- Description
- Work Activities
- Abilities
- Interests
- Knowledge
- Wages
- Skills
- Work Values
- Work Styles
- Related Degrees
- Work Context
- Task Ratings
- Education
Job Description: Make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets, contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.
Reservation and Transportation Ticket Agents and Travel Clerks spend a lot of their time Establishing and Maintaining Interpersonal Relationships. They are naturally good at Speech Recognition, Oral Expression, Speech Clarity, and Near Vision. Reservation and Transportation Ticket Agents and Travel Clerks are typically characterized as being Conventional and Enterprising. They are usually very knowledgable about Customer and Personal Service, Clerical, and English Language and are skilled at Active Listening and Critical Thinking.
Work Activities
Establishing and Maintaining Interpersonal Relationships
Performing for or Working Directly with the Public
Resolving Conflicts and Negotiating with Others
Making Decisions and Solving Problems
Communicating with Persons Outside Organization
Updating and Using Relevant Knowledge
Selling or Influencing Others
Interacting With Computers
Processing Information
Assisting and Caring for Others
Communicating with Supervisors, Peers, or Subordinates
Getting Information
Organizing, Planning, and Prioritizing Work
Documenting/Recording Information
Interpreting the Meaning of Information for Others
Coaching and Developing Others
Coordinating the Work and Activities of Others
Handling and Moving Objects
Identifying Objects, Actions, and Events
Scheduling Work and Activities
Performing General Physical Activities
Judging the Qualities of Things, Services, or People
Monitor Processes, Materials, or Surroundings
Analyzing Data or Information
Evaluating Information to Determine Compliance with Standards
Thinking Creatively
Training and Teaching Others
Provide Consultation and Advice to Others
Developing and Building Teams
Developing Objectives and Strategies
Controlling Machines and Processes
Guiding, Directing, and Motivating Subordinates
Performing Administrative Activities
Estimating the Quantifiable Characteristics of Products, Events, or Information
Operating Vehicles, Mechanized Devices, or Equipment
Inspecting Equipment, Structures, or Material
Monitoring and Controlling Resources
Repairing and Maintaining Electronic Equipment
Abilities
Speech Recognition
Oral Expression
Speech Clarity
Near Vision
Oral Comprehension
Written Comprehension
Problem Sensitivity
Category Flexibility
Fluency of Ideas
Information Ordering
Deductive Reasoning
Written Expression
Inductive Reasoning
Far Vision
Auditory Attention
Originality
Time Sharing
Selective Attention
Number Facility
Finger Dexterity
Flexibility of Closure
Speed of Closure
Memorization
Perceptual Speed
Static Strength
Mathematical Reasoning
Arm-Hand Steadiness
Trunk Strength
Visualization
Visual Color Discrimination
Manual Dexterity
Control Precision
Hearing Sensitivity
Multilimb Coordination
Dynamic Strength
Extent Flexibility
Reaction Time
Gross Body Coordination
Glare Sensitivity
Stamina
Rate Control
Gross Body Equilibrium
Wrist-Finger Speed
Interests
Conventional
Enterprising
Social
Realistic
Artistic
Investigative
Knowledge
Customer and Personal Service
Clerical
English Language
Transportation
Administration and Management
Sales and Marketing
Education and Training
Computers and Electronics
Public Safety and Security
Communications and Media
Mathematics
Geography
Psychology
Law and Government
Economics and Accounting
Foreign Language
Sociology and Anthropology
Personnel and Human Resources
Philosophy and Theology
Telecommunications
Production and Processing
Wages
Michigan
$40,140
Illinois
$39,390
Kentucky
$39,340
District of Columbia
$38,670
Minnesota
$38,600
Missouri
$36,910
Ohio
$36,860
Oregon
$36,660
Texas
$35,090
Maryland
$34,080
Connecticut
$33,980
Rhode Island
$33,640
Florida
$33,520
California
$33,400
Hawaii
$33,350
Nevada
$33,130
New York
$31,610
Guam
$31,080
New Jersey
$30,990
Arizona
$30,760
Alaska
$30,630
North Carolina
$29,650
Puerto Rico
$29,590
Pennsylvania
$29,240
Massachusetts
$29,060
Tennessee
$28,620
Idaho
$28,400
Wisconsin
$28,230
New Hampshire
$27,790
Colorado
$27,760
Washington
$27,730
Louisiana
$27,620
Nebraska
$27,500
Virginia
$27,340
Utah
$25,430
New Mexico
$25,210
Maine
$25,090
Vermont
$23,760
Virgin Islands
$23,270
Arkansas
$22,760
Kansas
$22,550
South Carolina
$22,470
Montana
$22,460
Mississippi
$22,230
West Virginia
$22,040
Wyoming
$21,860
Iowa
$21,350
Alabama
$21,040
South Dakota
$20,460
Skills
Active Listening
Critical Thinking
Service Orientation
Reading Comprehension
Speaking
Persuasion
Coordination
Negotiation
Active Learning
Social Perceptiveness
Writing
Complex Problem Solving
Monitoring
Time Management
Judgment and Decision Making
Instructing
Systems Evaluation
Mathematics
Learning Strategies
Management of Personnel Resources
Systems Analysis
Operations Analysis
Operation Monitoring
Programming
Technology Design
Operation and Control
Work Values
Relationships
Support
Independence
Achievement
Working Conditions
Recognition
Work Styles
Self Control
Stress Tolerance
Attention to Detail
Dependability
Cooperation
Integrity
Concern for Others
Independence
Adaptability/Flexibility
Social Orientation
Persistence
Achievement/Effort
Initiative
Leadership
Analytical Thinking
Innovation
Related University Degree Programs
Work Context
Telephone
Contact With Others
Indoors, Environmentally Controlled
Deal With External Customers
Importance of Repeating Same Tasks
Deal With Unpleasant or Angry People
Importance of Being Exact or Accurate
Spend Time Sitting
Spend Time Making Repetitive Motions
Physical Proximity
Frequency of Conflict Situations
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
Time Pressure
Work With Work Group or Team
Sounds, Noise Levels Are Distracting or Uncomfortable
Impact of Decisions on Co-workers or Company Results
Electronic Mail
Letters and Memos
Face-to-Face Discussions
Frequency of Decision Making
Degree of Automation
Freedom to Make Decisions
Level of Competition
Exposed to Contaminants
Extremely Bright or Inadequate Lighting
Pace Determined by Speed of Equipment
Coordinate or Lead Others
Structured versus Unstructured Work
Deal With Physically Aggressive People
Consequence of Error
Responsibility for Outcomes and Results
Duration of Typical Work Week
Cramped Work Space, Awkward Positions
Spend Time Standing
Public Speaking
Exposed to Disease or Infections
Responsible for Others' Health and Safety
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
Outdoors, Exposed to Weather
Exposed to Radiation
Spend Time Walking and Running
Very Hot or Cold Temperatures
Spend Time Bending or Twisting the Body
Indoors, Not Environmentally Controlled
In an Enclosed Vehicle or Equipment
Exposed to Hazardous Equipment
In an Open Vehicle or Equipment
Work Schedules
Spend Time Keeping or Regaining Balance
Outdoors, Under Cover
Spend Time Kneeling, Crouching, Stooping, or Crawling
Exposed to Hazardous Conditions
Exposed to High Places
Exposed to Minor Burns, Cuts, Bites, or Stings
Spend Time Climbing Ladders, Scaffolds, or Poles
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
Exposed to Whole Body Vibration
-40 hours-
Duration of Typical Work Week
-A lot of freedom-
Structured versus Unstructured Work
Freedom to Make Decisions
-About half the time-
Spend Time Standing
Spend Time Walking and Running
Spend Time Making Repetitive Motions
Spend Time Sitting
Spend Time Bending or Twisting the Body
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
Spend Time Kneeling, Crouching, Stooping, or Crawling
Spend Time Climbing Ladders, Scaffolds, or Poles
Spend Time Keeping or Regaining Balance
-Completely automated-
Degree of Automation
-Constant contact with others-
Contact With Others
-Contact with others about half the time-
Contact With Others
-Contact with others most of the time-
Contact With Others
-Continually or almost continually-
Spend Time Sitting
Spend Time Making Repetitive Motions
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
Spend Time Standing
Spend Time Keeping or Regaining Balance
Spend Time Walking and Running
Spend Time Kneeling, Crouching, Stooping, or Crawling
Spend Time Climbing Ladders, Scaffolds, or Poles
Spend Time Bending or Twisting the Body
-Every day-
Telephone
Indoors, Environmentally Controlled
Deal With Unpleasant or Angry People
Electronic Mail
Sounds, Noise Levels Are Distracting or Uncomfortable
Time Pressure
Frequency of Conflict Situations
Face-to-Face Discussions
Extremely Bright or Inadequate Lighting
Exposed to Contaminants
Frequency of Decision Making
Letters and Memos
Deal With Physically Aggressive People
Cramped Work Space, Awkward Positions
Public Speaking
Exposed to Radiation
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
Indoors, Not Environmentally Controlled
Exposed to Disease or Infections
Outdoors, Exposed to Weather
In an Open Vehicle or Equipment
Very Hot or Cold Temperatures
Exposed to Hazardous Equipment
Exposed to Hazardous Conditions
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
Exposed to Whole Body Vibration
In an Enclosed Vehicle or Equipment
Exposed to High Places
Outdoors, Under Cover
Exposed to Minor Burns, Cuts, Bites, or Stings
-Extremely competitive-
Level of Competition
-Extremely important-
Deal With External Customers
Importance of Repeating Same Tasks
Importance of Being Exact or Accurate
Work With Work Group or Team
Pace Determined by Speed of Equipment
Coordinate or Lead Others
-Extremely serious-
Consequence of Error
-Fairly important-
Coordinate or Lead Others
Pace Determined by Speed of Equipment
Importance of Being Exact or Accurate
Work With Work Group or Team
Importance of Repeating Same Tasks
Deal With External Customers
-Fairly serious-
Consequence of Error
-High responsibility-
Responsibility for Outcomes and Results
Responsible for Others' Health and Safety
-Highly automated-
Degree of Automation
-Highly competitive-
Level of Competition
-I don't work near other people (beyond 100 ft.)-
Physical Proximity
-I work with others but not closely (e.g., private office)-
Physical Proximity
-Important-
Pace Determined by Speed of Equipment
Coordinate or Lead Others
Work With Work Group or Team
Importance of Being Exact or Accurate
Deal With External Customers
Importance of Repeating Same Tasks
-Important results-
Impact of Decisions on Co-workers or Company Results
-Irregular (changes with weather conditions, production demands, or contract duration)-
Work Schedules
-Less than 40 hours-
Duration of Typical Work Week
-Less than half the time-
Spend Time Kneeling, Crouching, Stooping, or Crawling
Spend Time Walking and Running
Spend Time Bending or Twisting the Body
Spend Time Keeping or Regaining Balance
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
Spend Time Climbing Ladders, Scaffolds, or Poles
Spend Time Standing
Spend Time Sitting
Spend Time Making Repetitive Motions
-Limited freedom-
Structured versus Unstructured Work
Freedom to Make Decisions
-Limited responsibility-
Responsibility for Outcomes and Results
Responsible for Others' Health and Safety
-Minor results-
Impact of Decisions on Co-workers or Company Results
-Moderate responsibility-
Responsible for Others' Health and Safety
Responsibility for Outcomes and Results
-Moderate results-
Impact of Decisions on Co-workers or Company Results
-Moderately automated-
Degree of Automation
-Moderately close (at arm's length)-
Physical Proximity
-Moderately competitive-
Level of Competition
-More than 40 hours-
Duration of Typical Work Week
-More than half the time-
Spend Time Sitting
Spend Time Making Repetitive Motions
Spend Time Bending or Twisting the Body
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
Spend Time Walking and Running
Spend Time Kneeling, Crouching, Stooping, or Crawling
Spend Time Climbing Ladders, Scaffolds, or Poles
Spend Time Keeping or Regaining Balance
Spend Time Standing
-Never-
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
Exposed to Whole Body Vibration
Exposed to Minor Burns, Cuts, Bites, or Stings
Spend Time Climbing Ladders, Scaffolds, or Poles
Exposed to High Places
Outdoors, Under Cover
Exposed to Hazardous Equipment
Exposed to Radiation
In an Open Vehicle or Equipment
In an Enclosed Vehicle or Equipment
Spend Time Keeping or Regaining Balance
Exposed to Hazardous Conditions
Indoors, Not Environmentally Controlled
Outdoors, Exposed to Weather
Very Hot or Cold Temperatures
Spend Time Kneeling, Crouching, Stooping, or Crawling
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
Spend Time Bending or Twisting the Body
Exposed to Disease or Infections
Spend Time Walking and Running
Cramped Work Space, Awkward Positions
Spend Time Standing
Public Speaking
Extremely Bright or Inadequate Lighting
Deal With Physically Aggressive People
Exposed to Contaminants
Electronic Mail
Letters and Memos
Frequency of Decision Making
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
Face-to-Face Discussions
Frequency of Conflict Situations
Sounds, Noise Levels Are Distracting or Uncomfortable
Spend Time Making Repetitive Motions
Time Pressure
Spend Time Sitting
Indoors, Environmentally Controlled
Telephone
Deal With Unpleasant or Angry People
-No contact with others-
Contact With Others
-No freedom-
Structured versus Unstructured Work
Freedom to Make Decisions
-No responsibility-
Responsible for Others' Health and Safety
Responsibility for Outcomes and Results
-No results-
Impact of Decisions on Co-workers or Company Results
-Not at all automated-
Degree of Automation
-Not at all competitive-
Level of Competition
-Not important at all-
Coordinate or Lead Others
Pace Determined by Speed of Equipment
Work With Work Group or Team
Deal With External Customers
Importance of Repeating Same Tasks
Importance of Being Exact or Accurate
-Not serious at all-
Consequence of Error
-Occasional contact with others-
Contact With Others
-Once a month or more but not every week-
Letters and Memos
Time Pressure
Frequency of Conflict Situations
Exposed to Disease or Infections
Deal With Unpleasant or Angry People
Outdoors, Under Cover
Very Hot or Cold Temperatures
Indoors, Not Environmentally Controlled
In an Open Vehicle or Equipment
Outdoors, Exposed to Weather
Sounds, Noise Levels Are Distracting or Uncomfortable
Deal With Physically Aggressive People
Exposed to Minor Burns, Cuts, Bites, or Stings
Extremely Bright or Inadequate Lighting
Face-to-Face Discussions
Cramped Work Space, Awkward Positions
Exposed to High Places
Electronic Mail
Exposed to Radiation
Public Speaking
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
Exposed to Hazardous Conditions
Telephone
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
Exposed to Whole Body Vibration
Exposed to Hazardous Equipment
Indoors, Environmentally Controlled
Frequency of Decision Making
In an Enclosed Vehicle or Equipment
Exposed to Contaminants
-Once a week or more but not every day-
Deal With Unpleasant or Angry People
Letters and Memos
Frequency of Decision Making
Frequency of Conflict Situations
In an Enclosed Vehicle or Equipment
Deal With Physically Aggressive People
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
Exposed to Disease or Infections
Sounds, Noise Levels Are Distracting or Uncomfortable
Time Pressure
Exposed to Hazardous Equipment
Indoors, Environmentally Controlled
Very Hot or Cold Temperatures
Outdoors, Exposed to Weather
Exposed to Contaminants
Extremely Bright or Inadequate Lighting
Cramped Work Space, Awkward Positions
Face-to-Face Discussions
Electronic Mail
Public Speaking
Outdoors, Under Cover
Telephone
Indoors, Not Environmentally Controlled
Exposed to High Places
Exposed to Minor Burns, Cuts, Bites, or Stings
Exposed to Hazardous Conditions
In an Open Vehicle or Equipment
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
Exposed to Whole Body Vibration
Exposed to Radiation
-Once a year or more but not every month-
Face-to-Face Discussions
Deal With Physically Aggressive People
Frequency of Decision Making
Public Speaking
Sounds, Noise Levels Are Distracting or Uncomfortable
Exposed to Contaminants
Time Pressure
Extremely Bright or Inadequate Lighting
Exposed to Hazardous Conditions
Cramped Work Space, Awkward Positions
Exposed to High Places
Exposed to Disease or Infections
Frequency of Conflict Situations
Electronic Mail
Exposed to Hazardous Equipment
Very Hot or Cold Temperatures
Outdoors, Exposed to Weather
Exposed to Whole Body Vibration
Indoors, Environmentally Controlled
In an Enclosed Vehicle or Equipment
Deal With Unpleasant or Angry People
Outdoors, Under Cover
Exposed to Radiation
Exposed to Minor Burns, Cuts, Bites, or Stings
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
Indoors, Not Environmentally Controlled
Letters and Memos
In an Open Vehicle or Equipment
Telephone
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
-Regular (established routine, set schedule)-
Work Schedules
-Seasonal (only during certain times of the year)-
Work Schedules
-Serious-
Consequence of Error
-Slightly automated-
Degree of Automation
-Slightly close (e.g., shared office)-
Physical Proximity
-Slightly competitive-
Level of Competition
-Some freedom-
Freedom to Make Decisions
Structured versus Unstructured Work
-Very close (near touching)-
Physical Proximity
-Very high responsibility-
Responsibility for Outcomes and Results
Responsible for Others' Health and Safety
-Very important-
Importance of Repeating Same Tasks
Importance of Being Exact or Accurate
Coordinate or Lead Others
Work With Work Group or Team
Pace Determined by Speed of Equipment
Deal With External Customers
-Very important results-
Impact of Decisions on Co-workers or Company Results
-Very little freedom-
Freedom to Make Decisions
Structured versus Unstructured Work
-Very serious-
Consequence of Error
Task Ratings
- Importance Core-
Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
Prepare customer invoices and accept payment.
Answer inquiries regarding information such as schedules, accommodations, procedures, and policies.
Assemble and issue required documentation, such as tickets, travel insurance policies, and itineraries.
Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
Inform clients of essential travel information, such as travel times, transportation connections, and medical and visa requirements.
Maintain computerized inventories of available passenger space and provide information on space reserved or available.
Confer with customers to determine their service requirements and travel preferences.
- Importance Supplemental-
Examine passenger documentation to determine destinations and to assign boarding passes.
Provide boarding or disembarking assistance to passengers needing special assistance.
Check baggage and cargo and direct passengers to designated locations for loading.
Announce arrival and departure information, using public address systems.
Trace lost, delayed, or misdirected baggage for customers.
Promote particular destinations, tour packages, and other travel services.
Provide clients with assistance in preparing required travel documents and forms.
Open and close information facilities, and keep them clean during operation.
Provide customers with travel suggestions and information sources, such as guides, directories, brochures, and maps.
Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations.
Contact motel, hotel, resort, and travel operators to obtain current advertising literature.
- Relevance of Task Core-
Answer inquiries regarding information such as schedules, accommodations, procedures, and policies.
Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
Confer with customers to determine their service requirements and travel preferences.
Inform clients of essential travel information, such as travel times, transportation connections, and medical and visa requirements.
Prepare customer invoices and accept payment.
Maintain computerized inventories of available passenger space and provide information on space reserved or available.
Assemble and issue required documentation, such as tickets, travel insurance policies, and itineraries.
- Relevance of Task Supplemental-
Trace lost, delayed, or misdirected baggage for customers.
Provide clients with assistance in preparing required travel documents and forms.
Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations.
Examine passenger documentation to determine destinations and to assign boarding passes.
Provide boarding or disembarking assistance to passengers needing special assistance.
Announce arrival and departure information, using public address systems.
Check baggage and cargo and direct passengers to designated locations for loading.
Provide customers with travel suggestions and information sources, such as guides, directories, brochures, and maps.
Promote particular destinations, tour packages, and other travel services.
Open and close information facilities, and keep them clean during operation.
Contact motel, hotel, resort, and travel operators to obtain current advertising literature.
-Daily Frequency of Task (Categories 1-7) Core-
Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
Inform clients of essential travel information, such as travel times, transportation connections, and medical and visa requirements.
Prepare customer invoices and accept payment.
Maintain computerized inventories of available passenger space and provide information on space reserved or available.
Assemble and issue required documentation, such as tickets, travel insurance policies, and itineraries.
Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
Confer with customers to determine their service requirements and travel preferences.
Answer inquiries regarding information such as schedules, accommodations, procedures, and policies.
Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
-Daily Frequency of Task (Categories 1-7) Supplemental-
Open and close information facilities, and keep them clean during operation.
Provide clients with assistance in preparing required travel documents and forms.
Promote particular destinations, tour packages, and other travel services.
Trace lost, delayed, or misdirected baggage for customers.
Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations.
Check baggage and cargo and direct passengers to designated locations for loading.
Examine passenger documentation to determine destinations and to assign boarding passes.
Provide boarding or disembarking assistance to passengers needing special assistance.
Provide customers with travel suggestions and information sources, such as guides, directories, brochures, and maps.
Announce arrival and departure information, using public address systems.
Contact motel, hotel, resort, and travel operators to obtain current advertising literature.
-Hourly or more Frequency of Task (Categories 1-7) Core-
Answer inquiries regarding information such as schedules, accommodations, procedures, and policies.
Maintain computerized inventories of available passenger space and provide information on space reserved or available.
Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
Assemble and issue required documentation, such as tickets, travel insurance policies, and itineraries.
Prepare customer invoices and accept payment.
Inform clients of essential travel information, such as travel times, transportation connections, and medical and visa requirements.
Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
Confer with customers to determine their service requirements and travel preferences.
-Hourly or more Frequency of Task (Categories 1-7) Supplemental-
Check baggage and cargo and direct passengers to designated locations for loading.
Examine passenger documentation to determine destinations and to assign boarding passes.
Announce arrival and departure information, using public address systems.
Promote particular destinations, tour packages, and other travel services.
Open and close information facilities, and keep them clean during operation.
Provide customers with travel suggestions and information sources, such as guides, directories, brochures, and maps.
Provide boarding or disembarking assistance to passengers needing special assistance.
Provide clients with assistance in preparing required travel documents and forms.
Trace lost, delayed, or misdirected baggage for customers.
Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations.
Contact motel, hotel, resort, and travel operators to obtain current advertising literature.
-More than monthly Frequency of Task (Categories 1-7) Core-
Confer with customers to determine their service requirements and travel preferences.
Inform clients of essential travel information, such as travel times, transportation connections, and medical and visa requirements.
Maintain computerized inventories of available passenger space and provide information on space reserved or available.
Assemble and issue required documentation, such as tickets, travel insurance policies, and itineraries.
Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
Prepare customer invoices and accept payment.
Answer inquiries regarding information such as schedules, accommodations, procedures, and policies.
Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
-More than monthly Frequency of Task (Categories 1-7) Supplemental-
Contact motel, hotel, resort, and travel operators to obtain current advertising literature.
Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations.
Provide clients with assistance in preparing required travel documents and forms.
Provide customers with travel suggestions and information sources, such as guides, directories, brochures, and maps.
Promote particular destinations, tour packages, and other travel services.
Trace lost, delayed, or misdirected baggage for customers.
Announce arrival and departure information, using public address systems.
Provide boarding or disembarking assistance to passengers needing special assistance.
Open and close information facilities, and keep them clean during operation.
Check baggage and cargo and direct passengers to designated locations for loading.
Examine passenger documentation to determine destinations and to assign boarding passes.
-More than weekly Frequency of Task (Categories 1-7) Core-
Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
Prepare customer invoices and accept payment.
Confer with customers to determine their service requirements and travel preferences.
Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
Assemble and issue required documentation, such as tickets, travel insurance policies, and itineraries.
Maintain computerized inventories of available passenger space and provide information on space reserved or available.
Inform clients of essential travel information, such as travel times, transportation connections, and medical and visa requirements.
Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
Answer inquiries regarding information such as schedules, accommodations, procedures, and policies.
-More than weekly Frequency of Task (Categories 1-7) Supplemental-
Trace lost, delayed, or misdirected baggage for customers.
Open and close information facilities, and keep them clean during operation.
Provide boarding or disembarking assistance to passengers needing special assistance.
Provide clients with assistance in preparing required travel documents and forms.
Provide customers with travel suggestions and information sources, such as guides, directories, brochures, and maps.
Announce arrival and departure information, using public address systems.
Check baggage and cargo and direct passengers to designated locations for loading.
Contact motel, hotel, resort, and travel operators to obtain current advertising literature.
Examine passenger documentation to determine destinations and to assign boarding passes.
Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations.
Promote particular destinations, tour packages, and other travel services.
-More than yearly Frequency of Task (Categories 1-7) Core-
Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
Inform clients of essential travel information, such as travel times, transportation connections, and medical and visa requirements.
Answer inquiries regarding information such as schedules, accommodations, procedures, and policies.
Assemble and issue required documentation, such as tickets, travel insurance policies, and itineraries.
Confer with customers to determine their service requirements and travel preferences.
Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
Maintain computerized inventories of available passenger space and provide information on space reserved or available.
Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
Prepare customer invoices and accept payment.
-More than yearly Frequency of Task (Categories 1-7) Supplemental-
Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations.
Trace lost, delayed, or misdirected baggage for customers.
Open and close information facilities, and keep them clean during operation.
Promote particular destinations, tour packages, and other travel services.
Provide customers with travel suggestions and information sources, such as guides, directories, brochures, and maps.
Provide clients with assistance in preparing required travel documents and forms.
Provide boarding or disembarking assistance to passengers needing special assistance.
Announce arrival and departure information, using public address systems.
Check baggage and cargo and direct passengers to designated locations for loading.
Examine passenger documentation to determine destinations and to assign boarding passes.
-Several times daily Frequency of Task (Categories 1-7) Core-
Confer with customers to determine their service requirements and travel preferences.
Inform clients of essential travel information, such as travel times, transportation connections, and medical and visa requirements.
Assemble and issue required documentation, such as tickets, travel insurance policies, and itineraries.
Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
Answer inquiries regarding information such as schedules, accommodations, procedures, and policies.
Prepare customer invoices and accept payment.
Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
Maintain computerized inventories of available passenger space and provide information on space reserved or available.
-Several times daily Frequency of Task (Categories 1-7) Supplemental-
Provide boarding or disembarking assistance to passengers needing special assistance.
Announce arrival and departure information, using public address systems.
Provide customers with travel suggestions and information sources, such as guides, directories, brochures, and maps.
Promote particular destinations, tour packages, and other travel services.
Provide clients with assistance in preparing required travel documents and forms.
Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations.
Examine passenger documentation to determine destinations and to assign boarding passes.
Trace lost, delayed, or misdirected baggage for customers.
Check baggage and cargo and direct passengers to designated locations for loading.
Open and close information facilities, and keep them clean during operation.
-Yearly or less Frequency of Task (Categories 1-7) Core-
Assemble and issue required documentation, such as tickets, travel insurance policies, and itineraries.
Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
Answer inquiries regarding information such as schedules, accommodations, procedures, and policies.
Confer with customers to determine their service requirements and travel preferences.
Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
Inform clients of essential travel information, such as travel times, transportation connections, and medical and visa requirements.
Maintain computerized inventories of available passenger space and provide information on space reserved or available.
Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
Prepare customer invoices and accept payment.
-Yearly or less Frequency of Task (Categories 1-7) Supplemental-
Contact motel, hotel, resort, and travel operators to obtain current advertising literature.
Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations.
Provide customers with travel suggestions and information sources, such as guides, directories, brochures, and maps.
Promote particular destinations, tour packages, and other travel services.
Trace lost, delayed, or misdirected baggage for customers.
Announce arrival and departure information, using public address systems.
Check baggage and cargo and direct passengers to designated locations for loading.
Examine passenger documentation to determine destinations and to assign boarding passes.
Open and close information facilities, and keep them clean during operation.
Provide boarding or disembarking assistance to passengers needing special assistance.
Provide clients with assistance in preparing required travel documents and forms.
Education Training Experience
-On-Site or In-Plant Training-
None
Up to and including 1 month
Over 1 month, up to and including 3 months
Over 3 months, up to and including 6 months
Over 6 months, up to and including 1 year
-On-the-Job Training-
None or short demonstration
Anything beyond short demonstration, up to and including 1 month
Over 1 month, up to and including 3 months
Over 3 months, up to and including 6 months
Over 6 months, up to and including 1 year
-Related Work Experience-
None
Over 1 month, up to and including 3 months
Over 3 months, up to and including 6 months
Over 6 months, up to and including 1 year
Over 1 year, up to and including 2 years
-Required Level of Education-
Less than a High School Diploma
High School Diploma (or GED or High School Equivalence Certificate)
Post-Secondary Certificate - awarded for training completed after high school (for example, in Personnel Services, Engineering-related Technologies, Vocational Home Economics, Construction Trades, Mechanics and Repairers, Precision Production Trades)
Some College Courses
Associate's Degree (or other 2-year degree)