Social and Community Service Managers

Job Description: Plan, direct, or coordinate the activities of a social service program or community outreach organization. Oversee the program or organization's budget and policies regarding participant involvement, program requirements, and benefits. Work may involve directing social workers, counselors, or probation officers.

Social and Community Service Managers spend a lot of their time Resolving Conflicts and Negotiating with Others. They are naturally good at Oral Comprehension, Speech Clarity, Oral Expression, and Written Expression. Social and Community Service Managers are typically characterized as being Enterprising and Social. They are usually very knowledgable about Customer and Personal Service, Therapy and Counseling, and Psychology and are skilled at Social Perceptiveness and Management of Personnel Resources.

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Work Activities

Resolving Conflicts and Negotiating with Others
  
Guiding, Directing, and Motivating Subordinates
  
Establishing and Maintaining Interpersonal Relationships
  
Provide Consultation and Advice to Others
  
Communicating with Supervisors, Peers, or Subordinates
  
Making Decisions and Solving Problems
  
Communicating with Persons Outside Organization
  
Coordinating the Work and Activities of Others
  
Assisting and Caring for Others
  
Scheduling Work and Activities
  
Staffing Organizational Units
  
Organizing, Planning, and Prioritizing Work
  
Performing for or Working Directly with the Public
  
Coaching and Developing Others
  
Thinking Creatively
  
Monitor Processes, Materials, or Surroundings
  
Evaluating Information to Determine Compliance with Standards
  
Updating and Using Relevant Knowledge
  
Judging the Qualities of Things, Services, or People
  
Developing and Building Teams
  
Processing Information
  
Identifying Objects, Actions, and Events
  
Developing Objectives and Strategies
  
Getting Information
  
Performing Administrative Activities
  
Documenting/Recording Information
  
Training and Teaching Others
  
Monitoring and Controlling Resources
  
Interpreting the Meaning of Information for Others
  
Analyzing Data or Information
  
Interacting With Computers
  
Estimating the Quantifiable Characteristics of Products, Events, or Information
  
Selling or Influencing Others
  
Handling and Moving Objects
  
Performing General Physical Activities
  
Inspecting Equipment, Structures, or Material
  
Operating Vehicles, Mechanized Devices, or Equipment
  
Controlling Machines and Processes
  
Repairing and Maintaining Electronic Equipment
  
Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment
  

Abilities

Oral Comprehension
  
Speech Clarity
  
Oral Expression
  
Written Expression
  
Written Comprehension
  
Problem Sensitivity
  
Speech Recognition
  
Near Vision
  
Deductive Reasoning
  
Originality
  
Fluency of Ideas
  
Category Flexibility
  
Inductive Reasoning
  
Mathematical Reasoning
  
Information Ordering
  
Number Facility
  
Far Vision
  
Flexibility of Closure
  
Time Sharing
  
Selective Attention
  
Memorization
  
Visualization
  
Speed of Closure
  
Perceptual Speed
  
Auditory Attention
  
Finger Dexterity
  
Hearing Sensitivity
  
Visual Color Discrimination
  
Depth Perception
  
Multilimb Coordination
  
Control Precision
  
Trunk Strength
  
Arm-Hand Steadiness
  
Stamina
  
Extent Flexibility
  
Gross Body Coordination
  
Gross Body Equilibrium
  
Dynamic Strength
  
Static Strength
  

Interests

Enterprising
  
Social
  
Conventional
  
Artistic
  
Investigative
  
Realistic
  

Knowledge

Customer and Personal Service
  
Therapy and Counseling
  
Psychology
  
Education and Training
  
English Language
  
Administration and Management
  
Personnel and Human Resources
  
Clerical
  
Computers and Electronics
  
Sociology and Anthropology
  
Law and Government
  
Mathematics
  
Philosophy and Theology
  
Public Safety and Security
  
Sales and Marketing
  
Communications and Media
  
Medicine and Dentistry
  
Transportation
  
Economics and Accounting
  
Geography
  
Production and Processing
  
History and Archeology
  
Food Production
  
Design
  
Foreign Language
  
Mechanical
  
Telecommunications
  
Fine Arts
  
Engineering and Technology
  
Biology
  
Chemistry
  
Building and Construction
  

Wages

Rhode Island
$81,370  
 
District of Columbia
$74,700  
 
New Jersey
$71,630  
 
New York
$71,210  
 
Florida
$68,500  
 
Washington
$67,730  
 
Virginia
$64,880  
 
California
$63,720  
 
Maryland
$61,310  
 
Ohio
$61,140  
 
Colorado
$61,090  
 
Minnesota
$60,130  
 
North Carolina
$58,890  
 
Delaware
$58,520  
 
Massachusetts
$58,250  
 
South Dakota
$58,130  
 
Virgin Islands
$56,970  
 
Georgia
$56,690  
 
Pennsylvania
$56,500  
 
Alaska
$56,450  
 
Louisiana
$56,290  
 
Connecticut
$56,230  
 
Wisconsin
$56,000  
 
Hawaii
$55,910  
 
Michigan
$55,880  
 
Utah
$55,640  
 
Maine
$53,270  
 
Oregon
$53,230  
 
New Hampshire
$53,210  
 
Idaho
$53,130  
 
Alabama
$52,980  
 
Texas
$52,220  
 
Nevada
$51,350  
 
Arizona
$50,990  
 
North Dakota
$50,940  
 
Illinois
$50,790  
 
South Carolina
$50,610  
 
New Mexico
$50,440  
 
Kentucky
$49,330  
 
Indiana
$48,360  
 
Wyoming
$48,110  
 
Vermont
$48,100  
 
Nebraska
$47,610  
 
Iowa
$47,240  
 
Tennessee
$46,950  
 
Arkansas
$45,430  
 
Kansas
$44,730  
 
Missouri
$44,700  
 
Oklahoma
$42,890  
 
Montana
$40,960  
 
West Virginia
$40,750  
 
Mississippi
$37,680  
 
Puerto Rico
$28,730  
 

Skills

Social Perceptiveness
  
Management of Personnel Resources
  
Monitoring
  
Active Listening
  
Reading Comprehension
  
Coordination
  
Speaking
  
Time Management
  
Writing
  
Critical Thinking
  
Judgment and Decision Making
  
Systems Evaluation
  
Management of Financial Resources
  
Service Orientation
  
Learning Strategies
  
Active Learning
  
Complex Problem Solving
  
Instructing
  
Systems Analysis
  
Persuasion
  
Negotiation
  
Operations Analysis
  
Mathematics
  
Management of Material Resources
  
Science
  
Operation Monitoring
  
Quality Control Analysis
  
Operation and Control
  
Programming
  
Technology Design
  

Work Values

Relationships
  
Independence
  
Working Conditions
  
Achievement
  
Recognition
  
Support
  

Work Styles

Integrity
  
Dependability
  
Concern for Others
  
Cooperation
  
Leadership
  
Stress Tolerance
  
Independence
  
Self Control
  
Initiative
  
Adaptability/Flexibility
  
Attention to Detail
  
Social Orientation
  
Persistence
  
Achievement/Effort
  
Analytical Thinking
  
Innovation
  

Work Context

Telephone
  
Face-to-Face Discussions
  
Contact With Others
  
Work With Work Group or Team
  
Deal With External Customers
  
Impact of Decisions on Co-workers or Company Results
  
Electronic Mail
  
Frequency of Decision Making
  
Indoors, Environmentally Controlled
  
Freedom to Make Decisions
  
Letters and Memos
  
Coordinate or Lead Others
  
Structured versus Unstructured Work
  
Time Pressure
  
Spend Time Sitting
  
Responsibility for Outcomes and Results
  
Consequence of Error
  
Importance of Being Exact or Accurate
  
Deal With Unpleasant or Angry People
  
Responsible for Others' Health and Safety
  
Physical Proximity
  
Frequency of Conflict Situations
  
In an Enclosed Vehicle or Equipment
  
Public Speaking
  
Sounds, Noise Levels Are Distracting or Uncomfortable
  
Spend Time Making Repetitive Motions
  
Level of Competition
  
Duration of Typical Work Week
  
Exposed to Disease or Infections
  
Deal With Physically Aggressive People
  
Spend Time Standing
  
Indoors, Not Environmentally Controlled
  
Spend Time Walking and Running
  
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
  
Importance of Repeating Same Tasks
  
Outdoors, Exposed to Weather
  
Degree of Automation
  
Exposed to Contaminants
  
Very Hot or Cold Temperatures
  
Cramped Work Space, Awkward Positions
  
Outdoors, Under Cover
  
Work Schedules
  
Spend Time Bending or Twisting the Body
  
Exposed to Hazardous Conditions
  
Extremely Bright or Inadequate Lighting
  
Exposed to Hazardous Equipment
  
Spend Time Kneeling, Crouching, Stooping, or Crawling
  
Exposed to Minor Burns, Cuts, Bites, or Stings
  
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
  
In an Open Vehicle or Equipment
  
Spend Time Keeping or Regaining Balance
  
Pace Determined by Speed of Equipment
  
Exposed to Radiation
  
Spend Time Climbing Ladders, Scaffolds, or Poles
  
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
  
Exposed to Whole Body Vibration
  
Exposed to High Places
  

-40 hours-

Duration of Typical Work Week
  

-A lot of freedom-

Structured versus Unstructured Work
  
Freedom to Make Decisions
  

-About half the time-

Spend Time Making Repetitive Motions
  
Spend Time Sitting
  
Spend Time Standing
  
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
  
Spend Time Walking and Running
  
Spend Time Bending or Twisting the Body
  
Spend Time Kneeling, Crouching, Stooping, or Crawling
  
Spend Time Climbing Ladders, Scaffolds, or Poles
  
Spend Time Keeping or Regaining Balance
  

-Completely automated-

Degree of Automation
  

-Constant contact with others-

Contact With Others
  

-Contact with others about half the time-

Contact With Others
  

-Contact with others most of the time-

Contact With Others
  

-Continually or almost continually-

Spend Time Sitting
  
Spend Time Making Repetitive Motions
  
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
  
Spend Time Keeping or Regaining Balance
  
Spend Time Walking and Running
  
Spend Time Standing
  
Spend Time Kneeling, Crouching, Stooping, or Crawling
  
Spend Time Climbing Ladders, Scaffolds, or Poles
  
Spend Time Bending or Twisting the Body
  

-Every day-

Telephone
  
Face-to-Face Discussions
  
Indoors, Environmentally Controlled
  
Electronic Mail
  
Frequency of Decision Making
  
Letters and Memos
  
In an Enclosed Vehicle or Equipment
  
Time Pressure
  
Frequency of Conflict Situations
  
Cramped Work Space, Awkward Positions
  
Deal With Unpleasant or Angry People
  
Exposed to Disease or Infections
  
Sounds, Noise Levels Are Distracting or Uncomfortable
  
Exposed to Contaminants
  
Deal With Physically Aggressive People
  
In an Open Vehicle or Equipment
  
Extremely Bright or Inadequate Lighting
  
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
  
Outdoors, Exposed to Weather
  
Exposed to Whole Body Vibration
  
Exposed to Hazardous Equipment
  
Exposed to High Places
  
Outdoors, Under Cover
  
Very Hot or Cold Temperatures
  
Exposed to Radiation
  
Public Speaking
  
Exposed to Minor Burns, Cuts, Bites, or Stings
  
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
  
Indoors, Not Environmentally Controlled
  
Exposed to Hazardous Conditions
  

-Extremely competitive-

Level of Competition
  

-Extremely important-

Work With Work Group or Team
  
Deal With External Customers
  
Coordinate or Lead Others
  
Importance of Being Exact or Accurate
  
Importance of Repeating Same Tasks
  
Pace Determined by Speed of Equipment
  

-Extremely serious-

Consequence of Error
  

-Fairly important-

Importance of Repeating Same Tasks
  
Pace Determined by Speed of Equipment
  
Importance of Being Exact or Accurate
  
Deal With External Customers
  
Coordinate or Lead Others
  
Work With Work Group or Team
  

-Fairly serious-

Consequence of Error
  

-High responsibility-

Responsible for Others' Health and Safety
  
Responsibility for Outcomes and Results
  

-Highly automated-

Degree of Automation
  

-Highly competitive-

Level of Competition
  

-I don't work near other people (beyond 100 ft.)-

Physical Proximity
  

-I work with others but not closely (e.g., private office)-

Physical Proximity
  

-Important-

Importance of Being Exact or Accurate
  
Importance of Repeating Same Tasks
  
Coordinate or Lead Others
  
Deal With External Customers
  
Pace Determined by Speed of Equipment
  
Work With Work Group or Team
  

-Important results-

Impact of Decisions on Co-workers or Company Results
  

-Irregular (changes with weather conditions, production demands, or contract duration)-

Work Schedules
  

-Less than 40 hours-

Duration of Typical Work Week
  

-Less than half the time-

Spend Time Standing
  
Spend Time Walking and Running
  
Spend Time Bending or Twisting the Body
  
Spend Time Making Repetitive Motions
  
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
  
Spend Time Kneeling, Crouching, Stooping, or Crawling
  
Spend Time Sitting
  
Spend Time Keeping or Regaining Balance
  
Spend Time Climbing Ladders, Scaffolds, or Poles
  

-Limited freedom-

Structured versus Unstructured Work
  
Freedom to Make Decisions
  

-Limited responsibility-

Responsibility for Outcomes and Results
  
Responsible for Others' Health and Safety
  

-Minor results-

Impact of Decisions on Co-workers or Company Results
  

-Moderate responsibility-

Responsible for Others' Health and Safety
  
Responsibility for Outcomes and Results
  

-Moderate results-

Impact of Decisions on Co-workers or Company Results
  

-Moderately automated-

Degree of Automation
  

-Moderately close (at arm's length)-

Physical Proximity
  

-Moderately competitive-

Level of Competition
  

-More than 40 hours-

Duration of Typical Work Week
  

-More than half the time-

Spend Time Sitting
  
Spend Time Making Repetitive Motions
  
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
  
Spend Time Walking and Running
  
Spend Time Standing
  
Spend Time Bending or Twisting the Body
  
Spend Time Kneeling, Crouching, Stooping, or Crawling
  
Spend Time Climbing Ladders, Scaffolds, or Poles
  
Spend Time Keeping or Regaining Balance
  

-Never-

Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
  
Exposed to Whole Body Vibration
  
Exposed to High Places
  
Exposed to Radiation
  
Spend Time Climbing Ladders, Scaffolds, or Poles
  
Spend Time Keeping or Regaining Balance
  
In an Open Vehicle or Equipment
  
Exposed to Minor Burns, Cuts, Bites, or Stings
  
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
  
Spend Time Kneeling, Crouching, Stooping, or Crawling
  
Exposed to Hazardous Conditions
  
Exposed to Hazardous Equipment
  
Extremely Bright or Inadequate Lighting
  
Cramped Work Space, Awkward Positions
  
Outdoors, Under Cover
  
Spend Time Bending or Twisting the Body
  
Outdoors, Exposed to Weather
  
Very Hot or Cold Temperatures
  
Exposed to Contaminants
  
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
  
Indoors, Not Environmentally Controlled
  
Exposed to Disease or Infections
  
Spend Time Walking and Running
  
Deal With Physically Aggressive People
  
Spend Time Making Repetitive Motions
  
In an Enclosed Vehicle or Equipment
  
Indoors, Environmentally Controlled
  
Spend Time Standing
  
Electronic Mail
  
Sounds, Noise Levels Are Distracting or Uncomfortable
  
Public Speaking
  
Telephone
  
Spend Time Sitting
  
Frequency of Conflict Situations
  
Time Pressure
  
Face-to-Face Discussions
  
Frequency of Decision Making
  
Deal With Unpleasant or Angry People
  
Letters and Memos
  

-No contact with others-

Contact With Others
  

-No freedom-

Structured versus Unstructured Work
  
Freedom to Make Decisions
  

-No responsibility-

Responsible for Others' Health and Safety
  
Responsibility for Outcomes and Results
  

-No results-

Impact of Decisions on Co-workers or Company Results
  

-Not at all automated-

Degree of Automation
  

-Not at all competitive-

Level of Competition
  

-Not important at all-

Pace Determined by Speed of Equipment
  
Importance of Repeating Same Tasks
  
Coordinate or Lead Others
  
Work With Work Group or Team
  
Deal With External Customers
  
Importance of Being Exact or Accurate
  

-Not serious at all-

Consequence of Error
  

-Occasional contact with others-

Contact With Others
  

-Once a month or more but not every week-

Deal With Unpleasant or Angry People
  
Public Speaking
  
Indoors, Not Environmentally Controlled
  
Very Hot or Cold Temperatures
  
Frequency of Conflict Situations
  
In an Enclosed Vehicle or Equipment
  
Outdoors, Exposed to Weather
  
Deal With Physically Aggressive People
  
Sounds, Noise Levels Are Distracting or Uncomfortable
  
Time Pressure
  
Frequency of Decision Making
  
Outdoors, Under Cover
  
Exposed to Hazardous Conditions
  
Exposed to Disease or Infections
  
Exposed to Contaminants
  
Extremely Bright or Inadequate Lighting
  
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
  
Face-to-Face Discussions
  
Letters and Memos
  
Electronic Mail
  
Exposed to Minor Burns, Cuts, Bites, or Stings
  
Exposed to High Places
  
Exposed to Radiation
  
Cramped Work Space, Awkward Positions
  
In an Open Vehicle or Equipment
  
Telephone
  
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
  
Exposed to Whole Body Vibration
  
Exposed to Hazardous Equipment
  
Indoors, Environmentally Controlled
  

-Once a week or more but not every day-

Letters and Memos
  
Time Pressure
  
Deal With Unpleasant or Angry People
  
Frequency of Conflict Situations
  
Sounds, Noise Levels Are Distracting or Uncomfortable
  
Exposed to Disease or Infections
  
Frequency of Decision Making
  
Public Speaking
  
In an Enclosed Vehicle or Equipment
  
Deal With Physically Aggressive People
  
Electronic Mail
  
Indoors, Not Environmentally Controlled
  
Exposed to Contaminants
  
Outdoors, Exposed to Weather
  
Cramped Work Space, Awkward Positions
  
Exposed to Minor Burns, Cuts, Bites, or Stings
  
Indoors, Environmentally Controlled
  
Exposed to Hazardous Conditions
  
Exposed to Hazardous Equipment
  
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
  
Extremely Bright or Inadequate Lighting
  
In an Open Vehicle or Equipment
  
Telephone
  
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
  
Exposed to Whole Body Vibration
  
Face-to-Face Discussions
  
Exposed to High Places
  
Outdoors, Under Cover
  
Very Hot or Cold Temperatures
  
Exposed to Radiation
  

-Once a year or more but not every month-

Public Speaking
  
Deal With Physically Aggressive People
  
Sounds, Noise Levels Are Distracting or Uncomfortable
  
Frequency of Conflict Situations
  
Exposed to Contaminants
  
Extremely Bright or Inadequate Lighting
  
Exposed to Hazardous Equipment
  
Exposed to Disease or Infections
  
Outdoors, Under Cover
  
Indoors, Not Environmentally Controlled
  
Very Hot or Cold Temperatures
  
In an Enclosed Vehicle or Equipment
  
Cramped Work Space, Awkward Positions
  
Deal With Unpleasant or Angry People
  
Exposed to Hazardous Conditions
  
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
  
In an Open Vehicle or Equipment
  
Exposed to Minor Burns, Cuts, Bites, or Stings
  
Outdoors, Exposed to Weather
  
Time Pressure
  
Exposed to Whole Body Vibration
  
Face-to-Face Discussions
  
Frequency of Decision Making
  
Indoors, Environmentally Controlled
  
Exposed to High Places
  
Electronic Mail
  
Exposed to Radiation
  
Letters and Memos
  
Telephone
  
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
  

-Regular (established routine, set schedule)-

Work Schedules
  

-Seasonal (only during certain times of the year)-

Work Schedules
  

-Serious-

Consequence of Error
  

-Slightly automated-

Degree of Automation
  

-Slightly close (e.g., shared office)-

Physical Proximity
  

-Slightly competitive-

Level of Competition
  

-Some freedom-

Freedom to Make Decisions
  
Structured versus Unstructured Work
  

-Very close (near touching)-

Physical Proximity
  

-Very high responsibility-

Responsibility for Outcomes and Results
  
Responsible for Others' Health and Safety
  

-Very important-

Importance of Being Exact or Accurate
  
Deal With External Customers
  
Coordinate or Lead Others
  
Work With Work Group or Team
  
Importance of Repeating Same Tasks
  
Pace Determined by Speed of Equipment
  

-Very important results-

Impact of Decisions on Co-workers or Company Results
  

-Very little freedom-

Structured versus Unstructured Work
  
Freedom to Make Decisions
  

-Very serious-

Consequence of Error
  

Task Ratings

- Importance Core-

Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.
  
Provide direct service and support to individuals or clients, such as handling a referral for child advocacy issues, conducting a needs evaluation, or resolving complaints.
  
Recruit, interview, and hire or sign up volunteers and staff.
  
Establish and maintain relationships with other agencies and organizations in community to meet community needs and to ensure that services are not duplicated.
  
Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management.
  
Direct activities of professional and technical staff members and volunteers.
  
Plan and administer budgets for programs, equipment and support services.
  
Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.
  
Prepare and maintain records and reports, such as budgets, personnel records, or training manuals.
  
Research and analyze member or community needs to determine program directions and goals.
  
Implement and evaluate staff, volunteer, or community training programs.
  
Represent organizations in relations with governmental and media institutions.
  
Act as consultants to agency staff and other community programs regarding the interpretation of program-related federal, state, and county regulations and policies.
  
Speak to community groups to explain and interpret agency purposes, programs, and policies.
  

- Importance Supplemental-

Direct fundraising activities and the preparation of public relations materials.
  
Analyze proposed legislation, regulations, or rule changes to determine how agency services could be impacted.
  

- Relevance of Task Core-

Provide direct service and support to individuals or clients, such as handling a referral for child advocacy issues, conducting a needs evaluation, or resolving complaints.
  
Direct activities of professional and technical staff members and volunteers.
  
Establish and maintain relationships with other agencies and organizations in community to meet community needs and to ensure that services are not duplicated.
  
Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.
  
Prepare and maintain records and reports, such as budgets, personnel records, or training manuals.
  
Recruit, interview, and hire or sign up volunteers and staff.
  
Research and analyze member or community needs to determine program directions and goals.
  
Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.
  
Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management.
  
Speak to community groups to explain and interpret agency purposes, programs, and policies.
  
Implement and evaluate staff, volunteer, or community training programs.
  
Plan and administer budgets for programs, equipment and support services.
  
Act as consultants to agency staff and other community programs regarding the interpretation of program-related federal, state, and county regulations and policies.
  
Represent organizations in relations with governmental and media institutions.
  

- Relevance of Task Supplemental-

Analyze proposed legislation, regulations, or rule changes to determine how agency services could be impacted.
  
Direct fundraising activities and the preparation of public relations materials.
  

-Daily Frequency of Task (Categories 1-7) Core-

Direct activities of professional and technical staff members and volunteers.
  
Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.
  
Provide direct service and support to individuals or clients, such as handling a referral for child advocacy issues, conducting a needs evaluation, or resolving complaints.
  
Establish and maintain relationships with other agencies and organizations in community to meet community needs and to ensure that services are not duplicated.
  
Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.
  
Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management.
  
Prepare and maintain records and reports, such as budgets, personnel records, or training manuals.
  
Plan and administer budgets for programs, equipment and support services.
  
Implement and evaluate staff, volunteer, or community training programs.
  
Act as consultants to agency staff and other community programs regarding the interpretation of program-related federal, state, and county regulations and policies.
  
Recruit, interview, and hire or sign up volunteers and staff.
  
Speak to community groups to explain and interpret agency purposes, programs, and policies.
  
Represent organizations in relations with governmental and media institutions.
  
Research and analyze member or community needs to determine program directions and goals.
  

-Daily Frequency of Task (Categories 1-7) Supplemental-

Direct fundraising activities and the preparation of public relations materials.
  
Analyze proposed legislation, regulations, or rule changes to determine how agency services could be impacted.
  

-Hourly or more Frequency of Task (Categories 1-7) Core-

Provide direct service and support to individuals or clients, such as handling a referral for child advocacy issues, conducting a needs evaluation, or resolving complaints.
  
Direct activities of professional and technical staff members and volunteers.
  
Prepare and maintain records and reports, such as budgets, personnel records, or training manuals.
  
Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.
  
Establish and maintain relationships with other agencies and organizations in community to meet community needs and to ensure that services are not duplicated.
  
Act as consultants to agency staff and other community programs regarding the interpretation of program-related federal, state, and county regulations and policies.
  
Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management.
  
Implement and evaluate staff, volunteer, or community training programs.
  
Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.
  
Plan and administer budgets for programs, equipment and support services.
  
Recruit, interview, and hire or sign up volunteers and staff.
  
Represent organizations in relations with governmental and media institutions.
  
Research and analyze member or community needs to determine program directions and goals.
  
Speak to community groups to explain and interpret agency purposes, programs, and policies.
  

-Hourly or more Frequency of Task (Categories 1-7) Supplemental-

Analyze proposed legislation, regulations, or rule changes to determine how agency services could be impacted.
  
Direct fundraising activities and the preparation of public relations materials.
  

-More than monthly Frequency of Task (Categories 1-7) Core-

Research and analyze member or community needs to determine program directions and goals.
  
Represent organizations in relations with governmental and media institutions.
  
Act as consultants to agency staff and other community programs regarding the interpretation of program-related federal, state, and county regulations and policies.
  
Plan and administer budgets for programs, equipment and support services.
  
Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management.
  
Recruit, interview, and hire or sign up volunteers and staff.
  
Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.
  
Prepare and maintain records and reports, such as budgets, personnel records, or training manuals.
  
Speak to community groups to explain and interpret agency purposes, programs, and policies.
  
Implement and evaluate staff, volunteer, or community training programs.
  
Establish and maintain relationships with other agencies and organizations in community to meet community needs and to ensure that services are not duplicated.
  
Direct activities of professional and technical staff members and volunteers.
  
Provide direct service and support to individuals or clients, such as handling a referral for child advocacy issues, conducting a needs evaluation, or resolving complaints.
  
Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.
  

-More than monthly Frequency of Task (Categories 1-7) Supplemental-

Analyze proposed legislation, regulations, or rule changes to determine how agency services could be impacted.
  
Direct fundraising activities and the preparation of public relations materials.
  

-More than weekly Frequency of Task (Categories 1-7) Core-

Establish and maintain relationships with other agencies and organizations in community to meet community needs and to ensure that services are not duplicated.
  
Provide direct service and support to individuals or clients, such as handling a referral for child advocacy issues, conducting a needs evaluation, or resolving complaints.
  
Act as consultants to agency staff and other community programs regarding the interpretation of program-related federal, state, and county regulations and policies.
  
Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.
  
Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.
  
Plan and administer budgets for programs, equipment and support services.
  
Implement and evaluate staff, volunteer, or community training programs.
  
Prepare and maintain records and reports, such as budgets, personnel records, or training manuals.
  
Speak to community groups to explain and interpret agency purposes, programs, and policies.
  
Represent organizations in relations with governmental and media institutions.
  
Direct activities of professional and technical staff members and volunteers.
  
Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management.
  
Research and analyze member or community needs to determine program directions and goals.
  
Recruit, interview, and hire or sign up volunteers and staff.
  

-More than weekly Frequency of Task (Categories 1-7) Supplemental-

Direct fundraising activities and the preparation of public relations materials.
  
Analyze proposed legislation, regulations, or rule changes to determine how agency services could be impacted.
  

-More than yearly Frequency of Task (Categories 1-7) Core-

Recruit, interview, and hire or sign up volunteers and staff.
  
Implement and evaluate staff, volunteer, or community training programs.
  
Speak to community groups to explain and interpret agency purposes, programs, and policies.
  
Research and analyze member or community needs to determine program directions and goals.
  
Represent organizations in relations with governmental and media institutions.
  
Plan and administer budgets for programs, equipment and support services.
  
Prepare and maintain records and reports, such as budgets, personnel records, or training manuals.
  
Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management.
  
Act as consultants to agency staff and other community programs regarding the interpretation of program-related federal, state, and county regulations and policies.
  
Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.
  
Direct activities of professional and technical staff members and volunteers.
  
Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.
  
Establish and maintain relationships with other agencies and organizations in community to meet community needs and to ensure that services are not duplicated.
  
Provide direct service and support to individuals or clients, such as handling a referral for child advocacy issues, conducting a needs evaluation, or resolving complaints.
  

-More than yearly Frequency of Task (Categories 1-7) Supplemental-

Analyze proposed legislation, regulations, or rule changes to determine how agency services could be impacted.
  
Direct fundraising activities and the preparation of public relations materials.
  

-Several times daily Frequency of Task (Categories 1-7) Core-

Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management.
  
Direct activities of professional and technical staff members and volunteers.
  
Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.
  
Act as consultants to agency staff and other community programs regarding the interpretation of program-related federal, state, and county regulations and policies.
  
Provide direct service and support to individuals or clients, such as handling a referral for child advocacy issues, conducting a needs evaluation, or resolving complaints.
  
Prepare and maintain records and reports, such as budgets, personnel records, or training manuals.
  
Plan and administer budgets for programs, equipment and support services.
  
Establish and maintain relationships with other agencies and organizations in community to meet community needs and to ensure that services are not duplicated.
  
Research and analyze member or community needs to determine program directions and goals.
  
Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.
  
Implement and evaluate staff, volunteer, or community training programs.
  
Recruit, interview, and hire or sign up volunteers and staff.
  
Represent organizations in relations with governmental and media institutions.
  
Speak to community groups to explain and interpret agency purposes, programs, and policies.
  

-Several times daily Frequency of Task (Categories 1-7) Supplemental-

Direct fundraising activities and the preparation of public relations materials.
  
Analyze proposed legislation, regulations, or rule changes to determine how agency services could be impacted.
  

-Yearly or less Frequency of Task (Categories 1-7) Core-

Speak to community groups to explain and interpret agency purposes, programs, and policies.
  
Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.
  
Represent organizations in relations with governmental and media institutions.
  
Research and analyze member or community needs to determine program directions and goals.
  
Plan and administer budgets for programs, equipment and support services.
  
Act as consultants to agency staff and other community programs regarding the interpretation of program-related federal, state, and county regulations and policies.
  
Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.
  
Recruit, interview, and hire or sign up volunteers and staff.
  
Prepare and maintain records and reports, such as budgets, personnel records, or training manuals.
  
Implement and evaluate staff, volunteer, or community training programs.
  
Establish and maintain relationships with other agencies and organizations in community to meet community needs and to ensure that services are not duplicated.
  
Provide direct service and support to individuals or clients, such as handling a referral for child advocacy issues, conducting a needs evaluation, or resolving complaints.
  
Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management.
  
Direct activities of professional and technical staff members and volunteers.
  

-Yearly or less Frequency of Task (Categories 1-7) Supplemental-

Analyze proposed legislation, regulations, or rule changes to determine how agency services could be impacted.
  
Direct fundraising activities and the preparation of public relations materials.
  

Education Training Experience

-On-Site or In-Plant Training-

None
  
Up to and including 1 month
  
Over 1 month, up to and including 3 months
  
Over 3 months, up to and including 6 months
  
Over 6 months, up to and including 1 year
  
Over 1 year, up to and including 2 years
  
Over 10 years
  

-On-the-Job Training-

Anything beyond short demonstration, up to and including 1 month
  
Over 1 month, up to and including 3 months
  
Over 3 months, up to and including 6 months
  
Over 6 months, up to and including 1 year
  
Over 1 year, up to and including 2 years
  
Over 10 years
  

-Related Work Experience-

Over 3 months, up to and including 6 months
  
Over 6 months, up to and including 1 year
  
Over 1 year, up to and including 2 years
  
Over 2 years, up to and including 4 years
  
Over 4 years, up to and including 6 years
  
Over 6 years, up to and including 8 years
  
Over 10 years
  

-Required Level of Education-

High School Diploma (or GED or High School Equivalence Certificate)
  
Some College Courses
  
Associate's Degree (or other 2-year degree)
  
Bachelor's Degree
  
Post-Baccalaureate Certificate - awarded for completion of an organized program of study; designed for people who have completed a Baccalaureate degree, but do not meet the requirements of academic degrees carrying the title of Master
  
Master's Degree
  
Post-Master's Certificate - awarded for completion of an organized program of study; designed for people who have completed a Master's degree, but do not meet the requirements of academic degrees at the doctoral level
  
Doctoral Degree