- Description
- Work Activities
- Abilities
- Interests
- Knowledge
- Wages
- Skills
- Work Values
- Work Styles
- Related Degrees
- Work Context
- Task Ratings
- Education
Job Description: Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.
Order Clerks spend a lot of their time Establishing and Maintaining Interpersonal Relationships. They are naturally good at Near Vision, Speech Recognition, Oral Expression, and Oral Comprehension. Order Clerks are typically characterized as being Conventional and Enterprising. They are usually very knowledgable about Customer and Personal Service, Clerical, and Sales and Marketing and are skilled at Critical Thinking and Reading Comprehension.
Work Activities
Establishing and Maintaining Interpersonal Relationships
Getting Information
Updating and Using Relevant Knowledge
Communicating with Supervisors, Peers, or Subordinates
Organizing, Planning, and Prioritizing Work
Performing Administrative Activities
Interacting With Computers
Communicating with Persons Outside Organization
Making Decisions and Solving Problems
Selling or Influencing Others
Processing Information
Handling and Moving Objects
Identifying Objects, Actions, and Events
Analyzing Data or Information
Monitor Processes, Materials, or Surroundings
Resolving Conflicts and Negotiating with Others
Coordinating the Work and Activities of Others
Performing for or Working Directly with the Public
Estimating the Quantifiable Characteristics of Products, Events, or Information
Training and Teaching Others
Judging the Qualities of Things, Services, or People
Documenting/Recording Information
Guiding, Directing, and Motivating Subordinates
Interpreting the Meaning of Information for Others
Inspecting Equipment, Structures, or Material
Monitoring and Controlling Resources
Provide Consultation and Advice to Others
Coaching and Developing Others
Controlling Machines and Processes
Evaluating Information to Determine Compliance with Standards
Performing General Physical Activities
Assisting and Caring for Others
Operating Vehicles, Mechanized Devices, or Equipment
Scheduling Work and Activities
Developing Objectives and Strategies
Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment
Thinking Creatively
Developing and Building Teams
Repairing and Maintaining Electronic Equipment
Abilities
Near Vision
Speech Recognition
Oral Expression
Oral Comprehension
Written Comprehension
Speech Clarity
Problem Sensitivity
Category Flexibility
Flexibility of Closure
Deductive Reasoning
Written Expression
Information Ordering
Number Facility
Finger Dexterity
Perceptual Speed
Fluency of Ideas
Speed of Closure
Inductive Reasoning
Time Sharing
Selective Attention
Auditory Attention
Memorization
Far Vision
Visualization
Originality
Trunk Strength
Mathematical Reasoning
Arm-Hand Steadiness
Visual Color Discrimination
Control Precision
Manual Dexterity
Wrist-Finger Speed
Hearing Sensitivity
Depth Perception
Multilimb Coordination
Static Strength
Interests
Conventional
Enterprising
Social
Realistic
Investigative
Artistic
Knowledge
Customer and Personal Service
Clerical
Sales and Marketing
Computers and Electronics
Mathematics
English Language
Administration and Management
Production and Processing
Building and Construction
Economics and Accounting
Public Safety and Security
Communications and Media
Chemistry
Telecommunications
Mechanical
Design
Physics
Transportation
Personnel and Human Resources
Education and Training
Wages
Alaska
$34,890
District of Columbia
$34,710
Connecticut
$34,480
Massachusetts
$33,500
New Jersey
$33,160
Washington
$32,630
Minnesota
$31,950
New York
$31,520
Rhode Island
$31,410
Colorado
$31,350
California
$31,070
Maryland
$30,760
Illinois
$30,730
New Hampshire
$30,650
Oregon
$30,490
Arizona
$30,430
Michigan
$30,080
Idaho
$29,990
Nevada
$29,430
Georgia
$29,270
Ohio
$28,960
Wyoming
$28,720
Tennessee
$28,680
Indiana
$28,510
Iowa
$28,470
Wisconsin
$28,400
North Dakota
$28,180
North Carolina
$28,000
Delaware
$27,980
Texas
$27,830
Hawaii
$27,360
South Carolina
$27,350
Pennsylvania
$27,260
Kansas
$27,150
Florida
$26,580
Kentucky
$25,760
Virginia
$25,430
Mississippi
$25,350
Arkansas
$25,310
Oklahoma
$24,770
Vermont
$24,710
Louisiana
$24,690
Montana
$24,620
Alabama
$24,330
South Dakota
$24,100
Missouri
$23,800
Nebraska
$23,610
West Virginia
$23,470
Utah
$23,290
New Mexico
$22,700
Puerto Rico
$19,240
Skills
Critical Thinking
Reading Comprehension
Speaking
Active Listening
Service Orientation
Negotiation
Active Learning
Writing
Persuasion
Mathematics
Social Perceptiveness
Coordination
Complex Problem Solving
Judgment and Decision Making
Monitoring
Systems Evaluation
Systems Analysis
Time Management
Operations Analysis
Management of Material Resources
Instructing
Learning Strategies
Quality Control Analysis
Operation Monitoring
Management of Personnel Resources
Equipment Selection
Operation and Control
Management of Financial Resources
Programming
Work Values
Support
Independence
Working Conditions
Relationships
Achievement
Recognition
Work Styles
Dependability
Integrity
Attention to Detail
Persistence
Cooperation
Self Control
Initiative
Independence
Stress Tolerance
Achievement/Effort
Adaptability/Flexibility
Social Orientation
Leadership
Innovation
Analytical Thinking
Concern for Others
Related University Degree Programs
Work Context
Indoors, Environmentally Controlled
Importance of Repeating Same Tasks
Importance of Being Exact or Accurate
Contact With Others
Deal With External Customers
Deal With Unpleasant or Angry People
Telephone
Freedom to Make Decisions
Structured versus Unstructured Work
Face-to-Face Discussions
Frequency of Conflict Situations
Electronic Mail
Physical Proximity
Spend Time Sitting
Exposed to Contaminants
Very Hot or Cold Temperatures
Work With Work Group or Team
Time Pressure
Frequency of Decision Making
Coordinate or Lead Others
Sounds, Noise Levels Are Distracting or Uncomfortable
Responsible for Others' Health and Safety
Spend Time Making Repetitive Motions
Letters and Memos
Impact of Decisions on Co-workers or Company Results
Level of Competition
Consequence of Error
Outdoors, Exposed to Weather
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
Indoors, Not Environmentally Controlled
Spend Time Standing
Outdoors, Under Cover
Responsibility for Outcomes and Results
Degree of Automation
Duration of Typical Work Week
Pace Determined by Speed of Equipment
Exposed to Hazardous Equipment
Spend Time Walking and Running
Cramped Work Space, Awkward Positions
Extremely Bright or Inadequate Lighting
Deal With Physically Aggressive People
Exposed to Minor Burns, Cuts, Bites, or Stings
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
Public Speaking
Spend Time Kneeling, Crouching, Stooping, or Crawling
Exposed to Hazardous Conditions
Spend Time Bending or Twisting the Body
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
Exposed to High Places
Spend Time Climbing Ladders, Scaffolds, or Poles
Exposed to Disease or Infections
In an Enclosed Vehicle or Equipment
Work Schedules
Spend Time Keeping or Regaining Balance
In an Open Vehicle or Equipment
Exposed to Radiation
Exposed to Whole Body Vibration
-40 hours-
Duration of Typical Work Week
-A lot of freedom-
Freedom to Make Decisions
Structured versus Unstructured Work
-About half the time-
Spend Time Standing
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
Spend Time Kneeling, Crouching, Stooping, or Crawling
Spend Time Walking and Running
Spend Time Sitting
Spend Time Making Repetitive Motions
Spend Time Keeping or Regaining Balance
Spend Time Climbing Ladders, Scaffolds, or Poles
Spend Time Bending or Twisting the Body
-Completely automated-
Degree of Automation
-Constant contact with others-
Contact With Others
-Contact with others about half the time-
Contact With Others
-Contact with others most of the time-
Contact With Others
-Continually or almost continually-
Spend Time Sitting
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
Spend Time Making Repetitive Motions
Spend Time Standing
Spend Time Walking and Running
Spend Time Bending or Twisting the Body
Spend Time Keeping or Regaining Balance
Spend Time Kneeling, Crouching, Stooping, or Crawling
Spend Time Climbing Ladders, Scaffolds, or Poles
-Every day-
Indoors, Environmentally Controlled
Telephone
Very Hot or Cold Temperatures
Electronic Mail
Deal With Unpleasant or Angry People
Exposed to Contaminants
Outdoors, Exposed to Weather
Face-to-Face Discussions
Frequency of Decision Making
Time Pressure
Indoors, Not Environmentally Controlled
Frequency of Conflict Situations
Sounds, Noise Levels Are Distracting or Uncomfortable
Outdoors, Under Cover
Extremely Bright or Inadequate Lighting
Letters and Memos
Exposed to Disease or Infections
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
Exposed to Hazardous Equipment
In an Open Vehicle or Equipment
Exposed to Minor Burns, Cuts, Bites, or Stings
Cramped Work Space, Awkward Positions
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
Exposed to Whole Body Vibration
In an Enclosed Vehicle or Equipment
Exposed to High Places
Exposed to Radiation
Public Speaking
Exposed to Hazardous Conditions
Deal With Physically Aggressive People
-Extremely competitive-
Level of Competition
-Extremely important-
Importance of Repeating Same Tasks
Importance of Being Exact or Accurate
Deal With External Customers
Coordinate or Lead Others
Work With Work Group or Team
Pace Determined by Speed of Equipment
-Extremely serious-
Consequence of Error
-Fairly important-
Work With Work Group or Team
Importance of Being Exact or Accurate
Coordinate or Lead Others
Importance of Repeating Same Tasks
Pace Determined by Speed of Equipment
Deal With External Customers
-Fairly serious-
Consequence of Error
-High responsibility-
Responsible for Others' Health and Safety
Responsibility for Outcomes and Results
-Highly automated-
Degree of Automation
-Highly competitive-
Level of Competition
-I don't work near other people (beyond 100 ft.)-
Physical Proximity
-I work with others but not closely (e.g., private office)-
Physical Proximity
-Important-
Coordinate or Lead Others
Work With Work Group or Team
Deal With External Customers
Pace Determined by Speed of Equipment
Importance of Repeating Same Tasks
Importance of Being Exact or Accurate
-Important results-
Impact of Decisions on Co-workers or Company Results
-Irregular (changes with weather conditions, production demands, or contract duration)-
Work Schedules
-Less than 40 hours-
Duration of Typical Work Week
-Less than half the time-
Spend Time Walking and Running
Spend Time Bending or Twisting the Body
Spend Time Making Repetitive Motions
Spend Time Sitting
Spend Time Climbing Ladders, Scaffolds, or Poles
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
Spend Time Keeping or Regaining Balance
Spend Time Standing
Spend Time Kneeling, Crouching, Stooping, or Crawling
-Limited freedom-
Structured versus Unstructured Work
Freedom to Make Decisions
-Limited responsibility-
Responsibility for Outcomes and Results
Responsible for Others' Health and Safety
-Minor results-
Impact of Decisions on Co-workers or Company Results
-Moderate responsibility-
Responsibility for Outcomes and Results
Responsible for Others' Health and Safety
-Moderate results-
Impact of Decisions on Co-workers or Company Results
-Moderately automated-
Degree of Automation
-Moderately close (at arm's length)-
Physical Proximity
-Moderately competitive-
Level of Competition
-More than 40 hours-
Duration of Typical Work Week
-More than half the time-
Spend Time Standing
Spend Time Making Repetitive Motions
Spend Time Sitting
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
Spend Time Walking and Running
Spend Time Kneeling, Crouching, Stooping, or Crawling
Spend Time Climbing Ladders, Scaffolds, or Poles
Spend Time Bending or Twisting the Body
Spend Time Keeping or Regaining Balance
-Never-
Exposed to Whole Body Vibration
Exposed to Radiation
In an Open Vehicle or Equipment
Exposed to High Places
Spend Time Keeping or Regaining Balance
In an Enclosed Vehicle or Equipment
Extremely Bright or Inadequate Lighting
Exposed to Disease or Infections
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
Exposed to Hazardous Conditions
Spend Time Climbing Ladders, Scaffolds, or Poles
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
Spend Time Kneeling, Crouching, Stooping, or Crawling
Public Speaking
Outdoors, Exposed to Weather
Exposed to Minor Burns, Cuts, Bites, or Stings
Deal With Physically Aggressive People
Indoors, Not Environmentally Controlled
Outdoors, Under Cover
Spend Time Bending or Twisting the Body
Exposed to Hazardous Equipment
Very Hot or Cold Temperatures
Sounds, Noise Levels Are Distracting or Uncomfortable
Cramped Work Space, Awkward Positions
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
Electronic Mail
Spend Time Standing
Time Pressure
Telephone
Spend Time Walking and Running
Exposed to Contaminants
Frequency of Decision Making
Letters and Memos
Spend Time Making Repetitive Motions
Face-to-Face Discussions
Indoors, Environmentally Controlled
Deal With Unpleasant or Angry People
Frequency of Conflict Situations
Spend Time Sitting
-No contact with others-
Contact With Others
-No freedom-
Structured versus Unstructured Work
Freedom to Make Decisions
-No responsibility-
Responsibility for Outcomes and Results
Responsible for Others' Health and Safety
-No results-
Impact of Decisions on Co-workers or Company Results
-Not at all automated-
Degree of Automation
-Not at all competitive-
Level of Competition
-Not important at all-
Pace Determined by Speed of Equipment
Coordinate or Lead Others
Work With Work Group or Team
Deal With External Customers
Importance of Repeating Same Tasks
Importance of Being Exact or Accurate
-Not serious at all-
Consequence of Error
-Occasional contact with others-
Contact With Others
-Once a month or more but not every week-
Exposed to Hazardous Equipment
Letters and Memos
Frequency of Conflict Situations
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
Time Pressure
Exposed to Contaminants
Deal With Physically Aggressive People
Public Speaking
Exposed to Minor Burns, Cuts, Bites, or Stings
Cramped Work Space, Awkward Positions
Exposed to Hazardous Conditions
Face-to-Face Discussions
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
Electronic Mail
Deal With Unpleasant or Angry People
Indoors, Not Environmentally Controlled
Very Hot or Cold Temperatures
Sounds, Noise Levels Are Distracting or Uncomfortable
Frequency of Decision Making
Extremely Bright or Inadequate Lighting
In an Enclosed Vehicle or Equipment
In an Open Vehicle or Equipment
Outdoors, Exposed to Weather
Exposed to High Places
Outdoors, Under Cover
Exposed to Radiation
Exposed to Disease or Infections
Telephone
Exposed to Whole Body Vibration
Indoors, Environmentally Controlled
-Once a week or more but not every day-
Deal With Unpleasant or Angry People
Sounds, Noise Levels Are Distracting or Uncomfortable
Frequency of Conflict Situations
Face-to-Face Discussions
Outdoors, Under Cover
Letters and Memos
Electronic Mail
Exposed to High Places
Time Pressure
Indoors, Not Environmentally Controlled
Deal With Physically Aggressive People
Frequency of Decision Making
Extremely Bright or Inadequate Lighting
Cramped Work Space, Awkward Positions
Exposed to Minor Burns, Cuts, Bites, or Stings
Public Speaking
Telephone
Outdoors, Exposed to Weather
Exposed to Hazardous Equipment
Very Hot or Cold Temperatures
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
Exposed to Contaminants
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
In an Enclosed Vehicle or Equipment
Exposed to Hazardous Conditions
In an Open Vehicle or Equipment
Exposed to Disease or Infections
Exposed to Whole Body Vibration
Indoors, Environmentally Controlled
Exposed to Radiation
-Once a year or more but not every month-
Cramped Work Space, Awkward Positions
Frequency of Decision Making
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
Exposed to Minor Burns, Cuts, Bites, or Stings
Exposed to Disease or Infections
In an Enclosed Vehicle or Equipment
Public Speaking
Deal With Physically Aggressive People
Letters and Memos
Exposed to Hazardous Conditions
Exposed to Contaminants
Frequency of Conflict Situations
Face-to-Face Discussions
Time Pressure
Deal With Unpleasant or Angry People
Indoors, Not Environmentally Controlled
Exposed to High Places
Sounds, Noise Levels Are Distracting or Uncomfortable
Very Hot or Cold Temperatures
In an Open Vehicle or Equipment
Exposed to Hazardous Equipment
Electronic Mail
Outdoors, Exposed to Weather
Indoors, Environmentally Controlled
Outdoors, Under Cover
Exposed to Whole Body Vibration
Exposed to Radiation
Extremely Bright or Inadequate Lighting
Telephone
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
-Regular (established routine, set schedule)-
Work Schedules
-Seasonal (only during certain times of the year)-
Work Schedules
-Serious-
Consequence of Error
-Slightly automated-
Degree of Automation
-Slightly close (e.g., shared office)-
Physical Proximity
-Slightly competitive-
Level of Competition
-Some freedom-
Structured versus Unstructured Work
Freedom to Make Decisions
-Very close (near touching)-
Physical Proximity
-Very high responsibility-
Responsibility for Outcomes and Results
Responsible for Others' Health and Safety
-Very important-
Deal With External Customers
Importance of Being Exact or Accurate
Work With Work Group or Team
Importance of Repeating Same Tasks
Pace Determined by Speed of Equipment
Coordinate or Lead Others
-Very important results-
Impact of Decisions on Co-workers or Company Results
-Very little freedom-
Freedom to Make Decisions
Structured versus Unstructured Work
-Very serious-
Consequence of Error
Task Ratings
- Importance Core-
Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
Prepare invoices, shipping documents, and contracts.
Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
Receive and respond to customer complaints.
Verify customer and order information for correctness, checking it against previously obtained information as necessary.
Direct specified departments or units to prepare and ship orders to designated locations.
Check inventory records to determine availability of requested merchandise.
Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
Attempt to sell additional merchandise or services to prospective or current customers by telephone or through visits.
File copies of orders received, or post orders on records.
Compute total charges for merchandise or services and shipping charges.
Confer with production, sales, shipping, warehouse, or common carrier personnel in order to expedite or trace shipments.
Recommend merchandise or services that will meet customers' needs.
- Importance Supplemental-
Adjust inventory records to reflect product movement.
Collect payment for merchandise, record transactions, and send items such as checks or money orders for further processing.
Inspect outgoing work for compliance with customers' specifications.
Notify departments when supplies of specific items are low, or when orders would deplete available supplies.
Recommend type of packing or labeling needed on order.
Calculate and compile order-related statistics, and prepare reports for management.
- Relevance of Task Core-
Verify customer and order information for correctness, checking it against previously obtained information as necessary.
Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
Receive and respond to customer complaints.
File copies of orders received, or post orders on records.
Prepare invoices, shipping documents, and contracts.
Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
Direct specified departments or units to prepare and ship orders to designated locations.
Compute total charges for merchandise or services and shipping charges.
Confer with production, sales, shipping, warehouse, or common carrier personnel in order to expedite or trace shipments.
Check inventory records to determine availability of requested merchandise.
Recommend merchandise or services that will meet customers' needs.
Attempt to sell additional merchandise or services to prospective or current customers by telephone or through visits.
- Relevance of Task Supplemental-
Notify departments when supplies of specific items are low, or when orders would deplete available supplies.
Calculate and compile order-related statistics, and prepare reports for management.
Collect payment for merchandise, record transactions, and send items such as checks or money orders for further processing.
Inspect outgoing work for compliance with customers' specifications.
Recommend type of packing or labeling needed on order.
Adjust inventory records to reflect product movement.
-Daily Frequency of Task (Categories 1-7) Core-
Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
File copies of orders received, or post orders on records.
Prepare invoices, shipping documents, and contracts.
Compute total charges for merchandise or services and shipping charges.
Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
Recommend merchandise or services that will meet customers' needs.
Confer with production, sales, shipping, warehouse, or common carrier personnel in order to expedite or trace shipments.
Receive and respond to customer complaints.
Attempt to sell additional merchandise or services to prospective or current customers by telephone or through visits.
Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
Check inventory records to determine availability of requested merchandise.
Direct specified departments or units to prepare and ship orders to designated locations.
Verify customer and order information for correctness, checking it against previously obtained information as necessary.
-Daily Frequency of Task (Categories 1-7) Supplemental-
Collect payment for merchandise, record transactions, and send items such as checks or money orders for further processing.
Recommend type of packing or labeling needed on order.
Notify departments when supplies of specific items are low, or when orders would deplete available supplies.
Adjust inventory records to reflect product movement.
Inspect outgoing work for compliance with customers' specifications.
Calculate and compile order-related statistics, and prepare reports for management.
-Hourly or more Frequency of Task (Categories 1-7) Core-
Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
Verify customer and order information for correctness, checking it against previously obtained information as necessary.
Direct specified departments or units to prepare and ship orders to designated locations.
Prepare invoices, shipping documents, and contracts.
Check inventory records to determine availability of requested merchandise.
Confer with production, sales, shipping, warehouse, or common carrier personnel in order to expedite or trace shipments.
Receive and respond to customer complaints.
Recommend merchandise or services that will meet customers' needs.
Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
Attempt to sell additional merchandise or services to prospective or current customers by telephone or through visits.
Compute total charges for merchandise or services and shipping charges.
File copies of orders received, or post orders on records.
-Hourly or more Frequency of Task (Categories 1-7) Supplemental-
Inspect outgoing work for compliance with customers' specifications.
Adjust inventory records to reflect product movement.
Collect payment for merchandise, record transactions, and send items such as checks or money orders for further processing.
Calculate and compile order-related statistics, and prepare reports for management.
Recommend type of packing or labeling needed on order.
Notify departments when supplies of specific items are low, or when orders would deplete available supplies.
-More than monthly Frequency of Task (Categories 1-7) Core-
Receive and respond to customer complaints.
Confer with production, sales, shipping, warehouse, or common carrier personnel in order to expedite or trace shipments.
Compute total charges for merchandise or services and shipping charges.
Check inventory records to determine availability of requested merchandise.
File copies of orders received, or post orders on records.
Attempt to sell additional merchandise or services to prospective or current customers by telephone or through visits.
Prepare invoices, shipping documents, and contracts.
Direct specified departments or units to prepare and ship orders to designated locations.
Verify customer and order information for correctness, checking it against previously obtained information as necessary.
Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
Recommend merchandise or services that will meet customers' needs.
Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
-More than monthly Frequency of Task (Categories 1-7) Supplemental-
Calculate and compile order-related statistics, and prepare reports for management.
Adjust inventory records to reflect product movement.
Notify departments when supplies of specific items are low, or when orders would deplete available supplies.
Collect payment for merchandise, record transactions, and send items such as checks or money orders for further processing.
Recommend type of packing or labeling needed on order.
Inspect outgoing work for compliance with customers' specifications.
-More than weekly Frequency of Task (Categories 1-7) Core-
Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
Check inventory records to determine availability of requested merchandise.
Compute total charges for merchandise or services and shipping charges.
Attempt to sell additional merchandise or services to prospective or current customers by telephone or through visits.
Receive and respond to customer complaints.
Direct specified departments or units to prepare and ship orders to designated locations.
Verify customer and order information for correctness, checking it against previously obtained information as necessary.
Recommend merchandise or services that will meet customers' needs.
Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
Confer with production, sales, shipping, warehouse, or common carrier personnel in order to expedite or trace shipments.
File copies of orders received, or post orders on records.
Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
Prepare invoices, shipping documents, and contracts.
-More than weekly Frequency of Task (Categories 1-7) Supplemental-
Inspect outgoing work for compliance with customers' specifications.
Calculate and compile order-related statistics, and prepare reports for management.
Adjust inventory records to reflect product movement.
Notify departments when supplies of specific items are low, or when orders would deplete available supplies.
Recommend type of packing or labeling needed on order.
Collect payment for merchandise, record transactions, and send items such as checks or money orders for further processing.
-More than yearly Frequency of Task (Categories 1-7) Core-
Recommend merchandise or services that will meet customers' needs.
Confer with production, sales, shipping, warehouse, or common carrier personnel in order to expedite or trace shipments.
Compute total charges for merchandise or services and shipping charges.
Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
Verify customer and order information for correctness, checking it against previously obtained information as necessary.
Attempt to sell additional merchandise or services to prospective or current customers by telephone or through visits.
Prepare invoices, shipping documents, and contracts.
Direct specified departments or units to prepare and ship orders to designated locations.
File copies of orders received, or post orders on records.
Receive and respond to customer complaints.
Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
Check inventory records to determine availability of requested merchandise.
Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
-More than yearly Frequency of Task (Categories 1-7) Supplemental-
Calculate and compile order-related statistics, and prepare reports for management.
Recommend type of packing or labeling needed on order.
Inspect outgoing work for compliance with customers' specifications.
Adjust inventory records to reflect product movement.
Collect payment for merchandise, record transactions, and send items such as checks or money orders for further processing.
Notify departments when supplies of specific items are low, or when orders would deplete available supplies.
-Several times daily Frequency of Task (Categories 1-7) Core-
Attempt to sell additional merchandise or services to prospective or current customers by telephone or through visits.
Verify customer and order information for correctness, checking it against previously obtained information as necessary.
Direct specified departments or units to prepare and ship orders to designated locations.
Recommend merchandise or services that will meet customers' needs.
Prepare invoices, shipping documents, and contracts.
Check inventory records to determine availability of requested merchandise.
Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
File copies of orders received, or post orders on records.
Compute total charges for merchandise or services and shipping charges.
Confer with production, sales, shipping, warehouse, or common carrier personnel in order to expedite or trace shipments.
Receive and respond to customer complaints.
Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
-Several times daily Frequency of Task (Categories 1-7) Supplemental-
Inspect outgoing work for compliance with customers' specifications.
Collect payment for merchandise, record transactions, and send items such as checks or money orders for further processing.
Adjust inventory records to reflect product movement.
Recommend type of packing or labeling needed on order.
Notify departments when supplies of specific items are low, or when orders would deplete available supplies.
Calculate and compile order-related statistics, and prepare reports for management.
-Yearly or less Frequency of Task (Categories 1-7) Core-
Recommend merchandise or services that will meet customers' needs.
Compute total charges for merchandise or services and shipping charges.
Verify customer and order information for correctness, checking it against previously obtained information as necessary.
Prepare invoices, shipping documents, and contracts.
Attempt to sell additional merchandise or services to prospective or current customers by telephone or through visits.
Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
Direct specified departments or units to prepare and ship orders to designated locations.
Check inventory records to determine availability of requested merchandise.
Receive and respond to customer complaints.
Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
Confer with production, sales, shipping, warehouse, or common carrier personnel in order to expedite or trace shipments.
File copies of orders received, or post orders on records.
-Yearly or less Frequency of Task (Categories 1-7) Supplemental-
Recommend type of packing or labeling needed on order.
Notify departments when supplies of specific items are low, or when orders would deplete available supplies.
Adjust inventory records to reflect product movement.
Collect payment for merchandise, record transactions, and send items such as checks or money orders for further processing.
Calculate and compile order-related statistics, and prepare reports for management.
Inspect outgoing work for compliance with customers' specifications.
Education Training Experience
-On-Site or In-Plant Training-
None
Up to and including 1 month
Over 1 month, up to and including 3 months
Over 3 months, up to and including 6 months
Over 6 months, up to and including 1 year
Over 1 year, up to and including 2 years
Over 2 years, up to and including 4 years
-On-the-Job Training-
None or short demonstration
Anything beyond short demonstration, up to and including 1 month
Over 1 month, up to and including 3 months
Over 3 months, up to and including 6 months
Over 6 months, up to and including 1 year
Over 2 years, up to and including 4 years
-Related Work Experience-
None
Up to and including 1 month
Over 1 month, up to and including 3 months
Over 3 months, up to and including 6 months
Over 6 months, up to and including 1 year
Over 1 year, up to and including 2 years
Over 2 years, up to and including 4 years
Over 4 years, up to and including 6 years
-Required Level of Education-
High School Diploma (or GED or High School Equivalence Certificate)
Post-Secondary Certificate - awarded for training completed after high school (for example, in Personnel Services, Engineering-related Technologies, Vocational Home Economics, Construction Trades, Mechanics and Repairers, Precision Production Trades)
Some College Courses
Associate's Degree (or other 2-year degree)