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Switchboard Operators, Including Answering Service
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CheckoutCareers.com
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Switchboard Operators, Including Answering Service
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Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.
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Degrees
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Abilities
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Speech Recognition| | The ability to identify and understand the speech of another person. |
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Speech Clarity| | The ability to speak clearly so others can understand you. |
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Oral Expression| | The ability to communicate information and ideas in speaking so others will understand. |
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Oral Comprehension| | The ability to listen to and understand information and ideas presented through spoken words and sentences. |
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Near Vision| | The ability to see details at close range (within a few feet of the observer). |
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Category Flexibility| | The ability to generate or use different sets of rules for combining or grouping things in different ways. |
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Problem Sensitivity| | The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. |
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Written Comprehension| | The ability to read and understand information and ideas presented in writing. |
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Deductive Reasoning| | The ability to apply general rules to specific problems to produce answers that make sense. |
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Inductive Reasoning| | The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). |
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Information Ordering| | The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). |
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Selective Attention| | The ability to concentrate on a task over a period of time without being distracted. |
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Written Expression| | The ability to communicate information and ideas in writing so others will understand. |
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Auditory Attention| | The ability to focus on a single source of sound in the presence of other distracting sounds. |
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Flexibility of Closure| | The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material. |
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Hearing Sensitivity| | The ability to detect or tell the differences between sounds that vary in pitch and loudness. |
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Perceptual Speed| | The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object. |
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Far Vision| | The ability to see details at a distance. |
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Finger Dexterity| | The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects. |
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Speed of Closure| | The ability to quickly make sense of, combine, and organize information into meaningful patterns. |
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Time Sharing| | The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources). |
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Originality| | The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem. |
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Visualization| | The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged. |
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Fluency of Ideas| | The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity). |
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Arm-Hand Steadiness| | The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position. |
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Control Precision| | The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions. |
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Manual Dexterity| | The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects. |
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Number Facility| | The ability to add, subtract, multiply, or divide quickly and correctly. |
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Memorization| | The ability to remember information such as words, numbers, pictures, and procedures. |
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Mathematical Reasoning| | The ability to choose the right mathematical methods or formulas to solve a problem. |
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Visual Color Discrimination| | The ability to match or detect differences between colors, including shades of color and brightness. |
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Trunk Strength| | The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing. |
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Wrist-Finger Speed| | The ability to make fast, simple, repeated movements of the fingers, hands, and wrists. |
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Response Orientation| | The ability to choose quickly between two or more movements in response to two or more different signals (lights, sounds, pictures). It includes the speed with which the correct response is started with the hand, foot, or other body part. |
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Reaction Time| | The ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears. |
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Sound Localization| | The ability to tell the direction from which a sound originated. |
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Extent Flexibility| | The ability to bend, stretch, twist, or reach with your body, arms, and/or legs. |
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Multilimb Coordination| | The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion. |
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Speed of Limb Movement| | The ability to quickly move the arms and legs. |
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Interests
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First Interest High-Point| | Primary-Rank Descriptiveness |
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Conventional| | Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow. |
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Realistic| | Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others. |
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Social| | Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others. |
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Third Interest High-Point| | Tertiary-Cutoff/Rank Descriptiveness |
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Enterprising| | Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business. |
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Investigative| | Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally. |
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Artistic| | Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules. |
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Second Interest High-Point| | Secondary-Cutoff/Rank Descriptiveness |
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Knowledge
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Customer and Personal Service| | Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. |
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Clerical| | Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. |
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English Language| | Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. |
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Computers and Electronics| | Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. |
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Psychology| | Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders. |
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Communications and Media| | Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media. |
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Public Safety and Security| | Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions. |
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Mathematics| | Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. |
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Telecommunications| | Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems. |
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Education and Training| | Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. |
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Administration and Management| | Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. |
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Personnel and Human Resources| | Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems. |
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Sales and Marketing| | Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. |
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Economics and Accounting| | Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data. |
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Sociology and Anthropology| | Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins. |
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Philosophy and Theology| | Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture. |
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Law and Government| | Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process. |
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Foreign Language| | Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation. |
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Geography| | Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life. |
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Production and Processing| | Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods. |
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Medicine and Dentistry| | Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures. |
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Therapy and Counseling| | Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance. |
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Transportation| | Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits. |
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Chemistry| | Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods. |
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Engineering and Technology| | Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services. |
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Mechanical| | Knowledge of machines and tools, including their designs, uses, repair, and maintenance. |
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History and Archeology| | Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures. |
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Fine Arts| | Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture. |
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Design| | Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models. |
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Biology| | Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment. |
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Building and Construction| | Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads. |
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Food Production| | Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques. |
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Physics| | Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub- atomic structures and processes. |
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Wages
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| District of Columbia | $28,240.00 |
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| North Carolina | $21,930.00 |
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| South Carolina | $20,660.00 |
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| Virgin Islands | $17,430.00 |
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Related Careers
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Insurance Claims & Policy Processing Clerks| | Obtain information from insured or designated persons for purpose of settling claim with insurance carrier. |
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Interviewers, Except Eligibility & Loan| | Interview persons by telephone, mail, in person, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms. |
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License Clerks| | Issue licenses or permits to qualified applicants. Obtain necessary information; record data; advise applicants on requirements; collect fees; and issue licenses. May conduct oral, written, visual, or performance testing. |
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Medical Secretaries| | Perform secretarial duties utilizing specific knowledge of medical terminology and hospital, clinic, or laboratory procedures. Duties include scheduling appointments, billing patients, and compiling and recording medical charts, reports, and correspondence. |
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Receptionists & Information Clerks| | Answer inquiries and obtain information for general public, customers, visitors, and other interested parties. Provide information regarding activities conducted at establishment; location of departments, offices, and employees within organization. |
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Receptionists & Information Clerks| | Answer inquiries and obtain information for general public, customers, visitors, and other interested parties. Provide information regarding activities conducted at establishment; location of departments, offices, and employees within organization. |
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Reservation & Transportation Ticket Agents & Travel Clerks| | Make and confirm reservations and sell tickets to passengers and for large hotel or motel chains. May check baggage and direct passengers to designated concourse, pier, or track; make reservations, deliver tickets, arrange for visas, contact individuals and groups to inform them of package tours, or provide tourists with travel information, such as points of interest, restaurants, rates, and emergency service. |
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Statement Clerks| | Prepare and distribute bank statements to customers, answer inquiries, and reconcile discrepancies in records and accounts. |
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Skills
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Active Listening| | Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. |
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Reading Comprehension| | Understanding written sentences and paragraphs in work related documents. |
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Critical Thinking| | Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. |
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Speaking| | Talking to others to convey information effectively. |
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Service Orientation| | Actively looking for ways to help people. |
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Learning Strategies| | Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things. |
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Social Perceptiveness| | Being aware of others' reactions and understanding why they react as they do. |
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Writing| | Communicating effectively in writing as appropriate for the needs of the audience. |
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Instructing| | Teaching others how to do something. |
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Coordination| | Adjusting actions in relation to others' actions. |
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Active Learning| | Understanding the implications of new information for both current and future problem-solving and decision-making. |
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Time Management| | Managing one's own time and the time of others. |
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Monitoring| | Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. |
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Persuasion| | Persuading others to change their minds or behavior. |
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Operation and Control| | Controlling operations of equipment or systems. |
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Judgment and Decision Making| | Considering the relative costs and benefits of potential actions to choose the most appropriate one. |
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Mathematics| | Using mathematics to solve problems. |
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Equipment Selection| | Determining the kind of tools and equipment needed to do a job. |
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Complex Problem Solving| | Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. |
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Troubleshooting| | Determining causes of operating errors and deciding what to do about it. |
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Negotiation| | Bringing others together and trying to reconcile differences. |
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Operation Monitoring| | Watching gauges, dials, or other indicators to make sure a machine is working properly. |
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Management of Personnel Resources| | Motivating, developing, and directing people as they work, identifying the best people for the job. |
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Quality Control Analysis| | Conducting tests and inspections of products, services, or processes to evaluate quality or performance. |
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Systems Evaluation| | Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system. |
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Operations Analysis| | Analyzing needs and product requirements to create a design. |
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Equipment Maintenance| | Performing routine maintenance on equipment and determining when and what kind of maintenance is needed. |
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Systems Analysis| | Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes. |
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Repairing| | Repairing machines or systems using the needed tools. |
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Technology Design| | Generating or adapting equipment and technology to serve user needs. |
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Management of Financial Resources| | Determining how money will be spent to get the work done, and accounting for these expenditures. |
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Installation| | Installing equipment, machines, wiring, or programs to meet specifications. |
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Management of Material Resources| | Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work. |
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Programming| | Writing computer programs for various purposes. |
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Science| | Using scientific rules and methods to solve problems. |
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Tasks
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| Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address. |
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| Answer incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary. |
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| Route emergency calls appropriately. |
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| Page individuals to inform them of telephone calls, using paging and interoffice communication equipment. |
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| Monitor alarm systems in order to ensure that secure conditions are maintained. |
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| Contact security staff members when necessary, using radio-telephones. |
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| Relay and route written and verbal messages. |
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| Keep records of calls placed and charges incurred. |
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| Record messages, suggesting rewording for clarity and conciseness. |
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| Answer simple questions about clients' businesses, using reference files. |
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| Stamp messages with time and date, and file them appropriately. |
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| Perform clerical duties, such as typing, proofreading, accepting orders, scheduling appointments, and sorting mail. |
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| Place telephone calls or arrange conference calls as instructed. |
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| Complete forms for sales orders. |
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Career Activities
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| Performing for or Working Directly with the Public |
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| answer customer or public inquiries |
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| Communicating with Persons Outside Organization |
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| answer calls using switchboard |
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| Updating and Using Relevant Knowledge |
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| use oral or written communication techniques |
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| use telephone communication techniques |
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| Interacting With Computers |
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| use computers to enter, access or retrieve data |
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| Documenting/Recording Information |
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| maintain telephone logs |
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| take messages |
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| transcribe spoken or written information |
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| Performing Administrative Activities |
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| date stamp messages, mail, or other information |
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| perform clerical duties including typing, accepting orders, or sorting mail |
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| route multi-line telephone calls |
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| Evaluating Information to Determine Compliance with Standards |
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| ensure correct grammar, punctuation, or spelling |
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| Scheduling Work and Activities |
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| arrange teleconference calls |
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| Controlling Machines and Processes |
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| operate business machines |
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Career Context
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| Telephone |
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| Contact With Others |
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| Indoors, Environmentally Controlled |
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| Spend Time Sitting |
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| Face-to-Face Discussions |
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| Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls |
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| Deal With External Customers |
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| Work With Work Group or Team |
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| Frequency of Decision Making |
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| Importance of Being Exact or Accurate |
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| Importance of Repeating Same Tasks |
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| Deal With Unpleasant or Angry People |
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| Impact of Decisions on Co-workers or Company Results |
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| Spend Time Making Repetitive Motions |
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| Freedom to Make Decisions |
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| Electronic Mail |
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| Structured versus Unstructured Work |
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| Letters and Memos |
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| Frequency of Conflict Situations |
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| Exposed to Disease or Infections |
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| Sounds, Noise Levels Are Distracting or Uncomfortable |
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| Extremely Bright or Inadequate Lighting |
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| Coordinate or Lead Others |
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| Pace Determined by Speed of Equipment |
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| Time Pressure |
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| Consequence of Error |
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| Responsible for Others' Health and Safety |
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| Exposed to Contaminants |
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| Responsibility for Outcomes and Results |
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| Cramped Work Space, Awkward Positions |
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| Public Speaking |
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| Physical Proximity |
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| Spend Time Bending or Twisting the Body |
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| Level of Competition |
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| Degree of Automation |
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| Exposed to Minor Burns, Cuts, Bites, or Stings |
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| Indoors, Not Environmentally Controlled |
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| Exposed to Hazardous Conditions |
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| Exposed to Radiation |
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| Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets |
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| Deal With Physically Aggressive People |
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| Spend Time Keeping or Regaining Balance |
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Career Styles
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Cooperation| | Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. |
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Concern for Others| | Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job. |
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Integrity| | Job requires being honest and ethical. |
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Self Control| | Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. |
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Dependability| | Job requires being reliable, responsible, and dependable, and fulfilling obligations. |
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Attention to Detail| | Job requires being careful about detail and thorough in completing work tasks. |
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Stress Tolerance| | Job requires accepting criticism and dealing calmly and effectively with high stress situations. |
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Adaptability/Flexibility| | Job requires being open to change (positive or negative) and to considerable variety in the workplace. |
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Social Orientation| | Job requires preferring to work with others rather than alone, and being personally connected with others on the job. |
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Independence| | Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done. |
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Achievement/Effort| | Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks. |
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Initiative| | Job requires a willingness to take on responsibilities and challenges. |
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Persistence| | Job requires persistence in the face of obstacles. |
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Innovation| | Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems. |
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Analytical Thinking| | Job requires analyzing information and using logic to address work-related issues and problems. |
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Leadership| | Job requires a willingness to lead, take charge, and offer opinions and direction. |
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Career Needs
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Moral Values| | Workers on this job are never pressured to do things that go against their sense of right and wrong. |
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Activity| | Workers on this job are busy all the time. |
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Independence| | Workers on this job do their work alone. |
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Supervision, Human Relations| | Workers on this job have supervisors who back up their workers with management. |
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Working Conditions| | Workers on this job have good working conditions. |
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Company Policies and Practices| | Workers on this job are treated fairly by the company. |
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Supervision, Technical| | Workers on this job have supervisors who train their workers well. |
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Security| | Workers on this job have steady employment. |
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Social Service| | Workers on this job have work where they do things for other people. |
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Autonomy| | Workers on this job plan their work with little supervision. |
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Co-workers| | Workers on this job have co-workers who are easy to get along with. |
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Compensation| | Workers on this job are paid well in comparison with other workers. |
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Recognition| | Workers on this job receive recognition for the work they do. |
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Advancement| | Workers on this job have opportunities for advancement. |
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Social Status| | Workers on this job are looked up to by others in their company and their community. |
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Ability Utilization| | Workers on this job make use of their individual abilities. |
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Achievement| | Workers on this job get a feeling of accomplishment. |
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Responsibility| | Workers on this job make decisions on their own. |
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Authority| | Workers on this job give directions and instructions to others. |
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Variety| | Workers on this job have something different to do every day. |
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Creativity| | Workers on this job try out their own ideas. |
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Career Values
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Support| | Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical. |
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Working Conditions| | Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions. |
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Relationships| | Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service. |
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Achievement| | Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement. |
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Recognition| | Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status. |
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Independence| | Occupations that satisfy this work value allow employs to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy. |
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