Insurance Adjusters, Examiners, and Investigators

Job Description: Investigate, analyze, and determine the extent of insurance company's liability concerning personal, casualty, or property loss or damages, and attempt to effect settlement with claimants. Correspond with or interview medical specialists, agents, witnesses, or claimants to compile information. Calculate benefit payments and approve payment of claims within a certain monetary limit.

Insurance Adjusters, Examiners, and Investigators spend a lot of their time Identifying Objects, Actions, and Events. They are naturally good at Near Vision, Oral Comprehension, Written Comprehension, and Oral Expression. Insurance Adjusters, Examiners, and Investigators are typically characterized as being Conventional and Enterprising. They are usually very knowledgable about Customer and Personal Service, English Language, and Clerical and are skilled at Critical Thinking and Reading Comprehension.

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Work Activities

Identifying Objects, Actions, and Events
  
Organizing, Planning, and Prioritizing Work
  
Getting Information
  
Resolving Conflicts and Negotiating with Others
  
Establishing and Maintaining Interpersonal Relationships
  
Updating and Using Relevant Knowledge
  
Documenting/Recording Information
  
Evaluating Information to Determine Compliance with Standards
  
Judging the Qualities of Things, Services, or People
  
Processing Information
  
Analyzing Data or Information
  
Making Decisions and Solving Problems
  
Communicating with Supervisors, Peers, or Subordinates
  
Communicating with Persons Outside Organization
  
Monitor Processes, Materials, or Surroundings
  
Performing for or Working Directly with the Public
  
Estimating the Quantifiable Characteristics of Products, Events, or Information
  
Performing Administrative Activities
  
Inspecting Equipment, Structures, or Material
  
Interpreting the Meaning of Information for Others
  
Interacting With Computers
  
Monitoring and Controlling Resources
  
Thinking Creatively
  
Scheduling Work and Activities
  
Handling and Moving Objects
  
Coordinating the Work and Activities of Others
  
Selling or Influencing Others
  
Provide Consultation and Advice to Others
  
Performing General Physical Activities
  
Coaching and Developing Others
  
Developing and Building Teams
  
Assisting and Caring for Others
  
Training and Teaching Others
  
Controlling Machines and Processes
  
Developing Objectives and Strategies
  
Operating Vehicles, Mechanized Devices, or Equipment
  
Guiding, Directing, and Motivating Subordinates
  
Staffing Organizational Units
  

Abilities

Near Vision
  
Oral Comprehension
  
Written Comprehension
  
Oral Expression
  
Written Expression
  
Inductive Reasoning
  
Mathematical Reasoning
  
Deductive Reasoning
  
Speech Recognition
  
Number Facility
  
Problem Sensitivity
  
Speech Clarity
  
Flexibility of Closure
  
Information Ordering
  
Far Vision
  
Perceptual Speed
  
Category Flexibility
  
Visualization
  
Speed of Closure
  
Selective Attention
  
Fluency of Ideas
  
Finger Dexterity
  
Originality
  
Visual Color Discrimination
  
Time Sharing
  
Memorization
  
Hearing Sensitivity
  
Depth Perception
  
Auditory Attention
  
Control Precision
  
Arm-Hand Steadiness
  
Manual Dexterity
  

Interests

Conventional
  
Enterprising
  
Realistic
  
Investigative
  
Social
  
Artistic
  

Knowledge

Customer and Personal Service
  
English Language
  
Clerical
  
Mathematics
  
Law and Government
  
Education and Training
  
Computers and Electronics
  
Administration and Management
  
Building and Construction
  
Communications and Media
  
Psychology
  
Personnel and Human Resources
  
Mechanical
  
Geography
  
Public Safety and Security
  
Design
  
Medicine and Dentistry
  
Physics
  
Telecommunications
  
Sales and Marketing
  
Economics and Accounting
  
Engineering and Technology
  
Production and Processing
  
Philosophy and Theology
  
Transportation
  
Foreign Language
  
Therapy and Counseling
  
Sociology and Anthropology
  

Wages

District of Columbia
$74,880  
 
New Jersey
$67,620  
 
California
$65,050  
 
New York
$63,140  
 
Maryland
$62,480  
 
Colorado
$62,410  
 
Alaska
$62,280  
 
Connecticut
$62,170  
 
Massachusetts
$61,650  
 
New Hampshire
$61,580  
 
Oregon
$61,160  
 
Delaware
$61,010  
 
Vermont
$60,420  
 
Louisiana
$60,190  
 
Michigan
$59,580  
 
Nevada
$59,330  
 
Alabama
$59,260  
 
Pennsylvania
$58,940  
 
Washington
$58,700  
 
Illinois
$58,590  
 
North Carolina
$57,480  
 
Mississippi
$57,480  
 
Montana
$57,410  
 
New Mexico
$57,330  
 
Arizona
$56,960  
 
Missouri
$56,910  
 
South Dakota
$56,810  
 
Georgia
$56,490  
 
Texas
$56,380  
 
Ohio
$56,300  
 
Indiana
$56,270  
 
Rhode Island
$55,890  
 
Kentucky
$55,740  
 
West Virginia
$55,730  
 
Wisconsin
$54,850  
 
Tennessee
$54,090  
 
Maine
$53,980  
 
Florida
$53,400  
 
Minnesota
$53,180  
 
Virginia
$52,340  
 
Wyoming
$52,190  
 
Iowa
$51,610  
 
Arkansas
$51,240  
 
South Carolina
$51,130  
 
Kansas
$51,050  
 
Idaho
$50,930  
 
Hawaii
$49,020  
 
Utah
$48,310  
 
Nebraska
$48,070  
 
Oklahoma
$47,450  
 
North Dakota
$47,340  
 
Guam
$37,220  
 
Puerto Rico
$32,340  
 

Skills

Critical Thinking
  
Reading Comprehension
  
Active Listening
  
Speaking
  
Writing
  
Negotiation
  
Judgment and Decision Making
  
Mathematics
  
Active Learning
  
Coordination
  
Social Perceptiveness
  
Complex Problem Solving
  
Service Orientation
  
Time Management
  
Persuasion
  
Management of Financial Resources
  
Monitoring
  
Systems Analysis
  
Systems Evaluation
  
Operations Analysis
  
Learning Strategies
  
Management of Personnel Resources
  
Quality Control Analysis
  
Management of Material Resources
  
Instructing
  
Troubleshooting
  
Operation Monitoring
  
Programming
  
Science
  
Technology Design
  

Work Values

Support
  
Working Conditions
  
Relationships
  
Independence
  
Achievement
  
Recognition
  

Work Styles

Attention to Detail
  
Dependability
  
Stress Tolerance
  
Integrity
  
Self Control
  
Cooperation
  
Initiative
  
Adaptability/Flexibility
  
Analytical Thinking
  
Independence
  
Achievement/Effort
  
Persistence
  
Concern for Others
  
Social Orientation
  
Leadership
  
Innovation
  

Related University Degree Programs

Work Context

Frequency of Decision Making
  
Electronic Mail
  
Letters and Memos
  
Face-to-Face Discussions
  
Telephone
  
Time Pressure
  
Importance of Being Exact or Accurate
  
Impact of Decisions on Co-workers or Company Results
  
Spend Time Sitting
  
Indoors, Environmentally Controlled
  
Contact With Others
  
Freedom to Make Decisions
  
Frequency of Conflict Situations
  
Deal With Unpleasant or Angry People
  
Structured versus Unstructured Work
  
Deal With External Customers
  
Work With Work Group or Team
  
Importance of Repeating Same Tasks
  
Spend Time Making Repetitive Motions
  
Degree of Automation
  
Physical Proximity
  
Level of Competition
  
Coordinate or Lead Others
  
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
  
Consequence of Error
  
In an Enclosed Vehicle or Equipment
  
Sounds, Noise Levels Are Distracting or Uncomfortable
  
Duration of Typical Work Week
  
Outdoors, Exposed to Weather
  
Spend Time Standing
  
Spend Time Bending or Twisting the Body
  
Responsibility for Outcomes and Results
  
Very Hot or Cold Temperatures
  
Deal With Physically Aggressive People
  
Spend Time Walking and Running
  
Exposed to Contaminants
  
Indoors, Not Environmentally Controlled
  
Exposed to High Places
  
Extremely Bright or Inadequate Lighting
  
Exposed to Minor Burns, Cuts, Bites, or Stings
  
Outdoors, Under Cover
  
Cramped Work Space, Awkward Positions
  
Pace Determined by Speed of Equipment
  
Public Speaking
  
Spend Time Kneeling, Crouching, Stooping, or Crawling
  
Exposed to Hazardous Conditions
  
Exposed to Hazardous Equipment
  
Responsible for Others' Health and Safety
  
Work Schedules
  
Spend Time Climbing Ladders, Scaffolds, or Poles
  
Exposed to Disease or Infections
  
Spend Time Keeping or Regaining Balance
  
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
  
Exposed to Whole Body Vibration
  
In an Open Vehicle or Equipment
  
Exposed to Radiation
  
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
  

-40 hours-

Duration of Typical Work Week
  

-A lot of freedom-

Structured versus Unstructured Work
  
Freedom to Make Decisions
  

-About half the time-

Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
  
Spend Time Making Repetitive Motions
  
Spend Time Standing
  
Spend Time Bending or Twisting the Body
  
Spend Time Sitting
  
Spend Time Kneeling, Crouching, Stooping, or Crawling
  
Spend Time Climbing Ladders, Scaffolds, or Poles
  
Spend Time Keeping or Regaining Balance
  
Spend Time Walking and Running
  

-Completely automated-

Degree of Automation
  

-Constant contact with others-

Contact With Others
  

-Contact with others about half the time-

Contact With Others
  

-Contact with others most of the time-

Contact With Others
  

-Continually or almost continually-

Spend Time Sitting
  
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
  
Spend Time Making Repetitive Motions
  
Spend Time Bending or Twisting the Body
  
Spend Time Keeping or Regaining Balance
  
Spend Time Walking and Running
  
Spend Time Standing
  
Spend Time Kneeling, Crouching, Stooping, or Crawling
  
Spend Time Climbing Ladders, Scaffolds, or Poles
  

-Every day-

Electronic Mail
  
Frequency of Decision Making
  
Indoors, Environmentally Controlled
  
Telephone
  
Face-to-Face Discussions
  
Letters and Memos
  
Time Pressure
  
Frequency of Conflict Situations
  
Deal With Unpleasant or Angry People
  
In an Enclosed Vehicle or Equipment
  
Sounds, Noise Levels Are Distracting or Uncomfortable
  
Deal With Physically Aggressive People
  
Extremely Bright or Inadequate Lighting
  
Exposed to Contaminants
  
Very Hot or Cold Temperatures
  
Outdoors, Exposed to Weather
  
Exposed to High Places
  
Indoors, Not Environmentally Controlled
  
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
  
In an Open Vehicle or Equipment
  
Exposed to Disease or Infections
  
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
  
Exposed to Whole Body Vibration
  
Exposed to Hazardous Equipment
  
Outdoors, Under Cover
  
Exposed to Radiation
  
Public Speaking
  
Exposed to Minor Burns, Cuts, Bites, or Stings
  
Cramped Work Space, Awkward Positions
  
Exposed to Hazardous Conditions
  

-Extremely competitive-

Level of Competition
  

-Extremely important-

Importance of Being Exact or Accurate
  
Deal With External Customers
  
Work With Work Group or Team
  
Importance of Repeating Same Tasks
  
Coordinate or Lead Others
  
Pace Determined by Speed of Equipment
  

-Extremely serious-

Consequence of Error
  

-Fairly important-

Importance of Repeating Same Tasks
  
Work With Work Group or Team
  
Deal With External Customers
  
Coordinate or Lead Others
  
Pace Determined by Speed of Equipment
  
Importance of Being Exact or Accurate
  

-Fairly serious-

Consequence of Error
  

-High responsibility-

Responsibility for Outcomes and Results
  
Responsible for Others' Health and Safety
  

-Highly automated-

Degree of Automation
  

-Highly competitive-

Level of Competition
  

-I don't work near other people (beyond 100 ft.)-

Physical Proximity
  

-I work with others but not closely (e.g., private office)-

Physical Proximity
  

-Important-

Work With Work Group or Team
  
Importance of Repeating Same Tasks
  
Coordinate or Lead Others
  
Importance of Being Exact or Accurate
  
Deal With External Customers
  
Pace Determined by Speed of Equipment
  

-Important results-

Impact of Decisions on Co-workers or Company Results
  

-Irregular (changes with weather conditions, production demands, or contract duration)-

Work Schedules
  

-Less than 40 hours-

Duration of Typical Work Week
  

-Less than half the time-

Spend Time Standing
  
Spend Time Walking and Running
  
Spend Time Bending or Twisting the Body
  
Spend Time Kneeling, Crouching, Stooping, or Crawling
  
Spend Time Climbing Ladders, Scaffolds, or Poles
  
Spend Time Keeping or Regaining Balance
  
Spend Time Making Repetitive Motions
  
Spend Time Sitting
  
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
  

-Limited freedom-

Freedom to Make Decisions
  
Structured versus Unstructured Work
  

-Limited responsibility-

Responsibility for Outcomes and Results
  
Responsible for Others' Health and Safety
  

-Minor results-

Impact of Decisions on Co-workers or Company Results
  

-Moderate responsibility-

Responsibility for Outcomes and Results
  
Responsible for Others' Health and Safety
  

-Moderate results-

Impact of Decisions on Co-workers or Company Results
  

-Moderately automated-

Degree of Automation
  

-Moderately close (at arm's length)-

Physical Proximity
  

-Moderately competitive-

Level of Competition
  

-More than 40 hours-

Duration of Typical Work Week
  

-More than half the time-

Spend Time Making Repetitive Motions
  
Spend Time Sitting
  
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
  
Spend Time Standing
  
Spend Time Bending or Twisting the Body
  
Spend Time Kneeling, Crouching, Stooping, or Crawling
  
Spend Time Climbing Ladders, Scaffolds, or Poles
  
Spend Time Keeping or Regaining Balance
  
Spend Time Walking and Running
  

-Never-

Exposed to Radiation
  
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
  
In an Open Vehicle or Equipment
  
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
  
Exposed to Whole Body Vibration
  
Exposed to Disease or Infections
  
Exposed to Hazardous Equipment
  
Extremely Bright or Inadequate Lighting
  
Exposed to Hazardous Conditions
  
Spend Time Keeping or Regaining Balance
  
Spend Time Climbing Ladders, Scaffolds, or Poles
  
Deal With Physically Aggressive People
  
Outdoors, Under Cover
  
Indoors, Not Environmentally Controlled
  
Cramped Work Space, Awkward Positions
  
Exposed to High Places
  
Exposed to Contaminants
  
Spend Time Kneeling, Crouching, Stooping, or Crawling
  
Exposed to Minor Burns, Cuts, Bites, or Stings
  
Public Speaking
  
Very Hot or Cold Temperatures
  
Sounds, Noise Levels Are Distracting or Uncomfortable
  
Outdoors, Exposed to Weather
  
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
  
In an Enclosed Vehicle or Equipment
  
Spend Time Bending or Twisting the Body
  
Spend Time Walking and Running
  
Spend Time Making Repetitive Motions
  
Indoors, Environmentally Controlled
  
Frequency of Conflict Situations
  
Spend Time Standing
  
Telephone
  
Spend Time Sitting
  
Time Pressure
  
Face-to-Face Discussions
  
Frequency of Decision Making
  
Electronic Mail
  
Deal With Unpleasant or Angry People
  
Letters and Memos
  

-No contact with others-

Contact With Others
  

-No freedom-

Structured versus Unstructured Work
  
Freedom to Make Decisions
  

-No responsibility-

Responsible for Others' Health and Safety
  
Responsibility for Outcomes and Results
  

-No results-

Impact of Decisions on Co-workers or Company Results
  

-Not at all automated-

Degree of Automation
  

-Not at all competitive-

Level of Competition
  

-Not important at all-

Pace Determined by Speed of Equipment
  
Coordinate or Lead Others
  
Deal With External Customers
  
Importance of Repeating Same Tasks
  
Work With Work Group or Team
  
Importance of Being Exact or Accurate
  

-Not serious at all-

Consequence of Error
  

-Occasional contact with others-

Contact With Others
  

-Once a month or more but not every week-

Deal With Unpleasant or Angry People
  
Frequency of Conflict Situations
  
Telephone
  
Cramped Work Space, Awkward Positions
  
Time Pressure
  
Exposed to Disease or Infections
  
Electronic Mail
  
Exposed to High Places
  
Outdoors, Under Cover
  
Face-to-Face Discussions
  
Frequency of Decision Making
  
Exposed to Hazardous Conditions
  
Indoors, Environmentally Controlled
  
Sounds, Noise Levels Are Distracting or Uncomfortable
  
In an Enclosed Vehicle or Equipment
  
Public Speaking
  
Indoors, Not Environmentally Controlled
  
Deal With Physically Aggressive People
  
Outdoors, Exposed to Weather
  
Very Hot or Cold Temperatures
  
Exposed to Radiation
  
Exposed to Minor Burns, Cuts, Bites, or Stings
  
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
  
Letters and Memos
  
In an Open Vehicle or Equipment
  
Extremely Bright or Inadequate Lighting
  
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
  
Exposed to Whole Body Vibration
  
Exposed to Hazardous Equipment
  
Exposed to Contaminants
  

-Once a week or more but not every day-

Letters and Memos
  
Time Pressure
  
Face-to-Face Discussions
  
Frequency of Conflict Situations
  
Outdoors, Exposed to Weather
  
Deal With Unpleasant or Angry People
  
Sounds, Noise Levels Are Distracting or Uncomfortable
  
Frequency of Decision Making
  
Exposed to Hazardous Equipment
  
Exposed to Minor Burns, Cuts, Bites, or Stings
  
Indoors, Environmentally Controlled
  
In an Enclosed Vehicle or Equipment
  
Indoors, Not Environmentally Controlled
  
Exposed to Hazardous Conditions
  
Telephone
  
Electronic Mail
  
Outdoors, Under Cover
  
Cramped Work Space, Awkward Positions
  
Very Hot or Cold Temperatures
  
Extremely Bright or Inadequate Lighting
  
Exposed to Disease or Infections
  
Deal With Physically Aggressive People
  
Exposed to Contaminants
  
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
  
In an Open Vehicle or Equipment
  
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
  
Exposed to Whole Body Vibration
  
Exposed to High Places
  
Exposed to Radiation
  
Public Speaking
  

-Once a year or more but not every month-

Public Speaking
  
In an Enclosed Vehicle or Equipment
  
Exposed to Minor Burns, Cuts, Bites, or Stings
  
Very Hot or Cold Temperatures
  
Exposed to Contaminants
  
Cramped Work Space, Awkward Positions
  
Exposed to High Places
  
Outdoors, Under Cover
  
Indoors, Not Environmentally Controlled
  
Outdoors, Exposed to Weather
  
Exposed to Whole Body Vibration
  
Deal With Unpleasant or Angry People
  
Exposed to Hazardous Conditions
  
Deal With Physically Aggressive People
  
Sounds, Noise Levels Are Distracting or Uncomfortable
  
Frequency of Conflict Situations
  
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
  
Indoors, Environmentally Controlled
  
In an Open Vehicle or Equipment
  
Extremely Bright or Inadequate Lighting
  
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
  
Time Pressure
  
Exposed to Hazardous Equipment
  
Face-to-Face Discussions
  
Frequency of Decision Making
  
Electronic Mail
  
Exposed to Radiation
  
Letters and Memos
  
Exposed to Disease or Infections
  
Telephone
  

-Regular (established routine, set schedule)-

Work Schedules
  

-Seasonal (only during certain times of the year)-

Work Schedules
  

-Serious-

Consequence of Error
  

-Slightly automated-

Degree of Automation
  

-Slightly close (e.g., shared office)-

Physical Proximity
  

-Slightly competitive-

Level of Competition
  

-Some freedom-

Freedom to Make Decisions
  
Structured versus Unstructured Work
  

-Very close (near touching)-

Physical Proximity
  

-Very high responsibility-

Responsible for Others' Health and Safety
  
Responsibility for Outcomes and Results
  

-Very important-

Importance of Being Exact or Accurate
  
Importance of Repeating Same Tasks
  
Coordinate or Lead Others
  
Work With Work Group or Team
  
Deal With External Customers
  
Pace Determined by Speed of Equipment
  

-Very important results-

Impact of Decisions on Co-workers or Company Results
  

-Very little freedom-

Freedom to Make Decisions
  
Structured versus Unstructured Work
  

-Very serious-

Consequence of Error
  

Task Ratings

- Importance Core-

Examine claims forms and other records to determine insurance coverage.
  
Investigate and assess damage to property and create or review property damage estimates.
  
Interview or correspond with claimants, witnesses, police, physicians, or other relevant parties to determine claim settlement, denial, or review.
  
Review police reports, medical treatment records, medical bills, or physical property damage to determine the extent of liability.
  
Negotiate claim settlements and recommend litigation when settlement cannot be negotiated.
  
Analyze information gathered by investigation, and report findings and recommendations.
  
Interview or correspond with agents and claimants to correct errors or omissions and to investigate questionable claims.
  
Prepare report of findings of investigation.
  
Refer questionable claims to investigator or claims adjuster for investigation or settlement.
  
Collect evidence to support contested claims in court.
  

- Importance Supplemental-

Obtain credit information from banks and other credit services.
  
Examine titles to property to determine validity and act as company agent in transactions with property owners.
  
Communicate with former associates to verify employment record and to obtain background information regarding persons or businesses applying for credit.
  

- Relevance of Task Core-

Review police reports, medical treatment records, medical bills, or physical property damage to determine the extent of liability.
  
Examine claims forms and other records to determine insurance coverage.
  
Interview or correspond with claimants, witnesses, police, physicians, or other relevant parties to determine claim settlement, denial, or review.
  
Prepare report of findings of investigation.
  
Interview or correspond with agents and claimants to correct errors or omissions and to investigate questionable claims.
  
Analyze information gathered by investigation, and report findings and recommendations.
  
Refer questionable claims to investigator or claims adjuster for investigation or settlement.
  
Negotiate claim settlements and recommend litigation when settlement cannot be negotiated.
  
Collect evidence to support contested claims in court.
  
Investigate and assess damage to property and create or review property damage estimates.
  

- Relevance of Task Supplemental-

Examine titles to property to determine validity and act as company agent in transactions with property owners.
  
Obtain credit information from banks and other credit services.
  
Communicate with former associates to verify employment record and to obtain background information regarding persons or businesses applying for credit.
  

-Daily Frequency of Task (Categories 1-7) Core-

Negotiate claim settlements and recommend litigation when settlement cannot be negotiated.
  
Interview or correspond with claimants, witnesses, police, physicians, or other relevant parties to determine claim settlement, denial, or review.
  
Investigate and assess damage to property and create or review property damage estimates.
  
Analyze information gathered by investigation, and report findings and recommendations.
  
Refer questionable claims to investigator or claims adjuster for investigation or settlement.
  
Review police reports, medical treatment records, medical bills, or physical property damage to determine the extent of liability.
  
Prepare report of findings of investigation.
  
Interview or correspond with agents and claimants to correct errors or omissions and to investigate questionable claims.
  
Examine claims forms and other records to determine insurance coverage.
  
Collect evidence to support contested claims in court.
  

-Daily Frequency of Task (Categories 1-7) Supplemental-

Examine titles to property to determine validity and act as company agent in transactions with property owners.
  
Obtain credit information from banks and other credit services.
  

-Hourly or more Frequency of Task (Categories 1-7) Core-

Examine claims forms and other records to determine insurance coverage.
  
Review police reports, medical treatment records, medical bills, or physical property damage to determine the extent of liability.
  
Interview or correspond with claimants, witnesses, police, physicians, or other relevant parties to determine claim settlement, denial, or review.
  
Investigate and assess damage to property and create or review property damage estimates.
  
Analyze information gathered by investigation, and report findings and recommendations.
  
Prepare report of findings of investigation.
  
Negotiate claim settlements and recommend litigation when settlement cannot be negotiated.
  
Interview or correspond with agents and claimants to correct errors or omissions and to investigate questionable claims.
  
Refer questionable claims to investigator or claims adjuster for investigation or settlement.
  
Collect evidence to support contested claims in court.
  

-Hourly or more Frequency of Task (Categories 1-7) Supplemental-

Examine titles to property to determine validity and act as company agent in transactions with property owners.
  
Communicate with former associates to verify employment record and to obtain background information regarding persons or businesses applying for credit.
  
Obtain credit information from banks and other credit services.
  

-More than monthly Frequency of Task (Categories 1-7) Core-

Interview or correspond with agents and claimants to correct errors or omissions and to investigate questionable claims.
  
Refer questionable claims to investigator or claims adjuster for investigation or settlement.
  
Collect evidence to support contested claims in court.
  
Prepare report of findings of investigation.
  
Analyze information gathered by investigation, and report findings and recommendations.
  
Interview or correspond with claimants, witnesses, police, physicians, or other relevant parties to determine claim settlement, denial, or review.
  
Review police reports, medical treatment records, medical bills, or physical property damage to determine the extent of liability.
  
Negotiate claim settlements and recommend litigation when settlement cannot be negotiated.
  
Investigate and assess damage to property and create or review property damage estimates.
  
Examine claims forms and other records to determine insurance coverage.
  

-More than monthly Frequency of Task (Categories 1-7) Supplemental-

Obtain credit information from banks and other credit services.
  
Examine titles to property to determine validity and act as company agent in transactions with property owners.
  

-More than weekly Frequency of Task (Categories 1-7) Core-

Negotiate claim settlements and recommend litigation when settlement cannot be negotiated.
  
Interview or correspond with agents and claimants to correct errors or omissions and to investigate questionable claims.
  
Analyze information gathered by investigation, and report findings and recommendations.
  
Prepare report of findings of investigation.
  
Refer questionable claims to investigator or claims adjuster for investigation or settlement.
  
Collect evidence to support contested claims in court.
  
Investigate and assess damage to property and create or review property damage estimates.
  
Examine claims forms and other records to determine insurance coverage.
  
Interview or correspond with claimants, witnesses, police, physicians, or other relevant parties to determine claim settlement, denial, or review.
  
Review police reports, medical treatment records, medical bills, or physical property damage to determine the extent of liability.
  

-More than weekly Frequency of Task (Categories 1-7) Supplemental-

Examine titles to property to determine validity and act as company agent in transactions with property owners.
  
Obtain credit information from banks and other credit services.
  
Communicate with former associates to verify employment record and to obtain background information regarding persons or businesses applying for credit.
  

-More than yearly Frequency of Task (Categories 1-7) Core-

Refer questionable claims to investigator or claims adjuster for investigation or settlement.
  
Collect evidence to support contested claims in court.
  
Interview or correspond with agents and claimants to correct errors or omissions and to investigate questionable claims.
  
Negotiate claim settlements and recommend litigation when settlement cannot be negotiated.
  
Analyze information gathered by investigation, and report findings and recommendations.
  
Review police reports, medical treatment records, medical bills, or physical property damage to determine the extent of liability.
  
Prepare report of findings of investigation.
  
Investigate and assess damage to property and create or review property damage estimates.
  
Interview or correspond with claimants, witnesses, police, physicians, or other relevant parties to determine claim settlement, denial, or review.
  
Examine claims forms and other records to determine insurance coverage.
  

-More than yearly Frequency of Task (Categories 1-7) Supplemental-

Examine titles to property to determine validity and act as company agent in transactions with property owners.
  
Obtain credit information from banks and other credit services.
  

-Several times daily Frequency of Task (Categories 1-7) Core-

Review police reports, medical treatment records, medical bills, or physical property damage to determine the extent of liability.
  
Interview or correspond with claimants, witnesses, police, physicians, or other relevant parties to determine claim settlement, denial, or review.
  
Investigate and assess damage to property and create or review property damage estimates.
  
Examine claims forms and other records to determine insurance coverage.
  
Prepare report of findings of investigation.
  
Analyze information gathered by investigation, and report findings and recommendations.
  
Negotiate claim settlements and recommend litigation when settlement cannot be negotiated.
  
Interview or correspond with agents and claimants to correct errors or omissions and to investigate questionable claims.
  
Collect evidence to support contested claims in court.
  
Refer questionable claims to investigator or claims adjuster for investigation or settlement.
  

-Several times daily Frequency of Task (Categories 1-7) Supplemental-

Obtain credit information from banks and other credit services.
  
Examine titles to property to determine validity and act as company agent in transactions with property owners.
  

-Yearly or less Frequency of Task (Categories 1-7) Core-

Collect evidence to support contested claims in court.
  
Negotiate claim settlements and recommend litigation when settlement cannot be negotiated.
  
Interview or correspond with agents and claimants to correct errors or omissions and to investigate questionable claims.
  
Refer questionable claims to investigator or claims adjuster for investigation or settlement.
  
Review police reports, medical treatment records, medical bills, or physical property damage to determine the extent of liability.
  
Investigate and assess damage to property and create or review property damage estimates.
  
Prepare report of findings of investigation.
  
Analyze information gathered by investigation, and report findings and recommendations.
  
Examine claims forms and other records to determine insurance coverage.
  
Interview or correspond with claimants, witnesses, police, physicians, or other relevant parties to determine claim settlement, denial, or review.
  

-Yearly or less Frequency of Task (Categories 1-7) Supplemental-

Obtain credit information from banks and other credit services.
  
Examine titles to property to determine validity and act as company agent in transactions with property owners.
  
Communicate with former associates to verify employment record and to obtain background information regarding persons or businesses applying for credit.
  

Education Training Experience

-On-Site or In-Plant Training-

None
  
Up to and including 1 month
  
Over 1 month, up to and including 3 months
  
Over 3 months, up to and including 6 months
  
Over 6 months, up to and including 1 year
  
Over 2 years, up to and including 4 years
  

-On-the-Job Training-

Anything beyond short demonstration, up to and including 1 month
  
Over 1 month, up to and including 3 months
  
Over 3 months, up to and including 6 months
  
Over 6 months, up to and including 1 year
  
Over 1 year, up to and including 2 years
  
Over 2 years, up to and including 4 years
  
Over 4 years, up to and including 10 years
  
Over 10 years
  

-Related Work Experience-

None
  
Up to and including 1 month
  
Over 6 months, up to and including 1 year
  
Over 1 year, up to and including 2 years
  
Over 2 years, up to and including 4 years
  
Over 4 years, up to and including 6 years
  
Over 6 years, up to and including 8 years
  
Over 8 years, up to and including 10 years
  
Over 10 years
  

-Required Level of Education-

High School Diploma (or GED or High School Equivalence Certificate)
  
Post-Secondary Certificate - awarded for training completed after high school (for example, in Personnel Services, Engineering-related Technologies, Vocational Home Economics, Construction Trades, Mechanics and Repairers, Precision Production Trades)
  
Some College Courses
  
Associate's Degree (or other 2-year degree)
  
Bachelor's Degree
  
Post-Baccalaureate Certificate - awarded for completion of an organized program of study; designed for people who have completed a Baccalaureate degree, but do not meet the requirements of academic degrees carrying the title of Master