- Description
- Work Activities
- Abilities
- Interests
- Knowledge
- Wages
- Skills
- Work Values
- Work Styles
- Related Degrees
- Work Context
- Task Ratings
- Education
Job Description: Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring knowledge of office systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, stenography, office machine operation, and filing.
Office Clerks, General spend a lot of their time Establishing and Maintaining Interpersonal Relationships. They are naturally good at Oral Comprehension, Oral Expression, Speech Clarity, and Near Vision. Office Clerks, General are typically characterized as being Conventional and Enterprising. They are usually very knowledgable about Clerical, Customer and Personal Service, and English Language and are skilled at Reading Comprehension and Active Listening.
Work Activities
Establishing and Maintaining Interpersonal Relationships
Organizing, Planning, and Prioritizing Work
Communicating with Supervisors, Peers, or Subordinates
Getting Information
Documenting/Recording Information
Updating and Using Relevant Knowledge
Processing Information
Assisting and Caring for Others
Scheduling Work and Activities
Interacting With Computers
Communicating with Persons Outside Organization
Performing for or Working Directly with the Public
Handling and Moving Objects
Performing Administrative Activities
Coaching and Developing Others
Making Decisions and Solving Problems
Monitor Processes, Materials, or Surroundings
Interpreting the Meaning of Information for Others
Evaluating Information to Determine Compliance with Standards
Thinking Creatively
Identifying Objects, Actions, and Events
Resolving Conflicts and Negotiating with Others
Analyzing Data or Information
Coordinating the Work and Activities of Others
Monitoring and Controlling Resources
Performing General Physical Activities
Training and Teaching Others
Controlling Machines and Processes
Judging the Qualities of Things, Services, or People
Estimating the Quantifiable Characteristics of Products, Events, or Information
Inspecting Equipment, Structures, or Material
Guiding, Directing, and Motivating Subordinates
Selling or Influencing Others
Repairing and Maintaining Electronic Equipment
Developing and Building Teams
Provide Consultation and Advice to Others
Developing Objectives and Strategies
Staffing Organizational Units
Operating Vehicles, Mechanized Devices, or Equipment
Repairing and Maintaining Mechanical Equipment
Abilities
Oral Comprehension
Oral Expression
Speech Clarity
Near Vision
Speech Recognition
Written Comprehension
Problem Sensitivity
Category Flexibility
Written Expression
Far Vision
Information Ordering
Inductive Reasoning
Deductive Reasoning
Mathematical Reasoning
Perceptual Speed
Flexibility of Closure
Selective Attention
Number Facility
Finger Dexterity
Fluency of Ideas
Time Sharing
Memorization
Originality
Visual Color Discrimination
Manual Dexterity
Arm-Hand Steadiness
Speed of Closure
Visualization
Hearing Sensitivity
Control Precision
Auditory Attention
Multilimb Coordination
Static Strength
Trunk Strength
Interests
Conventional
Enterprising
Realistic
Social
Investigative
Artistic
Knowledge
Clerical
Customer and Personal Service
English Language
Computers and Electronics
Mathematics
Administration and Management
Personnel and Human Resources
Education and Training
Law and Government
Public Safety and Security
Communications and Media
Psychology
Economics and Accounting
Sociology and Anthropology
Therapy and Counseling
Philosophy and Theology
Foreign Language
Geography
Sales and Marketing
Telecommunications
Wages
District of Columbia
$35,610
Alaska
$32,480
Massachusetts
$32,050
New Hampshire
$31,930
Connecticut
$31,200
California
$29,580
Nevada
$29,580
Washington
$29,500
Oregon
$28,970
Rhode Island
$28,720
New Jersey
$28,520
Maryland
$28,410
Minnesota
$28,210
Hawaii
$28,200
Colorado
$28,160
Wyoming
$27,960
Wisconsin
$27,860
Illinois
$27,530
Virginia
$27,300
Pennsylvania
$27,280
New York
$27,100
Iowa
$27,060
Arizona
$26,920
Missouri
$26,680
Michigan
$26,560
Maine
$26,510
Ohio
$26,260
Texas
$26,030
Vermont
$25,940
Tennessee
$25,940
North Carolina
$25,630
Delaware
$25,590
Idaho
$25,070
Virgin Islands
$24,460
Kentucky
$24,450
South Carolina
$24,330
Kansas
$24,280
Florida
$24,000
Indiana
$23,870
Utah
$23,670
Montana
$23,330
Georgia
$23,160
North Dakota
$23,140
West Virginia
$22,450
New Mexico
$22,110
Oklahoma
$21,630
Nebraska
$21,610
Arkansas
$21,590
South Dakota
$20,920
Mississippi
$20,870
Louisiana
$20,540
Alabama
$20,450
Puerto Rico
$18,520
Guam
$18,260
Skills
Reading Comprehension
Active Listening
Speaking
Writing
Critical Thinking
Service Orientation
Time Management
Coordination
Social Perceptiveness
Monitoring
Active Learning
Instructing
Persuasion
Mathematics
Management of Personnel Resources
Negotiation
Complex Problem Solving
Judgment and Decision Making
Learning Strategies
Systems Analysis
Operation Monitoring
Management of Material Resources
Systems Evaluation
Management of Financial Resources
Operation and Control
Programming
Technology Design
Work Values
Relationships
Support
Independence
Working Conditions
Achievement
Recognition
Work Styles
Dependability
Integrity
Attention to Detail
Cooperation
Self Control
Independence
Concern for Others
Adaptability/Flexibility
Stress Tolerance
Social Orientation
Initiative
Innovation
Persistence
Analytical Thinking
Achievement/Effort
Leadership
Related University Degree Programs
Work Context
Telephone
Electronic Mail
Contact With Others
Spend Time Sitting
Structured versus Unstructured Work
Importance of Repeating Same Tasks
Work With Work Group or Team
Face-to-Face Discussions
Importance of Being Exact or Accurate
Indoors, Environmentally Controlled
Freedom to Make Decisions
Time Pressure
Coordinate or Lead Others
Letters and Memos
Physical Proximity
Deal With Unpleasant or Angry People
Frequency of Decision Making
Impact of Decisions on Co-workers or Company Results
Spend Time Making Repetitive Motions
Consequence of Error
Frequency of Conflict Situations
Deal With External Customers
Responsibility for Outcomes and Results
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
Sounds, Noise Levels Are Distracting or Uncomfortable
Responsible for Others' Health and Safety
Duration of Typical Work Week
Level of Competition
Degree of Automation
Spend Time Bending or Twisting the Body
Spend Time Standing
In an Enclosed Vehicle or Equipment
Very Hot or Cold Temperatures
Indoors, Not Environmentally Controlled
Public Speaking
Spend Time Walking and Running
Exposed to Disease or Infections
Exposed to Contaminants
Exposed to Minor Burns, Cuts, Bites, or Stings
Outdoors, Exposed to Weather
Spend Time Kneeling, Crouching, Stooping, or Crawling
Deal With Physically Aggressive People
Outdoors, Under Cover
Cramped Work Space, Awkward Positions
Exposed to Hazardous Conditions
Pace Determined by Speed of Equipment
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
Spend Time Climbing Ladders, Scaffolds, or Poles
Exposed to High Places
Extremely Bright or Inadequate Lighting
Spend Time Keeping or Regaining Balance
Exposed to Hazardous Equipment
Exposed to Radiation
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
In an Open Vehicle or Equipment
Work Schedules
Exposed to Whole Body Vibration
-40 hours-
Duration of Typical Work Week
-A lot of freedom-
Structured versus Unstructured Work
Freedom to Make Decisions
-About half the time-
Spend Time Bending or Twisting the Body
Spend Time Sitting
Spend Time Standing
Spend Time Walking and Running
Spend Time Making Repetitive Motions
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
Spend Time Keeping or Regaining Balance
Spend Time Kneeling, Crouching, Stooping, or Crawling
Spend Time Climbing Ladders, Scaffolds, or Poles
-Completely automated-
Degree of Automation
-Constant contact with others-
Contact With Others
-Contact with others about half the time-
Contact With Others
-Contact with others most of the time-
Contact With Others
-Continually or almost continually-
Spend Time Sitting
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
Spend Time Making Repetitive Motions
Spend Time Bending or Twisting the Body
Spend Time Keeping or Regaining Balance
Spend Time Walking and Running
Spend Time Standing
Spend Time Kneeling, Crouching, Stooping, or Crawling
Spend Time Climbing Ladders, Scaffolds, or Poles
-Every day-
Telephone
Electronic Mail
Indoors, Environmentally Controlled
Face-to-Face Discussions
Frequency of Decision Making
Letters and Memos
Time Pressure
Sounds, Noise Levels Are Distracting or Uncomfortable
Exposed to Disease or Infections
Deal With Unpleasant or Angry People
Exposed to Contaminants
Frequency of Conflict Situations
Extremely Bright or Inadequate Lighting
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
Exposed to Hazardous Conditions
Exposed to Hazardous Equipment
Exposed to Minor Burns, Cuts, Bites, or Stings
Deal With Physically Aggressive People
Public Speaking
Cramped Work Space, Awkward Positions
Very Hot or Cold Temperatures
Exposed to Radiation
Outdoors, Exposed to Weather
Indoors, Not Environmentally Controlled
In an Open Vehicle or Equipment
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
Exposed to Whole Body Vibration
In an Enclosed Vehicle or Equipment
Exposed to High Places
Outdoors, Under Cover
-Extremely competitive-
Level of Competition
-Extremely important-
Work With Work Group or Team
Importance of Repeating Same Tasks
Importance of Being Exact or Accurate
Coordinate or Lead Others
Deal With External Customers
Pace Determined by Speed of Equipment
-Extremely serious-
Consequence of Error
-Fairly important-
Deal With External Customers
Pace Determined by Speed of Equipment
Coordinate or Lead Others
Work With Work Group or Team
Importance of Repeating Same Tasks
Importance of Being Exact or Accurate
-Fairly serious-
Consequence of Error
-High responsibility-
Responsible for Others' Health and Safety
Responsibility for Outcomes and Results
-Highly automated-
Degree of Automation
-Highly competitive-
Level of Competition
-I don't work near other people (beyond 100 ft.)-
Physical Proximity
-I work with others but not closely (e.g., private office)-
Physical Proximity
-Important-
Coordinate or Lead Others
Work With Work Group or Team
Pace Determined by Speed of Equipment
Deal With External Customers
Importance of Being Exact or Accurate
Importance of Repeating Same Tasks
-Important results-
Impact of Decisions on Co-workers or Company Results
-Irregular (changes with weather conditions, production demands, or contract duration)-
Work Schedules
-Less than 40 hours-
Duration of Typical Work Week
-Less than half the time-
Spend Time Standing
Spend Time Walking and Running
Spend Time Bending or Twisting the Body
Spend Time Kneeling, Crouching, Stooping, or Crawling
Spend Time Climbing Ladders, Scaffolds, or Poles
Spend Time Making Repetitive Motions
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
Spend Time Keeping or Regaining Balance
Spend Time Sitting
-Limited freedom-
Freedom to Make Decisions
Structured versus Unstructured Work
-Limited responsibility-
Responsibility for Outcomes and Results
Responsible for Others' Health and Safety
-Minor results-
Impact of Decisions on Co-workers or Company Results
-Moderate responsibility-
Responsibility for Outcomes and Results
Responsible for Others' Health and Safety
-Moderate results-
Impact of Decisions on Co-workers or Company Results
-Moderately automated-
Degree of Automation
-Moderately close (at arm's length)-
Physical Proximity
-Moderately competitive-
Level of Competition
-More than 40 hours-
Duration of Typical Work Week
-More than half the time-
Spend Time Making Repetitive Motions
Spend Time Sitting
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
Spend Time Kneeling, Crouching, Stooping, or Crawling
Spend Time Bending or Twisting the Body
Spend Time Walking and Running
Spend Time Climbing Ladders, Scaffolds, or Poles
Spend Time Keeping or Regaining Balance
Spend Time Standing
-Never-
In an Open Vehicle or Equipment
Exposed to Whole Body Vibration
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
Exposed to Radiation
Exposed to Hazardous Equipment
Extremely Bright or Inadequate Lighting
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
Spend Time Keeping or Regaining Balance
Exposed to Disease or Infections
Exposed to High Places
Indoors, Not Environmentally Controlled
Spend Time Climbing Ladders, Scaffolds, or Poles
Outdoors, Under Cover
Outdoors, Exposed to Weather
Exposed to Hazardous Conditions
Exposed to Contaminants
Very Hot or Cold Temperatures
Deal With Physically Aggressive People
Public Speaking
In an Enclosed Vehicle or Equipment
Cramped Work Space, Awkward Positions
Spend Time Kneeling, Crouching, Stooping, or Crawling
Exposed to Minor Burns, Cuts, Bites, or Stings
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
Sounds, Noise Levels Are Distracting or Uncomfortable
Spend Time Walking and Running
Spend Time Bending or Twisting the Body
Indoors, Environmentally Controlled
Frequency of Conflict Situations
Spend Time Making Repetitive Motions
Frequency of Decision Making
Deal With Unpleasant or Angry People
Telephone
Electronic Mail
Spend Time Standing
Letters and Memos
Spend Time Sitting
Time Pressure
Face-to-Face Discussions
-No contact with others-
Contact With Others
-No freedom-
Freedom to Make Decisions
Structured versus Unstructured Work
-No responsibility-
Responsible for Others' Health and Safety
Responsibility for Outcomes and Results
-No results-
Impact of Decisions on Co-workers or Company Results
-Not at all automated-
Degree of Automation
-Not at all competitive-
Level of Competition
-Not important at all-
Pace Determined by Speed of Equipment
Deal With External Customers
Coordinate or Lead Others
Importance of Repeating Same Tasks
Work With Work Group or Team
Importance of Being Exact or Accurate
-Not serious at all-
Consequence of Error
-Occasional contact with others-
Contact With Others
-Once a month or more but not every week-
Public Speaking
Outdoors, Under Cover
Outdoors, Exposed to Weather
Time Pressure
Deal With Unpleasant or Angry People
Frequency of Conflict Situations
Frequency of Decision Making
Sounds, Noise Levels Are Distracting or Uncomfortable
Letters and Memos
Deal With Physically Aggressive People
Face-to-Face Discussions
In an Enclosed Vehicle or Equipment
Exposed to Minor Burns, Cuts, Bites, or Stings
Electronic Mail
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
Exposed to Disease or Infections
Telephone
Very Hot or Cold Temperatures
Exposed to Contaminants
Exposed to Radiation
Exposed to Hazardous Conditions
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
Cramped Work Space, Awkward Positions
Indoors, Not Environmentally Controlled
In an Open Vehicle or Equipment
Exposed to Whole Body Vibration
Exposed to High Places
Extremely Bright or Inadequate Lighting
Exposed to Hazardous Equipment
Indoors, Environmentally Controlled
-Once a week or more but not every day-
Deal With Unpleasant or Angry People
Letters and Memos
Time Pressure
Frequency of Conflict Situations
Very Hot or Cold Temperatures
In an Enclosed Vehicle or Equipment
Indoors, Not Environmentally Controlled
Face-to-Face Discussions
Sounds, Noise Levels Are Distracting or Uncomfortable
Exposed to Disease or Infections
Frequency of Decision Making
Exposed to Contaminants
Electronic Mail
Exposed to Minor Burns, Cuts, Bites, or Stings
Telephone
Deal With Physically Aggressive People
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
Cramped Work Space, Awkward Positions
Extremely Bright or Inadequate Lighting
Public Speaking
Exposed to Hazardous Equipment
Outdoors, Exposed to Weather
Exposed to Hazardous Conditions
In an Open Vehicle or Equipment
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
Exposed to Whole Body Vibration
Indoors, Environmentally Controlled
Exposed to High Places
Outdoors, Under Cover
Exposed to Radiation
-Once a year or more but not every month-
Cramped Work Space, Awkward Positions
Exposed to Minor Burns, Cuts, Bites, or Stings
Frequency of Decision Making
Deal With Physically Aggressive People
Sounds, Noise Levels Are Distracting or Uncomfortable
Exposed to Hazardous Conditions
Exposed to High Places
Exposed to Contaminants
Frequency of Conflict Situations
Letters and Memos
In an Enclosed Vehicle or Equipment
Public Speaking
Face-to-Face Discussions
Deal With Unpleasant or Angry People
Exposed to Disease or Infections
Time Pressure
Very Hot or Cold Temperatures
Outdoors, Exposed to Weather
Indoors, Environmentally Controlled
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
Extremely Bright or Inadequate Lighting
Outdoors, Under Cover
Exposed to Whole Body Vibration
Exposed to Hazardous Equipment
Electronic Mail
Exposed to Radiation
Indoors, Not Environmentally Controlled
In an Open Vehicle or Equipment
Telephone
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
-Regular (established routine, set schedule)-
Work Schedules
-Seasonal (only during certain times of the year)-
Work Schedules
-Serious-
Consequence of Error
-Slightly automated-
Degree of Automation
-Slightly close (e.g., shared office)-
Physical Proximity
-Slightly competitive-
Level of Competition
-Some freedom-
Freedom to Make Decisions
Structured versus Unstructured Work
-Very close (near touching)-
Physical Proximity
-Very high responsibility-
Responsibility for Outcomes and Results
Responsible for Others' Health and Safety
-Very important-
Importance of Being Exact or Accurate
Importance of Repeating Same Tasks
Deal With External Customers
Coordinate or Lead Others
Work With Work Group or Team
Pace Determined by Speed of Equipment
-Very important results-
Impact of Decisions on Co-workers or Company Results
-Very little freedom-
Freedom to Make Decisions
Structured versus Unstructured Work
-Very serious-
Consequence of Error
Task Ratings
- Importance Core-
Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
Answer telephones, direct calls, and take messages.
Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
Compile, copy, sort, and file records of office activities, business transactions, and other activities.
Compute, record, and proofread data and other information, such as records or reports.
Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters.
Complete work schedules, manage calendars, and arrange appointments.
Review files, records, and other documents to obtain information to respond to requests.
Deliver messages and run errands.
Inventory and order materials, supplies, and services.
Troubleshoot problems involving office equipment, such as computer hardware and software.
- Importance Supplemental-
Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions.
Complete and mail bills, contracts, policies, invoices, or checks.
Process and prepare documents, such as business or government forms and expense reports.
Monitor and direct the work of lower-level clerks.
Make travel arrangements for office personnel.
Train other staff members to perform work activities, such as using computer applications.
Prepare meeting agendas, attend meetings, and record and transcribe minutes.
Count, weight, measure, or organize materials.
- Relevance of Task Core-
Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
Compute, record, and proofread data and other information, such as records or reports.
Answer telephones, direct calls, and take messages.
Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
Compile, copy, sort, and file records of office activities, business transactions, and other activities.
Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
Review files, records, and other documents to obtain information to respond to requests.
Inventory and order materials, supplies, and services.
Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
Deliver messages and run errands.
Troubleshoot problems involving office equipment, such as computer hardware and software.
Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters.
Complete work schedules, manage calendars, and arrange appointments.
- Relevance of Task Supplemental-
Train other staff members to perform work activities, such as using computer applications.
Complete and mail bills, contracts, policies, invoices, or checks.
Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions.
Prepare meeting agendas, attend meetings, and record and transcribe minutes.
Process and prepare documents, such as business or government forms and expense reports.
Count, weight, measure, or organize materials.
Make travel arrangements for office personnel.
Monitor and direct the work of lower-level clerks.
-Daily Frequency of Task (Categories 1-7) Core-
Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
Compile, copy, sort, and file records of office activities, business transactions, and other activities.
Complete work schedules, manage calendars, and arrange appointments.
Compute, record, and proofread data and other information, such as records or reports.
Deliver messages and run errands.
Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
Review files, records, and other documents to obtain information to respond to requests.
Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters.
Answer telephones, direct calls, and take messages.
Troubleshoot problems involving office equipment, such as computer hardware and software.
Inventory and order materials, supplies, and services.
-Daily Frequency of Task (Categories 1-7) Supplemental-
Monitor and direct the work of lower-level clerks.
Count, weight, measure, or organize materials.
Complete and mail bills, contracts, policies, invoices, or checks.
Train other staff members to perform work activities, such as using computer applications.
Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions.
Process and prepare documents, such as business or government forms and expense reports.
Make travel arrangements for office personnel.
Prepare meeting agendas, attend meetings, and record and transcribe minutes.
-Hourly or more Frequency of Task (Categories 1-7) Core-
Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
Answer telephones, direct calls, and take messages.
Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters.
Compile, copy, sort, and file records of office activities, business transactions, and other activities.
Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
Deliver messages and run errands.
Complete work schedules, manage calendars, and arrange appointments.
Compute, record, and proofread data and other information, such as records or reports.
Review files, records, and other documents to obtain information to respond to requests.
Troubleshoot problems involving office equipment, such as computer hardware and software.
Inventory and order materials, supplies, and services.
-Hourly or more Frequency of Task (Categories 1-7) Supplemental-
Complete and mail bills, contracts, policies, invoices, or checks.
Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions.
Monitor and direct the work of lower-level clerks.
Prepare meeting agendas, attend meetings, and record and transcribe minutes.
Count, weight, measure, or organize materials.
Make travel arrangements for office personnel.
Train other staff members to perform work activities, such as using computer applications.
Process and prepare documents, such as business or government forms and expense reports.
-More than monthly Frequency of Task (Categories 1-7) Core-
Inventory and order materials, supplies, and services.
Troubleshoot problems involving office equipment, such as computer hardware and software.
Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters.
Deliver messages and run errands.
Review files, records, and other documents to obtain information to respond to requests.
Complete work schedules, manage calendars, and arrange appointments.
Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
Compute, record, and proofread data and other information, such as records or reports.
Answer telephones, direct calls, and take messages.
Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
Compile, copy, sort, and file records of office activities, business transactions, and other activities.
Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
-More than monthly Frequency of Task (Categories 1-7) Supplemental-
Prepare meeting agendas, attend meetings, and record and transcribe minutes.
Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions.
Complete and mail bills, contracts, policies, invoices, or checks.
Process and prepare documents, such as business or government forms and expense reports.
Monitor and direct the work of lower-level clerks.
Count, weight, measure, or organize materials.
Train other staff members to perform work activities, such as using computer applications.
Make travel arrangements for office personnel.
-More than weekly Frequency of Task (Categories 1-7) Core-
Inventory and order materials, supplies, and services.
Review files, records, and other documents to obtain information to respond to requests.
Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters.
Troubleshoot problems involving office equipment, such as computer hardware and software.
Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
Complete work schedules, manage calendars, and arrange appointments.
Deliver messages and run errands.
Compute, record, and proofread data and other information, such as records or reports.
Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
Compile, copy, sort, and file records of office activities, business transactions, and other activities.
Answer telephones, direct calls, and take messages.
Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
-More than weekly Frequency of Task (Categories 1-7) Supplemental-
Process and prepare documents, such as business or government forms and expense reports.
Count, weight, measure, or organize materials.
Train other staff members to perform work activities, such as using computer applications.
Complete and mail bills, contracts, policies, invoices, or checks.
Prepare meeting agendas, attend meetings, and record and transcribe minutes.
Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions.
Monitor and direct the work of lower-level clerks.
Make travel arrangements for office personnel.
-More than yearly Frequency of Task (Categories 1-7) Core-
Deliver messages and run errands.
Troubleshoot problems involving office equipment, such as computer hardware and software.
Inventory and order materials, supplies, and services.
Review files, records, and other documents to obtain information to respond to requests.
Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters.
Compute, record, and proofread data and other information, such as records or reports.
Complete work schedules, manage calendars, and arrange appointments.
Compile, copy, sort, and file records of office activities, business transactions, and other activities.
Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
Answer telephones, direct calls, and take messages.
Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
-More than yearly Frequency of Task (Categories 1-7) Supplemental-
Make travel arrangements for office personnel.
Train other staff members to perform work activities, such as using computer applications.
Process and prepare documents, such as business or government forms and expense reports.
Count, weight, measure, or organize materials.
Prepare meeting agendas, attend meetings, and record and transcribe minutes.
Complete and mail bills, contracts, policies, invoices, or checks.
Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions.
Monitor and direct the work of lower-level clerks.
-Several times daily Frequency of Task (Categories 1-7) Core-
Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
Compute, record, and proofread data and other information, such as records or reports.
Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
Answer telephones, direct calls, and take messages.
Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
Compile, copy, sort, and file records of office activities, business transactions, and other activities.
Troubleshoot problems involving office equipment, such as computer hardware and software.
Review files, records, and other documents to obtain information to respond to requests.
Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
Complete work schedules, manage calendars, and arrange appointments.
Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters.
Deliver messages and run errands.
Inventory and order materials, supplies, and services.
-Several times daily Frequency of Task (Categories 1-7) Supplemental-
Monitor and direct the work of lower-level clerks.
Complete and mail bills, contracts, policies, invoices, or checks.
Prepare meeting agendas, attend meetings, and record and transcribe minutes.
Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions.
Train other staff members to perform work activities, such as using computer applications.
Process and prepare documents, such as business or government forms and expense reports.
Count, weight, measure, or organize materials.
Make travel arrangements for office personnel.
-Yearly or less Frequency of Task (Categories 1-7) Core-
Troubleshoot problems involving office equipment, such as computer hardware and software.
Inventory and order materials, supplies, and services.
Deliver messages and run errands.
Review files, records, and other documents to obtain information to respond to requests.
Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters.
Compute, record, and proofread data and other information, such as records or reports.
Answer telephones, direct calls, and take messages.
Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
Compile, copy, sort, and file records of office activities, business transactions, and other activities.
Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
Complete work schedules, manage calendars, and arrange appointments.
Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
-Yearly or less Frequency of Task (Categories 1-7) Supplemental-
Train other staff members to perform work activities, such as using computer applications.
Make travel arrangements for office personnel.
Monitor and direct the work of lower-level clerks.
Count, weight, measure, or organize materials.
Process and prepare documents, such as business or government forms and expense reports.
Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions.
Prepare meeting agendas, attend meetings, and record and transcribe minutes.
Complete and mail bills, contracts, policies, invoices, or checks.
Education Training Experience
-On-Site or In-Plant Training-
None
Up to and including 1 month
Over 1 month, up to and including 3 months
Over 3 months, up to and including 6 months
Over 6 months, up to and including 1 year
Over 1 year, up to and including 2 years
Over 4 years, up to and including 10 years
-On-the-Job Training-
None or short demonstration
Anything beyond short demonstration, up to and including 1 month
Over 1 month, up to and including 3 months
Over 3 months, up to and including 6 months
Over 6 months, up to and including 1 year
Over 1 year, up to and including 2 years
Over 2 years, up to and including 4 years
-Related Work Experience-
None
Up to and including 1 month
Over 1 month, up to and including 3 months
Over 6 months, up to and including 1 year
Over 1 year, up to and including 2 years
Over 2 years, up to and including 4 years
Over 8 years, up to and including 10 years
-Required Level of Education-
High School Diploma (or GED or High School Equivalence Certificate)
Post-Secondary Certificate - awarded for training completed after high school (for example, in Personnel Services, Engineering-related Technologies, Vocational Home Economics, Construction Trades, Mechanics and Repairers, Precision Production Trades)
Some College Courses
Associate's Degree (or other 2-year degree)
Bachelor's Degree