Interviewers, Except Eligibility and Loan

Job Description: Interview persons by telephone, mail, in person, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.

Interviewers, Except Eligibility and Loan spend a lot of their time Establishing and Maintaining Interpersonal Relationships. They are naturally good at Oral Comprehension, Speech Recognition, Oral Expression, and Speech Clarity. Interviewers, Except Eligibility and Loan are typically characterized as being Conventional and Enterprising. They are usually very knowledgable about Customer and Personal Service, Clerical, and English Language and are skilled at Active Listening and Speaking.

Work Activities

Establishing and Maintaining Interpersonal Relationships
  
Performing for or Working Directly with the Public
  
Organizing, Planning, and Prioritizing Work
  
Communicating with Supervisors, Peers, or Subordinates
  
Updating and Using Relevant Knowledge
  
Processing Information
  
Communicating with Persons Outside Organization
  
Resolving Conflicts and Negotiating with Others
  
Monitor Processes, Materials, or Surroundings
  
Coordinating the Work and Activities of Others
  
Making Decisions and Solving Problems
  
Getting Information
  
Documenting/Recording Information
  
Assisting and Caring for Others
  
Judging the Qualities of Things, Services, or People
  
Identifying Objects, Actions, and Events
  
Interpreting the Meaning of Information for Others
  
Evaluating Information to Determine Compliance with Standards
  
Interacting With Computers
  
Performing Administrative Activities
  
Coaching and Developing Others
  
Handling and Moving Objects
  
Provide Consultation and Advice to Others
  
Developing and Building Teams
  
Training and Teaching Others
  
Analyzing Data or Information
  
Guiding, Directing, and Motivating Subordinates
  
Scheduling Work and Activities
  
Developing Objectives and Strategies
  
Selling or Influencing Others
  
Staffing Organizational Units
  
Thinking Creatively
  
Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment
  
Monitoring and Controlling Resources
  
Estimating the Quantifiable Characteristics of Products, Events, or Information
  
Performing General Physical Activities
  
Repairing and Maintaining Electronic Equipment
  
Controlling Machines and Processes
  
Inspecting Equipment, Structures, or Material
  
Repairing and Maintaining Mechanical Equipment
  

Abilities

Oral Comprehension
  
Speech Recognition
  
Oral Expression
  
Speech Clarity
  
Written Comprehension
  
Near Vision
  
Written Expression
  
Information Ordering
  
Category Flexibility
  
Inductive Reasoning
  
Deductive Reasoning
  
Perceptual Speed
  
Flexibility of Closure
  
Selective Attention
  
Problem Sensitivity
  
Originality
  
Finger Dexterity
  
Fluency of Ideas
  
Memorization
  
Auditory Attention
  
Hearing Sensitivity
  
Speed of Closure
  
Far Vision
  
Time Sharing
  
Number Facility
  
Mathematical Reasoning
  
Visual Color Discrimination
  
Arm-Hand Steadiness
  
Visualization
  
Manual Dexterity
  
Control Precision
  

Interests

Conventional
  
Enterprising
  
Social
  
Realistic
  
Investigative
  
Artistic
  

Knowledge

Customer and Personal Service
  
Clerical
  
English Language
  
Computers and Electronics
  
Administration and Management
  
Psychology
  
Communications and Media
  
Public Safety and Security
  
Education and Training
  
Law and Government
  
Mathematics
  
Sales and Marketing
  
Telecommunications
  
Transportation
  
Medicine and Dentistry
  
Philosophy and Theology
  
Therapy and Counseling
  
Sociology and Anthropology
  
Foreign Language
  
Production and Processing
  
Geography
  
Personnel and Human Resources
  
Economics and Accounting
  
Engineering and Technology
  

Wages

Rhode Island
$35,800  
 
California
$35,590  
 
Connecticut
$35,560  
 
Massachusetts
$34,480  
 
District of Columbia
$33,900  
 
Delaware
$33,600  
 
New York
$33,440  
 
Washington
$33,390  
 
Colorado
$32,440  
 
Alaska
$31,950  
 
Nevada
$31,810  
 
Hawaii
$31,790  
 
Oregon
$31,660  
 
New Jersey
$31,310  
 
Maryland
$30,420  
 
Pennsylvania
$30,290  
 
Minnesota
$29,950  
 
Vermont
$29,370  
 
New Hampshire
$28,830  
 
Texas
$28,810  
 
Michigan
$28,770  
 
Virginia
$28,290  
 
Illinois
$27,990  
 
Wisconsin
$27,520  
 
Maine
$27,410  
 
South Carolina
$27,410  
 
North Carolina
$27,280  
 
Georgia
$27,110  
 
Florida
$26,870  
 
Ohio
$26,750  
 
Indiana
$26,710  
 
Utah
$26,540  
 
Montana
$26,390  
 
Iowa
$25,980  
 
Alabama
$25,840  
 
Tennessee
$25,690  
 
Wyoming
$25,630  
 
Mississippi
$25,380  
 
South Dakota
$25,290  
 
Missouri
$25,020  
 
Arizona
$24,980  
 
Idaho
$24,880  
 
Kentucky
$24,710  
 
Nebraska
$24,700  
 
Louisiana
$24,650  
 
Kansas
$24,500  
 
Oklahoma
$23,770  
 
North Dakota
$23,770  
 
Arkansas
$23,390  
 
West Virginia
$23,040  
 
New Mexico
$22,390  
 
Puerto Rico
$18,120  
 

Skills

Active Listening
  
Speaking
  
Reading Comprehension
  
Writing
  
Critical Thinking
  
Coordination
  
Social Perceptiveness
  
Monitoring
  
Instructing
  
Time Management
  
Persuasion
  
Judgment and Decision Making
  
Complex Problem Solving
  
Service Orientation
  
Active Learning
  
Learning Strategies
  
Management of Personnel Resources
  
Negotiation
  
Systems Analysis
  
Systems Evaluation
  
Mathematics
  
Operations Analysis
  
Operation Monitoring
  
Programming
  
Quality Control Analysis
  
Operation and Control
  

Work Values

Relationships
  
Support
  
Working Conditions
  
Independence
  
Achievement
  
Recognition
  

Work Styles

Integrity
  
Dependability
  
Self Control
  
Independence
  
Cooperation
  
Stress Tolerance
  
Attention to Detail
  
Concern for Others
  
Adaptability/Flexibility
  
Initiative
  
Persistence
  
Social Orientation
  
Achievement/Effort
  
Analytical Thinking
  
Leadership
  
Innovation
  

Related University Degree Programs

Work Context

Contact With Others
  
Telephone
  
Importance of Being Exact or Accurate
  
Deal With External Customers
  
Spend Time Sitting
  
Frequency of Decision Making
  
Importance of Repeating Same Tasks
  
Indoors, Environmentally Controlled
  
Time Pressure
  
Deal With Unpleasant or Angry People
  
Impact of Decisions on Co-workers or Company Results
  
Work With Work Group or Team
  
Face-to-Face Discussions
  
Spend Time Making Repetitive Motions
  
Physical Proximity
  
Freedom to Make Decisions
  
Structured versus Unstructured Work
  
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
  
Electronic Mail
  
Sounds, Noise Levels Are Distracting or Uncomfortable
  
Frequency of Conflict Situations
  
Exposed to Disease or Infections
  
Coordinate or Lead Others
  
Degree of Automation
  
Responsibility for Outcomes and Results
  
Exposed to Contaminants
  
Consequence of Error
  
Responsible for Others' Health and Safety
  
Level of Competition
  
Letters and Memos
  
Spend Time Standing
  
Spend Time Walking and Running
  
Pace Determined by Speed of Equipment
  
Spend Time Bending or Twisting the Body
  
Public Speaking
  
Duration of Typical Work Week
  
Deal With Physically Aggressive People
  
Extremely Bright or Inadequate Lighting
  
Exposed to Minor Burns, Cuts, Bites, or Stings
  
Exposed to Hazardous Conditions
  
Outdoors, Exposed to Weather
  
Very Hot or Cold Temperatures
  
Spend Time Kneeling, Crouching, Stooping, or Crawling
  
In an Enclosed Vehicle or Equipment
  
Indoors, Not Environmentally Controlled
  
Outdoors, Under Cover
  
Cramped Work Space, Awkward Positions
  
Work Schedules
  
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
  
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
  
Spend Time Keeping or Regaining Balance
  
Exposed to Radiation
  
Spend Time Climbing Ladders, Scaffolds, or Poles
  
In an Open Vehicle or Equipment
  
Exposed to Whole Body Vibration
  
Exposed to Hazardous Equipment
  
Exposed to High Places
  

-40 hours-

Duration of Typical Work Week
  

-A lot of freedom-

Freedom to Make Decisions
  
Structured versus Unstructured Work
  

-About half the time-

Spend Time Walking and Running
  
Spend Time Standing
  
Spend Time Bending or Twisting the Body
  
Spend Time Sitting
  
Spend Time Making Repetitive Motions
  
Spend Time Kneeling, Crouching, Stooping, or Crawling
  
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
  
Spend Time Keeping or Regaining Balance
  
Spend Time Climbing Ladders, Scaffolds, or Poles
  

-Completely automated-

Degree of Automation
  

-Constant contact with others-

Contact With Others
  

-Contact with others about half the time-

Contact With Others
  

-Contact with others most of the time-

Contact With Others
  

-Continually or almost continually-

Spend Time Sitting
  
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
  
Spend Time Making Repetitive Motions
  
Spend Time Bending or Twisting the Body
  
Spend Time Walking and Running
  
Spend Time Keeping or Regaining Balance
  
Spend Time Standing
  
Spend Time Kneeling, Crouching, Stooping, or Crawling
  
Spend Time Climbing Ladders, Scaffolds, or Poles
  

-Every day-

Telephone
  
Indoors, Environmentally Controlled
  
Frequency of Decision Making
  
Deal With Unpleasant or Angry People
  
Time Pressure
  
Face-to-Face Discussions
  
Electronic Mail
  
Exposed to Disease or Infections
  
Exposed to Contaminants
  
Sounds, Noise Levels Are Distracting or Uncomfortable
  
Frequency of Conflict Situations
  
Public Speaking
  
Exposed to Hazardous Conditions
  
Letters and Memos
  
Very Hot or Cold Temperatures
  
Extremely Bright or Inadequate Lighting
  
Exposed to Minor Burns, Cuts, Bites, or Stings
  
Indoors, Not Environmentally Controlled
  
Deal With Physically Aggressive People
  
Outdoors, Exposed to Weather
  
In an Enclosed Vehicle or Equipment
  
Outdoors, Under Cover
  
Cramped Work Space, Awkward Positions
  
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
  
In an Open Vehicle or Equipment
  
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
  
Exposed to Whole Body Vibration
  
Exposed to Hazardous Equipment
  
Exposed to High Places
  
Exposed to Radiation
  

-Extremely competitive-

Level of Competition
  

-Extremely important-

Deal With External Customers
  
Work With Work Group or Team
  
Importance of Repeating Same Tasks
  
Importance of Being Exact or Accurate
  
Coordinate or Lead Others
  
Pace Determined by Speed of Equipment
  

-Extremely serious-

Consequence of Error
  

-Fairly important-

Coordinate or Lead Others
  
Importance of Repeating Same Tasks
  
Work With Work Group or Team
  
Importance of Being Exact or Accurate
  
Deal With External Customers
  
Pace Determined by Speed of Equipment
  

-Fairly serious-

Consequence of Error
  

-High responsibility-

Responsibility for Outcomes and Results
  
Responsible for Others' Health and Safety
  

-Highly automated-

Degree of Automation
  

-Highly competitive-

Level of Competition
  

-I don't work near other people (beyond 100 ft.)-

Physical Proximity
  

-I work with others but not closely (e.g., private office)-

Physical Proximity
  

-Important-

Pace Determined by Speed of Equipment
  
Coordinate or Lead Others
  
Work With Work Group or Team
  
Importance of Being Exact or Accurate
  
Deal With External Customers
  
Importance of Repeating Same Tasks
  

-Important results-

Impact of Decisions on Co-workers or Company Results
  

-Irregular (changes with weather conditions, production demands, or contract duration)-

Work Schedules
  

-Less than 40 hours-

Duration of Typical Work Week
  

-Less than half the time-

Spend Time Standing
  
Spend Time Walking and Running
  
Spend Time Bending or Twisting the Body
  
Spend Time Kneeling, Crouching, Stooping, or Crawling
  
Spend Time Sitting
  
Spend Time Making Repetitive Motions
  
Spend Time Keeping or Regaining Balance
  
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
  
Spend Time Climbing Ladders, Scaffolds, or Poles
  

-Limited freedom-

Structured versus Unstructured Work
  
Freedom to Make Decisions
  

-Limited responsibility-

Responsible for Others' Health and Safety
  
Responsibility for Outcomes and Results
  

-Minor results-

Impact of Decisions on Co-workers or Company Results
  

-Moderate responsibility-

Responsibility for Outcomes and Results
  
Responsible for Others' Health and Safety
  

-Moderate results-

Impact of Decisions on Co-workers or Company Results
  

-Moderately automated-

Degree of Automation
  

-Moderately close (at arm's length)-

Physical Proximity
  

-Moderately competitive-

Level of Competition
  

-More than 40 hours-

Duration of Typical Work Week
  

-More than half the time-

Spend Time Making Repetitive Motions
  
Spend Time Standing
  
Spend Time Walking and Running
  
Spend Time Sitting
  
Spend Time Bending or Twisting the Body
  
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
  
Spend Time Kneeling, Crouching, Stooping, or Crawling
  
Spend Time Climbing Ladders, Scaffolds, or Poles
  
Spend Time Keeping or Regaining Balance
  

-Never-

In an Open Vehicle or Equipment
  
Exposed to Whole Body Vibration
  
Exposed to Hazardous Equipment
  
Exposed to High Places
  
Exposed to Radiation
  
Spend Time Climbing Ladders, Scaffolds, or Poles
  
Outdoors, Under Cover
  
Indoors, Not Environmentally Controlled
  
In an Enclosed Vehicle or Equipment
  
Spend Time Keeping or Regaining Balance
  
Cramped Work Space, Awkward Positions
  
Very Hot or Cold Temperatures
  
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
  
Exposed to Hazardous Conditions
  
Outdoors, Exposed to Weather
  
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
  
Spend Time Kneeling, Crouching, Stooping, or Crawling
  
Extremely Bright or Inadequate Lighting
  
Exposed to Minor Burns, Cuts, Bites, or Stings
  
Public Speaking
  
Spend Time Bending or Twisting the Body
  
Deal With Physically Aggressive People
  
Exposed to Contaminants
  
Exposed to Disease or Infections
  
Letters and Memos
  
Spend Time Walking and Running
  
Electronic Mail
  
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
  
Spend Time Standing
  
Frequency of Conflict Situations
  
Sounds, Noise Levels Are Distracting or Uncomfortable
  
Spend Time Making Repetitive Motions
  
Indoors, Environmentally Controlled
  
Frequency of Decision Making
  
Time Pressure
  
Deal With Unpleasant or Angry People
  
Telephone
  
Spend Time Sitting
  
Face-to-Face Discussions
  

-No contact with others-

Contact With Others
  

-No freedom-

Structured versus Unstructured Work
  
Freedom to Make Decisions
  

-No responsibility-

Responsibility for Outcomes and Results
  
Responsible for Others' Health and Safety
  

-No results-

Impact of Decisions on Co-workers or Company Results
  

-Not at all automated-

Degree of Automation
  

-Not at all competitive-

Level of Competition
  

-Not important at all-

Pace Determined by Speed of Equipment
  
Coordinate or Lead Others
  
Deal With External Customers
  
Work With Work Group or Team
  
Importance of Repeating Same Tasks
  
Importance of Being Exact or Accurate
  

-Not serious at all-

Consequence of Error
  

-Occasional contact with others-

Contact With Others
  

-Once a month or more but not every week-

Time Pressure
  
Deal With Unpleasant or Angry People
  
Frequency of Conflict Situations
  
Letters and Memos
  
Public Speaking
  
Cramped Work Space, Awkward Positions
  
Extremely Bright or Inadequate Lighting
  
Exposed to Minor Burns, Cuts, Bites, or Stings
  
Outdoors, Exposed to Weather
  
Sounds, Noise Levels Are Distracting or Uncomfortable
  
Exposed to Contaminants
  
Deal With Physically Aggressive People
  
In an Enclosed Vehicle or Equipment
  
Frequency of Decision Making
  
Face-to-Face Discussions
  
Electronic Mail
  
Exposed to Disease or Infections
  
Exposed to High Places
  
Outdoors, Under Cover
  
Very Hot or Cold Temperatures
  
Exposed to Radiation
  
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
  
Indoors, Not Environmentally Controlled
  
Exposed to Hazardous Conditions
  
In an Open Vehicle or Equipment
  
Telephone
  
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
  
Exposed to Whole Body Vibration
  
Exposed to Hazardous Equipment
  
Indoors, Environmentally Controlled
  

-Once a week or more but not every day-

Letters and Memos
  
Face-to-Face Discussions
  
Sounds, Noise Levels Are Distracting or Uncomfortable
  
Frequency of Decision Making
  
Deal With Unpleasant or Angry People
  
Electronic Mail
  
Frequency of Conflict Situations
  
Time Pressure
  
Deal With Physically Aggressive People
  
Telephone
  
Exposed to Contaminants
  
Extremely Bright or Inadequate Lighting
  
Exposed to Disease or Infections
  
Indoors, Environmentally Controlled
  
Exposed to Hazardous Conditions
  
Cramped Work Space, Awkward Positions
  
Very Hot or Cold Temperatures
  
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
  
Indoors, Not Environmentally Controlled
  
In an Open Vehicle or Equipment
  
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
  
Outdoors, Exposed to Weather
  
Exposed to Whole Body Vibration
  
Exposed to Hazardous Equipment
  
In an Enclosed Vehicle or Equipment
  
Exposed to High Places
  
Outdoors, Under Cover
  
Exposed to Radiation
  
Public Speaking
  
Exposed to Minor Burns, Cuts, Bites, or Stings
  

-Once a year or more but not every month-

Deal With Physically Aggressive People
  
Face-to-Face Discussions
  
Exposed to Minor Burns, Cuts, Bites, or Stings
  
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
  
Sounds, Noise Levels Are Distracting or Uncomfortable
  
Frequency of Conflict Situations
  
Letters and Memos
  
Public Speaking
  
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
  
Extremely Bright or Inadequate Lighting
  
Deal With Unpleasant or Angry People
  
Exposed to Contaminants
  
Cramped Work Space, Awkward Positions
  
Very Hot or Cold Temperatures
  
Exposed to Disease or Infections
  
Time Pressure
  
Outdoors, Exposed to Weather
  
Electronic Mail
  
Outdoors, Under Cover
  
Frequency of Decision Making
  
Exposed to Whole Body Vibration
  
Exposed to Hazardous Equipment
  
Indoors, Environmentally Controlled
  
In an Enclosed Vehicle or Equipment
  
Exposed to High Places
  
Exposed to Radiation
  
Indoors, Not Environmentally Controlled
  
Exposed to Hazardous Conditions
  
In an Open Vehicle or Equipment
  
Telephone
  

-Regular (established routine, set schedule)-

Work Schedules
  

-Seasonal (only during certain times of the year)-

Work Schedules
  

-Serious-

Consequence of Error
  

-Slightly automated-

Degree of Automation
  

-Slightly close (e.g., shared office)-

Physical Proximity
  

-Slightly competitive-

Level of Competition
  

-Some freedom-

Structured versus Unstructured Work
  
Freedom to Make Decisions
  

-Very close (near touching)-

Physical Proximity
  

-Very high responsibility-

Responsible for Others' Health and Safety
  
Responsibility for Outcomes and Results
  

-Very important-

Importance of Being Exact or Accurate
  
Importance of Repeating Same Tasks
  
Pace Determined by Speed of Equipment
  
Deal With External Customers
  
Work With Work Group or Team
  
Coordinate or Lead Others
  

-Very important results-

Impact of Decisions on Co-workers or Company Results
  

-Very little freedom-

Freedom to Make Decisions
  
Structured versus Unstructured Work
  

-Very serious-

Consequence of Error
  

Task Ratings

- Importance Core-

Ask questions in accordance with instructions to obtain various specified information such as person's name, address, age, religious preference, and state of residency.
  
Compile, record and code results and data from interview or survey, using computer or specified form.
  
Contact individuals to be interviewed at home, place of business, or field location, by telephone, mail, or in person.
  
Identify and report problems in obtaining valid data.
  
Meet with supervisor daily to submit completed assignments and discuss progress.
  

- Importance Supplemental-

Perform patient services, such as answering the telephone and assisting patients with financial and medical questions.
  
Review data obtained from interview for completeness and accuracy.
  
Ensure payment for services by verifying benefits with the person's insurance provider or working out financing options.
  
Assist individuals in filling out applications or questionnaires.
  
Locate and list addresses and households.
  
Explain survey objectives and procedures to interviewees, and interpret survey questions to help interviewees' comprehension.
  
Identify and resolve inconsistencies in interviewees' responses by means of appropriate questioning or explanation.
  
Perform other office duties as needed, such as telemarketing and customer service inquiries, billing patients and receiving payments.
  
Prepare reports to provide answers in response to specific problems.
  
Collect and analyze data, such as studying old records, tallying the number of outpatients entering each day or week, or participating in federal, state, or local population surveys as a Census Enumerator.
  
Supervise or train others, and maintain staff records.
  

- Relevance of Task Core-

Ask questions in accordance with instructions to obtain various specified information such as person's name, address, age, religious preference, and state of residency.
  
Identify and report problems in obtaining valid data.
  
Compile, record and code results and data from interview or survey, using computer or specified form.
  
Contact individuals to be interviewed at home, place of business, or field location, by telephone, mail, or in person.
  
Meet with supervisor daily to submit completed assignments and discuss progress.
  

- Relevance of Task Supplemental-

Explain survey objectives and procedures to interviewees, and interpret survey questions to help interviewees' comprehension.
  
Review data obtained from interview for completeness and accuracy.
  
Assist individuals in filling out applications or questionnaires.
  
Perform other office duties as needed, such as telemarketing and customer service inquiries, billing patients and receiving payments.
  
Perform patient services, such as answering the telephone and assisting patients with financial and medical questions.
  
Locate and list addresses and households.
  
Ensure payment for services by verifying benefits with the person's insurance provider or working out financing options.
  
Identify and resolve inconsistencies in interviewees' responses by means of appropriate questioning or explanation.
  
Supervise or train others, and maintain staff records.
  
Prepare reports to provide answers in response to specific problems.
  
Collect and analyze data, such as studying old records, tallying the number of outpatients entering each day or week, or participating in federal, state, or local population surveys as a Census Enumerator.
  

-Daily Frequency of Task (Categories 1-7) Core-

Meet with supervisor daily to submit completed assignments and discuss progress.
  
Contact individuals to be interviewed at home, place of business, or field location, by telephone, mail, or in person.
  
Identify and report problems in obtaining valid data.
  
Compile, record and code results and data from interview or survey, using computer or specified form.
  
Ask questions in accordance with instructions to obtain various specified information such as person's name, address, age, religious preference, and state of residency.
  

-Daily Frequency of Task (Categories 1-7) Supplemental-

Perform other office duties as needed, such as telemarketing and customer service inquiries, billing patients and receiving payments.
  
Prepare reports to provide answers in response to specific problems.
  
Collect and analyze data, such as studying old records, tallying the number of outpatients entering each day or week, or participating in federal, state, or local population surveys as a Census Enumerator.
  
Ensure payment for services by verifying benefits with the person's insurance provider or working out financing options.
  
Assist individuals in filling out applications or questionnaires.
  
Perform patient services, such as answering the telephone and assisting patients with financial and medical questions.
  
Explain survey objectives and procedures to interviewees, and interpret survey questions to help interviewees' comprehension.
  
Locate and list addresses and households.
  
Review data obtained from interview for completeness and accuracy.
  
Supervise or train others, and maintain staff records.
  
Identify and resolve inconsistencies in interviewees' responses by means of appropriate questioning or explanation.
  

-Hourly or more Frequency of Task (Categories 1-7) Core-

Ask questions in accordance with instructions to obtain various specified information such as person's name, address, age, religious preference, and state of residency.
  
Compile, record and code results and data from interview or survey, using computer or specified form.
  
Contact individuals to be interviewed at home, place of business, or field location, by telephone, mail, or in person.
  
Identify and report problems in obtaining valid data.
  
Meet with supervisor daily to submit completed assignments and discuss progress.
  

-Hourly or more Frequency of Task (Categories 1-7) Supplemental-

Perform patient services, such as answering the telephone and assisting patients with financial and medical questions.
  
Review data obtained from interview for completeness and accuracy.
  
Assist individuals in filling out applications or questionnaires.
  
Locate and list addresses and households.
  
Explain survey objectives and procedures to interviewees, and interpret survey questions to help interviewees' comprehension.
  
Identify and resolve inconsistencies in interviewees' responses by means of appropriate questioning or explanation.
  
Ensure payment for services by verifying benefits with the person's insurance provider or working out financing options.
  
Prepare reports to provide answers in response to specific problems.
  
Perform other office duties as needed, such as telemarketing and customer service inquiries, billing patients and receiving payments.
  
Collect and analyze data, such as studying old records, tallying the number of outpatients entering each day or week, or participating in federal, state, or local population surveys as a Census Enumerator.
  
Supervise or train others, and maintain staff records.
  

-More than monthly Frequency of Task (Categories 1-7) Core-

Identify and report problems in obtaining valid data.
  
Meet with supervisor daily to submit completed assignments and discuss progress.
  
Contact individuals to be interviewed at home, place of business, or field location, by telephone, mail, or in person.
  
Ask questions in accordance with instructions to obtain various specified information such as person's name, address, age, religious preference, and state of residency.
  
Compile, record and code results and data from interview or survey, using computer or specified form.
  

-More than monthly Frequency of Task (Categories 1-7) Supplemental-

Supervise or train others, and maintain staff records.
  
Prepare reports to provide answers in response to specific problems.
  
Collect and analyze data, such as studying old records, tallying the number of outpatients entering each day or week, or participating in federal, state, or local population surveys as a Census Enumerator.
  
Assist individuals in filling out applications or questionnaires.
  
Identify and resolve inconsistencies in interviewees' responses by means of appropriate questioning or explanation.
  
Review data obtained from interview for completeness and accuracy.
  
Ensure payment for services by verifying benefits with the person's insurance provider or working out financing options.
  
Perform patient services, such as answering the telephone and assisting patients with financial and medical questions.
  
Locate and list addresses and households.
  
Perform other office duties as needed, such as telemarketing and customer service inquiries, billing patients and receiving payments.
  
Explain survey objectives and procedures to interviewees, and interpret survey questions to help interviewees' comprehension.
  

-More than weekly Frequency of Task (Categories 1-7) Core-

Identify and report problems in obtaining valid data.
  
Meet with supervisor daily to submit completed assignments and discuss progress.
  
Contact individuals to be interviewed at home, place of business, or field location, by telephone, mail, or in person.
  
Ask questions in accordance with instructions to obtain various specified information such as person's name, address, age, religious preference, and state of residency.
  
Compile, record and code results and data from interview or survey, using computer or specified form.
  

-More than weekly Frequency of Task (Categories 1-7) Supplemental-

Explain survey objectives and procedures to interviewees, and interpret survey questions to help interviewees' comprehension.
  
Identify and resolve inconsistencies in interviewees' responses by means of appropriate questioning or explanation.
  
Supervise or train others, and maintain staff records.
  
Ensure payment for services by verifying benefits with the person's insurance provider or working out financing options.
  
Assist individuals in filling out applications or questionnaires.
  
Review data obtained from interview for completeness and accuracy.
  
Perform other office duties as needed, such as telemarketing and customer service inquiries, billing patients and receiving payments.
  
Prepare reports to provide answers in response to specific problems.
  
Collect and analyze data, such as studying old records, tallying the number of outpatients entering each day or week, or participating in federal, state, or local population surveys as a Census Enumerator.
  
Locate and list addresses and households.
  
Perform patient services, such as answering the telephone and assisting patients with financial and medical questions.
  

-More than yearly Frequency of Task (Categories 1-7) Core-

Compile, record and code results and data from interview or survey, using computer or specified form.
  
Contact individuals to be interviewed at home, place of business, or field location, by telephone, mail, or in person.
  
Meet with supervisor daily to submit completed assignments and discuss progress.
  
Identify and report problems in obtaining valid data.
  
Ask questions in accordance with instructions to obtain various specified information such as person's name, address, age, religious preference, and state of residency.
  

-More than yearly Frequency of Task (Categories 1-7) Supplemental-

Supervise or train others, and maintain staff records.
  
Identify and resolve inconsistencies in interviewees' responses by means of appropriate questioning or explanation.
  
Locate and list addresses and households.
  
Perform other office duties as needed, such as telemarketing and customer service inquiries, billing patients and receiving payments.
  
Assist individuals in filling out applications or questionnaires.
  
Collect and analyze data, such as studying old records, tallying the number of outpatients entering each day or week, or participating in federal, state, or local population surveys as a Census Enumerator.
  
Review data obtained from interview for completeness and accuracy.
  
Explain survey objectives and procedures to interviewees, and interpret survey questions to help interviewees' comprehension.
  
Ensure payment for services by verifying benefits with the person's insurance provider or working out financing options.
  
Perform patient services, such as answering the telephone and assisting patients with financial and medical questions.
  
Prepare reports to provide answers in response to specific problems.
  

-Several times daily Frequency of Task (Categories 1-7) Core-

Meet with supervisor daily to submit completed assignments and discuss progress.
  
Compile, record and code results and data from interview or survey, using computer or specified form.
  
Identify and report problems in obtaining valid data.
  
Ask questions in accordance with instructions to obtain various specified information such as person's name, address, age, religious preference, and state of residency.
  
Contact individuals to be interviewed at home, place of business, or field location, by telephone, mail, or in person.
  

-Several times daily Frequency of Task (Categories 1-7) Supplemental-

Review data obtained from interview for completeness and accuracy.
  
Ensure payment for services by verifying benefits with the person's insurance provider or working out financing options.
  
Explain survey objectives and procedures to interviewees, and interpret survey questions to help interviewees' comprehension.
  
Locate and list addresses and households.
  
Identify and resolve inconsistencies in interviewees' responses by means of appropriate questioning or explanation.
  
Perform other office duties as needed, such as telemarketing and customer service inquiries, billing patients and receiving payments.
  
Perform patient services, such as answering the telephone and assisting patients with financial and medical questions.
  
Assist individuals in filling out applications or questionnaires.
  
Collect and analyze data, such as studying old records, tallying the number of outpatients entering each day or week, or participating in federal, state, or local population surveys as a Census Enumerator.
  
Supervise or train others, and maintain staff records.
  
Prepare reports to provide answers in response to specific problems.
  

-Yearly or less Frequency of Task (Categories 1-7) Core-

Contact individuals to be interviewed at home, place of business, or field location, by telephone, mail, or in person.
  
Meet with supervisor daily to submit completed assignments and discuss progress.
  
Compile, record and code results and data from interview or survey, using computer or specified form.
  
Ask questions in accordance with instructions to obtain various specified information such as person's name, address, age, religious preference, and state of residency.
  
Identify and report problems in obtaining valid data.
  

-Yearly or less Frequency of Task (Categories 1-7) Supplemental-

Collect and analyze data, such as studying old records, tallying the number of outpatients entering each day or week, or participating in federal, state, or local population surveys as a Census Enumerator.
  
Supervise or train others, and maintain staff records.
  
Explain survey objectives and procedures to interviewees, and interpret survey questions to help interviewees' comprehension.
  
Assist individuals in filling out applications or questionnaires.
  
Ensure payment for services by verifying benefits with the person's insurance provider or working out financing options.
  
Identify and resolve inconsistencies in interviewees' responses by means of appropriate questioning or explanation.
  
Prepare reports to provide answers in response to specific problems.
  
Perform other office duties as needed, such as telemarketing and customer service inquiries, billing patients and receiving payments.
  
Perform patient services, such as answering the telephone and assisting patients with financial and medical questions.
  
Review data obtained from interview for completeness and accuracy.
  
Locate and list addresses and households.
  

Education Training Experience

-On-Site or In-Plant Training-

None
  
Up to and including 1 month
  
Over 1 month, up to and including 3 months
  
Over 6 months, up to and including 1 year
  
Over 1 year, up to and including 2 years
  

-On-the-Job Training-

None or short demonstration
  
Anything beyond short demonstration, up to and including 1 month
  
Over 1 month, up to and including 3 months
  
Over 6 months, up to and including 1 year
  
Over 1 year, up to and including 2 years
  

-Related Work Experience-

None
  
Up to and including 1 month
  
Over 1 month, up to and including 3 months
  
Over 3 months, up to and including 6 months
  
Over 6 months, up to and including 1 year
  
Over 1 year, up to and including 2 years
  
Over 2 years, up to and including 4 years
  
Over 10 years
  

-Required Level of Education-

Less than a High School Diploma
  
High School Diploma (or GED or High School Equivalence Certificate)
  
Post-Secondary Certificate - awarded for training completed after high school (for example, in Personnel Services, Engineering-related Technologies, Vocational Home Economics, Construction Trades, Mechanics and Repairers, Precision Production Trades)
  
Some College Courses
  
Bachelor's Degree
  
Post-Baccalaureate Certificate - awarded for completion of an organized program of study; designed for people who have completed a Baccalaureate degree, but do not meet the requirements of academic degrees carrying the title of Master