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Social & Community Service Managers
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Social & Community Service Managers
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Plan, organize, or coordinate the activities of a social service program or community outreach organization. Oversee the program or organization's budget and policies regarding participant involvement, program requirements, and benefits. Work may involve directing social workers, counselors, or probation officers.
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Degrees
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Abilities
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Speech Clarity| | The ability to speak clearly so others can understand you. |
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Oral Expression| | The ability to communicate information and ideas in speaking so others will understand. |
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Speech Recognition| | The ability to identify and understand the speech of another person. |
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Oral Comprehension| | The ability to listen to and understand information and ideas presented through spoken words and sentences. |
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Near Vision| | The ability to see details at close range (within a few feet of the observer). |
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Written Expression| | The ability to communicate information and ideas in writing so others will understand. |
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Deductive Reasoning| | The ability to apply general rules to specific problems to produce answers that make sense. |
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Written Comprehension| | The ability to read and understand information and ideas presented in writing. |
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Problem Sensitivity| | The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. |
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Category Flexibility| | The ability to generate or use different sets of rules for combining or grouping things in different ways. |
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Fluency of Ideas| | The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity). |
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Originality| | The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem. |
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Inductive Reasoning| | The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). |
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Mathematical Reasoning| | The ability to choose the right mathematical methods or formulas to solve a problem. |
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Memorization| | The ability to remember information such as words, numbers, pictures, and procedures. |
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Visualization| | The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged. |
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Information Ordering| | The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). |
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Far Vision| | The ability to see details at a distance. |
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Speed of Closure| | The ability to quickly make sense of, combine, and organize information into meaningful patterns. |
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Time Sharing| | The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources). |
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Number Facility| | The ability to add, subtract, multiply, or divide quickly and correctly. |
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Flexibility of Closure| | The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material. |
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Selective Attention| | The ability to concentrate on a task over a period of time without being distracted. |
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Perceptual Speed| | The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object. |
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Finger Dexterity| | The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects. |
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Auditory Attention| | The ability to focus on a single source of sound in the presence of other distracting sounds. |
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Hearing Sensitivity| | The ability to detect or tell the differences between sounds that vary in pitch and loudness. |
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Depth Perception| | The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object. |
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Visual Color Discrimination| | The ability to match or detect differences between colors, including shades of color and brightness. |
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Trunk Strength| | The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing. |
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Night Vision| | The ability to see under low light conditions. |
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Static Strength| | The ability to exert maximum muscle force to lift, push, pull, or carry objects. |
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Wrist-Finger Speed| | The ability to make fast, simple, repeated movements of the fingers, hands, and wrists. |
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Extent Flexibility| | The ability to bend, stretch, twist, or reach with your body, arms, and/or legs. |
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Response Orientation| | The ability to choose quickly between two or more movements in response to two or more different signals (lights, sounds, pictures). It includes the speed with which the correct response is started with the hand, foot, or other body part. |
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Stamina| | The ability to exert yourself physically over long periods of time without getting winded or out of breath. |
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Sound Localization| | The ability to tell the direction from which a sound originated. |
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Spatial Orientation| | The ability to know your location in relation to the environment or to know where other objects are in relation to you. |
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Interests
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Social| | Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others. |
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Enterprising| | Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business. |
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Second Interest High-Point| | Secondary-Cutoff/Rank Descriptiveness |
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Artistic| | Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules. |
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First Interest High-Point| | Primary-Rank Descriptiveness |
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Conventional| | Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow. |
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Investigative| | Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally. |
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Realistic| | Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others. |
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Knowledge
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Customer and Personal Service| | Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. |
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Education and Training| | Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. |
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Psychology| | Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders. |
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Clerical| | Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. |
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English Language| | Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. |
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Sociology and Anthropology| | Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins. |
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Administration and Management| | Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. |
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Therapy and Counseling| | Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance. |
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Personnel and Human Resources| | Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems. |
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Computers and Electronics| | Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. |
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Mathematics| | Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. |
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Philosophy and Theology| | Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture. |
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Communications and Media| | Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media. |
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Law and Government| | Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process. |
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Public Safety and Security| | Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions. |
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Economics and Accounting| | Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data. |
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Sales and Marketing| | Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. |
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Medicine and Dentistry| | Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures. |
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Foreign Language| | Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation. |
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Transportation| | Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits. |
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Geography| | Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life. |
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Biology| | Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment. |
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History and Archeology| | Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures. |
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Telecommunications| | Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems. |
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Chemistry| | Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods. |
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Fine Arts| | Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture. |
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Design| | Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models. |
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Engineering and Technology| | Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services. |
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Mechanical| | Knowledge of machines and tools, including their designs, uses, repair, and maintenance. |
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Production and Processing| | Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods. |
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Building and Construction| | Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads. |
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Physics| | Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub- atomic structures and processes. |
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Wages
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| District of Columbia | $53,620.00 |
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| North Carolina | $48,050.00 |
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| South Carolina | $37,860.00 |
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Related Careers
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Education Administrators, Elementary & Secondary School| | Plan, direct, or coordinate the academic, clerical, or auxiliary activities of public or private elementary or secondary level schools. |
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First-Line Supervisors/Managers of Housekeeping & Janitorial Workers| | Supervise work activities of cleaning personnel in hotels, hospitals, offices, and other establishments. |
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First-Line Supervisors/Managers of Office & Administrative Support Workers| | Supervise and coordinate the activities of clerical and administrative support workers. |
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Food Service Managers| | Plan, direct, or coordinate activities of an organization or department that serves food and beverages. |
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Recreation Workers| | Conduct recreation activities with groups in public, private, or volunteer agencies or recreation facilities. Organize and promote activities, such as arts and crafts, sports, games, music, dramatics, social recreation, camping, and hobbies, taking into account the needs and interests of individual members. |
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Skills
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Social Perceptiveness| | Being aware of others' reactions and understanding why they react as they do. |
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Active Listening| | Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. |
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Monitoring| | Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. |
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Writing| | Communicating effectively in writing as appropriate for the needs of the audience. |
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Speaking| | Talking to others to convey information effectively. |
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Instructing| | Teaching others how to do something. |
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Service Orientation| | Actively looking for ways to help people. |
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Reading Comprehension| | Understanding written sentences and paragraphs in work related documents. |
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Active Learning| | Understanding the implications of new information for both current and future problem-solving and decision-making. |
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Learning Strategies| | Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things. |
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Persuasion| | Persuading others to change their minds or behavior. |
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Time Management| | Managing one's own time and the time of others. |
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Management of Personnel Resources| | Motivating, developing, and directing people as they work, identifying the best people for the job. |
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Critical Thinking| | Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. |
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Negotiation| | Bringing others together and trying to reconcile differences. |
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Complex Problem Solving| | Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. |
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Systems Evaluation| | Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system. |
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Judgment and Decision Making| | Considering the relative costs and benefits of potential actions to choose the most appropriate one. |
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Coordination| | Adjusting actions in relation to others' actions. |
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Management of Financial Resources| | Determining how money will be spent to get the work done, and accounting for these expenditures. |
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Mathematics| | Using mathematics to solve problems. |
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Quality Control Analysis| | Conducting tests and inspections of products, services, or processes to evaluate quality or performance. |
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Systems Analysis| | Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes. |
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Operations Analysis| | Analyzing needs and product requirements to create a design. |
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Management of Material Resources| | Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work. |
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Equipment Selection| | Determining the kind of tools and equipment needed to do a job. |
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Science| | Using scientific rules and methods to solve problems. |
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Troubleshooting| | Determining causes of operating errors and deciding what to do about it. |
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Operation and Control| | Controlling operations of equipment or systems. |
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Equipment Maintenance| | Performing routine maintenance on equipment and determining when and what kind of maintenance is needed. |
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Technology Design| | Generating or adapting equipment and technology to serve user needs. |
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Programming| | Writing computer programs for various purposes. |
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Installation| | Installing equipment, machines, wiring, or programs to meet specifications. |
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Repairing| | Repairing machines or systems using the needed tools. |
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Operation Monitoring| | Watching gauges, dials, or other indicators to make sure a machine is working properly. |
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Tasks
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| Establish and maintain relationships with other agencies and organizations in community to meet community needs and to ensure that services are not duplicated. |
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| Prepare and maintain records and reports, such as budgets, personnel records, or training manuals. |
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| Direct activities of professional and technical staff members and volunteers. |
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| Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively. |
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| Plan and administer budgets for programs, equipment and support services. |
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| Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management. |
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| Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits. |
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| Analyze proposed legislation, regulations, or rule changes to determine how agency services could be impacted. |
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| Research and analyze member or community needs to determine program directions and goals. |
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| Act as consultants to agency staff and other community programs regarding the interpretation of program-related federal, state, and county regulations and policies. |
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| Speak to community groups to explain and interpret agency purposes, programs, and policies. |
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| Recruit, interview, and hire or sign up volunteers and staff. |
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| Represent organizations in relations with governmental and media institutions. |
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| Implement and evaluate staff training programs. |
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| Direct fundraising activities and the preparation of public relations materials. |
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Career Activities
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| Establishing and Maintaining Interpersonal Relationships |
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| establish and maintain relationships with community organizations |
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| maintain cooperative working relationships within community service |
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| Communicating with Persons Outside Organization |
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| make presentations |
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| Making Decisions and Solving Problems |
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| determine social service program status |
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| Coordinating the Work and Activities of Others |
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| direct and coordinate activities of workers or staff |
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| oversee execution of organizational or program policies |
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| Performing for or Working Directly with the Public |
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| provide customer service |
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| Updating and Using Relevant Knowledge |
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| use oral or written communication techniques |
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| use public speaking techniques |
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| Communicating with Supervisors, Peers, or Subordinates |
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| conduct or attend staff meetings |
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| Developing Objectives and Strategies |
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| develop policies, procedures, methods, or standards |
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| Provide Consultation and Advice to Others |
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| advise volunteers or leaders to ensure program quality or effectiveness |
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| consult with customers concerning needs |
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| Guiding, Directing, and Motivating Subordinates |
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| assign work to staff or employees |
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| evaluate performance of employees or contract personnel |
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| orient new employees |
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| Analyzing Data or Information |
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| analyze financial data |
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| Training and Teaching Others |
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| conduct training for personnel |
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| write employee orientation or training materials |
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| Performing Administrative Activities |
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| develop records management system |
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| maintain administrative services procedures manual |
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| maintain records, reports, or files |
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| prepare financial reports |
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| prepare or maintain employee records |
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| Selling or Influencing Others |
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| conduct fund raising activities |
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| Staffing Organizational Units |
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| evaluate information from employment interviews |
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| hire, discharge, transfer, or promote workers |
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| interview job applicants |
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| Evaluating Information to Determine Compliance with Standards |
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| use agency mission as a guideline in social services delivery |
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| Monitoring and Controlling Resources |
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| develop budgets |
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Career Context
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| Face-to-Face Discussions |
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| Telephone |
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| Work With Work Group or Team |
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| Contact With Others |
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| Indoors, Environmentally Controlled |
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| Frequency of Decision Making |
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| Electronic Mail |
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| Structured versus Unstructured Work |
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| Deal With External Customers |
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| Coordinate or Lead Others |
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| Freedom to Make Decisions |
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| Importance of Being Exact or Accurate |
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| Letters and Memos |
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| In an Enclosed Vehicle or Equipment |
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| Impact of Decisions on Co-workers or Company Results |
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| Responsibility for Outcomes and Results |
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| Time Pressure |
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| Sounds, Noise Levels Are Distracting or Uncomfortable |
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| Spend Time Sitting |
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| Responsible for Others' Health and Safety |
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| Importance of Repeating Same Tasks |
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| Pace Determined by Speed of Equipment |
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| Deal With Unpleasant or Angry People |
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| Frequency of Conflict Situations |
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| Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets |
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| Level of Competition |
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| Outdoors, Exposed to Weather |
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| Spend Time Bending or Twisting the Body |
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| Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls |
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| Consequence of Error |
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Career Styles
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Dependability| | Job requires being reliable, responsible, and dependable, and fulfilling obligations. |
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Integrity| | Job requires being honest and ethical. |
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Adaptability/Flexibility| | Job requires being open to change (positive or negative) and to considerable variety in the workplace. |
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Concern for Others| | Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job. |
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Cooperation| | Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. |
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Initiative| | Job requires a willingness to take on responsibilities and challenges. |
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Self Control| | Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. |
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Stress Tolerance| | Job requires accepting criticism and dealing calmly and effectively with high stress situations. |
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Attention to Detail| | Job requires being careful about detail and thorough in completing work tasks. |
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Persistence| | Job requires persistence in the face of obstacles. |
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Leadership| | Job requires a willingness to lead, take charge, and offer opinions and direction. |
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Independence| | Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done. |
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Achievement/Effort| | Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks. |
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Innovation| | Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems. |
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Social Orientation| | Job requires preferring to work with others rather than alone, and being personally connected with others on the job. |
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Analytical Thinking| | Job requires analyzing information and using logic to address work-related issues and problems. |
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Career Needs
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Security| | Workers on this job have steady employment. |
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Social Service| | Workers on this job have work where they do things for other people. |
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Activity| | Workers on this job are busy all the time. |
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Autonomy| | Workers on this job plan their work with little supervision. |
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Achievement| | Workers on this job get a feeling of accomplishment. |
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Authority| | Workers on this job give directions and instructions to others. |
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Company Policies and Practices| | Workers on this job are treated fairly by the company. |
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Ability Utilization| | Workers on this job make use of their individual abilities. |
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Creativity| | Workers on this job try out their own ideas. |
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Responsibility| | Workers on this job make decisions on their own. |
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Social Status| | Workers on this job are looked up to by others in their company and their community. |
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Working Conditions| | Workers on this job have good working conditions. |
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Co-workers| | Workers on this job have co-workers who are easy to get along with. |
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Variety| | Workers on this job have something different to do every day. |
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Recognition| | Workers on this job receive recognition for the work they do. |
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Moral Values| | Workers on this job are never pressured to do things that go against their sense of right and wrong. |
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Supervision, Human Relations| | Workers on this job have supervisors who back up their workers with management. |
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Advancement| | Workers on this job have opportunities for advancement. |
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Compensation| | Workers on this job are paid well in comparison with other workers. |
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Supervision, Technical| | Workers on this job have supervisors who train their workers well. |
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Independence| | Workers on this job do their work alone. |
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Career Values
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Achievement| | Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement. |
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Independence| | Occupations that satisfy this work value allow employs to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy. |
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Relationships| | Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service. |
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Recognition| | Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status. |
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Working Conditions| | Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions. |
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Support| | Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical. |
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