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General & Operations Managers
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CheckoutCareers.com
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General & Operations Managers
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Plan, direct, or coordinate the operations of companies or public and private sector organizations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services. Includes owners and managers who head small business establishments whose duties are primarily managerial.
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Degrees
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Abilities
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Oral Expression| | The ability to communicate information and ideas in speaking so others will understand. |
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Deductive Reasoning| | The ability to apply general rules to specific problems to produce answers that make sense. |
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Oral Comprehension| | The ability to listen to and understand information and ideas presented through spoken words and sentences. |
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Problem Sensitivity| | The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. |
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Written Comprehension| | The ability to read and understand information and ideas presented in writing. |
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Inductive Reasoning| | The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). |
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Near Vision| | The ability to see details at close range (within a few feet of the observer). |
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Speech Recognition| | The ability to identify and understand the speech of another person. |
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Speech Clarity| | The ability to speak clearly so others can understand you. |
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Fluency of Ideas| | The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity). |
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Originality| | The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem. |
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Category Flexibility| | The ability to generate or use different sets of rules for combining or grouping things in different ways. |
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Mathematical Reasoning| | The ability to choose the right mathematical methods or formulas to solve a problem. |
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Number Facility| | The ability to add, subtract, multiply, or divide quickly and correctly. |
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Written Expression| | The ability to communicate information and ideas in writing so others will understand. |
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Information Ordering| | The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). |
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Visualization| | The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged. |
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Flexibility of Closure| | The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material. |
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Far Vision| | The ability to see details at a distance. |
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Time Sharing| | The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources). |
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Memorization| | The ability to remember information such as words, numbers, pictures, and procedures. |
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Selective Attention| | The ability to concentrate on a task over a period of time without being distracted. |
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Auditory Attention| | The ability to focus on a single source of sound in the presence of other distracting sounds. |
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Depth Perception| | The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object. |
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Perceptual Speed| | The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object. |
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Finger Dexterity| | The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects. |
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Speed of Closure| | The ability to quickly make sense of, combine, and organize information into meaningful patterns. |
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Trunk Strength| | The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing. |
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Visual Color Discrimination| | The ability to match or detect differences between colors, including shades of color and brightness. |
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Control Precision| | The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions. |
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Hearing Sensitivity| | The ability to detect or tell the differences between sounds that vary in pitch and loudness. |
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Multilimb Coordination| | The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion. |
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Stamina| | The ability to exert yourself physically over long periods of time without getting winded or out of breath. |
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Gross Body Coordination| | The ability to coordinate the movement of your arms, legs, and torso together when the whole body is in motion. |
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Speed of Limb Movement| | The ability to quickly move the arms and legs. |
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Spatial Orientation| | The ability to know your location in relation to the environment or to know where other objects are in relation to you. |
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Extent Flexibility| | The ability to bend, stretch, twist, or reach with your body, arms, and/or legs. |
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Manual Dexterity| | The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects. |
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Night Vision| | The ability to see under low light conditions. |
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Static Strength| | The ability to exert maximum muscle force to lift, push, pull, or carry objects. |
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Wrist-Finger Speed| | The ability to make fast, simple, repeated movements of the fingers, hands, and wrists. |
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Response Orientation| | The ability to choose quickly between two or more movements in response to two or more different signals (lights, sounds, pictures). It includes the speed with which the correct response is started with the hand, foot, or other body part. |
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Arm-Hand Steadiness| | The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position. |
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Gross Body Equilibrium| | The ability to keep or regain your body balance or stay upright when in an unstable position. |
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Peripheral Vision| | The ability to see objects or movement of objects to one's side when the eyes are looking ahead. |
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Sound Localization| | The ability to tell the direction from which a sound originated. |
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Knowledge
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Customer and Personal Service| | Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. |
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Administration and Management| | Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. |
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Sales and Marketing| | Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. |
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Personnel and Human Resources| | Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems. |
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English Language| | Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. |
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Mathematics| | Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. |
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Education and Training| | Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. |
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Public Safety and Security| | Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions. |
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Law and Government| | Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process. |
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Economics and Accounting| | Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data. |
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Computers and Electronics| | Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. |
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Production and Processing| | Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods. |
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Communications and Media| | Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media. |
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Psychology| | Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders. |
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Therapy and Counseling| | Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance. |
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Philosophy and Theology| | Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture. |
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Clerical| | Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. |
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Transportation| | Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits. |
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Engineering and Technology| | Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services. |
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Design| | Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models. |
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Mechanical| | Knowledge of machines and tools, including their designs, uses, repair, and maintenance. |
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Sociology and Anthropology| | Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins. |
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Geography| | Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life. |
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Telecommunications| | Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems. |
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Building and Construction| | Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads. |
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Food Production| | Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques. |
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Medicine and Dentistry| | Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures. |
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Chemistry| | Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods. |
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Biology| | Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment. |
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Physics| | Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub- atomic structures and processes. |
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Foreign Language| | Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation. |
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History and Archeology| | Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures. |
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Wages
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| District of Columbia | $99,210.00 |
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| North Carolina | $82,660.00 |
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| South Carolina | $66,610.00 |
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| Virgin Islands | $66,360.00 |
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Skills
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Monitoring| | Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. |
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Coordination| | Adjusting actions in relation to others' actions. |
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Management of Personnel Resources| | Motivating, developing, and directing people as they work, identifying the best people for the job. |
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Management of Financial Resources| | Determining how money will be spent to get the work done, and accounting for these expenditures. |
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Active Listening| | Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. |
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Active Learning| | Understanding the implications of new information for both current and future problem-solving and decision-making. |
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Critical Thinking| | Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. |
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Speaking| | Talking to others to convey information effectively. |
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Management of Material Resources| | Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work. |
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Reading Comprehension| | Understanding written sentences and paragraphs in work related documents. |
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Judgment and Decision Making| | Considering the relative costs and benefits of potential actions to choose the most appropriate one. |
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Persuasion| | Persuading others to change their minds or behavior. |
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Writing| | Communicating effectively in writing as appropriate for the needs of the audience. |
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Social Perceptiveness| | Being aware of others' reactions and understanding why they react as they do. |
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Negotiation| | Bringing others together and trying to reconcile differences. |
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Time Management| | Managing one's own time and the time of others. |
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Instructing| | Teaching others how to do something. |
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Mathematics| | Using mathematics to solve problems. |
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Learning Strategies| | Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things. |
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Complex Problem Solving| | Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. |
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Service Orientation| | Actively looking for ways to help people. |
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Equipment Selection| | Determining the kind of tools and equipment needed to do a job. |
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Operations Analysis| | Analyzing needs and product requirements to create a design. |
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Quality Control Analysis| | Conducting tests and inspections of products, services, or processes to evaluate quality or performance. |
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Systems Analysis| | Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes. |
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Troubleshooting| | Determining causes of operating errors and deciding what to do about it. |
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Systems Evaluation| | Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system. |
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Science| | Using scientific rules and methods to solve problems. |
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Technology Design| | Generating or adapting equipment and technology to serve user needs. |
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Operation and Control| | Controlling operations of equipment or systems. |
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Equipment Maintenance| | Performing routine maintenance on equipment and determining when and what kind of maintenance is needed. |
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Repairing| | Repairing machines or systems using the needed tools. |
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Installation| | Installing equipment, machines, wiring, or programs to meet specifications. |
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Operation Monitoring| | Watching gauges, dials, or other indicators to make sure a machine is working properly. |
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Programming| | Writing computer programs for various purposes. |
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Tasks
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| Oversee activities directly related to making products or providing services. |
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| Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products. |
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| Manage staff, preparing work schedules and assigning specific duties. |
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| Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. |
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| Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency. |
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| Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary. |
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| Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes. |
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| Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand. |
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| Monitor businesses and agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits. |
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| Manage the movement of goods into and out of production facilities. |
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| Locate, select, and procure merchandise for resale, representing management in purchase negotiations. |
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| Perform sales floor work such as greeting and assisting customers, stocking shelves, and taking inventory. |
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| Develop and implement product marketing strategies including advertising campaigns and sales promotions. |
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| Plan and direct activities such as sales promotions, coordinating with other department heads as required. |
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| Direct non-merchandising departments of businesses, such as advertising and purchasing. |
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| Recommend locations for new facilities or oversee the remodeling of current facilities. |
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| Plan store layouts, and design displays. |
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Career Activities
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| Communicating with Supervisors, Peers, or Subordinates |
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| conduct or attend staff meetings |
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| Scheduling Work and Activities |
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| schedule employee work hours |
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| Monitoring and Controlling Resources |
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| develop budgets |
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| develop management control systems |
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| monitor operational budget |
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| Performing for or Working Directly with the Public |
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| provide customer service |
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| Guiding, Directing, and Motivating Subordinates |
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| assign work to staff or employees |
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| evaluate performance of employees or contract personnel |
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| supervise advertising or public relations staff |
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| supervise production workers |
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| Coordinating the Work and Activities of Others |
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| confer with other departmental heads to coordinate activities |
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| coordinate production materials, activities or processes |
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| direct and coordinate activities of workers or staff |
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| direct and coordinate financial activities |
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| oversee execution of organizational or program policies |
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| Updating and Using Relevant Knowledge |
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| use conflict resolution techniques |
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| use interviewing procedures |
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| use inventory control procedures |
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| use negotiation techniques |
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| Identifying Objects, Actions, and Events |
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| stock or organize goods |
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| Staffing Organizational Units |
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| develop staffing plan |
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| evaluate information from employment interviews |
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| hire, discharge, transfer, or promote workers |
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| interview job applicants |
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| Performing Administrative Activities |
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| implement staff policies |
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| Analyzing Data or Information |
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| analyze financial data |
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| analyze operational or management reports or records |
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| analyze organizational operating practices or procedures |
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| analyze sales activities or trends |
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| Thinking Creatively |
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| design decorative displays |
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| Estimating the Quantifiable Characteristics of Products, Events, or Information |
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| estimate product demand |
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| Interpreting the Meaning of Information for Others |
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| explain rules, policies or regulations |
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| Developing Objectives and Strategies |
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| develop marketing strategy |
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| develop policies, procedures, methods, or standards |
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| develop pricing strategy |
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Career Context
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| Telephone |
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| Face-to-Face Discussions |
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| Indoors, Environmentally Controlled |
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| Work With Work Group or Team |
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| Electronic Mail |
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| Freedom to Make Decisions |
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| Importance of Being Exact or Accurate |
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| Frequency of Decision Making |
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| Impact of Decisions on Co-workers or Company Results |
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| Contact With Others |
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| Deal With External Customers |
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| Structured versus Unstructured Work |
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| Importance of Repeating Same Tasks |
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| Responsibility for Outcomes and Results |
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| Coordinate or Lead Others |
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| Time Pressure |
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| Responsible for Others' Health and Safety |
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| Sounds, Noise Levels Are Distracting or Uncomfortable |
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| Spend Time Making Repetitive Motions |
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| Letters and Memos |
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| Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls |
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| Spend Time Walking and Running |
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| In an Enclosed Vehicle or Equipment |
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| Consequence of Error |
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| Spend Time Standing |
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| Spend Time Sitting |
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| Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets |
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| Physical Proximity |
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| Very Hot or Cold Temperatures |
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| Frequency of Conflict Situations |
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| Level of Competition |
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| Exposed to Minor Burns, Cuts, Bites, or Stings |
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| Indoors, Not Environmentally Controlled |
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| Deal With Unpleasant or Angry People |
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| Public Speaking |
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| Exposed to Contaminants |
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| Cramped Work Space, Awkward Positions |
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| Exposed to Hazardous Equipment |
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| Exposed to Radiation |
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| Outdoors, Exposed to Weather |
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| Pace Determined by Speed of Equipment |
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| Exposed to Hazardous Conditions |
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| Degree of Automation |
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| Extremely Bright or Inadequate Lighting |
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| Exposed to High Places |
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| Exposed to Whole Body Vibration |
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| In an Open Vehicle or Equipment |
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| Spend Time Bending or Twisting the Body |
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| Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection |
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| Deal With Physically Aggressive People |
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| Spend Time Keeping or Regaining Balance |
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Career Styles
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Dependability| | Job requires being reliable, responsible, and dependable, and fulfilling obligations. |
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Leadership| | Job requires a willingness to lead, take charge, and offer opinions and direction. |
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Integrity| | Job requires being honest and ethical. |
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Attention to Detail| | Job requires being careful about detail and thorough in completing work tasks. |
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Initiative| | Job requires a willingness to take on responsibilities and challenges. |
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Self Control| | Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. |
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Cooperation| | Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. |
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Concern for Others| | Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job. |
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Analytical Thinking| | Job requires analyzing information and using logic to address work-related issues and problems. |
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Independence| | Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done. |
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Stress Tolerance| | Job requires accepting criticism and dealing calmly and effectively with high stress situations. |
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Social Orientation| | Job requires preferring to work with others rather than alone, and being personally connected with others on the job. |
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Adaptability/Flexibility| | Job requires being open to change (positive or negative) and to considerable variety in the workplace. |
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Innovation| | Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems. |
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Persistence| | Job requires persistence in the face of obstacles. |
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Achievement/Effort| | Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks. |
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