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Reservation & Transportation Ticket Agents & Travel Clerks
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CheckoutCareers.com
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Reservation & Transportation Ticket Agents & Travel Clerks
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Make and confirm reservations and sell tickets to passengers and for large hotel or motel chains. May check baggage and direct passengers to designated concourse, pier, or track; make reservations, deliver tickets, arrange for visas, contact individuals and groups to inform them of package tours, or provide tourists with travel information, such as points of interest, restaurants, rates, and emergency service.
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Degrees
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Abilities
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Oral Expression| | The ability to communicate information and ideas in speaking so others will understand. |
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Near Vision| | The ability to see details at close range (within a few feet of the observer). |
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Oral Comprehension| | The ability to listen to and understand information and ideas presented through spoken words and sentences. |
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Written Comprehension| | The ability to read and understand information and ideas presented in writing. |
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Speech Clarity| | The ability to speak clearly so others can understand you. |
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Memorization| | The ability to remember information such as words, numbers, pictures, and procedures. |
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Wrist-Finger Speed| | The ability to make fast, simple, repeated movements of the fingers, hands, and wrists. |
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Written Expression| | The ability to communicate information and ideas in writing so others will understand. |
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Fluency of Ideas| | The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity). |
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Information Ordering| | The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). |
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Number Facility| | The ability to add, subtract, multiply, or divide quickly and correctly. |
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Speech Recognition| | The ability to identify and understand the speech of another person. |
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Mathematical Reasoning| | The ability to choose the right mathematical methods or formulas to solve a problem. |
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Deductive Reasoning| | The ability to apply general rules to specific problems to produce answers that make sense. |
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Speed of Closure| | The ability to quickly make sense of, combine, and organize information into meaningful patterns. |
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Originality| | The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem. |
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Auditory Attention| | The ability to focus on a single source of sound in the presence of other distracting sounds. |
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Category Flexibility| | The ability to generate or use different sets of rules for combining or grouping things in different ways. |
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Problem Sensitivity| | The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. |
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Perceptual Speed| | The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object. |
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Time Sharing| | The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources). |
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Trunk Strength| | The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing. |
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Selective Attention| | The ability to concentrate on a task over a period of time without being distracted. |
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Flexibility of Closure| | The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material. |
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Inductive Reasoning| | The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). |
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Spatial Orientation| | The ability to know your location in relation to the environment or to know where other objects are in relation to you. |
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Finger Dexterity| | The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects. |
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Static Strength| | The ability to exert maximum muscle force to lift, push, pull, or carry objects. |
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Visualization| | The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged. |
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Far Vision| | The ability to see details at a distance. |
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Arm-Hand Steadiness| | The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position. |
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Manual Dexterity| | The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects. |
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Hearing Sensitivity| | The ability to detect or tell the differences between sounds that vary in pitch and loudness. |
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Extent Flexibility| | The ability to bend, stretch, twist, or reach with your body, arms, and/or legs. |
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Control Precision| | The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions. |
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Sound Localization| | The ability to tell the direction from which a sound originated. |
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Response Orientation| | The ability to choose quickly between two or more movements in response to two or more different signals (lights, sounds, pictures). It includes the speed with which the correct response is started with the hand, foot, or other body part. |
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Speed of Limb Movement| | The ability to quickly move the arms and legs. |
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Visual Color Discrimination| | The ability to match or detect differences between colors, including shades of color and brightness. |
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Gross Body Coordination| | The ability to coordinate the movement of your arms, legs, and torso together when the whole body is in motion. |
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Reaction Time| | The ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears. |
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Peripheral Vision| | The ability to see objects or movement of objects to one's side when the eyes are looking ahead. |
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Multilimb Coordination| | The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion. |
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Dynamic Flexibility| | The ability to quickly and repeatedly bend, stretch, twist, or reach out with your body, arms, and/or legs. |
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Gross Body Equilibrium| | The ability to keep or regain your body balance or stay upright when in an unstable position. |
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Stamina| | The ability to exert yourself physically over long periods of time without getting winded or out of breath. |
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Glare Sensitivity| | The ability to see objects in the presence of glare or bright lighting. |
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Depth Perception| | The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object. |
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Explosive Strength| | The ability to use short bursts of muscle force to propel oneself (as in jumping or sprinting), or to throw an object. |
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Dynamic Strength| | The ability to exert muscle force repeatedly or continuously over time. This involves muscular endurance and resistance to muscle fatigue. |
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Night Vision| | The ability to see under low light conditions. |
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Rate Control| | The ability to time your movements or the movement of a piece of equipment in anticipation of changes in the speed and/or direction of a moving object or scene. |
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Interests
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Conventional| | Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow. |
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First Interest High-Point| | Primary-Rank Descriptiveness |
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Second Interest High-Point| | Secondary-Cutoff/Rank Descriptiveness |
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Enterprising| | Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business. |
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Social| | Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others. |
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Third Interest High-Point| | Tertiary-Cutoff/Rank Descriptiveness |
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Realistic| | Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others. |
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Artistic| | Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules. |
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Investigative| | Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally. |
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Knowledge
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Customer and Personal Service| | Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. |
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Clerical| | Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. |
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English Language| | Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. |
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Transportation| | Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits. |
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Administration and Management| | Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. |
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Education and Training| | Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. |
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Sales and Marketing| | Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. |
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Computers and Electronics| | Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. |
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Public Safety and Security| | Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions. |
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Communications and Media| | Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media. |
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Mathematics| | Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. |
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Geography| | Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life. |
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Psychology| | Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders. |
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Law and Government| | Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process. |
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Economics and Accounting| | Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data. |
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Foreign Language| | Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation. |
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Sociology and Anthropology| | Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins. |
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Personnel and Human Resources| | Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems. |
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Philosophy and Theology| | Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture. |
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Telecommunications| | Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems. |
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Production and Processing| | Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods. |
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Therapy and Counseling| | Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance. |
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Mechanical| | Knowledge of machines and tools, including their designs, uses, repair, and maintenance. |
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Engineering and Technology| | Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services. |
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Chemistry| | Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods. |
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Building and Construction| | Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads. |
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Medicine and Dentistry| | Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures. |
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Physics| | Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub- atomic structures and processes. |
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History and Archeology| | Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures. |
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Fine Arts| | Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture. |
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Design| | Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models. |
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Wages
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| District of Columbia | $27,480.00 |
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| North Carolina | $31,700.00 |
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| South Carolina | $22,650.00 |
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| Virgin Islands | $17,140.00 |
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Related Careers
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Counter & Rental Clerks| | Receive orders for repairs, rentals, and services. May describe available options, compute cost, and accept payment. |
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Customer Service Representatives| | Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. |
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Dispatchers, Except Police, Fire, & Ambulance| | Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress. |
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Flight Attendants| | Provide personal services to ensure the safety and comfort of airline passengers during flight. Greet passengers, verify tickets, explain use of safety equipment, and serve food or beverages. |
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Hotel, Motel, & Resort Desk Clerks| | Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests. |
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Travel Agents| | Plan and sell transportation and accommodations for travel agency customers. Determine destination, modes of transportation, travel dates, costs, and accommodations required. |
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Skills
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Service Orientation| | Actively looking for ways to help people. |
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Active Listening| | Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. |
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Instructing| | Teaching others how to do something. |
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Reading Comprehension| | Understanding written sentences and paragraphs in work related documents. |
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Speaking| | Talking to others to convey information effectively. |
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Coordination| | Adjusting actions in relation to others' actions. |
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Active Learning| | Understanding the implications of new information for both current and future problem-solving and decision-making. |
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Learning Strategies| | Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things. |
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Critical Thinking| | Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. |
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Monitoring| | Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. |
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Complex Problem Solving| | Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. |
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Social Perceptiveness| | Being aware of others' reactions and understanding why they react as they do. |
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Writing| | Communicating effectively in writing as appropriate for the needs of the audience. |
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Persuasion| | Persuading others to change their minds or behavior. |
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Mathematics| | Using mathematics to solve problems. |
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Judgment and Decision Making| | Considering the relative costs and benefits of potential actions to choose the most appropriate one. |
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Time Management| | Managing one's own time and the time of others. |
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Operation and Control| | Controlling operations of equipment or systems. |
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Equipment Selection| | Determining the kind of tools and equipment needed to do a job. |
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Operations Analysis| | Analyzing needs and product requirements to create a design. |
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Operation Monitoring| | Watching gauges, dials, or other indicators to make sure a machine is working properly. |
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Management of Personnel Resources| | Motivating, developing, and directing people as they work, identifying the best people for the job. |
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Negotiation| | Bringing others together and trying to reconcile differences. |
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Quality Control Analysis| | Conducting tests and inspections of products, services, or processes to evaluate quality or performance. |
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Systems Evaluation| | Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system. |
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Equipment Maintenance| | Performing routine maintenance on equipment and determining when and what kind of maintenance is needed. |
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Systems Analysis| | Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes. |
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Management of Material Resources| | Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work. |
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Troubleshooting| | Determining causes of operating errors and deciding what to do about it. |
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Management of Financial Resources| | Determining how money will be spent to get the work done, and accounting for these expenditures. |
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Technology Design| | Generating or adapting equipment and technology to serve user needs. |
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Repairing| | Repairing machines or systems using the needed tools. |
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Programming| | Writing computer programs for various purposes. |
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Installation| | Installing equipment, machines, wiring, or programs to meet specifications. |
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Science| | Using scientific rules and methods to solve problems. |
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Tasks
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| Examine passenger documentation to determine destinations and to assign boarding passes. |
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| Provide boarding or disembarking assistance to passengers needing special assistance. |
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| Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers. |
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| Check baggage and cargo, and direct passengers to designated locations for loading. |
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| Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers. |
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| Prepare customer invoices, and accept payment. |
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| Answer inquiries regarding such information as schedules, accommodations, procedures, and policies. |
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| Assemble and issue required documentation such as tickets, travel insurance policies, and itineraries. |
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| Determine whether space is available on travel dates requested by customers, and assign requested spaces when available. |
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| Announce arrival and departure information, using public-address systems. |
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| Inform clients of essential travel information such as travel times, transportation connections, and medical and visa requirements. |
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| Maintain computerized inventories of available passenger space, and provide information on space reserved or available. |
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| Confer with customers to determine their service requirements and travel preferences. |
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| Trace lost, delayed, or misdirected baggage for customers. |
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| Promote particular destinations, tour packages, and other travel services. |
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| Provide clients with assistance in preparing required travel documents and forms. |
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| Open and close information facilities, and keep them clean during operation. |
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| Provide customers with travel suggestions and information such as guides, directories, brochures, and maps. |
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| Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations. |
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| Contact motel, hotel, resort, and travel operators to obtain current advertising literature. |
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Career Activities
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| Performing for or Working Directly with the Public |
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| answer customer or public inquiries |
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| answer questions from employees or public |
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| collect payment |
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| direct passengers to designated locations |
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| provide clients with travel information |
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| provide customer service |
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| provide customers with travel assistance |
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| Making Decisions and Solving Problems |
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| identify best itinerary based on knowledge of routes |
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| Communicating with Persons Outside Organization |
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| communicate with customers or employees to disseminate information |
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| write business correspondence |
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| Updating and Using Relevant Knowledge |
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| use knowledge of international travel regulations |
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| use knowledge of written communication in sales work |
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| use telephone communication techniques |
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| Selling or Influencing Others |
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| sell insurance policies |
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| sell products or services |
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| Interacting With Computers |
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| use computers to enter, access or retrieve data |
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| Processing Information |
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| calculate monetary exchange |
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| calculate rates for organization's products or services |
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| compute financial data |
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| Getting Information |
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| obtain information from individuals |
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| obtain travel information for clients |
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| read maps |
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| read travel rate schedule |
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| receive customer orders |
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| request reports or records |
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| Documenting/Recording Information |
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| maintain account records |
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| Interpreting the Meaning of Information for Others |
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| inform clients of travel restrictions |
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| Identifying Objects, Actions, and Events |
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| use passenger rate schedules |
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| Scheduling Work and Activities |
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| develop travel itinerary |
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| make travel reservations |
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| Evaluating Information to Determine Compliance with Standards |
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| ensure correct grammar, punctuation, or spelling |
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| Provide Consultation and Advice to Others |
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| provide travel suggestions |
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| Controlling Machines and Processes |
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| operate business machines |
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| Performing Administrative Activities |
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| fill out business or government forms |
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| prepare billing statements |
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| process or prepare travel forms |
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| Estimating the Quantifiable Characteristics of Products, Events, or Information |
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| estimate travel rates or expenses |
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Career Context
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| Telephone |
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| Contact With Others |
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| Indoors, Environmentally Controlled |
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| Deal With External Customers |
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| Spend Time Sitting |
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| Spend Time Making Repetitive Motions |
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| Importance of Repeating Same Tasks |
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| Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls |
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| Deal With Unpleasant or Angry People |
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| Importance of Being Exact or Accurate |
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| Electronic Mail |
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| Work With Work Group or Team |
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| Sounds, Noise Levels Are Distracting or Uncomfortable |
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| Time Pressure |
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| Frequency of Conflict Situations |
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| Impact of Decisions on Co-workers or Company Results |
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| Face-to-Face Discussions |
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| Extremely Bright or Inadequate Lighting |
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| Exposed to Contaminants |
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| Pace Determined by Speed of Equipment |
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| Frequency of Decision Making |
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| Coordinate or Lead Others |
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| Letters and Memos |
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| Deal With Physically Aggressive People |
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| Structured versus Unstructured Work |
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| Cramped Work Space, Awkward Positions |
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| Physical Proximity |
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| Level of Competition |
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| Responsibility for Outcomes and Results |
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| Consequence of Error |
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| Public Speaking |
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| Exposed to Radiation |
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| Freedom to Make Decisions |
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| Spend Time Standing |
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| Degree of Automation |
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| Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets |
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| Indoors, Not Environmentally Controlled |
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| Exposed to Disease or Infections |
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| Outdoors, Exposed to Weather |
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| In an Open Vehicle or Equipment |
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| Spend Time Keeping or Regaining Balance |
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| Very Hot or Cold Temperatures |
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| Exposed to Hazardous Equipment |
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| Exposed to Hazardous Conditions |
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| Responsible for Others' Health and Safety |
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| Spend Time Walking and Running |
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Career Styles
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Self Control| | Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. |
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Stress Tolerance| | Job requires accepting criticism and dealing calmly and effectively with high stress situations. |
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Attention to Detail| | Job requires being careful about detail and thorough in completing work tasks. |
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Dependability| | Job requires being reliable, responsible, and dependable, and fulfilling obligations. |
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Cooperation| | Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. |
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Integrity| | Job requires being honest and ethical. |
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Concern for Others| | Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job. |
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Independence| | Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done. |
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Adaptability/Flexibility| | Job requires being open to change (positive or negative) and to considerable variety in the workplace. |
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Social Orientation| | Job requires preferring to work with others rather than alone, and being personally connected with others on the job. |
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Persistence| | Job requires persistence in the face of obstacles. |
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Achievement/Effort| | Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks. |
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Initiative| | Job requires a willingness to take on responsibilities and challenges. |
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Leadership| | Job requires a willingness to lead, take charge, and offer opinions and direction. |
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Analytical Thinking| | Job requires analyzing information and using logic to address work-related issues and problems. |
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Innovation| | Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems. |
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Career Needs
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Working Conditions| | Workers on this job have good working conditions. |
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Moral Values| | Workers on this job are never pressured to do things that go against their sense of right and wrong. |
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Supervision, Human Relations| | Workers on this job have supervisors who back up their workers with management. |
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Activity| | Workers on this job are busy all the time. |
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Company Policies and Practices| | Workers on this job are treated fairly by the company. |
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Social Service| | Workers on this job have work where they do things for other people. |
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Security| | Workers on this job have steady employment. |
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Achievement| | Workers on this job get a feeling of accomplishment. |
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Supervision, Technical| | Workers on this job have supervisors who train their workers well. |
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Co-workers| | Workers on this job have co-workers who are easy to get along with. |
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Autonomy| | Workers on this job plan their work with little supervision. |
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