- Description
- Work Activities
- Abilities
- Interests
- Knowledge
- Wages
- Skills
- Work Values
- Work Styles
- Related Degrees
- Work Context
- Task Ratings
- Education
Job Description: Operate radio, telephone, or computer equipment at emergency response centers. Receive reports from the public of crimes, disturbances, fires, and medical or police emergencies. Relay information to law enforcement and emergency response personnel. May maintain contact with caller until responders arrive.
Police, Fire, and Ambulance Dispatchers spend a lot of their time Performing for or Working Directly with the Public. They are naturally good at Speech Recognition, Oral Expression, Speech Clarity, and Oral Comprehension. Police, Fire, and Ambulance Dispatchers are typically characterized as being Conventional and Realistic. They are usually very knowledgable about Customer and Personal Service, Clerical, and Telecommunications and are skilled at Critical Thinking and Active Listening.
Work Activities
Performing for or Working Directly with the Public
Communicating with Persons Outside Organization
Communicating with Supervisors, Peers, or Subordinates
Updating and Using Relevant Knowledge
Getting Information
Making Decisions and Solving Problems
Establishing and Maintaining Interpersonal Relationships
Documenting/Recording Information
Processing Information
Assisting and Caring for Others
Identifying Objects, Actions, and Events
Monitor Processes, Materials, or Surroundings
Organizing, Planning, and Prioritizing Work
Interacting With Computers
Evaluating Information to Determine Compliance with Standards
Resolving Conflicts and Negotiating with Others
Interpreting the Meaning of Information for Others
Analyzing Data or Information
Judging the Qualities of Things, Services, or People
Coordinating the Work and Activities of Others
Performing Administrative Activities
Scheduling Work and Activities
Training and Teaching Others
Estimating the Quantifiable Characteristics of Products, Events, or Information
Coaching and Developing Others
Provide Consultation and Advice to Others
Developing Objectives and Strategies
Thinking Creatively
Inspecting Equipment, Structures, or Material
Developing and Building Teams
Monitoring and Controlling Resources
Guiding, Directing, and Motivating Subordinates
Handling and Moving Objects
Controlling Machines and Processes
Staffing Organizational Units
Repairing and Maintaining Electronic Equipment
Selling or Influencing Others
Performing General Physical Activities
Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment
Repairing and Maintaining Mechanical Equipment
Operating Vehicles, Mechanized Devices, or Equipment
Abilities
Speech Recognition
Oral Expression
Speech Clarity
Oral Comprehension
Selective Attention
Near Vision
Problem Sensitivity
Perceptual Speed
Information Ordering
Deductive Reasoning
Time Sharing
Flexibility of Closure
Inductive Reasoning
Written Comprehension
Auditory Attention
Category Flexibility
Written Expression
Far Vision
Finger Dexterity
Fluency of Ideas
Memorization
Speed of Closure
Originality
Visualization
Hearing Sensitivity
Control Precision
Reaction Time
Visual Color Discrimination
Arm-Hand Steadiness
Response Orientation
Number Facility
Mathematical Reasoning
Multilimb Coordination
Wrist-Finger Speed
Manual Dexterity
Depth Perception
Extent Flexibility
Rate Control
Glare Sensitivity
Stamina
Gross Body Equilibrium
Gross Body Coordination
Static Strength
Explosive Strength
Interests
Conventional
Realistic
Enterprising
Social
Investigative
Artistic
Knowledge
Customer and Personal Service
Clerical
Telecommunications
Computers and Electronics
Public Safety and Security
Psychology
Law and Government
English Language
Communications and Media
Education and Training
Geography
Administration and Management
Personnel and Human Resources
Therapy and Counseling
Philosophy and Theology
Sociology and Anthropology
Mathematics
Transportation
Foreign Language
Medicine and Dentistry
Mechanical
Chemistry
Wages
California
$53,540
Nevada
$51,340
Oregon
$44,850
Washington
$44,510
Illinois
$44,380
Colorado
$43,610
Connecticut
$43,240
Hawaii
$43,150
Maryland
$42,240
Minnesota
$41,730
Wisconsin
$41,030
New Jersey
$40,670
New York
$40,410
Michigan
$39,970
Alaska
$39,900
Massachusetts
$39,570
Arizona
$39,240
Rhode Island
$38,370
Ohio
$38,230
Delaware
$37,840
Vermont
$37,110
New Hampshire
$36,780
Iowa
$36,030
Florida
$35,720
Wyoming
$35,570
Pennsylvania
$35,530
Maine
$35,350
Virginia
$34,140
Idaho
$33,190
North Dakota
$32,330
Texas
$31,880
Utah
$31,490
Indiana
$31,360
North Carolina
$31,200
New Mexico
$30,470
Montana
$30,330
Nebraska
$30,290
South Carolina
$29,460
Tennessee
$29,110
South Dakota
$28,950
Georgia
$28,710
Missouri
$28,500
Kansas
$28,160
Alabama
$26,840
Kentucky
$26,750
Louisiana
$26,040
Oklahoma
$25,320
Arkansas
$24,730
Mississippi
$23,940
West Virginia
$23,500
Puerto Rico
$19,500
Skills
Critical Thinking
Active Listening
Speaking
Reading Comprehension
Coordination
Social Perceptiveness
Monitoring
Service Orientation
Persuasion
Complex Problem Solving
Writing
Instructing
Active Learning
Time Management
Learning Strategies
Judgment and Decision Making
Negotiation
Management of Personnel Resources
Systems Analysis
Operation Monitoring
Operations Analysis
Operation and Control
Systems Evaluation
Mathematics
Troubleshooting
Quality Control Analysis
Management of Material Resources
Management of Financial Resources
Programming
Science
Technology Design
Work Values
Relationships
Support
Achievement
Independence
Working Conditions
Recognition
Work Styles
Stress Tolerance
Self Control
Integrity
Dependability
Attention to Detail
Concern for Others
Cooperation
Persistence
Social Orientation
Adaptability/Flexibility
Initiative
Leadership
Achievement/Effort
Independence
Analytical Thinking
Innovation
Related University Degree Programs
Work Context
Telephone
Contact With Others
Deal With External Customers
Importance of Being Exact or Accurate
Spend Time Sitting
Work With Work Group or Team
Impact of Decisions on Co-workers or Company Results
Frequency of Decision Making
Deal With Unpleasant or Angry People
Importance of Repeating Same Tasks
Face-to-Face Discussions
Indoors, Environmentally Controlled
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
Consequence of Error
Spend Time Making Repetitive Motions
Frequency of Conflict Situations
Coordinate or Lead Others
Responsible for Others' Health and Safety
Freedom to Make Decisions
Structured versus Unstructured Work
Responsibility for Outcomes and Results
Time Pressure
Sounds, Noise Levels Are Distracting or Uncomfortable
Letters and Memos
Physical Proximity
Exposed to Contaminants
Electronic Mail
Deal With Physically Aggressive People
Extremely Bright or Inadequate Lighting
Degree of Automation
Spend Time Bending or Twisting the Body
Duration of Typical Work Week
Level of Competition
Pace Determined by Speed of Equipment
Cramped Work Space, Awkward Positions
Exposed to Disease or Infections
Public Speaking
Spend Time Standing
Very Hot or Cold Temperatures
Indoors, Not Environmentally Controlled
In an Enclosed Vehicle or Equipment
Exposed to Minor Burns, Cuts, Bites, or Stings
Spend Time Walking and Running
Work Schedules
Spend Time Kneeling, Crouching, Stooping, or Crawling
Outdoors, Exposed to Weather
Outdoors, Under Cover
Exposed to Hazardous Equipment
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
Exposed to Hazardous Conditions
Spend Time Keeping or Regaining Balance
Exposed to Radiation
In an Open Vehicle or Equipment
Exposed to Whole Body Vibration
Spend Time Climbing Ladders, Scaffolds, or Poles
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
Exposed to High Places
-40 hours-
Duration of Typical Work Week
-A lot of freedom-
Freedom to Make Decisions
Structured versus Unstructured Work
-About half the time-
Spend Time Bending or Twisting the Body
Spend Time Making Repetitive Motions
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
Spend Time Standing
Spend Time Walking and Running
Spend Time Kneeling, Crouching, Stooping, or Crawling
Spend Time Climbing Ladders, Scaffolds, or Poles
Spend Time Sitting
Spend Time Keeping or Regaining Balance
-Completely automated-
Degree of Automation
-Constant contact with others-
Contact With Others
-Contact with others about half the time-
Contact With Others
-Contact with others most of the time-
Contact With Others
-Continually or almost continually-
Spend Time Sitting
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
Spend Time Making Repetitive Motions
Spend Time Bending or Twisting the Body
Spend Time Kneeling, Crouching, Stooping, or Crawling
Spend Time Keeping or Regaining Balance
Spend Time Walking and Running
Spend Time Standing
Spend Time Climbing Ladders, Scaffolds, or Poles
-Every day-
Telephone
Frequency of Decision Making
Indoors, Environmentally Controlled
Face-to-Face Discussions
Deal With Unpleasant or Angry People
Frequency of Conflict Situations
Time Pressure
Sounds, Noise Levels Are Distracting or Uncomfortable
Electronic Mail
Exposed to Contaminants
Extremely Bright or Inadequate Lighting
Deal With Physically Aggressive People
Letters and Memos
Cramped Work Space, Awkward Positions
Exposed to Disease or Infections
Indoors, Not Environmentally Controlled
Public Speaking
Very Hot or Cold Temperatures
Exposed to Radiation
In an Enclosed Vehicle or Equipment
Outdoors, Exposed to Weather
Exposed to Hazardous Equipment
Exposed to Minor Burns, Cuts, Bites, or Stings
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
In an Open Vehicle or Equipment
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
Exposed to Whole Body Vibration
Exposed to High Places
Outdoors, Under Cover
Exposed to Hazardous Conditions
-Extremely competitive-
Level of Competition
-Extremely important-
Deal With External Customers
Importance of Being Exact or Accurate
Work With Work Group or Team
Importance of Repeating Same Tasks
Coordinate or Lead Others
Pace Determined by Speed of Equipment
-Extremely serious-
Consequence of Error
-Fairly important-
Pace Determined by Speed of Equipment
Importance of Repeating Same Tasks
Deal With External Customers
Importance of Being Exact or Accurate
Coordinate or Lead Others
Work With Work Group or Team
-Fairly serious-
Consequence of Error
-High responsibility-
Responsibility for Outcomes and Results
Responsible for Others' Health and Safety
-Highly automated-
Degree of Automation
-Highly competitive-
Level of Competition
-I don't work near other people (beyond 100 ft.)-
Physical Proximity
-I work with others but not closely (e.g., private office)-
Physical Proximity
-Important-
Coordinate or Lead Others
Pace Determined by Speed of Equipment
Work With Work Group or Team
Importance of Repeating Same Tasks
Deal With External Customers
Importance of Being Exact or Accurate
-Important results-
Impact of Decisions on Co-workers or Company Results
-Irregular (changes with weather conditions, production demands, or contract duration)-
Work Schedules
-Less than 40 hours-
Duration of Typical Work Week
-Less than half the time-
Spend Time Standing
Spend Time Bending or Twisting the Body
Spend Time Walking and Running
Spend Time Kneeling, Crouching, Stooping, or Crawling
Spend Time Keeping or Regaining Balance
Spend Time Making Repetitive Motions
Spend Time Climbing Ladders, Scaffolds, or Poles
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
Spend Time Sitting
-Limited freedom-
Structured versus Unstructured Work
Freedom to Make Decisions
-Limited responsibility-
Responsibility for Outcomes and Results
Responsible for Others' Health and Safety
-Minor results-
Impact of Decisions on Co-workers or Company Results
-Moderate responsibility-
Responsibility for Outcomes and Results
Responsible for Others' Health and Safety
-Moderate results-
Impact of Decisions on Co-workers or Company Results
-Moderately automated-
Degree of Automation
-Moderately close (at arm's length)-
Physical Proximity
-Moderately competitive-
Level of Competition
-More than 40 hours-
Duration of Typical Work Week
-More than half the time-
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
Spend Time Making Repetitive Motions
Spend Time Bending or Twisting the Body
Spend Time Sitting
Spend Time Kneeling, Crouching, Stooping, or Crawling
Spend Time Climbing Ladders, Scaffolds, or Poles
Spend Time Keeping or Regaining Balance
Spend Time Walking and Running
Spend Time Standing
-Never-
Exposed to High Places
Exposed to Radiation
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
Spend Time Climbing Ladders, Scaffolds, or Poles
In an Open Vehicle or Equipment
Exposed to Whole Body Vibration
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
Exposed to Hazardous Conditions
Exposed to Hazardous Equipment
Spend Time Keeping or Regaining Balance
Outdoors, Exposed to Weather
Outdoors, Under Cover
Spend Time Kneeling, Crouching, Stooping, or Crawling
Exposed to Minor Burns, Cuts, Bites, or Stings
In an Enclosed Vehicle or Equipment
Indoors, Not Environmentally Controlled
Very Hot or Cold Temperatures
Spend Time Walking and Running
Cramped Work Space, Awkward Positions
Exposed to Disease or Infections
Public Speaking
Extremely Bright or Inadequate Lighting
Spend Time Standing
Exposed to Contaminants
Electronic Mail
Deal With Physically Aggressive People
Spend Time Bending or Twisting the Body
Time Pressure
Sounds, Noise Levels Are Distracting or Uncomfortable
Indoors, Environmentally Controlled
Letters and Memos
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
Spend Time Sitting
Face-to-Face Discussions
Spend Time Making Repetitive Motions
Frequency of Conflict Situations
Telephone
Frequency of Decision Making
Deal With Unpleasant or Angry People
-No contact with others-
Contact With Others
-No freedom-
Structured versus Unstructured Work
Freedom to Make Decisions
-No responsibility-
Responsible for Others' Health and Safety
Responsibility for Outcomes and Results
-No results-
Impact of Decisions on Co-workers or Company Results
-Not at all automated-
Degree of Automation
-Not at all competitive-
Level of Competition
-Not important at all-
Pace Determined by Speed of Equipment
Coordinate or Lead Others
Importance of Repeating Same Tasks
Work With Work Group or Team
Deal With External Customers
Importance of Being Exact or Accurate
-Not serious at all-
Consequence of Error
-Occasional contact with others-
Contact With Others
-Once a month or more but not every week-
Letters and Memos
Exposed to Disease or Infections
Frequency of Conflict Situations
Public Speaking
Sounds, Noise Levels Are Distracting or Uncomfortable
Electronic Mail
Exposed to Contaminants
Deal With Physically Aggressive People
Time Pressure
Exposed to Minor Burns, Cuts, Bites, or Stings
Cramped Work Space, Awkward Positions
Frequency of Decision Making
Deal With Unpleasant or Angry People
Extremely Bright or Inadequate Lighting
Face-to-Face Discussions
Exposed to Hazardous Conditions
Indoors, Environmentally Controlled
Outdoors, Under Cover
Very Hot or Cold Temperatures
Indoors, Not Environmentally Controlled
In an Open Vehicle or Equipment
Exposed to Hazardous Equipment
Exposed to High Places
Exposed to Radiation
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
Telephone
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
Outdoors, Exposed to Weather
Exposed to Whole Body Vibration
In an Enclosed Vehicle or Equipment
-Once a week or more but not every day-
Letters and Memos
Deal With Physically Aggressive People
Deal With Unpleasant or Angry People
Sounds, Noise Levels Are Distracting or Uncomfortable
Exposed to Contaminants
Cramped Work Space, Awkward Positions
Frequency of Conflict Situations
Very Hot or Cold Temperatures
Exposed to Disease or Infections
Electronic Mail
Face-to-Face Discussions
In an Enclosed Vehicle or Equipment
Time Pressure
Extremely Bright or Inadequate Lighting
Indoors, Not Environmentally Controlled
Indoors, Environmentally Controlled
Frequency of Decision Making
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
Outdoors, Exposed to Weather
Exposed to Minor Burns, Cuts, Bites, or Stings
Exposed to Hazardous Conditions
In an Open Vehicle or Equipment
Telephone
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
Exposed to Whole Body Vibration
Exposed to Hazardous Equipment
Exposed to High Places
Outdoors, Under Cover
Exposed to Radiation
Public Speaking
-Once a year or more but not every month-
Public Speaking
In an Enclosed Vehicle or Equipment
Deal With Physically Aggressive People
Exposed to Minor Burns, Cuts, Bites, or Stings
Indoors, Not Environmentally Controlled
Very Hot or Cold Temperatures
Outdoors, Under Cover
Outdoors, Exposed to Weather
Letters and Memos
Electronic Mail
Sounds, Noise Levels Are Distracting or Uncomfortable
Frequency of Conflict Situations
Time Pressure
Exposed to Hazardous Equipment
Exposed to Hazardous Conditions
Exposed to Whole Body Vibration
Cramped Work Space, Awkward Positions
Exposed to Disease or Infections
Frequency of Decision Making
In an Open Vehicle or Equipment
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
Exposed to Contaminants
Face-to-Face Discussions
Extremely Bright or Inadequate Lighting
Exposed to High Places
Indoors, Environmentally Controlled
Deal With Unpleasant or Angry People
Exposed to Radiation
Telephone
-Regular (established routine, set schedule)-
Work Schedules
-Seasonal (only during certain times of the year)-
Work Schedules
-Serious-
Consequence of Error
-Slightly automated-
Degree of Automation
-Slightly close (e.g., shared office)-
Physical Proximity
-Slightly competitive-
Level of Competition
-Some freedom-
Freedom to Make Decisions
Structured versus Unstructured Work
-Very close (near touching)-
Physical Proximity
-Very high responsibility-
Responsible for Others' Health and Safety
Responsibility for Outcomes and Results
-Very important-
Coordinate or Lead Others
Importance of Repeating Same Tasks
Work With Work Group or Team
Importance of Being Exact or Accurate
Deal With External Customers
Pace Determined by Speed of Equipment
-Very important results-
Impact of Decisions on Co-workers or Company Results
-Very little freedom-
Freedom to Make Decisions
Structured versus Unstructured Work
-Very serious-
Consequence of Error
Task Ratings
- Importance Core-
Question callers to determine their locations, and the nature of their problems to determine type of response needed.
Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls for departments within a city.
Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
Record details of calls, dispatches, and messages.
Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.
Maintain access to, and security of, highly sensitive materials.
Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.
Scan status charts and computer screens, and contact emergency response field units to determine emergency units available for dispatch.
Observe alarm registers and scan maps to determine whether a specific emergency is in the dispatch service area.
Maintain files of information relating to emergency calls such as personnel rosters, and emergency call-out and pager files.
Monitor various radio frequencies such as those used by public works departments, school security, and civil defense to keep apprised of developing situations.
Learn material and pass required tests for certification.
Read and effectively interpret small-scale maps and information from a computer screen to determine locations and provide directions.
Answer routine inquiries, and refer calls not requiring dispatches to appropriate departments and agencies.
Test and adjust communication and alarm systems, and report malfunctions to maintenance units.
- Importance Supplemental-
Provide emergency medical instructions to callers.
Monitor alarm systems to detect emergencies such as fires and illegal entry into establishments.
Operate and maintain mobile dispatch vehicles and equipment.
- Relevance of Task Core-
Answer routine inquiries, and refer calls not requiring dispatches to appropriate departments and agencies.
Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
Question callers to determine their locations, and the nature of their problems to determine type of response needed.
Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls for departments within a city.
Learn material and pass required tests for certification.
Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.
Record details of calls, dispatches, and messages.
Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.
Maintain files of information relating to emergency calls such as personnel rosters, and emergency call-out and pager files.
Scan status charts and computer screens, and contact emergency response field units to determine emergency units available for dispatch.
Maintain access to, and security of, highly sensitive materials.
Read and effectively interpret small-scale maps and information from a computer screen to determine locations and provide directions.
Monitor various radio frequencies such as those used by public works departments, school security, and civil defense to keep apprised of developing situations.
Observe alarm registers and scan maps to determine whether a specific emergency is in the dispatch service area.
Test and adjust communication and alarm systems, and report malfunctions to maintenance units.
- Relevance of Task Supplemental-
Provide emergency medical instructions to callers.
Monitor alarm systems to detect emergencies such as fires and illegal entry into establishments.
Operate and maintain mobile dispatch vehicles and equipment.
-Daily Frequency of Task (Categories 1-7) Core-
Read and effectively interpret small-scale maps and information from a computer screen to determine locations and provide directions.
Maintain files of information relating to emergency calls such as personnel rosters, and emergency call-out and pager files.
Test and adjust communication and alarm systems, and report malfunctions to maintenance units.
Observe alarm registers and scan maps to determine whether a specific emergency is in the dispatch service area.
Maintain access to, and security of, highly sensitive materials.
Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.
Monitor various radio frequencies such as those used by public works departments, school security, and civil defense to keep apprised of developing situations.
Scan status charts and computer screens, and contact emergency response field units to determine emergency units available for dispatch.
Answer routine inquiries, and refer calls not requiring dispatches to appropriate departments and agencies.
Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.
Record details of calls, dispatches, and messages.
Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls for departments within a city.
Question callers to determine their locations, and the nature of their problems to determine type of response needed.
Learn material and pass required tests for certification.
-Daily Frequency of Task (Categories 1-7) Supplemental-
Monitor alarm systems to detect emergencies such as fires and illegal entry into establishments.
Provide emergency medical instructions to callers.
Operate and maintain mobile dispatch vehicles and equipment.
-Hourly or more Frequency of Task (Categories 1-7) Core-
Question callers to determine their locations, and the nature of their problems to determine type of response needed.
Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls for departments within a city.
Record details of calls, dispatches, and messages.
Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
Scan status charts and computer screens, and contact emergency response field units to determine emergency units available for dispatch.
Answer routine inquiries, and refer calls not requiring dispatches to appropriate departments and agencies.
Monitor various radio frequencies such as those used by public works departments, school security, and civil defense to keep apprised of developing situations.
Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.
Maintain access to, and security of, highly sensitive materials.
Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.
Maintain files of information relating to emergency calls such as personnel rosters, and emergency call-out and pager files.
Observe alarm registers and scan maps to determine whether a specific emergency is in the dispatch service area.
Read and effectively interpret small-scale maps and information from a computer screen to determine locations and provide directions.
Test and adjust communication and alarm systems, and report malfunctions to maintenance units.
Learn material and pass required tests for certification.
-Hourly or more Frequency of Task (Categories 1-7) Supplemental-
Operate and maintain mobile dispatch vehicles and equipment.
Monitor alarm systems to detect emergencies such as fires and illegal entry into establishments.
Provide emergency medical instructions to callers.
-More than monthly Frequency of Task (Categories 1-7) Core-
Test and adjust communication and alarm systems, and report malfunctions to maintenance units.
Learn material and pass required tests for certification.
Maintain files of information relating to emergency calls such as personnel rosters, and emergency call-out and pager files.
Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.
Maintain access to, and security of, highly sensitive materials.
Read and effectively interpret small-scale maps and information from a computer screen to determine locations and provide directions.
Monitor various radio frequencies such as those used by public works departments, school security, and civil defense to keep apprised of developing situations.
Observe alarm registers and scan maps to determine whether a specific emergency is in the dispatch service area.
Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.
Answer routine inquiries, and refer calls not requiring dispatches to appropriate departments and agencies.
Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
Question callers to determine their locations, and the nature of their problems to determine type of response needed.
Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls for departments within a city.
Record details of calls, dispatches, and messages.
Scan status charts and computer screens, and contact emergency response field units to determine emergency units available for dispatch.
-More than monthly Frequency of Task (Categories 1-7) Supplemental-
Provide emergency medical instructions to callers.
Operate and maintain mobile dispatch vehicles and equipment.
Monitor alarm systems to detect emergencies such as fires and illegal entry into establishments.
-More than weekly Frequency of Task (Categories 1-7) Core-
Test and adjust communication and alarm systems, and report malfunctions to maintenance units.
Read and effectively interpret small-scale maps and information from a computer screen to determine locations and provide directions.
Observe alarm registers and scan maps to determine whether a specific emergency is in the dispatch service area.
Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.
Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.
Maintain files of information relating to emergency calls such as personnel rosters, and emergency call-out and pager files.
Monitor various radio frequencies such as those used by public works departments, school security, and civil defense to keep apprised of developing situations.
Learn material and pass required tests for certification.
Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls for departments within a city.
Maintain access to, and security of, highly sensitive materials.
Question callers to determine their locations, and the nature of their problems to determine type of response needed.
Scan status charts and computer screens, and contact emergency response field units to determine emergency units available for dispatch.
Record details of calls, dispatches, and messages.
Answer routine inquiries, and refer calls not requiring dispatches to appropriate departments and agencies.
Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
-More than weekly Frequency of Task (Categories 1-7) Supplemental-
Operate and maintain mobile dispatch vehicles and equipment.
Provide emergency medical instructions to callers.
Monitor alarm systems to detect emergencies such as fires and illegal entry into establishments.
-More than yearly Frequency of Task (Categories 1-7) Core-
Learn material and pass required tests for certification.
Test and adjust communication and alarm systems, and report malfunctions to maintenance units.
Maintain files of information relating to emergency calls such as personnel rosters, and emergency call-out and pager files.
Scan status charts and computer screens, and contact emergency response field units to determine emergency units available for dispatch.
Monitor various radio frequencies such as those used by public works departments, school security, and civil defense to keep apprised of developing situations.
Read and effectively interpret small-scale maps and information from a computer screen to determine locations and provide directions.
Observe alarm registers and scan maps to determine whether a specific emergency is in the dispatch service area.
Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.
Record details of calls, dispatches, and messages.
Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.
Answer routine inquiries, and refer calls not requiring dispatches to appropriate departments and agencies.
Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
Maintain access to, and security of, highly sensitive materials.
Question callers to determine their locations, and the nature of their problems to determine type of response needed.
Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls for departments within a city.
-More than yearly Frequency of Task (Categories 1-7) Supplemental-
Provide emergency medical instructions to callers.
Operate and maintain mobile dispatch vehicles and equipment.
Monitor alarm systems to detect emergencies such as fires and illegal entry into establishments.
-Several times daily Frequency of Task (Categories 1-7) Core-
Observe alarm registers and scan maps to determine whether a specific emergency is in the dispatch service area.
Answer routine inquiries, and refer calls not requiring dispatches to appropriate departments and agencies.
Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.
Read and effectively interpret small-scale maps and information from a computer screen to determine locations and provide directions.
Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.
Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
Maintain files of information relating to emergency calls such as personnel rosters, and emergency call-out and pager files.
Scan status charts and computer screens, and contact emergency response field units to determine emergency units available for dispatch.
Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls for departments within a city.
Maintain access to, and security of, highly sensitive materials.
Record details of calls, dispatches, and messages.
Monitor various radio frequencies such as those used by public works departments, school security, and civil defense to keep apprised of developing situations.
Question callers to determine their locations, and the nature of their problems to determine type of response needed.
Test and adjust communication and alarm systems, and report malfunctions to maintenance units.
Learn material and pass required tests for certification.
-Several times daily Frequency of Task (Categories 1-7) Supplemental-
Provide emergency medical instructions to callers.
Monitor alarm systems to detect emergencies such as fires and illegal entry into establishments.
Operate and maintain mobile dispatch vehicles and equipment.
-Yearly or less Frequency of Task (Categories 1-7) Core-
Learn material and pass required tests for certification.
Test and adjust communication and alarm systems, and report malfunctions to maintenance units.
Maintain access to, and security of, highly sensitive materials.
Read and effectively interpret small-scale maps and information from a computer screen to determine locations and provide directions.
Monitor various radio frequencies such as those used by public works departments, school security, and civil defense to keep apprised of developing situations.
Observe alarm registers and scan maps to determine whether a specific emergency is in the dispatch service area.
Answer routine inquiries, and refer calls not requiring dispatches to appropriate departments and agencies.
Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.
Maintain files of information relating to emergency calls such as personnel rosters, and emergency call-out and pager files.
Question callers to determine their locations, and the nature of their problems to determine type of response needed.
Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls for departments within a city.
Record details of calls, dispatches, and messages.
Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.
Scan status charts and computer screens, and contact emergency response field units to determine emergency units available for dispatch.
-Yearly or less Frequency of Task (Categories 1-7) Supplemental-
Operate and maintain mobile dispatch vehicles and equipment.
Provide emergency medical instructions to callers.
Monitor alarm systems to detect emergencies such as fires and illegal entry into establishments.
Education Training Experience
-On-Site or In-Plant Training-
None
Up to and including 1 month
Over 1 month, up to and including 3 months
Over 3 months, up to and including 6 months
Over 6 months, up to and including 1 year
Over 1 year, up to and including 2 years
Over 2 years, up to and including 4 years
-On-the-Job Training-
Anything beyond short demonstration, up to and including 1 month
Over 1 month, up to and including 3 months
Over 3 months, up to and including 6 months
Over 6 months, up to and including 1 year
Over 1 year, up to and including 2 years
-Related Work Experience-
None
Over 1 month, up to and including 3 months
Over 3 months, up to and including 6 months
Over 6 months, up to and including 1 year
Over 1 year, up to and including 2 years
Over 2 years, up to and including 4 years
Over 4 years, up to and including 6 years
-Required Level of Education-
High School Diploma (or GED or High School Equivalence Certificate)
Post-Secondary Certificate - awarded for training completed after high school (for example, in Personnel Services, Engineering-related Technologies, Vocational Home Economics, Construction Trades, Mechanics and Repairers, Precision Production Trades)
Some College Courses
Associate's Degree (or other 2-year degree)
Bachelor's Degree