- Description
- Work Activities
- Abilities
- Interests
- Knowledge
- Wages
- Skills
- Work Values
- Work Styles
- Related Degrees
- Work Context
- Task Ratings
- Education
Job Description: Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
Receptionists and Information Clerks spend a lot of their time Establishing and Maintaining Interpersonal Relationships. They are naturally good at Oral Expression, Oral Comprehension, Speech Recognition, and Near Vision. Receptionists and Information Clerks are typically characterized as being Conventional and Enterprising. They are usually very knowledgable about Customer and Personal Service, Clerical, and Computers and Electronics and are skilled at Speaking and Active Listening.
Work Activities
Establishing and Maintaining Interpersonal Relationships
Communicating with Persons Outside Organization
Performing for or Working Directly with the Public
Communicating with Supervisors, Peers, or Subordinates
Organizing, Planning, and Prioritizing Work
Monitor Processes, Materials, or Surroundings
Assisting and Caring for Others
Updating and Using Relevant Knowledge
Performing Administrative Activities
Getting Information
Handling and Moving Objects
Identifying Objects, Actions, and Events
Processing Information
Interacting With Computers
Resolving Conflicts and Negotiating with Others
Thinking Creatively
Documenting/Recording Information
Training and Teaching Others
Coordinating the Work and Activities of Others
Coaching and Developing Others
Making Decisions and Solving Problems
Analyzing Data or Information
Scheduling Work and Activities
Evaluating Information to Determine Compliance with Standards
Judging the Qualities of Things, Services, or People
Monitoring and Controlling Resources
Guiding, Directing, and Motivating Subordinates
Provide Consultation and Advice to Others
Interpreting the Meaning of Information for Others
Controlling Machines and Processes
Estimating the Quantifiable Characteristics of Products, Events, or Information
Developing and Building Teams
Inspecting Equipment, Structures, or Material
Developing Objectives and Strategies
Performing General Physical Activities
Staffing Organizational Units
Selling or Influencing Others
Repairing and Maintaining Electronic Equipment
Abilities
Oral Expression
Oral Comprehension
Speech Recognition
Near Vision
Written Comprehension
Speech Clarity
Written Expression
Problem Sensitivity
Far Vision
Inductive Reasoning
Deductive Reasoning
Selective Attention
Category Flexibility
Time Sharing
Flexibility of Closure
Information Ordering
Mathematical Reasoning
Finger Dexterity
Memorization
Number Facility
Perceptual Speed
Fluency of Ideas
Originality
Visual Color Discrimination
Manual Dexterity
Arm-Hand Steadiness
Hearing Sensitivity
Control Precision
Visualization
Speed of Closure
Multilimb Coordination
Auditory Attention
Static Strength
Trunk Strength
Interests
Conventional
Enterprising
Social
Realistic
Investigative
Artistic
Knowledge
Customer and Personal Service
Clerical
Computers and Electronics
English Language
Communications and Media
Mathematics
Administration and Management
Telecommunications
Education and Training
Public Safety and Security
Personnel and Human Resources
Law and Government
Psychology
Economics and Accounting
Transportation
Sales and Marketing
Medicine and Dentistry
Foreign Language
Wages
District of Columbia
$33,570
Connecticut
$30,750
Alaska
$29,520
Hawaii
$28,720
Minnesota
$28,160
Massachusetts
$27,980
Rhode Island
$27,850
California
$27,490
New York
$27,430
Washington
$27,190
Vermont
$27,030
Maryland
$26,860
New Jersey
$26,750
Colorado
$26,470
New Hampshire
$26,410
Arizona
$26,300
Nevada
$26,250
Wisconsin
$26,140
Virginia
$25,860
Illinois
$25,800
Maine
$25,690
Michigan
$25,430
Oregon
$24,980
South Carolina
$24,890
Florida
$24,720
Iowa
$24,680
North Carolina
$24,430
Pennsylvania
$24,410
Wyoming
$24,230
Delaware
$24,100
Texas
$23,710
Tennessee
$23,690
Idaho
$23,690
Indiana
$23,640
Georgia
$23,640
Nebraska
$23,600
Missouri
$23,490
Ohio
$23,290
Virgin Islands
$23,210
Kansas
$23,160
North Dakota
$23,060
Montana
$22,830
New Mexico
$22,530
Kentucky
$22,440
South Dakota
$22,240
Utah
$22,090
Alabama
$21,780
Mississippi
$21,700
Louisiana
$21,650
Arkansas
$21,640
Oklahoma
$21,340
West Virginia
$19,990
Guam
$18,250
Puerto Rico
$17,340
Skills
Speaking
Active Listening
Service Orientation
Reading Comprehension
Critical Thinking
Writing
Social Perceptiveness
Coordination
Persuasion
Time Management
Complex Problem Solving
Monitoring
Negotiation
Active Learning
Judgment and Decision Making
Management of Personnel Resources
Instructing
Learning Strategies
Mathematics
Systems Evaluation
Systems Analysis
Operation Monitoring
Programming
Work Values
Relationships
Support
Achievement
Independence
Working Conditions
Recognition
Work Styles
Dependability
Integrity
Attention to Detail
Self Control
Cooperation
Social Orientation
Concern for Others
Stress Tolerance
Independence
Initiative
Achievement/Effort
Adaptability/Flexibility
Persistence
Leadership
Analytical Thinking
Innovation
Related University Degree Programs
Work Context
Telephone
Contact With Others
Face-to-Face Discussions
Spend Time Sitting
Deal With External Customers
Importance of Being Exact or Accurate
Work With Work Group or Team
Electronic Mail
Indoors, Environmentally Controlled
Importance of Repeating Same Tasks
Structured versus Unstructured Work
Time Pressure
Physical Proximity
Freedom to Make Decisions
Deal With Unpleasant or Angry People
Impact of Decisions on Co-workers or Company Results
Frequency of Decision Making
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
Spend Time Making Repetitive Motions
Letters and Memos
Coordinate or Lead Others
Frequency of Conflict Situations
Degree of Automation
Responsible for Others' Health and Safety
Sounds, Noise Levels Are Distracting or Uncomfortable
Responsibility for Outcomes and Results
Spend Time Standing
Exposed to Disease or Infections
Level of Competition
Spend Time Walking and Running
Consequence of Error
Duration of Typical Work Week
Exposed to Contaminants
Spend Time Bending or Twisting the Body
Public Speaking
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
Exposed to Minor Burns, Cuts, Bites, or Stings
Spend Time Kneeling, Crouching, Stooping, or Crawling
Pace Determined by Speed of Equipment
In an Enclosed Vehicle or Equipment
Deal With Physically Aggressive People
Extremely Bright or Inadequate Lighting
Cramped Work Space, Awkward Positions
Indoors, Not Environmentally Controlled
Very Hot or Cold Temperatures
Exposed to Hazardous Conditions
Exposed to Whole Body Vibration
Outdoors, Under Cover
Spend Time Climbing Ladders, Scaffolds, or Poles
Work Schedules
Outdoors, Exposed to Weather
Exposed to Hazardous Equipment
Spend Time Keeping or Regaining Balance
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
Exposed to Radiation
Exposed to High Places
In an Open Vehicle or Equipment
-40 hours-
Duration of Typical Work Week
-A lot of freedom-
Structured versus Unstructured Work
Freedom to Make Decisions
-About half the time-
Spend Time Sitting
Spend Time Standing
Spend Time Walking and Running
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
Spend Time Making Repetitive Motions
Spend Time Bending or Twisting the Body
Spend Time Climbing Ladders, Scaffolds, or Poles
Spend Time Keeping or Regaining Balance
Spend Time Kneeling, Crouching, Stooping, or Crawling
-Completely automated-
Degree of Automation
-Constant contact with others-
Contact With Others
-Contact with others about half the time-
Contact With Others
-Contact with others most of the time-
Contact With Others
-Continually or almost continually-
Spend Time Sitting
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
Spend Time Making Repetitive Motions
Spend Time Standing
Spend Time Kneeling, Crouching, Stooping, or Crawling
Spend Time Keeping or Regaining Balance
Spend Time Walking and Running
Spend Time Climbing Ladders, Scaffolds, or Poles
Spend Time Bending or Twisting the Body
-Every day-
Telephone
Face-to-Face Discussions
Indoors, Environmentally Controlled
Electronic Mail
Frequency of Decision Making
Time Pressure
Deal With Unpleasant or Angry People
Sounds, Noise Levels Are Distracting or Uncomfortable
Letters and Memos
Exposed to Disease or Infections
Exposed to Contaminants
Frequency of Conflict Situations
Extremely Bright or Inadequate Lighting
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
Public Speaking
Exposed to Whole Body Vibration
Indoors, Not Environmentally Controlled
Deal With Physically Aggressive People
In an Enclosed Vehicle or Equipment
Outdoors, Under Cover
Exposed to Hazardous Equipment
In an Open Vehicle or Equipment
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
Outdoors, Exposed to Weather
Exposed to High Places
Very Hot or Cold Temperatures
Exposed to Radiation
Exposed to Minor Burns, Cuts, Bites, or Stings
Cramped Work Space, Awkward Positions
Exposed to Hazardous Conditions
-Extremely competitive-
Level of Competition
-Extremely important-
Deal With External Customers
Work With Work Group or Team
Importance of Being Exact or Accurate
Importance of Repeating Same Tasks
Coordinate or Lead Others
Pace Determined by Speed of Equipment
-Extremely serious-
Consequence of Error
-Fairly important-
Work With Work Group or Team
Pace Determined by Speed of Equipment
Deal With External Customers
Coordinate or Lead Others
Importance of Being Exact or Accurate
Importance of Repeating Same Tasks
-Fairly serious-
Consequence of Error
-High responsibility-
Responsibility for Outcomes and Results
Responsible for Others' Health and Safety
-Highly automated-
Degree of Automation
-Highly competitive-
Level of Competition
-I don't work near other people (beyond 100 ft.)-
Physical Proximity
-I work with others but not closely (e.g., private office)-
Physical Proximity
-Important-
Importance of Repeating Same Tasks
Importance of Being Exact or Accurate
Coordinate or Lead Others
Work With Work Group or Team
Deal With External Customers
Pace Determined by Speed of Equipment
-Important results-
Impact of Decisions on Co-workers or Company Results
-Irregular (changes with weather conditions, production demands, or contract duration)-
Work Schedules
-Less than 40 hours-
Duration of Typical Work Week
-Less than half the time-
Spend Time Standing
Spend Time Walking and Running
Spend Time Bending or Twisting the Body
Spend Time Kneeling, Crouching, Stooping, or Crawling
Spend Time Making Repetitive Motions
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
Spend Time Climbing Ladders, Scaffolds, or Poles
Spend Time Keeping or Regaining Balance
Spend Time Sitting
-Limited freedom-
Freedom to Make Decisions
Structured versus Unstructured Work
-Limited responsibility-
Responsibility for Outcomes and Results
Responsible for Others' Health and Safety
-Minor results-
Impact of Decisions on Co-workers or Company Results
-Moderate responsibility-
Responsible for Others' Health and Safety
Responsibility for Outcomes and Results
-Moderate results-
Impact of Decisions on Co-workers or Company Results
-Moderately automated-
Degree of Automation
-Moderately close (at arm's length)-
Physical Proximity
-Moderately competitive-
Level of Competition
-More than 40 hours-
Duration of Typical Work Week
-More than half the time-
Spend Time Making Repetitive Motions
Spend Time Sitting
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
Spend Time Walking and Running
Spend Time Standing
Spend Time Bending or Twisting the Body
Spend Time Keeping or Regaining Balance
Spend Time Kneeling, Crouching, Stooping, or Crawling
Spend Time Climbing Ladders, Scaffolds, or Poles
-Never-
Exposed to High Places
Exposed to Radiation
In an Open Vehicle or Equipment
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
Exposed to Whole Body Vibration
Spend Time Keeping or Regaining Balance
Exposed to Hazardous Equipment
Outdoors, Under Cover
Outdoors, Exposed to Weather
Spend Time Climbing Ladders, Scaffolds, or Poles
Very Hot or Cold Temperatures
Exposed to Hazardous Conditions
Extremely Bright or Inadequate Lighting
Cramped Work Space, Awkward Positions
Indoors, Not Environmentally Controlled
Exposed to Minor Burns, Cuts, Bites, or Stings
Deal With Physically Aggressive People
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
In an Enclosed Vehicle or Equipment
Exposed to Contaminants
Exposed to Disease or Infections
Spend Time Kneeling, Crouching, Stooping, or Crawling
Public Speaking
Sounds, Noise Levels Are Distracting or Uncomfortable
Spend Time Bending or Twisting the Body
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
Spend Time Walking and Running
Letters and Memos
Indoors, Environmentally Controlled
Frequency of Conflict Situations
Spend Time Standing
Electronic Mail
Frequency of Decision Making
Time Pressure
Spend Time Making Repetitive Motions
Deal With Unpleasant or Angry People
Face-to-Face Discussions
Spend Time Sitting
Telephone
-No contact with others-
Contact With Others
-No freedom-
Structured versus Unstructured Work
Freedom to Make Decisions
-No responsibility-
Responsibility for Outcomes and Results
Responsible for Others' Health and Safety
-No results-
Impact of Decisions on Co-workers or Company Results
-Not at all automated-
Degree of Automation
-Not at all competitive-
Level of Competition
-Not important at all-
Pace Determined by Speed of Equipment
Coordinate or Lead Others
Importance of Repeating Same Tasks
Deal With External Customers
Work With Work Group or Team
Importance of Being Exact or Accurate
-Not serious at all-
Consequence of Error
-Occasional contact with others-
Contact With Others
-Once a month or more but not every week-
Deal With Unpleasant or Angry People
Frequency of Conflict Situations
Frequency of Decision Making
Time Pressure
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
Sounds, Noise Levels Are Distracting or Uncomfortable
Exposed to Minor Burns, Cuts, Bites, or Stings
Letters and Memos
Exposed to Disease or Infections
Face-to-Face Discussions
Deal With Physically Aggressive People
Exposed to Contaminants
Very Hot or Cold Temperatures
Cramped Work Space, Awkward Positions
Electronic Mail
Public Speaking
Exposed to Hazardous Conditions
In an Open Vehicle or Equipment
Telephone
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
Indoors, Environmentally Controlled
Exposed to High Places
Outdoors, Under Cover
Exposed to Radiation
Indoors, Not Environmentally Controlled
Extremely Bright or Inadequate Lighting
Outdoors, Exposed to Weather
Exposed to Whole Body Vibration
Exposed to Hazardous Equipment
In an Enclosed Vehicle or Equipment
-Once a week or more but not every day-
Letters and Memos
Time Pressure
Frequency of Conflict Situations
Electronic Mail
Deal With Unpleasant or Angry People
Frequency of Decision Making
Sounds, Noise Levels Are Distracting or Uncomfortable
Exposed to Minor Burns, Cuts, Bites, or Stings
Cramped Work Space, Awkward Positions
Public Speaking
Exposed to Disease or Infections
Exposed to Contaminants
Face-to-Face Discussions
Extremely Bright or Inadequate Lighting
In an Enclosed Vehicle or Equipment
Telephone
Deal With Physically Aggressive People
Outdoors, Exposed to Weather
Indoors, Not Environmentally Controlled
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
Exposed to High Places
Exposed to Radiation
Very Hot or Cold Temperatures
Exposed to Hazardous Conditions
In an Open Vehicle or Equipment
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
Exposed to Whole Body Vibration
Exposed to Hazardous Equipment
Indoors, Environmentally Controlled
Outdoors, Under Cover
-Once a year or more but not every month-
Public Speaking
Frequency of Decision Making
In an Enclosed Vehicle or Equipment
Deal With Unpleasant or Angry People
Frequency of Conflict Situations
Indoors, Not Environmentally Controlled
Exposed to Contaminants
Deal With Physically Aggressive People
Sounds, Noise Levels Are Distracting or Uncomfortable
Time Pressure
Letters and Memos
Exposed to Disease or Infections
Exposed to Hazardous Conditions
Cramped Work Space, Awkward Positions
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
Outdoors, Exposed to Weather
Telephone
Outdoors, Under Cover
Exposed to Hazardous Equipment
Very Hot or Cold Temperatures
Exposed to Minor Burns, Cuts, Bites, or Stings
Extremely Bright or Inadequate Lighting
Indoors, Environmentally Controlled
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
Exposed to Whole Body Vibration
Face-to-Face Discussions
Exposed to High Places
Electronic Mail
Exposed to Radiation
In an Open Vehicle or Equipment
-Regular (established routine, set schedule)-
Work Schedules
-Seasonal (only during certain times of the year)-
Work Schedules
-Serious-
Consequence of Error
-Slightly automated-
Degree of Automation
-Slightly close (e.g., shared office)-
Physical Proximity
-Slightly competitive-
Level of Competition
-Some freedom-
Freedom to Make Decisions
Structured versus Unstructured Work
-Very close (near touching)-
Physical Proximity
-Very high responsibility-
Responsible for Others' Health and Safety
Responsibility for Outcomes and Results
-Very important-
Coordinate or Lead Others
Importance of Repeating Same Tasks
Importance of Being Exact or Accurate
Deal With External Customers
Work With Work Group or Team
Pace Determined by Speed of Equipment
-Very important results-
Impact of Decisions on Co-workers or Company Results
-Very little freedom-
Freedom to Make Decisions
Structured versus Unstructured Work
-Very serious-
Consequence of Error
Task Ratings
- Importance Core-
Operate telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments.
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
Transmit information or documents to customers, using computer, mail, or facsimile machine.
Hear and resolve complaints from customers and public.
Perform administrative support tasks such as proofreading, transcribing handwritten information, and operating calculators or computers to work with pay records, invoices, balance sheets and other documents.
File and maintain records.
Provide information about establishment such as location of departments or offices, employees within the organization, or services provided.
Collect, sort, distribute and prepare mail, messages and courier deliveries.
Process and prepare memos, correspondence, travel vouchers, or other documents.
- Importance Supplemental-
Receive payment and record receipts for services.
Schedule appointments, and maintain and update appointment calendars.
Analyze data to determine answers to questions from customers or members of the public.
Keep a current record of staff members' whereabouts and availability.
Take orders for merchandise or materials and send them to the proper departments to be filled.
Enroll individuals to participate in programs and notify them of their acceptance.
Calculate and quote rates for tours, stocks, insurance policies, or other products and services.
Schedule space and equipment for special programs and prepare lists of participants.
Perform duties such as taking care of plants and straightening magazines to maintain lobby or reception area.
Conduct tours or deliver talks describing features of public facility such as a historic site or national park.
- Relevance of Task Core-
Operate telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments.
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
Provide information about establishment such as location of departments or offices, employees within the organization, or services provided.
File and maintain records.
Collect, sort, distribute and prepare mail, messages and courier deliveries.
Perform administrative support tasks such as proofreading, transcribing handwritten information, and operating calculators or computers to work with pay records, invoices, balance sheets and other documents.
Hear and resolve complaints from customers and public.
Process and prepare memos, correspondence, travel vouchers, or other documents.
Transmit information or documents to customers, using computer, mail, or facsimile machine.
- Relevance of Task Supplemental-
Perform duties such as taking care of plants and straightening magazines to maintain lobby or reception area.
Keep a current record of staff members' whereabouts and availability.
Receive payment and record receipts for services.
Schedule appointments, and maintain and update appointment calendars.
Analyze data to determine answers to questions from customers or members of the public.
Schedule space and equipment for special programs and prepare lists of participants.
Take orders for merchandise or materials and send them to the proper departments to be filled.
Enroll individuals to participate in programs and notify them of their acceptance.
Calculate and quote rates for tours, stocks, insurance policies, or other products and services.
Conduct tours or deliver talks describing features of public facility such as a historic site or national park.
-Daily Frequency of Task (Categories 1-7) Core-
Collect, sort, distribute and prepare mail, messages and courier deliveries.
Perform administrative support tasks such as proofreading, transcribing handwritten information, and operating calculators or computers to work with pay records, invoices, balance sheets and other documents.
Provide information about establishment such as location of departments or offices, employees within the organization, or services provided.
Transmit information or documents to customers, using computer, mail, or facsimile machine.
File and maintain records.
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
Hear and resolve complaints from customers and public.
Process and prepare memos, correspondence, travel vouchers, or other documents.
Operate telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments.
-Daily Frequency of Task (Categories 1-7) Supplemental-
Calculate and quote rates for tours, stocks, insurance policies, or other products and services.
Perform duties such as taking care of plants and straightening magazines to maintain lobby or reception area.
Keep a current record of staff members' whereabouts and availability.
Take orders for merchandise or materials and send them to the proper departments to be filled.
Analyze data to determine answers to questions from customers or members of the public.
Receive payment and record receipts for services.
Enroll individuals to participate in programs and notify them of their acceptance.
Schedule appointments, and maintain and update appointment calendars.
Schedule space and equipment for special programs and prepare lists of participants.
Conduct tours or deliver talks describing features of public facility such as a historic site or national park.
-Hourly or more Frequency of Task (Categories 1-7) Core-
Operate telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments.
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
File and maintain records.
Transmit information or documents to customers, using computer, mail, or facsimile machine.
Perform administrative support tasks such as proofreading, transcribing handwritten information, and operating calculators or computers to work with pay records, invoices, balance sheets and other documents.
Provide information about establishment such as location of departments or offices, employees within the organization, or services provided.
Hear and resolve complaints from customers and public.
Collect, sort, distribute and prepare mail, messages and courier deliveries.
Process and prepare memos, correspondence, travel vouchers, or other documents.
-Hourly or more Frequency of Task (Categories 1-7) Supplemental-
Schedule appointments, and maintain and update appointment calendars.
Receive payment and record receipts for services.
Keep a current record of staff members' whereabouts and availability.
Analyze data to determine answers to questions from customers or members of the public.
Calculate and quote rates for tours, stocks, insurance policies, or other products and services.
Take orders for merchandise or materials and send them to the proper departments to be filled.
Schedule space and equipment for special programs and prepare lists of participants.
Perform duties such as taking care of plants and straightening magazines to maintain lobby or reception area.
Conduct tours or deliver talks describing features of public facility such as a historic site or national park.
Enroll individuals to participate in programs and notify them of their acceptance.
-More than monthly Frequency of Task (Categories 1-7) Core-
Transmit information or documents to customers, using computer, mail, or facsimile machine.
Hear and resolve complaints from customers and public.
Perform administrative support tasks such as proofreading, transcribing handwritten information, and operating calculators or computers to work with pay records, invoices, balance sheets and other documents.
Collect, sort, distribute and prepare mail, messages and courier deliveries.
Process and prepare memos, correspondence, travel vouchers, or other documents.
File and maintain records.
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
Provide information about establishment such as location of departments or offices, employees within the organization, or services provided.
Operate telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments.
-More than monthly Frequency of Task (Categories 1-7) Supplemental-
Take orders for merchandise or materials and send them to the proper departments to be filled.
Schedule space and equipment for special programs and prepare lists of participants.
Perform duties such as taking care of plants and straightening magazines to maintain lobby or reception area.
Conduct tours or deliver talks describing features of public facility such as a historic site or national park.
Enroll individuals to participate in programs and notify them of their acceptance.
Calculate and quote rates for tours, stocks, insurance policies, or other products and services.
Receive payment and record receipts for services.
Schedule appointments, and maintain and update appointment calendars.
Analyze data to determine answers to questions from customers or members of the public.
Keep a current record of staff members' whereabouts and availability.
-More than weekly Frequency of Task (Categories 1-7) Core-
Process and prepare memos, correspondence, travel vouchers, or other documents.
Provide information about establishment such as location of departments or offices, employees within the organization, or services provided.
File and maintain records.
Hear and resolve complaints from customers and public.
Perform administrative support tasks such as proofreading, transcribing handwritten information, and operating calculators or computers to work with pay records, invoices, balance sheets and other documents.
Collect, sort, distribute and prepare mail, messages and courier deliveries.
Transmit information or documents to customers, using computer, mail, or facsimile machine.
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
Operate telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments.
-More than weekly Frequency of Task (Categories 1-7) Supplemental-
Enroll individuals to participate in programs and notify them of their acceptance.
Schedule appointments, and maintain and update appointment calendars.
Perform duties such as taking care of plants and straightening magazines to maintain lobby or reception area.
Calculate and quote rates for tours, stocks, insurance policies, or other products and services.
Schedule space and equipment for special programs and prepare lists of participants.
Receive payment and record receipts for services.
Analyze data to determine answers to questions from customers or members of the public.
Take orders for merchandise or materials and send them to the proper departments to be filled.
Keep a current record of staff members' whereabouts and availability.
Conduct tours or deliver talks describing features of public facility such as a historic site or national park.
-More than yearly Frequency of Task (Categories 1-7) Core-
Hear and resolve complaints from customers and public.
Process and prepare memos, correspondence, travel vouchers, or other documents.
File and maintain records.
Transmit information or documents to customers, using computer, mail, or facsimile machine.
Provide information about establishment such as location of departments or offices, employees within the organization, or services provided.
Perform administrative support tasks such as proofreading, transcribing handwritten information, and operating calculators or computers to work with pay records, invoices, balance sheets and other documents.
Collect, sort, distribute and prepare mail, messages and courier deliveries.
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
Operate telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments.
-More than yearly Frequency of Task (Categories 1-7) Supplemental-
Schedule space and equipment for special programs and prepare lists of participants.
Enroll individuals to participate in programs and notify them of their acceptance.
Take orders for merchandise or materials and send them to the proper departments to be filled.
Calculate and quote rates for tours, stocks, insurance policies, or other products and services.
Receive payment and record receipts for services.
Analyze data to determine answers to questions from customers or members of the public.
Perform duties such as taking care of plants and straightening magazines to maintain lobby or reception area.
Schedule appointments, and maintain and update appointment calendars.
Keep a current record of staff members' whereabouts and availability.
-Several times daily Frequency of Task (Categories 1-7) Core-
Provide information about establishment such as location of departments or offices, employees within the organization, or services provided.
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
Process and prepare memos, correspondence, travel vouchers, or other documents.
Hear and resolve complaints from customers and public.
File and maintain records.
Transmit information or documents to customers, using computer, mail, or facsimile machine.
Perform administrative support tasks such as proofreading, transcribing handwritten information, and operating calculators or computers to work with pay records, invoices, balance sheets and other documents.
Operate telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments.
Collect, sort, distribute and prepare mail, messages and courier deliveries.
-Several times daily Frequency of Task (Categories 1-7) Supplemental-
Keep a current record of staff members' whereabouts and availability.
Analyze data to determine answers to questions from customers or members of the public.
Receive payment and record receipts for services.
Schedule appointments, and maintain and update appointment calendars.
Enroll individuals to participate in programs and notify them of their acceptance.
Take orders for merchandise or materials and send them to the proper departments to be filled.
Perform duties such as taking care of plants and straightening magazines to maintain lobby or reception area.
Conduct tours or deliver talks describing features of public facility such as a historic site or national park.
Calculate and quote rates for tours, stocks, insurance policies, or other products and services.
Schedule space and equipment for special programs and prepare lists of participants.
-Yearly or less Frequency of Task (Categories 1-7) Core-
Perform administrative support tasks such as proofreading, transcribing handwritten information, and operating calculators or computers to work with pay records, invoices, balance sheets and other documents.
Transmit information or documents to customers, using computer, mail, or facsimile machine.
Provide information about establishment such as location of departments or offices, employees within the organization, or services provided.
Operate telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments.
Collect, sort, distribute and prepare mail, messages and courier deliveries.
File and maintain records.
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
Hear and resolve complaints from customers and public.
Process and prepare memos, correspondence, travel vouchers, or other documents.
-Yearly or less Frequency of Task (Categories 1-7) Supplemental-
Conduct tours or deliver talks describing features of public facility such as a historic site or national park.
Take orders for merchandise or materials and send them to the proper departments to be filled.
Enroll individuals to participate in programs and notify them of their acceptance.
Analyze data to determine answers to questions from customers or members of the public.
Calculate and quote rates for tours, stocks, insurance policies, or other products and services.
Schedule appointments, and maintain and update appointment calendars.
Schedule space and equipment for special programs and prepare lists of participants.
Perform duties such as taking care of plants and straightening magazines to maintain lobby or reception area.
Keep a current record of staff members' whereabouts and availability.
Receive payment and record receipts for services.
Education Training Experience
-On-Site or In-Plant Training-
None
Up to and including 1 month
Over 1 month, up to and including 3 months
Over 3 months, up to and including 6 months
Over 6 months, up to and including 1 year
Over 1 year, up to and including 2 years
Over 2 years, up to and including 4 years
-On-the-Job Training-
None or short demonstration
Anything beyond short demonstration, up to and including 1 month
Over 1 month, up to and including 3 months
Over 3 months, up to and including 6 months
Over 6 months, up to and including 1 year
Over 1 year, up to and including 2 years
Over 2 years, up to and including 4 years
-Related Work Experience-
None
Up to and including 1 month
Over 1 month, up to and including 3 months
Over 3 months, up to and including 6 months
Over 6 months, up to and including 1 year
Over 1 year, up to and including 2 years
Over 2 years, up to and including 4 years
Over 4 years, up to and including 6 years
Over 6 years, up to and including 8 years
-Required Level of Education-
Less than a High School Diploma
High School Diploma (or GED or High School Equivalence Certificate)
Post-Secondary Certificate - awarded for training completed after high school (for example, in Personnel Services, Engineering-related Technologies, Vocational Home Economics, Construction Trades, Mechanics and Repairers, Precision Production Trades)
Some College Courses
Associate's Degree (or other 2-year degree)
Bachelor's Degree
Post-Baccalaureate Certificate - awarded for completion of an organized program of study; designed for people who have completed a Baccalaureate degree, but do not meet the requirements of academic degrees carrying the title of Master
Post-Doctoral Training