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Hotel, Motel, & Resort Desk Clerks
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CheckoutCareers.com
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Hotel, Motel, & Resort Desk Clerks
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Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
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Degrees
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Abilities
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Oral Comprehension| | The ability to listen to and understand information and ideas presented through spoken words and sentences. |
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Oral Expression| | The ability to communicate information and ideas in speaking so others will understand. |
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Speech Recognition| | The ability to identify and understand the speech of another person. |
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Near Vision| | The ability to see details at close range (within a few feet of the observer). |
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Problem Sensitivity| | The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. |
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Speech Clarity| | The ability to speak clearly so others can understand you. |
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Written Comprehension| | The ability to read and understand information and ideas presented in writing. |
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Number Facility| | The ability to add, subtract, multiply, or divide quickly and correctly. |
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Time Sharing| | The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources). |
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Category Flexibility| | The ability to generate or use different sets of rules for combining or grouping things in different ways. |
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Deductive Reasoning| | The ability to apply general rules to specific problems to produce answers that make sense. |
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Inductive Reasoning| | The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). |
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Information Ordering| | The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). |
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Memorization| | The ability to remember information such as words, numbers, pictures, and procedures. |
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Speed of Closure| | The ability to quickly make sense of, combine, and organize information into meaningful patterns. |
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Originality| | The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem. |
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Fluency of Ideas| | The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity). |
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Selective Attention| | The ability to concentrate on a task over a period of time without being distracted. |
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Written Expression| | The ability to communicate information and ideas in writing so others will understand. |
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Far Vision| | The ability to see details at a distance. |
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Flexibility of Closure| | The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material. |
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Mathematical Reasoning| | The ability to choose the right mathematical methods or formulas to solve a problem. |
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Finger Dexterity| | The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects. |
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Perceptual Speed| | The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object. |
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Trunk Strength| | The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing. |
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Auditory Attention| | The ability to focus on a single source of sound in the presence of other distracting sounds. |
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Visualization| | The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged. |
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Hearing Sensitivity| | The ability to detect or tell the differences between sounds that vary in pitch and loudness. |
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Visual Color Discrimination| | The ability to match or detect differences between colors, including shades of color and brightness. |
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Arm-Hand Steadiness| | The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position. |
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Manual Dexterity| | The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects. |
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Control Precision| | The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions. |
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Spatial Orientation| | The ability to know your location in relation to the environment or to know where other objects are in relation to you. |
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Extent Flexibility| | The ability to bend, stretch, twist, or reach with your body, arms, and/or legs. |
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Wrist-Finger Speed| | The ability to make fast, simple, repeated movements of the fingers, hands, and wrists. |
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Response Orientation| | The ability to choose quickly between two or more movements in response to two or more different signals (lights, sounds, pictures). It includes the speed with which the correct response is started with the hand, foot, or other body part. |
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Static Strength| | The ability to exert maximum muscle force to lift, push, pull, or carry objects. |
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Depth Perception| | The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object. |
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Glare Sensitivity| | The ability to see objects in the presence of glare or bright lighting. |
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Sound Localization| | The ability to tell the direction from which a sound originated. |
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Speed of Limb Movement| | The ability to quickly move the arms and legs. |
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Interests
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Conventional| | Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow. |
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First Interest High-Point| | Primary-Rank Descriptiveness |
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Enterprising| | Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business. |
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Second Interest High-Point| | Secondary-Cutoff/Rank Descriptiveness |
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Social| | Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others. |
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Third Interest High-Point| | Tertiary-Cutoff/Rank Descriptiveness |
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Realistic| | Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others. |
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Artistic| | Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules. |
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Investigative| | Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally. |
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Knowledge
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Customer and Personal Service| | Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. |
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Clerical| | Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. |
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Computers and Electronics| | Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. |
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Mathematics| | Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. |
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English Language| | Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. |
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Administration and Management| | Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. |
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Sales and Marketing| | Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. |
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Economics and Accounting| | Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data. |
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Public Safety and Security| | Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions. |
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Geography| | Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life. |
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Communications and Media| | Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media. |
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Education and Training| | Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. |
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Psychology| | Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders. |
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Transportation| | Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits. |
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Personnel and Human Resources| | Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems. |
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Telecommunications| | Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems. |
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Sociology and Anthropology| | Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins. |
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Foreign Language| | Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation. |
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Law and Government| | Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process. |
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Engineering and Technology| | Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services. |
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Philosophy and Theology| | Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture. |
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History and Archeology| | Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures. |
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Production and Processing| | Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods. |
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Therapy and Counseling| | Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance. |
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Chemistry| | Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods. |
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Mechanical| | Knowledge of machines and tools, including their designs, uses, repair, and maintenance. |
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Medicine and Dentistry| | Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures. |
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Design| | Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models. |
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Fine Arts| | Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture. |
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Building and Construction| | Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads. |
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Food Production| | Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques. |
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Physics| | Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub- atomic structures and processes. |
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Biology| | Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment. |
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Wages
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| District of Columbia | $24,630.00 |
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| North Carolina | $18,360.00 |
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| South Carolina | $17,200.00 |
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| Virgin Islands | $18,290.00 |
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Related Careers
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Counter & Rental Clerks| | Receive orders for repairs, rentals, and services. May describe available options, compute cost, and accept payment. |
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Counter Attendants, Cafeteria, Food Concession, & Coffee Shop| | Serve food to diners at counter or from a steam table. |
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Food Servers, Nonrestaurant| | Serve food to patrons outside of a restaurant environment, such as in hotels, hospital rooms, or cars. |
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License Clerks| | Issue licenses or permits to qualified applicants. Obtain necessary information; record data; advise applicants on requirements; collect fees; and issue licenses. May conduct oral, written, visual, or performance testing. |
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Receptionists & Information Clerks| | Answer inquiries and obtain information for general public, customers, visitors, and other interested parties. Provide information regarding activities conducted at establishment; location of departments, offices, and employees within organization. |
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Receptionists & Information Clerks| | Answer inquiries and obtain information for general public, customers, visitors, and other interested parties. Provide information regarding activities conducted at establishment; location of departments, offices, and employees within organization. |
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Reservation & Transportation Ticket Agents & Travel Clerks| | Make and confirm reservations and sell tickets to passengers and for large hotel or motel chains. May check baggage and direct passengers to designated concourse, pier, or track; make reservations, deliver tickets, arrange for visas, contact individuals and groups to inform them of package tours, or provide tourists with travel information, such as points of interest, restaurants, rates, and emergency service. |
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Telephone Operators| | Provide information by accessing alphabetical and geographical directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls. |
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Ushers, Lobby Attendants, & Ticket Takers| | Assist patrons at entertainment events by performing duties, such as collecting admission tickets and passes from patrons, assisting in finding seats, searching for lost articles, and locating such facilities as rest rooms and telephones. |
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Skills
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Critical Thinking| | Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. |
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Reading Comprehension| | Understanding written sentences and paragraphs in work related documents. |
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Service Orientation| | Actively looking for ways to help people. |
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Active Listening| | Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. |
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Instructing| | Teaching others how to do something. |
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Learning Strategies| | Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things. |
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Active Learning| | Understanding the implications of new information for both current and future problem-solving and decision-making. |
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Speaking| | Talking to others to convey information effectively. |
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Writing| | Communicating effectively in writing as appropriate for the needs of the audience. |
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Social Perceptiveness| | Being aware of others' reactions and understanding why they react as they do. |
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Monitoring| | Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. |
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Coordination| | Adjusting actions in relation to others' actions. |
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Persuasion| | Persuading others to change their minds or behavior. |
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Judgment and Decision Making| | Considering the relative costs and benefits of potential actions to choose the most appropriate one. |
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Time Management| | Managing one's own time and the time of others. |
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Mathematics| | Using mathematics to solve problems. |
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Negotiation| | Bringing others together and trying to reconcile differences. |
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Complex Problem Solving| | Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. |
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Operations Analysis| | Analyzing needs and product requirements to create a design. |
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Equipment Selection| | Determining the kind of tools and equipment needed to do a job. |
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Management of Personnel Resources| | Motivating, developing, and directing people as they work, identifying the best people for the job. |
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Systems Evaluation| | Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system. |
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Operation and Control| | Controlling operations of equipment or systems. |
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Systems Analysis| | Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes. |
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Troubleshooting| | Determining causes of operating errors and deciding what to do about it. |
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Technology Design| | Generating or adapting equipment and technology to serve user needs. |
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Installation| | Installing equipment, machines, wiring, or programs to meet specifications. |
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Management of Financial Resources| | Determining how money will be spent to get the work done, and accounting for these expenditures. |
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Quality Control Analysis| | Conducting tests and inspections of products, services, or processes to evaluate quality or performance. |
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Repairing| | Repairing machines or systems using the needed tools. |
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Management of Material Resources| | Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work. |
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Programming| | Writing computer programs for various purposes. |
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Science| | Using scientific rules and methods to solve problems. |
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Operation Monitoring| | Watching gauges, dials, or other indicators to make sure a machine is working properly. |
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Equipment Maintenance| | Performing routine maintenance on equipment and determining when and what kind of maintenance is needed. |
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Tasks
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| Greet, register, and assign rooms to guests of hotels or motels. |
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| Verify customers' credit, and establish how the customer will pay for the accommodation. |
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| Keep records of room availability and guests' accounts, manually or using computers. |
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| Compute bills, collect payments, and make change for guests. |
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| Perform simple bookkeeping activities, such as balancing cash accounts. |
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| Issue room keys and escort instructions to bellhops. |
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| Review accounts and charges with guests during the check out process. |
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| Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers. |
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| Transmit and receive messages, using telephones or telephone switchboards. |
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| Contact housekeeping or maintenance staff when guests report problems. |
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| Make and confirm reservations. |
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| Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. |
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| Record guest comments or complaints, referring customers to managers as necessary. |
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| Advise housekeeping staff when rooms have been vacated and are ready for cleaning. |
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| Arrange tours, taxis, or restaurant reservations for customers. |
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| Deposit guests' valuables in hotel safes or safe-deposit boxes. |
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| Date-stamp, sort, and rack incoming mail and messages. |
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Tools
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| Automated attendant systems |
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| Automated telephone answering systems |
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| Automatic call distributor ACD |
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| Automated call distributors ACD |
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| Centrex phone consoles |
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| Music or message on hold player |
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| On hold players |
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| Personal computers |
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| Premise branch exchange PBX systems |
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| Private automatic branch exchange PABX systems |
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| Standalone telephone caller identification |
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| Telephone call identification systems |
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| Voice mail systems |
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Technology
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| Data base user interface and query software |
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| Incident tracking software |
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| Facilities management software |
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| ASI FrontDesk |
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| InnQuest roomMaster |
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| Ramesys Hotel software |
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| Resort Data Processing software |
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Career Activities
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| Performing for or Working Directly with the Public |
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| answer customer or public inquiries |
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| collect payment |
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| greet customers, guests, visitors, or passengers |
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| provide customer service |
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| provide guests with assistance |
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| Interacting With Computers |
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| use computers to enter, access or retrieve data |
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| Getting Information |
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| receive customer orders |
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| Processing Information |
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| calculate monetary exchange |
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| compute financial data |
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| Documenting/Recording Information |
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| maintain account records |
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| take messages |
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| Performing Administrative Activities |
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| fill out business or government forms |
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| maintain records, reports, or files |
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| Updating and Using Relevant Knowledge |
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| use knowledge of written communication in sales work |
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| use oral or written communication techniques |
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| Scheduling Work and Activities |
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| make travel reservations |
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Career Context
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| Telephone |
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| Contact With Others |
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| Face-to-Face Discussions |
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| Indoors, Environmentally Controlled |
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| Deal With External Customers |
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| Importance of Repeating Same Tasks |
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| Frequency of Decision Making |
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| Deal With Unpleasant or Angry People |
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| Spend Time Standing |
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| Work With Work Group or Team |
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| Frequency of Conflict Situations |
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| Coordinate or Lead Others |
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| Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls |
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| Freedom to Make Decisions |
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| Importance of Being Exact or Accurate |
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| Impact of Decisions on Co-workers or Company Results |
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| Spend Time Making Repetitive Motions |
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| Letters and Memos |
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| Structured versus Unstructured Work |
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| Public Speaking |
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| Electronic Mail |
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| Responsibility for Outcomes and Results |
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| Physical Proximity |
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| Time Pressure |
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| Responsible for Others' Health and Safety |
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| Spend Time Walking and Running |
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| Sounds, Noise Levels Are Distracting or Uncomfortable |
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| Pace Determined by Speed of Equipment |
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| Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets |
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| Extremely Bright or Inadequate Lighting |
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| Spend Time Keeping or Regaining Balance |
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| Very Hot or Cold Temperatures |
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| Spend Time Bending or Twisting the Body |
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| Level of Competition |
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| Degree of Automation |
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| Indoors, Not Environmentally Controlled |
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| Exposed to Contaminants |
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| Spend Time Sitting |
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| Cramped Work Space, Awkward Positions |
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| Spend Time Kneeling, Crouching, Stooping, or Crawling |
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| Exposed to Disease or Infections |
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| Exposed to Minor Burns, Cuts, Bites, or Stings |
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Career Styles
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Dependability| | Job requires being reliable, responsible, and dependable, and fulfilling obligations. |
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Self Control| | Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. |
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Cooperation| | Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. |
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Concern for Others| | Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job. |
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Integrity| | Job requires being honest and ethical. |
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Attention to Detail| | Job requires being careful about detail and thorough in completing work tasks. |
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Stress Tolerance| | Job requires accepting criticism and dealing calmly and effectively with high stress situations. |
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Independence| | Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done. |
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Adaptability/Flexibility| | Job requires being open to change (positive or negative) and to considerable variety in the workplace. |
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Social Orientation| | Job requires preferring to work with others rather than alone, and being personally connected with others on the job. |
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Leadership| | Job requires a willingness to lead, take charge, and offer opinions and direction. |
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Initiative| | Job requires a willingness to take on responsibilities and challenges. |
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Persistence| | Job requires persistence in the face of obstacles. |
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Analytical Thinking| | Job requires analyzing information and using logic to address work-related issues and problems. |
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Innovation| | Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems. |
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Achievement/Effort| | Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks. |
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Career Needs
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Working Conditions| | Workers on this job have good working conditions. |
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Moral Values| | Workers on this job are never pressured to do things that go against their sense of right and wrong. |
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Supervision, Human Relations| | Workers on this job have supervisors who back up their workers with management. |
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Social Service| | Workers on this job have work where they do things for other people. |
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Company Policies and Practices| | Workers on this job are treated fairly by the company. |
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Activity| | Workers on this job are busy all the time. |
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Security| | Workers on this job have steady employment. |
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Supervision, Technical| | Workers on this job have supervisors who train their workers well. |
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Co-workers| | Workers on this job have co-workers who are easy to get along with. |
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Compensation| | Workers on this job are paid well in comparison with other workers. |
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Achievement| | Workers on this job get a feeling of accomplishment. |
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Variety| | Workers on this job have something different to do every day. |
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Advancement| | Workers on this job have opportunities for advancement. |
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Independence| | Workers on this job do their work alone. |
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Ability Utilization| | Workers on this job make use of their individual abilities. |
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Authority| | Workers on this job give directions and instructions to others. |
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Recognition| | Workers on this job receive recognition for the work they do. |
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Social Status| | Workers on this job are looked up to by others in their company and their community. |
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Autonomy| | Workers on this job plan their work with little supervision. |
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Responsibility| | Workers on this job make decisions on their own. |
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Creativity| | Workers on this job try out their own ideas. |
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