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Office Clerks, General
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Office Clerks, General
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Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring limited knowledge of office management systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, stenography, office machine operation, and filing.
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Degrees
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Abilities
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Near Vision| | The ability to see details at close range (within a few feet of the observer). |
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Oral Expression| | The ability to communicate information and ideas in speaking so others will understand. |
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Speech Recognition| | The ability to identify and understand the speech of another person. |
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Oral Comprehension| | The ability to listen to and understand information and ideas presented through spoken words and sentences. |
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Written Comprehension| | The ability to read and understand information and ideas presented in writing. |
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Problem Sensitivity| | The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. |
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Written Expression| | The ability to communicate information and ideas in writing so others will understand. |
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Category Flexibility| | The ability to generate or use different sets of rules for combining or grouping things in different ways. |
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Information Ordering| | The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). |
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Speech Clarity| | The ability to speak clearly so others can understand you. |
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Deductive Reasoning| | The ability to apply general rules to specific problems to produce answers that make sense. |
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Far Vision| | The ability to see details at a distance. |
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Inductive Reasoning| | The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). |
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Flexibility of Closure| | The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material. |
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Number Facility| | The ability to add, subtract, multiply, or divide quickly and correctly. |
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Speed of Closure| | The ability to quickly make sense of, combine, and organize information into meaningful patterns. |
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Time Sharing| | The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources). |
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Wrist-Finger Speed| | The ability to make fast, simple, repeated movements of the fingers, hands, and wrists. |
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Perceptual Speed| | The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object. |
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Selective Attention| | The ability to concentrate on a task over a period of time without being distracted. |
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Manual Dexterity| | The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects. |
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Mathematical Reasoning| | The ability to choose the right mathematical methods or formulas to solve a problem. |
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Finger Dexterity| | The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects. |
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Arm-Hand Steadiness| | The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position. |
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Fluency of Ideas| | The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity). |
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Originality| | The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem. |
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Visualization| | The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged. |
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Auditory Attention| | The ability to focus on a single source of sound in the presence of other distracting sounds. |
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Control Precision| | The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions. |
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Memorization| | The ability to remember information such as words, numbers, pictures, and procedures. |
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Hearing Sensitivity| | The ability to detect or tell the differences between sounds that vary in pitch and loudness. |
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Visual Color Discrimination| | The ability to match or detect differences between colors, including shades of color and brightness. |
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Trunk Strength| | The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing. |
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Extent Flexibility| | The ability to bend, stretch, twist, or reach with your body, arms, and/or legs. |
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Gross Body Coordination| | The ability to coordinate the movement of your arms, legs, and torso together when the whole body is in motion. |
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Multilimb Coordination| | The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion. |
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Static Strength| | The ability to exert maximum muscle force to lift, push, pull, or carry objects. |
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Depth Perception| | The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object. |
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Gross Body Equilibrium| | The ability to keep or regain your body balance or stay upright when in an unstable position. |
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Interests
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Conventional| | Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow. |
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First Interest High-Point| | Primary-Rank Descriptiveness |
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Enterprising| | Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business. |
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Realistic| | Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others. |
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Social| | Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others. |
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Investigative| | Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally. |
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Artistic| | Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules. |
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Knowledge
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Clerical| | Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. |
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Customer and Personal Service| | Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. |
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English Language| | Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. |
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Mathematics| | Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. |
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Computers and Electronics| | Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. |
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Economics and Accounting| | Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data. |
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Personnel and Human Resources| | Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems. |
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Administration and Management| | Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. |
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Education and Training| | Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. |
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Psychology| | Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders. |
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Law and Government| | Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process. |
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Communications and Media| | Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media. |
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Sales and Marketing| | Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. |
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Production and Processing| | Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods. |
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Telecommunications| | Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems. |
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Transportation| | Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits. |
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Mechanical| | Knowledge of machines and tools, including their designs, uses, repair, and maintenance. |
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Public Safety and Security| | Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions. |
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Chemistry| | Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods. |
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Foreign Language| | Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation. |
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Philosophy and Theology| | Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture. |
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Design| | Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models. |
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Therapy and Counseling| | Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance. |
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Geography| | Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life. |
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Biology| | Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment. |
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Medicine and Dentistry| | Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures. |
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Sociology and Anthropology| | Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins. |
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Physics| | Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub- atomic structures and processes. |
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Building and Construction| | Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads. |
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Fine Arts| | Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture. |
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Engineering and Technology| | Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services. |
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Food Production| | Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques. |
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History and Archeology| | Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures. |
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Wages
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| District of Columbia | $27,030.00 |
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| North Carolina | $22,480.00 |
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| South Carolina | $21,610.00 |
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| Virgin Islands | $17,950.00 |
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Related Careers
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Billing, Cost, & Rate Clerks| | Compile data, compute fees and charges, and prepare invoices for billing purposes. Duties include computing costs and calculating rates for goods, services, and shipment of goods; posting data; and keeping other relevant records. May involve use of computer or typewriter, calculator, and adding and bookkeeping machines. |
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Insurance Claims & Policy Processing Clerks| | Obtain information from insured or designated persons for purpose of settling claim with insurance carrier. |
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Loan Interviewers & Clerks| | Interview loan applicants to elicit information; investigate applicants' backgrounds and verify references; prepare loan request papers; and forward findings, reports, and documents to appraisal department. Review loan papers to ensure completeness, and complete transactions between loan establishment, borrowers, and sellers upon approval of loan. |
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Procurement Clerks| | Compile information and records to draw up purchase orders for procurement of materials and services. |
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Receptionists & Information Clerks| | Answer inquiries and obtain information for general public, customers, visitors, and other interested parties. Provide information regarding activities conducted at establishment; location of departments, offices, and employees within organization. |
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Receptionists & Information Clerks| | Answer inquiries and obtain information for general public, customers, visitors, and other interested parties. Provide information regarding activities conducted at establishment; location of departments, offices, and employees within organization. |
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Secretaries, Except Legal, Medical, & Executive| | Perform routine clerical and administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, or providing information to callers. |
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Statement Clerks| | Prepare and distribute bank statements to customers, answer inquiries, and reconcile discrepancies in records and accounts. |
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Word Processors & Typists| | Use word processor/computer or typewriter to type letters, reports, forms, or other material from rough draft, corrected copy, or voice recording. May perform other clerical duties as assigned. |
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Skills
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Reading Comprehension| | Understanding written sentences and paragraphs in work related documents. |
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Active Listening| | Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. |
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Writing| | Communicating effectively in writing as appropriate for the needs of the audience. |
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Speaking| | Talking to others to convey information effectively. |
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Social Perceptiveness| | Being aware of others' reactions and understanding why they react as they do. |
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Learning Strategies| | Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things. |
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Critical Thinking| | Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. |
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Mathematics| | Using mathematics to solve problems. |
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Service Orientation| | Actively looking for ways to help people. |
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Time Management| | Managing one's own time and the time of others. |
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Active Learning| | Understanding the implications of new information for both current and future problem-solving and decision-making. |
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Coordination| | Adjusting actions in relation to others' actions. |
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Instructing| | Teaching others how to do something. |
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Monitoring| | Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. |
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Persuasion| | Persuading others to change their minds or behavior. |
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Equipment Selection| | Determining the kind of tools and equipment needed to do a job. |
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Judgment and Decision Making| | Considering the relative costs and benefits of potential actions to choose the most appropriate one. |
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Operation and Control| | Controlling operations of equipment or systems. |
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Negotiation| | Bringing others together and trying to reconcile differences. |
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Complex Problem Solving| | Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. |
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Operations Analysis| | Analyzing needs and product requirements to create a design. |
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Troubleshooting| | Determining causes of operating errors and deciding what to do about it. |
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Management of Personnel Resources| | Motivating, developing, and directing people as they work, identifying the best people for the job. |
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Management of Financial Resources| | Determining how money will be spent to get the work done, and accounting for these expenditures. |
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Quality Control Analysis| | Conducting tests and inspections of products, services, or processes to evaluate quality or performance. |
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Management of Material Resources| | Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work. |
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Systems Evaluation| | Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system. |
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Technology Design| | Generating or adapting equipment and technology to serve user needs. |
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Systems Analysis| | Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes. |
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Equipment Maintenance| | Performing routine maintenance on equipment and determining when and what kind of maintenance is needed. |
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Installation| | Installing equipment, machines, wiring, or programs to meet specifications. |
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Operation Monitoring| | Watching gauges, dials, or other indicators to make sure a machine is working properly. |
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Repairing| | Repairing machines or systems using the needed tools. |
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Science| | Using scientific rules and methods to solve problems. |
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Programming| | Writing computer programs for various purposes. |
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Tasks
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| Collect, count, and disburse money, do basic bookkeeping and complete banking transactions. |
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| Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders and address complaints. |
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| Answer telephones, direct calls and take messages. |
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| Compile, copy, sort, and file records of office activities, business transactions, and other activities. |
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| Complete and mail bills, contracts, policies, invoices, or checks. |
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| Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers. |
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| Compute, record, and proofread data and other information, such as records or reports. |
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| Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer. |
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| Complete work schedules, manage calendars and arrange appointments. |
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| Open, sort and route incoming mail, answer correspondence, and prepare outgoing mail. |
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| Review files, records, and other documents to obtain information to respond to requests. |
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| Monitor and direct the work of lower-level clerks. |
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| Process and prepare documents, such as business or government forms and expense reports. |
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| Type, format, proofread and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters. |
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| Deliver messages and run errands. |
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| Count, weigh, measure, and/or organize materials. |
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| Train other staff members to perform work activities, such as using computer applications. |
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| Inventory and order materials, supplies, and services. |
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| Prepare meeting agendas, attend meetings, and record and transcribe minutes. |
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| Troubleshoot problems involving office equipment, such as computer hardware and software. |
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| Make travel arrangements for office personnel. |
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Career Activities
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| Processing Information |
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| calculate monetary exchange |
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| classify information according to content or purpose |
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| compile data for financial reports |
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| compile itinerary of planned meetings or activities |
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| compute financial data |
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| measure, weigh, or count products or materials |
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| prepare bank deposits |
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| process account invoices |
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| Performing for or Working Directly with the Public |
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| answer customer or public inquiries |
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| greet customers, guests, visitors, or passengers |
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| provide customer service |
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| Getting Information |
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| assist with business or managerial research |
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| obtain information from individuals |
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| Communicating with Persons Outside Organization |
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| answer calls using switchboard |
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| communicate with customers or employees to disseminate information |
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| Updating and Using Relevant Knowledge |
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| use library or online Internet research techniques |
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| use oral or written communication techniques |
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| use telephone communication techniques |
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| Communicating with Persons Outside Organization |
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| write business correspondence |
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| Interacting With Computers |
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| use accounting or bookkeeping software |
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| use computers to enter, access or retrieve data |
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| use relational database software |
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| use spreadsheet software |
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| use word processing or desktop publishing software |
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| Performing Administrative Activities |
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| complete patient insurance forms |
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| date stamp messages, mail, or other information |
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| fill out business or government forms |
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| fill out insurance forms |
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| fill out purchase requisitions |
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| maintain appointment calendar |
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| maintain inventory of office forms |
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| maintain legal forms |
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| maintain records, reports, or files |
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| organize legal information or records |
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| prepare or maintain employee records |
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| prepare tax reports |
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| prepare travel vouchers |
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| process invoices |
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| process medical records |
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| process payroll documents, records, or checks |
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| route multi-line telephone calls |
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| type letters or correspondence |
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| Identifying Objects, Actions, and Events |
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| index information resources |
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| sort books, publications, or other items |
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| sort mail letters or packages |
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| understand technical operating, service or repair manuals |
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| Making Decisions and Solving Problems |
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| select software for clerical activities |
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| Documenting/Recording Information |
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| enter time sheet information |
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| maintain account records |
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| maintain telephone logs |
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| take dictation |
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| take messages |
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| transcribe spoken or written information |
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| type document from machine transcription |
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| Resolving Conflicts and Negotiating with Others |
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| resolve customer or public complaints |
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| Evaluating Information to Determine Compliance with Standards |
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| ensure correct grammar, punctuation, or spelling |
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| examine documents for completeness, accuracy, or conformance to standards |
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| proofread printed or written material |
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| Scheduling Work and Activities |
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| arrange teleconference calls |
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| develop travel itinerary |
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| prepare meeting agenda |
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| schedule employee work hours |
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| schedule meetings or appointments |
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| Handling and Moving Objects |
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| collate printed materials |
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| Coordinating the Work and Activities of Others |
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| direct and coordinate activities of workers or staff |
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| Monitoring and Controlling Resources |
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| disburse checks to satisfy accounts payable |
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| maintain inventory of office equipment or furniture |
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| maintain record of organization expenses |
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| maintain travel expense accounts |
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| manage inventories or supplies |
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| receive or disburse cash related to payments received |
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| Selling or Influencing Others |
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| sell products or services |
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| Performing General Physical Activities |
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| carry messages or packages |
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| distribute correspondence or mail |
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| Controlling Machines and Processes |
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| operate business machines |
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| operate calculating devices |
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| operate duplicating equipment |
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| Staffing Organizational Units |
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| maintain job descriptions |
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| Repairing and Maintaining Mechanical Equipment |
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| perform office equipment maintenance not requiring service call |
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Career Context
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| Telephone |
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| Face-to-Face Discussions |
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| Indoors, Environmentally Controlled |
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| Contact With Others |
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| Deal With External Customers |
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| Spend Time Sitting |
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| Work With Work Group or Team |
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| Electronic Mail |
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| Importance of Being Exact or Accurate |
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| Importance of Repeating Same Tasks |
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| Structured versus Unstructured Work |
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| Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls |
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| Frequency of Decision Making |
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| Impact of Decisions on Co-workers or Company Results |
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| Freedom to Make Decisions |
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| Letters and Memos |
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| Spend Time Making Repetitive Motions |
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| Deal With Unpleasant or Angry People |
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| Coordinate or Lead Others |
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| Time Pressure |
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| Frequency of Conflict Situations |
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| Responsibility for Outcomes and Results |
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| Responsible for Others' Health and Safety |
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| Consequence of Error |
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| Pace Determined by Speed of Equipment |
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| Cramped Work Space, Awkward Positions |
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| Level of Competition |
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| Sounds, Noise Levels Are Distracting or Uncomfortable |
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| Physical Proximity |
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| Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets |
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| Exposed to Disease or Infections |
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| Indoors, Not Environmentally Controlled |
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| Exposed to Hazardous Equipment |
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| Exposed to Contaminants |
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| Deal With Physically Aggressive People |
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| Degree of Automation |
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| Exposed to Hazardous Conditions |
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| In an Enclosed Vehicle or Equipment |
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| Exposed to Minor Burns, Cuts, Bites, or Stings |
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| Spend Time Keeping or Regaining Balance |
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| Extremely Bright or Inadequate Lighting |
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| Spend Time Bending or Twisting the Body |
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Career Styles
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Cooperation| | Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. |
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Dependability| | Job requires being reliable, responsible, and dependable, and fulfilling obligations. |
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Integrity| | Job requires being honest and ethical. |
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Attention to Detail| | Job requires being careful about detail and thorough in completing work tasks. |
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Concern for Others| | Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job. |
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Independence| | Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done. |
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Self Control| | Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. |
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Stress Tolerance| | Job requires accepting criticism and dealing calmly and effectively with high stress situations. |
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