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Insurance Policy Processing Clerks
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CheckoutCareers.com
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Insurance Policy Processing Clerks
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Process applications for, changes to, reinstatement of, and cancellation of insurance policies. Duties include reviewing insurance applications to ensure that all questions have been answered, compiling data on insurance policy changes, changing policy records to conform to insured party's specifications, compiling data on lapsed insurance policies to determine automatic reinstatement according to company policies, canceling insurance policies as requested by agents, and verifying the accuracy of insurance company records.
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Degrees
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Abilities
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Near Vision| | The ability to see details at close range (within a few feet of the observer). |
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Oral Expression| | The ability to communicate information and ideas in speaking so others will understand. |
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Written Comprehension| | The ability to read and understand information and ideas presented in writing. |
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Deductive Reasoning| | The ability to apply general rules to specific problems to produce answers that make sense. |
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Information Ordering| | The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). |
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Oral Comprehension| | The ability to listen to and understand information and ideas presented through spoken words and sentences. |
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Written Expression| | The ability to communicate information and ideas in writing so others will understand. |
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Inductive Reasoning| | The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). |
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Problem Sensitivity| | The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. |
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Speech Recognition| | The ability to identify and understand the speech of another person. |
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Category Flexibility| | The ability to generate or use different sets of rules for combining or grouping things in different ways. |
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Mathematical Reasoning| | The ability to choose the right mathematical methods or formulas to solve a problem. |
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Speech Clarity| | The ability to speak clearly so others can understand you. |
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Number Facility| | The ability to add, subtract, multiply, or divide quickly and correctly. |
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Flexibility of Closure| | The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material. |
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Speed of Closure| | The ability to quickly make sense of, combine, and organize information into meaningful patterns. |
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Selective Attention| | The ability to concentrate on a task over a period of time without being distracted. |
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Originality| | The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem. |
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Perceptual Speed| | The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object. |
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Memorization| | The ability to remember information such as words, numbers, pictures, and procedures. |
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Finger Dexterity| | The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects. |
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Fluency of Ideas| | The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity). |
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Time Sharing| | The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources). |
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Far Vision| | The ability to see details at a distance. |
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Auditory Attention| | The ability to focus on a single source of sound in the presence of other distracting sounds. |
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Visualization| | The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged. |
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Wrist-Finger Speed| | The ability to make fast, simple, repeated movements of the fingers, hands, and wrists. |
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Hearing Sensitivity| | The ability to detect or tell the differences between sounds that vary in pitch and loudness. |
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Trunk Strength| | The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing. |
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Manual Dexterity| | The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects. |
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Visual Color Discrimination| | The ability to match or detect differences between colors, including shades of color and brightness. |
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Multilimb Coordination| | The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion. |
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Reaction Time| | The ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears. |
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Interests
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Conventional| | Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow. |
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First Interest High-Point| | Primary-Rank Descriptiveness |
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Second Interest High-Point| | Secondary-Cutoff/Rank Descriptiveness |
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Enterprising| | Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business. |
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Social| | Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others. |
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Investigative| | Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally. |
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Realistic| | Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others. |
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Artistic| | Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules. |
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Knowledge
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Clerical| | Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. |
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Customer and Personal Service| | Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. |
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Computers and Electronics| | Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. |
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English Language| | Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. |
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Mathematics| | Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. |
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Sales and Marketing| | Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. |
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Administration and Management| | Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. |
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Production and Processing| | Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods. |
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Economics and Accounting| | Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data. |
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Education and Training| | Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. |
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Communications and Media| | Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media. |
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Personnel and Human Resources| | Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems. |
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Law and Government| | Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process. |
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Telecommunications| | Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems. |
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Public Safety and Security| | Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions. |
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Transportation| | Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits. |
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Geography| | Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life. |
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Psychology| | Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders. |
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Engineering and Technology| | Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services. |
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Medicine and Dentistry| | Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures. |
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Design| | Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models. |
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Building and Construction| | Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads. |
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Foreign Language| | Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation. |
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Mechanical| | Knowledge of machines and tools, including their designs, uses, repair, and maintenance. |
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Philosophy and Theology| | Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture. |
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Chemistry| | Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods. |
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Sociology and Anthropology| | Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins. |
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Therapy and Counseling| | Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance. |
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Wages
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| District of Columbia | $35,230.00 |
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| North Carolina | $29,380.00 |
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| South Carolina | $25,500.00 |
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| Virgin Islands | $21,920.00 |
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Related Careers
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Claims Examiners, Property & Casualty Insurance| | Review settled insurance claims to determine that payments and settlements have been made in accordance with company practices and procedures. Report overpayments, underpayments, and other irregularities. Confer with legal counsel on claims requiring litigation. |
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Credit Checkers| | Investigate history and credit standing of individuals or business establishments applying for credit. Telephone or write to credit departments of business and service establishments to obtain information about applicant's credit standing. |
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Customer Service Representatives| | Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. |
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Insurance Appraisers, Auto Damage| | Appraise automobile or other vehicle damage to determine cost of repair for insurance claim settlement and seek agreement with automotive repair shop on cost of repair. Prepare insurance forms to indicate repair cost or cost estimates and recommendations. |
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Insurance Claims & Policy Processing Clerks| | Obtain information from insured or designated persons for purpose of settling claim with insurance carrier. |
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Medical Records & Health Information Technicians| | Compile, process, and maintain medical records of hospital and clinic patients in a manner consistent with medical, administrative, ethical, legal, and regulatory requirements of the health care system. Process, maintain, compile, and report patient information for health requirements and standards. |
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Order Clerks| | Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints. |
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Procurement Clerks| | Compile information and records to draw up purchase orders for procurement of materials and services. |
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Statement Clerks| | Prepare and distribute bank statements to customers, answer inquiries, and reconcile discrepancies in records and accounts. |
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Skills
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Critical Thinking| | Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. |
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Active Learning| | Understanding the implications of new information for both current and future problem-solving and decision-making. |
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Reading Comprehension| | Understanding written sentences and paragraphs in work related documents. |
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Learning Strategies| | Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things. |
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Social Perceptiveness| | Being aware of others' reactions and understanding why they react as they do. |
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Active Listening| | Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. |
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Instructing| | Teaching others how to do something. |
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Speaking| | Talking to others to convey information effectively. |
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Coordination| | Adjusting actions in relation to others' actions. |
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Writing| | Communicating effectively in writing as appropriate for the needs of the audience. |
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Mathematics| | Using mathematics to solve problems. |
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Service Orientation| | Actively looking for ways to help people. |
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Complex Problem Solving| | Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. |
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Monitoring| | Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. |
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Time Management| | Managing one's own time and the time of others. |
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Judgment and Decision Making| | Considering the relative costs and benefits of potential actions to choose the most appropriate one. |
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Persuasion| | Persuading others to change their minds or behavior. |
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Negotiation| | Bringing others together and trying to reconcile differences. |
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Quality Control Analysis| | Conducting tests and inspections of products, services, or processes to evaluate quality or performance. |
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Operations Analysis| | Analyzing needs and product requirements to create a design. |
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Troubleshooting| | Determining causes of operating errors and deciding what to do about it. |
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Management of Personnel Resources| | Motivating, developing, and directing people as they work, identifying the best people for the job. |
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Equipment Selection| | Determining the kind of tools and equipment needed to do a job. |
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Systems Evaluation| | Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system. |
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Technology Design| | Generating or adapting equipment and technology to serve user needs. |
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Operation and Control| | Controlling operations of equipment or systems. |
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Equipment Maintenance| | Performing routine maintenance on equipment and determining when and what kind of maintenance is needed. |
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Management of Material Resources| | Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work. |
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Operation Monitoring| | Watching gauges, dials, or other indicators to make sure a machine is working properly. |
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Science| | Using scientific rules and methods to solve problems. |
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Management of Financial Resources| | Determining how money will be spent to get the work done, and accounting for these expenditures. |
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Systems Analysis| | Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes. |
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Repairing| | Repairing machines or systems using the needed tools. |
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Installation| | Installing equipment, machines, wiring, or programs to meet specifications. |
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Programming| | Writing computer programs for various purposes. |
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Tasks
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| Interview clients and take their calls to provide customer service and obtain information on claims. |
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| Compare information from application to criteria for policy reinstatement and approve reinstatement when criteria are met. |
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| Modify, update, and process existing policies and claims to reflect any change in beneficiary, amount of coverage, or type of insurance. |
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| Process, prepare, and submit business or government forms, such as submitting applications for coverage to insurance carriers. |
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| Process and record new insurance policies and claims. |
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| Review and verify data, such as age, name, address, and principal sum and value of property on insurance applications and policies. |
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| Examine letters from policyholders or agents, original insurance applications, and other company documents to determine if changes are needed and effects of changes. |
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| Organize and work with detailed office or warehouse records, maintaining files for each policyholder, including policies that are to be reinstated or cancelled. |
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| Correspond with insured or agent to obtain information or inform them account status or changes. |
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| Collect initial premiums and issue receipts. |
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| Calculate premiums, refunds, commissions, adjustments, and new reserve requirements, using insurance rate standards. |
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| Transcribe data to worksheets and enter data into computer for use in preparing documents and adjusting accounts. |
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| Obtain computer printout of policy cancellations or retrieve cancellation cards from file. |
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| Compose business correspondence for supervisors, managers and professionals. |
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| Check computations of interest accrued, premiums due, and settlement surrender on loan values. |
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| Notify insurance agent and accounting department of policy cancellation. |
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Tools
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| Calculators or accessories |
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| 10-key calculators |
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| Desktop computers |
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| Dictation machines |
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| Personal computers |
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Technology
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| Accounting software |
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| Account management software |
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| Data base user interface and query software |
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| Data entry software |
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| Database software |
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| Microsoft Access |
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| Policy issuance system software |
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| Document management software |
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| InSystems Calligo Enterprise |
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| Electronic mail software |
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| Microsoft Outlook |
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| Financial analysis software |
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| Insurance rating software |
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| Internet browser software |
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| Microsoft Internet Explorer |
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| Web browser software |
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| Office suite software |
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| Microsoft Office |
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| Presentation software |
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| Microsoft PowerPoint |
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| Project management software |
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| IBM Lotus Notes |
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| Novell GroupWise |
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| Spreadsheet software |
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| Microsoft Excel |
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| Word processing software |
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| Microsoft Word |
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Career Activities
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| Updating and Using Relevant Knowledge |
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| follow contract, property, or insurance laws |
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| use oral or written communication techniques |
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| Getting Information |
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| obtain information from individuals |
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| Interacting With Computers |
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| use computers to enter, access or retrieve data |
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| Evaluating Information to Determine Compliance with Standards |
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| examine documents for completeness, accuracy, or conformance to standards |
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| review data on insurance applications or policies |
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| Processing Information |
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| calculate insurance premiums or awards |
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| compute financial data |
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| examine financial documents to verify issue |
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| verify signatures for financial transactions |
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| Performing for or Working Directly with the Public |
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| collect payment |
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| Documenting/Recording Information |
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| maintain insurance records |
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| transcribe spoken or written information |
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| Performing Administrative Activities |
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| fill out business or government forms |
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| maintain inventory of office forms |
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| maintain records, reports, or files |
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| type letters or correspondence |
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| Controlling Machines and Processes |
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| operate business machines |
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Career Context
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| Telephone |
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| Importance of Being Exact or Accurate |
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| Structured versus Unstructured Work |
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| Deal With External Customers |
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| Freedom to Make Decisions |
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| Face-to-Face Discussions |
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| Contact With Others |
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| Spend Time Sitting |
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| Importance of Repeating Same Tasks |
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| Electronic Mail |
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| Frequency of Decision Making |
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| Indoors, Environmentally Controlled |
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| Spend Time Making Repetitive Motions |
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| Work With Work Group or Team |
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| Time Pressure |
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| Coordinate or Lead Others |
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| Letters and Memos |
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| Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls |
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| Consequence of Error |
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| Deal With Unpleasant or Angry People |
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| Responsibility for Outcomes and Results |
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| Impact of Decisions on Co-workers or Company Results |
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| Degree of Automation |
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| Extremely Bright or Inadequate Lighting |
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| Frequency of Conflict Situations |
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| Responsible for Others' Health and Safety |
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| Sounds, Noise Levels Are Distracting or Uncomfortable |
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| Level of Competition |
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Career Styles
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Attention to Detail| | Job requires being careful about detail and thorough in completing work tasks. |
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Integrity| | Job requires being honest and ethical. |
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Cooperation| | Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. |
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Dependability| | Job requires being reliable, responsible, and dependable, and fulfilling obligations. |
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Achievement/Effort| | Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks. |
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Initiative| | Job requires a willingness to take on responsibilities and challenges. |
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Concern for Others| | Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job. |
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Stress Tolerance| | Job requires accepting criticism and dealing calmly and effectively with high stress situations. |
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Self Control| | Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. |
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Adaptability/Flexibility| | Job requires being open to change (positive or negative) and to considerable variety in the workplace. |
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Independence| | Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done. |
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Social Orientation| | Job requires preferring to work with others rather than alone, and being personally connected with others on the job. |
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Persistence| | Job requires persistence in the face of obstacles. |
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Analytical Thinking| | Job requires analyzing information and using logic to address work-related issues and problems. |
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Leadership| | Job requires a willingness to lead, take charge, and offer opinions and direction. |
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Innovation| | Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems. |
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Career Needs
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Working Conditions| | Workers on this job have good working conditions. |
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Moral Values| | Workers on this job are never pressured to do things that go against their sense of right and wrong. |
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Supervision, Human Relations| | Workers on this job have supervisors who back up their workers with management. |
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Activity| | Workers on this job are busy all the time. |
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Company Policies and Practices| | Workers on this job are treated fairly by the company. |
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Co-workers| | Workers on this job have co-workers who are easy to get along with. |
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Security| | Workers on this job have steady employment. |
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Advancement| | Workers on this job have opportunities for advancement. |
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Supervision, Technical| | Workers on this job have supervisors who train their workers well. |
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Independence| | Workers on this job do their work alone. |
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Compensation| | Workers on this job are paid well in comparison with other workers. |
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Ability Utilization| | Workers on this job make use of their individual abilities. |
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Achievement| | Workers on this job get a feeling of accomplishment. |
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Autonomy| | Workers on this job plan their work with little supervision. |
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Variety| | Workers on this job have something different to do every day. |
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Recognition| | Workers on this job receive recognition for the work they do. |
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Social Service| | Workers on this job have work where they do things for other people. |
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Social Status| | Workers on this job are looked up to by others in their company and their community. |
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Responsibility| | Workers on this job make decisions on their own. |
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Creativity| | Workers on this job try out their own ideas. |
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Authority| | Workers on this job give directions and instructions to others. |
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Career Values
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Support| | Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical. |
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Working Conditions| | Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions. |
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Relationships| | Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service. |
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Achievement| | Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement. |
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Recognition| | Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status. |
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Independence| | Occupations that satisfy this work value allow employs to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy. |
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