- Description
- Work Activities
- Abilities
- Interests
- Knowledge
- Wages
- Skills
- Work Values
- Work Styles
- Related Degrees
- Work Context
- Task Ratings
- Education
Job Description: Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
Hotel, Motel, and Resort Desk Clerks spend a lot of their time Performing for or Working Directly with the Public. They are naturally good at Oral Expression, Oral Comprehension, Near Vision, and Speech Recognition. Hotel, Motel, and Resort Desk Clerks are typically characterized as being Conventional and Enterprising. They are usually very knowledgable about Customer and Personal Service, Clerical, and Computers and Electronics and are skilled at Reading Comprehension and Critical Thinking.
Work Activities
Performing for or Working Directly with the Public
Establishing and Maintaining Interpersonal Relationships
Assisting and Caring for Others
Making Decisions and Solving Problems
Organizing, Planning, and Prioritizing Work
Communicating with Supervisors, Peers, or Subordinates
Resolving Conflicts and Negotiating with Others
Interacting With Computers
Updating and Using Relevant Knowledge
Getting Information
Processing Information
Monitor Processes, Materials, or Surroundings
Identifying Objects, Actions, and Events
Performing Administrative Activities
Coaching and Developing Others
Handling and Moving Objects
Thinking Creatively
Communicating with Persons Outside Organization
Training and Teaching Others
Provide Consultation and Advice to Others
Selling or Influencing Others
Scheduling Work and Activities
Judging the Qualities of Things, Services, or People
Guiding, Directing, and Motivating Subordinates
Documenting/Recording Information
Monitoring and Controlling Resources
Developing Objectives and Strategies
Evaluating Information to Determine Compliance with Standards
Coordinating the Work and Activities of Others
Interpreting the Meaning of Information for Others
Analyzing Data or Information
Staffing Organizational Units
Developing and Building Teams
Performing General Physical Activities
Inspecting Equipment, Structures, or Material
Controlling Machines and Processes
Estimating the Quantifiable Characteristics of Products, Events, or Information
Repairing and Maintaining Electronic Equipment
Repairing and Maintaining Mechanical Equipment
Operating Vehicles, Mechanized Devices, or Equipment
Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment
Abilities
Oral Expression
Oral Comprehension
Near Vision
Speech Recognition
Speech Clarity
Written Comprehension
Far Vision
Problem Sensitivity
Information Ordering
Category Flexibility
Deductive Reasoning
Written Expression
Inductive Reasoning
Selective Attention
Perceptual Speed
Fluency of Ideas
Memorization
Number Facility
Mathematical Reasoning
Time Sharing
Finger Dexterity
Originality
Flexibility of Closure
Speed of Closure
Visualization
Visual Color Discrimination
Arm-Hand Steadiness
Hearing Sensitivity
Trunk Strength
Auditory Attention
Manual Dexterity
Control Precision
Spatial Orientation
Interests
Conventional
Enterprising
Social
Realistic
Artistic
Investigative
Knowledge
Customer and Personal Service
Clerical
Computers and Electronics
English Language
Administration and Management
Sales and Marketing
Mathematics
Psychology
Public Safety and Security
Education and Training
Economics and Accounting
Communications and Media
Personnel and Human Resources
Geography
Transportation
Production and Processing
Foreign Language
Telecommunications
Law and Government
Sociology and Anthropology
Mechanical
Medicine and Dentistry
Therapy and Counseling
Chemistry
History and Archeology
Design
Wages
Hawaii
$34,450
District of Columbia
$31,190
Nevada
$27,200
Massachusetts
$25,950
New York
$24,800
Alaska
$24,490
California
$23,080
Connecticut
$22,910
Washington
$22,770
Vermont
$22,430
New Jersey
$22,330
New Hampshire
$22,010
Maryland
$21,820
Rhode Island
$21,630
Arizona
$21,180
Pennsylvania
$21,120
Illinois
$21,010
Colorado
$20,700
North Carolina
$20,410
Florida
$20,300
Delaware
$20,230
Minnesota
$20,200
Oregon
$20,120
Maine
$19,970
Virgin Islands
$19,820
South Carolina
$19,670
Utah
$19,650
Virginia
$19,480
Wyoming
$19,350
Michigan
$19,070
Missouri
$19,030
Wisconsin
$19,020
Louisiana
$18,780
Tennessee
$18,760
New Mexico
$18,760
Kansas
$18,430
South Dakota
$18,400
North Dakota
$18,350
Iowa
$18,270
Georgia
$18,270
Ohio
$18,210
Montana
$18,150
Mississippi
$18,120
Texas
$18,080
Nebraska
$17,950
Idaho
$17,930
Kentucky
$17,870
Alabama
$17,760
West Virginia
$17,680
Oklahoma
$17,640
Indiana
$17,630
Arkansas
$17,510
Guam
$17,460
Puerto Rico
$16,990
Skills
Reading Comprehension
Critical Thinking
Service Orientation
Active Listening
Coordination
Social Perceptiveness
Time Management
Persuasion
Monitoring
Writing
Instructing
Speaking
Management of Personnel Resources
Judgment and Decision Making
Learning Strategies
Systems Evaluation
Complex Problem Solving
Negotiation
Active Learning
Systems Analysis
Mathematics
Operation Monitoring
Programming
Technology Design
Quality Control Analysis
Management of Financial Resources
Work Values
Relationships
Support
Independence
Achievement
Recognition
Working Conditions
Work Styles
Concern for Others
Dependability
Self Control
Cooperation
Stress Tolerance
Integrity
Attention to Detail
Independence
Initiative
Social Orientation
Adaptability/Flexibility
Leadership
Persistence
Analytical Thinking
Achievement/Effort
Innovation
Related University Degree Programs
Work Context
Telephone
Contact With Others
Indoors, Environmentally Controlled
Deal With External Customers
Face-to-Face Discussions
Frequency of Decision Making
Work With Work Group or Team
Importance of Being Exact or Accurate
Freedom to Make Decisions
Importance of Repeating Same Tasks
Deal With Unpleasant or Angry People
Spend Time Standing
Frequency of Conflict Situations
Impact of Decisions on Co-workers or Company Results
Physical Proximity
Structured versus Unstructured Work
Time Pressure
Letters and Memos
Coordinate or Lead Others
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
Degree of Automation
Responsibility for Outcomes and Results
Responsible for Others' Health and Safety
Spend Time Making Repetitive Motions
Level of Competition
Electronic Mail
Spend Time Walking and Running
Spend Time Sitting
Consequence of Error
Public Speaking
Sounds, Noise Levels Are Distracting or Uncomfortable
Deal With Physically Aggressive People
Exposed to Contaminants
Spend Time Bending or Twisting the Body
Duration of Typical Work Week
Pace Determined by Speed of Equipment
In an Enclosed Vehicle or Equipment
Spend Time Kneeling, Crouching, Stooping, or Crawling
Exposed to Minor Burns, Cuts, Bites, or Stings
Exposed to Hazardous Conditions
Exposed to Disease or Infections
Outdoors, Exposed to Weather
Cramped Work Space, Awkward Positions
Extremely Bright or Inadequate Lighting
Very Hot or Cold Temperatures
Spend Time Keeping or Regaining Balance
Work Schedules
Indoors, Not Environmentally Controlled
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
Outdoors, Under Cover
Exposed to Radiation
Spend Time Climbing Ladders, Scaffolds, or Poles
In an Open Vehicle or Equipment
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
Exposed to Whole Body Vibration
Exposed to Hazardous Equipment
Exposed to High Places
-40 hours-
Duration of Typical Work Week
-A lot of freedom-
Freedom to Make Decisions
Structured versus Unstructured Work
-About half the time-
Spend Time Standing
Spend Time Sitting
Spend Time Walking and Running
Spend Time Making Repetitive Motions
Spend Time Bending or Twisting the Body
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
Spend Time Kneeling, Crouching, Stooping, or Crawling
Spend Time Climbing Ladders, Scaffolds, or Poles
Spend Time Keeping or Regaining Balance
-Completely automated-
Degree of Automation
-Constant contact with others-
Contact With Others
-Contact with others about half the time-
Contact With Others
-Contact with others most of the time-
Contact With Others
-Continually or almost continually-
Spend Time Standing
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
Spend Time Making Repetitive Motions
Spend Time Sitting
Spend Time Walking and Running
Spend Time Kneeling, Crouching, Stooping, or Crawling
Spend Time Bending or Twisting the Body
Spend Time Keeping or Regaining Balance
Spend Time Climbing Ladders, Scaffolds, or Poles
-Every day-
Telephone
Indoors, Environmentally Controlled
Face-to-Face Discussions
Frequency of Decision Making
Time Pressure
Frequency of Conflict Situations
Electronic Mail
Deal With Unpleasant or Angry People
Letters and Memos
Public Speaking
Exposed to Contaminants
Sounds, Noise Levels Are Distracting or Uncomfortable
Deal With Physically Aggressive People
Cramped Work Space, Awkward Positions
Extremely Bright or Inadequate Lighting
Very Hot or Cold Temperatures
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
In an Open Vehicle or Equipment
Exposed to Disease or Infections
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
Outdoors, Exposed to Weather
Exposed to Whole Body Vibration
Exposed to Hazardous Equipment
In an Enclosed Vehicle or Equipment
Exposed to High Places
Outdoors, Under Cover
Exposed to Radiation
Exposed to Minor Burns, Cuts, Bites, or Stings
Indoors, Not Environmentally Controlled
Exposed to Hazardous Conditions
-Extremely competitive-
Level of Competition
-Extremely important-
Deal With External Customers
Work With Work Group or Team
Importance of Repeating Same Tasks
Importance of Being Exact or Accurate
Coordinate or Lead Others
Pace Determined by Speed of Equipment
-Extremely serious-
Consequence of Error
-Fairly important-
Coordinate or Lead Others
Pace Determined by Speed of Equipment
Importance of Being Exact or Accurate
Work With Work Group or Team
Importance of Repeating Same Tasks
Deal With External Customers
-Fairly serious-
Consequence of Error
-High responsibility-
Responsibility for Outcomes and Results
Responsible for Others' Health and Safety
-Highly automated-
Degree of Automation
-Highly competitive-
Level of Competition
-I don't work near other people (beyond 100 ft.)-
Physical Proximity
-I work with others but not closely (e.g., private office)-
Physical Proximity
-Important-
Importance of Repeating Same Tasks
Coordinate or Lead Others
Importance of Being Exact or Accurate
Pace Determined by Speed of Equipment
Work With Work Group or Team
Deal With External Customers
-Important results-
Impact of Decisions on Co-workers or Company Results
-Irregular (changes with weather conditions, production demands, or contract duration)-
Work Schedules
-Less than 40 hours-
Duration of Typical Work Week
-Less than half the time-
Spend Time Walking and Running
Spend Time Sitting
Spend Time Making Repetitive Motions
Spend Time Kneeling, Crouching, Stooping, or Crawling
Spend Time Bending or Twisting the Body
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
Spend Time Keeping or Regaining Balance
Spend Time Standing
Spend Time Climbing Ladders, Scaffolds, or Poles
-Limited freedom-
Structured versus Unstructured Work
Freedom to Make Decisions
-Limited responsibility-
Responsible for Others' Health and Safety
Responsibility for Outcomes and Results
-Minor results-
Impact of Decisions on Co-workers or Company Results
-Moderate responsibility-
Responsibility for Outcomes and Results
Responsible for Others' Health and Safety
-Moderate results-
Impact of Decisions on Co-workers or Company Results
-Moderately automated-
Degree of Automation
-Moderately close (at arm's length)-
Physical Proximity
-Moderately competitive-
Level of Competition
-More than 40 hours-
Duration of Typical Work Week
-More than half the time-
Spend Time Making Repetitive Motions
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
Spend Time Standing
Spend Time Walking and Running
Spend Time Bending or Twisting the Body
Spend Time Sitting
Spend Time Keeping or Regaining Balance
Spend Time Kneeling, Crouching, Stooping, or Crawling
Spend Time Climbing Ladders, Scaffolds, or Poles
-Never-
In an Open Vehicle or Equipment
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
Exposed to Whole Body Vibration
Exposed to Hazardous Equipment
Exposed to High Places
Exposed to Radiation
Spend Time Climbing Ladders, Scaffolds, or Poles
Outdoors, Under Cover
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
Cramped Work Space, Awkward Positions
Indoors, Not Environmentally Controlled
Spend Time Keeping or Regaining Balance
Extremely Bright or Inadequate Lighting
Exposed to Hazardous Conditions
Very Hot or Cold Temperatures
Exposed to Disease or Infections
Outdoors, Exposed to Weather
Exposed to Minor Burns, Cuts, Bites, or Stings
In an Enclosed Vehicle or Equipment
Public Speaking
Spend Time Kneeling, Crouching, Stooping, or Crawling
Exposed to Contaminants
Spend Time Bending or Twisting the Body
Electronic Mail
Sounds, Noise Levels Are Distracting or Uncomfortable
Deal With Physically Aggressive People
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
Time Pressure
Spend Time Sitting
Letters and Memos
Spend Time Making Repetitive Motions
Spend Time Walking and Running
Face-to-Face Discussions
Frequency of Decision Making
Indoors, Environmentally Controlled
Frequency of Conflict Situations
Telephone
Spend Time Standing
Deal With Unpleasant or Angry People
-No contact with others-
Contact With Others
-No freedom-
Structured versus Unstructured Work
Freedom to Make Decisions
-No responsibility-
Responsibility for Outcomes and Results
Responsible for Others' Health and Safety
-No results-
Impact of Decisions on Co-workers or Company Results
-Not at all automated-
Degree of Automation
-Not at all competitive-
Level of Competition
-Not important at all-
Pace Determined by Speed of Equipment
Coordinate or Lead Others
Work With Work Group or Team
Importance of Repeating Same Tasks
Deal With External Customers
Importance of Being Exact or Accurate
-Not serious at all-
Consequence of Error
-Occasional contact with others-
Contact With Others
-Once a month or more but not every week-
Frequency of Conflict Situations
In an Enclosed Vehicle or Equipment
Time Pressure
Exposed to Contaminants
Sounds, Noise Levels Are Distracting or Uncomfortable
Letters and Memos
Deal With Unpleasant or Angry People
Outdoors, Exposed to Weather
Deal With Physically Aggressive People
Frequency of Decision Making
Public Speaking
Electronic Mail
Exposed to Hazardous Conditions
Exposed to Disease or Infections
Face-to-Face Discussions
Exposed to Minor Burns, Cuts, Bites, or Stings
Exposed to High Places
Outdoors, Under Cover
Very Hot or Cold Temperatures
Exposed to Radiation
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
Indoors, Not Environmentally Controlled
Cramped Work Space, Awkward Positions
In an Open Vehicle or Equipment
Extremely Bright or Inadequate Lighting
Telephone
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
Exposed to Whole Body Vibration
Exposed to Hazardous Equipment
Indoors, Environmentally Controlled
-Once a week or more but not every day-
Deal With Unpleasant or Angry People
Letters and Memos
Frequency of Conflict Situations
Sounds, Noise Levels Are Distracting or Uncomfortable
Electronic Mail
Frequency of Decision Making
Exposed to Minor Burns, Cuts, Bites, or Stings
Exposed to Hazardous Conditions
Deal With Physically Aggressive People
Time Pressure
In an Enclosed Vehicle or Equipment
Exposed to Disease or Infections
Exposed to Contaminants
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
Indoors, Not Environmentally Controlled
Cramped Work Space, Awkward Positions
In an Open Vehicle or Equipment
Extremely Bright or Inadequate Lighting
Telephone
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
Outdoors, Exposed to Weather
Exposed to Whole Body Vibration
Exposed to Hazardous Equipment
Face-to-Face Discussions
Indoors, Environmentally Controlled
Exposed to High Places
Outdoors, Under Cover
Very Hot or Cold Temperatures
Exposed to Radiation
Public Speaking
-Once a year or more but not every month-
Deal With Physically Aggressive People
Sounds, Noise Levels Are Distracting or Uncomfortable
Exposed to Minor Burns, Cuts, Bites, or Stings
Very Hot or Cold Temperatures
Extremely Bright or Inadequate Lighting
Exposed to Contaminants
Indoors, Not Environmentally Controlled
Outdoors, Exposed to Weather
Exposed to Disease or Infections
Public Speaking
Face-to-Face Discussions
Frequency of Decision Making
Cramped Work Space, Awkward Positions
Time Pressure
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
Exposed to Hazardous Conditions
Frequency of Conflict Situations
In an Enclosed Vehicle or Equipment
Outdoors, Under Cover
Letters and Memos
Deal With Unpleasant or Angry People
Electronic Mail
Exposed to Whole Body Vibration
Exposed to Hazardous Equipment
Indoors, Environmentally Controlled
Exposed to High Places
Exposed to Radiation
In an Open Vehicle or Equipment
Telephone
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
-Regular (established routine, set schedule)-
Work Schedules
-Seasonal (only during certain times of the year)-
Work Schedules
-Serious-
Consequence of Error
-Slightly automated-
Degree of Automation
-Slightly close (e.g., shared office)-
Physical Proximity
-Slightly competitive-
Level of Competition
-Some freedom-
Freedom to Make Decisions
Structured versus Unstructured Work
-Very close (near touching)-
Physical Proximity
-Very high responsibility-
Responsible for Others' Health and Safety
Responsibility for Outcomes and Results
-Very important-
Coordinate or Lead Others
Importance of Being Exact or Accurate
Work With Work Group or Team
Importance of Repeating Same Tasks
Deal With External Customers
Pace Determined by Speed of Equipment
-Very important results-
Impact of Decisions on Co-workers or Company Results
-Very little freedom-
Structured versus Unstructured Work
Freedom to Make Decisions
-Very serious-
Consequence of Error
Task Ratings
- Importance Core-
Greet, register, and assign rooms to guests of hotels or motels.
Verify customers' credit, and establish how the customer will pay for the accommodation.
Contact housekeeping or maintenance staff when guests report problems.
Issue room keys and escort instructions to bellhops.
Make and confirm reservations.
Keep records of room availability and guests' accounts, manually or using computers.
Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
Compute bills, collect payments, and make change for guests.
Record guest comments or complaints, referring customers to managers as necessary.
Review accounts and charges with guests during the check out process.
Transmit and receive messages, using telephones or telephone switchboards.
Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
Deposit guests' valuables in hotel safes or safe-deposit boxes.
Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
Arrange tours, taxis, or restaurant reservations for customers.
- Importance Supplemental-
Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
Plan, schedule or supervise the work of other employees.
Date-stamp, sort, and rack incoming mail and messages.
- Relevance of Task Core-
Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
Greet, register, and assign rooms to guests of hotels or motels.
Keep records of room availability and guests' accounts, manually or using computers.
Verify customers' credit, and establish how the customer will pay for the accommodation.
Record guest comments or complaints, referring customers to managers as necessary.
Review accounts and charges with guests during the check out process.
Compute bills, collect payments, and make change for guests.
Make and confirm reservations.
Transmit and receive messages, using telephones or telephone switchboards.
Contact housekeeping or maintenance staff when guests report problems.
Issue room keys and escort instructions to bellhops.
Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
Arrange tours, taxis, or restaurant reservations for customers.
Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
Deposit guests' valuables in hotel safes or safe-deposit boxes.
- Relevance of Task Supplemental-
Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
Date-stamp, sort, and rack incoming mail and messages.
Plan, schedule or supervise the work of other employees.
-Daily Frequency of Task (Categories 1-7) Core-
Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
Record guest comments or complaints, referring customers to managers as necessary.
Arrange tours, taxis, or restaurant reservations for customers.
Contact housekeeping or maintenance staff when guests report problems.
Transmit and receive messages, using telephones or telephone switchboards.
Compute bills, collect payments, and make change for guests.
Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
Verify customers' credit, and establish how the customer will pay for the accommodation.
Review accounts and charges with guests during the check out process.
Make and confirm reservations.
Keep records of room availability and guests' accounts, manually or using computers.
Greet, register, and assign rooms to guests of hotels or motels.
Issue room keys and escort instructions to bellhops.
Deposit guests' valuables in hotel safes or safe-deposit boxes.
-Daily Frequency of Task (Categories 1-7) Supplemental-
Date-stamp, sort, and rack incoming mail and messages.
Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
Plan, schedule or supervise the work of other employees.
-Hourly or more Frequency of Task (Categories 1-7) Core-
Issue room keys and escort instructions to bellhops.
Keep records of room availability and guests' accounts, manually or using computers.
Greet, register, and assign rooms to guests of hotels or motels.
Verify customers' credit, and establish how the customer will pay for the accommodation.
Make and confirm reservations.
Review accounts and charges with guests during the check out process.
Transmit and receive messages, using telephones or telephone switchboards.
Compute bills, collect payments, and make change for guests.
Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
Contact housekeeping or maintenance staff when guests report problems.
Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
Record guest comments or complaints, referring customers to managers as necessary.
Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
Arrange tours, taxis, or restaurant reservations for customers.
Deposit guests' valuables in hotel safes or safe-deposit boxes.
-Hourly or more Frequency of Task (Categories 1-7) Supplemental-
Plan, schedule or supervise the work of other employees.
Date-stamp, sort, and rack incoming mail and messages.
Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
-More than monthly Frequency of Task (Categories 1-7) Core-
Deposit guests' valuables in hotel safes or safe-deposit boxes.
Arrange tours, taxis, or restaurant reservations for customers.
Record guest comments or complaints, referring customers to managers as necessary.
Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
Contact housekeeping or maintenance staff when guests report problems.
Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
Review accounts and charges with guests during the check out process.
Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
Greet, register, and assign rooms to guests of hotels or motels.
Make and confirm reservations.
Compute bills, collect payments, and make change for guests.
Issue room keys and escort instructions to bellhops.
Keep records of room availability and guests' accounts, manually or using computers.
Transmit and receive messages, using telephones or telephone switchboards.
Verify customers' credit, and establish how the customer will pay for the accommodation.
-More than monthly Frequency of Task (Categories 1-7) Supplemental-
Date-stamp, sort, and rack incoming mail and messages.
Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
Plan, schedule or supervise the work of other employees.
-More than weekly Frequency of Task (Categories 1-7) Core-
Deposit guests' valuables in hotel safes or safe-deposit boxes.
Record guest comments or complaints, referring customers to managers as necessary.
Arrange tours, taxis, or restaurant reservations for customers.
Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
Review accounts and charges with guests during the check out process.
Contact housekeeping or maintenance staff when guests report problems.
Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
Make and confirm reservations.
Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
Transmit and receive messages, using telephones or telephone switchboards.
Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
Compute bills, collect payments, and make change for guests.
Keep records of room availability and guests' accounts, manually or using computers.
Greet, register, and assign rooms to guests of hotels or motels.
Issue room keys and escort instructions to bellhops.
Verify customers' credit, and establish how the customer will pay for the accommodation.
-More than weekly Frequency of Task (Categories 1-7) Supplemental-
Plan, schedule or supervise the work of other employees.
Date-stamp, sort, and rack incoming mail and messages.
Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
-More than yearly Frequency of Task (Categories 1-7) Core-
Deposit guests' valuables in hotel safes or safe-deposit boxes.
Arrange tours, taxis, or restaurant reservations for customers.
Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
Review accounts and charges with guests during the check out process.
Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
Record guest comments or complaints, referring customers to managers as necessary.
Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
Contact housekeeping or maintenance staff when guests report problems.
Issue room keys and escort instructions to bellhops.
Compute bills, collect payments, and make change for guests.
Transmit and receive messages, using telephones or telephone switchboards.
Verify customers' credit, and establish how the customer will pay for the accommodation.
Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
Greet, register, and assign rooms to guests of hotels or motels.
Keep records of room availability and guests' accounts, manually or using computers.
Make and confirm reservations.
-More than yearly Frequency of Task (Categories 1-7) Supplemental-
Plan, schedule or supervise the work of other employees.
Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
Date-stamp, sort, and rack incoming mail and messages.
-Several times daily Frequency of Task (Categories 1-7) Core-
Compute bills, collect payments, and make change for guests.
Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
Transmit and receive messages, using telephones or telephone switchboards.
Review accounts and charges with guests during the check out process.
Contact housekeeping or maintenance staff when guests report problems.
Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
Make and confirm reservations.
Issue room keys and escort instructions to bellhops.
Greet, register, and assign rooms to guests of hotels or motels.
Arrange tours, taxis, or restaurant reservations for customers.
Keep records of room availability and guests' accounts, manually or using computers.
Verify customers' credit, and establish how the customer will pay for the accommodation.
Record guest comments or complaints, referring customers to managers as necessary.
Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
Deposit guests' valuables in hotel safes or safe-deposit boxes.
-Several times daily Frequency of Task (Categories 1-7) Supplemental-
Date-stamp, sort, and rack incoming mail and messages.
Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
Plan, schedule or supervise the work of other employees.
-Yearly or less Frequency of Task (Categories 1-7) Core-
Deposit guests' valuables in hotel safes or safe-deposit boxes.
Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
Verify customers' credit, and establish how the customer will pay for the accommodation.
Record guest comments or complaints, referring customers to managers as necessary.
Arrange tours, taxis, or restaurant reservations for customers.
Issue room keys and escort instructions to bellhops.
Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
Compute bills, collect payments, and make change for guests.
Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
Contact housekeeping or maintenance staff when guests report problems.
Greet, register, and assign rooms to guests of hotels or motels.
Keep records of room availability and guests' accounts, manually or using computers.
Make and confirm reservations.
Review accounts and charges with guests during the check out process.
Transmit and receive messages, using telephones or telephone switchboards.
-Yearly or less Frequency of Task (Categories 1-7) Supplemental-
Plan, schedule or supervise the work of other employees.
Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
Date-stamp, sort, and rack incoming mail and messages.
Education Training Experience
-On-Site or In-Plant Training-
None
Up to and including 1 month
Over 1 month, up to and including 3 months
Over 3 months, up to and including 6 months
Over 1 year, up to and including 2 years
-On-the-Job Training-
None or short demonstration
Anything beyond short demonstration, up to and including 1 month
Over 1 month, up to and including 3 months
Over 3 months, up to and including 6 months
Over 1 year, up to and including 2 years
-Related Work Experience-
None
Up to and including 1 month
Over 3 months, up to and including 6 months
Over 6 months, up to and including 1 year
Over 1 year, up to and including 2 years
-Required Level of Education-
Less than a High School Diploma
High School Diploma (or GED or High School Equivalence Certificate)
Some College Courses
Associate's Degree (or other 2-year degree)