Pace Determined by Speed of Equipment
Coordinate or Lead Others
Deal With External Customers
Work With Work Group or Team
Importance of Repeating Same Tasks
Importance of Being Exact or Accurate
-Not serious at all-
Consequence of Error
-Occasional contact with others-
Contact With Others
-Once a month or more but not every week-
Deal With Unpleasant or Angry People
Time Pressure
Frequency of Conflict Situations
Sounds, Noise Levels Are Distracting or Uncomfortable
Letters and Memos
Exposed to Contaminants
In an Enclosed Vehicle or Equipment
Frequency of Decision Making
Very Hot or Cold Temperatures
Exposed to Disease or Infections
Exposed to Minor Burns, Cuts, Bites, or Stings
Deal With Physically Aggressive People
Face-to-Face Discussions
Electronic Mail
Public Speaking
Extremely Bright or Inadequate Lighting
Exposed to Whole Body Vibration
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
Indoors, Not Environmentally Controlled
Telephone
Exposed to High Places
Outdoors, Under Cover
Exposed to Radiation
Cramped Work Space, Awkward Positions
Exposed to Hazardous Conditions
In an Open Vehicle or Equipment
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
Outdoors, Exposed to Weather
Exposed to Hazardous Equipment
Indoors, Environmentally Controlled
-Once a week or more but not every day-
Letters and Memos
Sounds, Noise Levels Are Distracting or Uncomfortable
Deal With Unpleasant or Angry People
Electronic Mail
Time Pressure
Frequency of Conflict Situations
Exposed to Contaminants
Frequency of Decision Making
Public Speaking
Exposed to Radiation
Exposed to Minor Burns, Cuts, Bites, or Stings
Face-to-Face Discussions
Cramped Work Space, Awkward Positions
Exposed to Disease or Infections
Very Hot or Cold Temperatures
Extremely Bright or Inadequate Lighting
Deal With Physically Aggressive People
Indoors, Environmentally Controlled
Exposed to Hazardous Conditions
Telephone
Outdoors, Exposed to Weather
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
Indoors, Not Environmentally Controlled
In an Open Vehicle or Equipment
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
Exposed to Whole Body Vibration
Exposed to Hazardous Equipment
In an Enclosed Vehicle or Equipment
Exposed to High Places
Outdoors, Under Cover
-Once a year or more but not every month-
Frequency of Conflict Situations
Exposed to Contaminants
Frequency of Decision Making
Deal With Physically Aggressive People
Public Speaking
Time Pressure
Cramped Work Space, Awkward Positions
Face-to-Face Discussions
In an Enclosed Vehicle or Equipment
Deal With Unpleasant or Angry People
Indoors, Not Environmentally Controlled
Sounds, Noise Levels Are Distracting or Uncomfortable
Letters and Memos
Outdoors, Under Cover
Exposed to Hazardous Conditions
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
Exposed to Minor Burns, Cuts, Bites, or Stings
Very Hot or Cold Temperatures
Exposed to Disease or Infections
Electronic Mail
Extremely Bright or Inadequate Lighting
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
Exposed to Whole Body Vibration
Indoors, Environmentally Controlled
Exposed to Radiation
Exposed to Hazardous Equipment
Outdoors, Exposed to Weather
Exposed to High Places
In an Open Vehicle or Equipment
Telephone
-Regular (established routine, set schedule)-
Work Schedules
-Seasonal (only during certain times of the year)-
Work Schedules
-Serious-
Consequence of Error
-Slightly automated-
Degree of Automation
-Slightly close (e.g., shared office)-
Physical Proximity
-Slightly competitive-
Level of Competition
-Some freedom-
Freedom to Make Decisions
Structured versus Unstructured Work
-Very close (near touching)-
Physical Proximity
-Very high responsibility-
Responsible for Others' Health and Safety
Responsibility for Outcomes and Results
-Very important-
Importance of Repeating Same Tasks
Importance of Being Exact or Accurate
Coordinate or Lead Others
Work With Work Group or Team
Pace Determined by Speed of Equipment
Deal With External Customers
-Very important results-
Impact of Decisions on Co-workers or Company Results
-Very little freedom-
Structured versus Unstructured Work
Freedom to Make Decisions
-Very serious-
Consequence of Error
Task Ratings
- Importance Core-
Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
Answer incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary.
Route emergency calls appropriately.
Page individuals to inform them of telephone calls, using paging and interoffice communication equipment.
Relay and route written and verbal messages.
Perform clerical duties, such as typing, proofreading, accepting orders, scheduling appointments, and sorting mail.
Place telephone calls or arrange conference calls as instructed.
- Importance Supplemental-
Monitor alarm systems in order to ensure that secure conditions are maintained.
Contact security staff members when necessary, using radio-telephones.
Keep records of calls placed and charges incurred.
Record messages, suggesting rewording for clarity and conciseness.
Answer simple questions about clients' businesses, using reference files.
Stamp messages with time and date, and file them appropriately.
Complete forms for sales orders.
- Relevance of Task Core-
Answer incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary.
Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
Route emergency calls appropriately.
Relay and route written and verbal messages.
Page individuals to inform them of telephone calls, using paging and interoffice communication equipment.
Perform clerical duties, such as typing, proofreading, accepting orders, scheduling appointments, and sorting mail.
Place telephone calls or arrange conference calls as instructed.
- Relevance of Task Supplemental-
Contact security staff members when necessary, using radio-telephones.
Stamp messages with time and date, and file them appropriately.
Answer simple questions about clients' businesses, using reference files.
Monitor alarm systems in order to ensure that secure conditions are maintained.
Record messages, suggesting rewording for clarity and conciseness.
Keep records of calls placed and charges incurred.
Complete forms for sales orders.
-Daily Frequency of Task (Categories 1-7) Core-
Perform clerical duties, such as typing, proofreading, accepting orders, scheduling appointments, and sorting mail.
Relay and route written and verbal messages.
Place telephone calls or arrange conference calls as instructed.
Page individuals to inform them of telephone calls, using paging and interoffice communication equipment.
Route emergency calls appropriately.
Answer incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary.
Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
-Daily Frequency of Task (Categories 1-7) Supplemental-
Monitor alarm systems in order to ensure that secure conditions are maintained.
Keep records of calls placed and charges incurred.
Stamp messages with time and date, and file them appropriately.
Record messages, suggesting rewording for clarity and conciseness.
Answer simple questions about clients' businesses, using reference files.
Contact security staff members when necessary, using radio-telephones.
Complete forms for sales orders.
-Hourly or more Frequency of Task (Categories 1-7) Core-
Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
Answer incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary.
Page individuals to inform them of telephone calls, using paging and interoffice communication equipment.
Relay and route written and verbal messages.
Perform clerical duties, such as typing, proofreading, accepting orders, scheduling appointments, and sorting mail.
Place telephone calls or arrange conference calls as instructed.
Route emergency calls appropriately.
-Hourly or more Frequency of Task (Categories 1-7) Supplemental-
Keep records of calls placed and charges incurred.
Answer simple questions about clients' businesses, using reference files.
Stamp messages with time and date, and file them appropriately.
Record messages, suggesting rewording for clarity and conciseness.
Monitor alarm systems in order to ensure that secure conditions are maintained.
Contact security staff members when necessary, using radio-telephones.
Complete forms for sales orders.
-More than monthly Frequency of Task (Categories 1-7) Core-
Route emergency calls appropriately.
Place telephone calls or arrange conference calls as instructed.
Perform clerical duties, such as typing, proofreading, accepting orders, scheduling appointments, and sorting mail.
Page individuals to inform them of telephone calls, using paging and interoffice communication equipment.
Relay and route written and verbal messages.
Answer incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary.
Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
-More than monthly Frequency of Task (Categories 1-7) Supplemental-
Complete forms for sales orders.
Keep records of calls placed and charges incurred.
Contact security staff members when necessary, using radio-telephones.
Answer simple questions about clients' businesses, using reference files.
Monitor alarm systems in order to ensure that secure conditions are maintained.
Record messages, suggesting rewording for clarity and conciseness.
Stamp messages with time and date, and file them appropriately.
-More than weekly Frequency of Task (Categories 1-7) Core-
Place telephone calls or arrange conference calls as instructed.
Route emergency calls appropriately.
Relay and route written and verbal messages.
Perform clerical duties, such as typing, proofreading, accepting orders, scheduling appointments, and sorting mail.
Page individuals to inform them of telephone calls, using paging and interoffice communication equipment.
Answer incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary.
Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
-More than weekly Frequency of Task (Categories 1-7) Supplemental-
Contact security staff members when necessary, using radio-telephones.
Complete forms for sales orders.
Answer simple questions about clients' businesses, using reference files.
Record messages, suggesting rewording for clarity and conciseness.
Stamp messages with time and date, and file them appropriately.
Keep records of calls placed and charges incurred.
Monitor alarm systems in order to ensure that secure conditions are maintained.
-More than yearly Frequency of Task (Categories 1-7) Core-
Route emergency calls appropriately.
Place telephone calls or arrange conference calls as instructed.
Relay and route written and verbal messages.
Perform clerical duties, such as typing, proofreading, accepting orders, scheduling appointments, and sorting mail.
Page individuals to inform them of telephone calls, using paging and interoffice communication equipment.
Answer incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary.
Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
-More than yearly Frequency of Task (Categories 1-7) Supplemental-
Monitor alarm systems in order to ensure that secure conditions are maintained.
Contact security staff members when necessary, using radio-telephones.
Record messages, suggesting rewording for clarity and conciseness.
Stamp messages with time and date, and file them appropriately.
Complete forms for sales orders.
Answer simple questions about clients' businesses, using reference files.
Keep records of calls placed and charges incurred.
-Several times daily Frequency of Task (Categories 1-7) Core-
Route emergency calls appropriately.
Page individuals to inform them of telephone calls, using paging and interoffice communication equipment.
Relay and route written and verbal messages.
Perform clerical duties, such as typing, proofreading, accepting orders, scheduling appointments, and sorting mail.
Place telephone calls or arrange conference calls as instructed.
Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
Answer incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary.
-Several times daily Frequency of Task (Categories 1-7) Supplemental-
Answer simple questions about clients' businesses, using reference files.
Stamp messages with time and date, and file them appropriately.
Monitor alarm systems in order to ensure that secure conditions are maintained.
Complete forms for sales orders.
Record messages, suggesting rewording for clarity and conciseness.
Contact security staff members when necessary, using radio-telephones.
Keep records of calls placed and charges incurred.
-Yearly or less Frequency of Task (Categories 1-7) Core-
Place telephone calls or arrange conference calls as instructed.
Route emergency calls appropriately.
Perform clerical duties, such as typing, proofreading, accepting orders, scheduling appointments, and sorting mail.
Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
Relay and route written and verbal messages.
Answer incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary.
Page individuals to inform them of telephone calls, using paging and interoffice communication equipment.
-Yearly or less Frequency of Task (Categories 1-7) Supplemental-
Complete forms for sales orders.
Record messages, suggesting rewording for clarity and conciseness.
Contact security staff members when necessary, using radio-telephones.
Keep records of calls placed and charges incurred.
Monitor alarm systems in order to ensure that secure conditions are maintained.
Stamp messages with time and date, and file them appropriately.
Answer simple questions about clients' businesses, using reference files.
Education Training Experience
-On-Site or In-Plant Training-
None
Up to and including 1 month
Over 1 month, up to and including 3 months
Over 3 months, up to and including 6 months
Over 6 months, up to and including 1 year
-On-the-Job Training-
None or short demonstration
Anything beyond short demonstration, up to and including 1 month
Over 1 month, up to and including 3 months
Over 3 months, up to and including 6 months
Over 6 months, up to and including 1 year
-Related Work Experience-
None
Up to and including 1 month
Over 1 month, up to and including 3 months
Over 3 months, up to and including 6 months
Over 6 months, up to and including 1 year
Over 1 year, up to and including 2 years
Over 2 years, up to and including 4 years
Over 4 years, up to and including 6 years
Over 6 years, up to and including 8 years
-Required Level of Education-
Less than a High School Diploma
High School Diploma (or GED or High School Equivalence Certificate)
Post-Secondary Certificate - awarded for training completed after high school (for example, in Personnel Services, Engineering-related Technologies, Vocational Home Economics, Construction Trades, Mechanics and Repairers, Precision Production Trades)
Some College Courses
Associate's Degree (or other 2-year degree)
Bachelor's Degree