General and Operations Managers

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Job Description: Plan, direct, or coordinate the operations of public or private sector organizations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services.

General and Operations Managers spend a lot of their time Organizing, Planning, and Prioritizing Work. They are naturally good at Oral Comprehension, Problem Sensitivity, Written Expression, and Oral Expression. General and Operations Managers are typically characterized as being Enterprising and Conventional. They are usually very knowledgable about Customer and Personal Service, Administration and Management, and Personnel and Human Resources and are skilled at Coordination and Critical Thinking.

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Work Activities

Organizing, Planning, and Prioritizing Work
  
Monitoring and Controlling Resources
  
Coordinating the Work and Activities of Others
  
Resolving Conflicts and Negotiating with Others
  
Making Decisions and Solving Problems
  
Establishing and Maintaining Interpersonal Relationships
  
Communicating with Persons Outside Organization
  
Communicating with Supervisors, Peers, or Subordinates
  
Scheduling Work and Activities
  
Thinking Creatively
  
Selling or Influencing Others
  
Judging the Qualities of Things, Services, or People
  
Provide Consultation and Advice to Others
  
Coaching and Developing Others
  
Getting Information
  
Performing Administrative Activities
  
Guiding, Directing, and Motivating Subordinates
  
Updating and Using Relevant Knowledge
  
Staffing Organizational Units
  
Monitor Processes, Materials, or Surroundings
  
Performing for or Working Directly with the Public
  
Evaluating Information to Determine Compliance with Standards
  
Developing and Building Teams
  
Identifying Objects, Actions, and Events
  
Processing Information
  
Interacting With Computers
  
Analyzing Data or Information
  
Assisting and Caring for Others
  
Training and Teaching Others
  
Interpreting the Meaning of Information for Others
  
Developing Objectives and Strategies
  
Documenting/Recording Information
  
Handling and Moving Objects
  
Estimating the Quantifiable Characteristics of Products, Events, or Information
  
Inspecting Equipment, Structures, or Material
  
Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment
  
Repairing and Maintaining Mechanical Equipment
  
Performing General Physical Activities
  
Controlling Machines and Processes
  
Operating Vehicles, Mechanized Devices, or Equipment
  
Repairing and Maintaining Electronic Equipment
  

Abilities

Oral Comprehension
  
Problem Sensitivity
  
Written Expression
  
Oral Expression
  
Written Comprehension
  
Deductive Reasoning
  
Information Ordering
  
Speech Clarity
  
Fluency of Ideas
  
Speech Recognition
  
Inductive Reasoning
  
Originality
  
Near Vision
  
Category Flexibility
  
Mathematical Reasoning
  
Time Sharing
  
Far Vision
  
Finger Dexterity
  
Selective Attention
  
Visualization
  
Number Facility
  
Perceptual Speed
  
Flexibility of Closure
  
Auditory Attention
  
Manual Dexterity
  
Multilimb Coordination
  
Control Precision
  
Hearing Sensitivity
  
Arm-Hand Steadiness
  
Trunk Strength
  
Memorization
  
Visual Color Discrimination
  
Speed of Closure
  
Static Strength
  
Depth Perception
  
Response Orientation
  
Speed of Limb Movement
  
Gross Body Coordination
  
Rate Control
  
Peripheral Vision
  
Spatial Orientation
  
Reaction Time
  
Stamina
  
Night Vision
  
Sound Localization
  
Glare Sensitivity
  

Interests

Enterprising
  
Conventional
  
Social
  
Realistic
  
Investigative
  
Artistic
  

Knowledge

Customer and Personal Service
  
Administration and Management
  
Personnel and Human Resources
  
Clerical
  
Mathematics
  
Computers and Electronics
  
Economics and Accounting
  
Sales and Marketing
  
Production and Processing
  
Education and Training
  
Psychology
  
English Language
  
Design
  
Law and Government
  
Public Safety and Security
  
Building and Construction
  
Mechanical
  
Engineering and Technology
  
Transportation
  
Communications and Media
  
Telecommunications
  
Geography
  
Chemistry
  
Physics
  
Sociology and Anthropology
  
Biology
  
Therapy and Counseling
  
Foreign Language
  

Wages

New Jersey
$146,570  
 
District of Columbia
$122,740  
 
Connecticut
$120,360  
 
New York
$115,620  
 
Washington
$113,560  
 
Delaware
$112,770  
 
California
$109,580  
 
Virginia
$109,380  
 
Rhode Island
$107,710  
 
Maryland
$104,260  
 
North Carolina
$102,450  
 
Massachusetts
$101,050  
 
New Hampshire
$96,400  
 
Ohio
$95,990  
 
Indiana
$95,840  
 
Colorado
$95,320  
 
South Dakota
$95,070  
 
Illinois
$92,980  
 
Wisconsin
$92,070  
 
Michigan
$91,700  
 
Texas
$91,250  
 
South Carolina
$91,220  
 
Minnesota
$90,060  
 
Nebraska
$89,910  
 
Pennsylvania
$89,700  
 
Hawaii
$87,860  
 
Florida
$87,770  
 
Oregon
$87,420  
 
Nevada
$87,160  
 
Georgia
$85,400  
 
Arizona
$85,180  
 
Alabama
$85,130  
 
Iowa
$83,350  
 
Vermont
$81,900  
 
Louisiana
$81,860  
 
North Dakota
$81,530  
 
Kansas
$81,010  
 
Wyoming
$79,960  
 
Virgin Islands
$79,480  
 
Kentucky
$78,120  
 
New Mexico
$78,010  
 
Tennessee
$77,370  
 
Missouri
$74,630  
 
Alaska
$74,180  
 
Mississippi
$73,890  
 
Maine
$73,740  
 
Arkansas
$73,730  
 
Utah
$72,500  
 
Oklahoma
$70,350  
 
Montana
$70,280  
 
Idaho
$66,500  
 
West Virginia
$65,660  
 
Puerto Rico
$65,390  
 
Guam
$46,560  
 

Skills

Coordination
  
Critical Thinking
  
Reading Comprehension
  
Monitoring
  
Speaking
  
Writing
  
Social Perceptiveness
  
Active Listening
  
Management of Personnel Resources
  
Operations Analysis
  
Complex Problem Solving
  
Time Management
  
Negotiation
  
Active Learning
  
Judgment and Decision Making
  
Persuasion
  
Systems Analysis
  
Management of Material Resources
  
Systems Evaluation
  
Learning Strategies
  
Instructing
  
Management of Financial Resources
  
Service Orientation
  
Operation Monitoring
  
Mathematics
  
Quality Control Analysis
  
Operation and Control
  
Troubleshooting
  
Science
  
Technology Design
  
Programming
  

Work Values

Relationships
  
Working Conditions
  
Independence
  
Recognition
  
Achievement
  
Support
  

Work Styles

Dependability
  
Attention to Detail
  
Leadership
  
Self Control
  
Initiative
  
Integrity
  
Stress Tolerance
  
Cooperation
  
Persistence
  
Analytical Thinking
  
Adaptability/Flexibility
  
Achievement/Effort
  
Concern for Others
  
Independence
  
Innovation
  
Social Orientation
  

Work Context

Telephone
  
Freedom to Make Decisions
  
Structured versus Unstructured Work
  
Contact With Others
  
Impact of Decisions on Co-workers or Company Results
  
Face-to-Face Discussions
  
Indoors, Environmentally Controlled
  
Frequency of Decision Making
  
Deal With External Customers
  
Responsibility for Outcomes and Results
  
Work With Work Group or Team
  
Electronic Mail
  
Coordinate or Lead Others
  
Time Pressure
  
Letters and Memos
  
Responsible for Others' Health and Safety
  
Importance of Being Exact or Accurate
  
Level of Competition
  
Frequency of Conflict Situations
  
Deal With Unpleasant or Angry People
  
Spend Time Sitting
  
Spend Time Standing
  
Physical Proximity
  
Sounds, Noise Levels Are Distracting or Uncomfortable
  
Consequence of Error
  
Importance of Repeating Same Tasks
  
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
  
Spend Time Walking and Running
  
Public Speaking
  
Duration of Typical Work Week
  
Spend Time Making Repetitive Motions
  
In an Enclosed Vehicle or Equipment
  
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
  
Degree of Automation
  
Exposed to Minor Burns, Cuts, Bites, or Stings
  
Exposed to Contaminants
  
Spend Time Bending or Twisting the Body
  
Indoors, Not Environmentally Controlled
  
Very Hot or Cold Temperatures
  
Outdoors, Exposed to Weather
  
Extremely Bright or Inadequate Lighting
  
Exposed to High Places
  
Exposed to Disease or Infections
  
Exposed to Hazardous Equipment
  
Deal With Physically Aggressive People
  
Spend Time Keeping or Regaining Balance
  
Spend Time Kneeling, Crouching, Stooping, or Crawling
  
Outdoors, Under Cover
  
Pace Determined by Speed of Equipment
  
Exposed to Hazardous Conditions
  
Spend Time Climbing Ladders, Scaffolds, or Poles
  
Work Schedules
  
Cramped Work Space, Awkward Positions
  
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
  
In an Open Vehicle or Equipment
  
Exposed to Whole Body Vibration
  
Exposed to Radiation
  

-40 hours-

Duration of Typical Work Week
  

-A lot of freedom-

Structured versus Unstructured Work
  
Freedom to Make Decisions
  

-About half the time-

Spend Time Standing
  
Spend Time Sitting
  
Spend Time Walking and Running
  
Spend Time Making Repetitive Motions
  
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
  
Spend Time Bending or Twisting the Body
  
Spend Time Climbing Ladders, Scaffolds, or Poles
  
Spend Time Kneeling, Crouching, Stooping, or Crawling
  
Spend Time Keeping or Regaining Balance
  

-Completely automated-

Degree of Automation
  

-Constant contact with others-

Contact With Others
  

-Contact with others about half the time-

Contact With Others
  

-Contact with others most of the time-

Contact With Others
  

-Continually or almost continually-

Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
  
Spend Time Standing
  
Spend Time Making Repetitive Motions
  
Spend Time Sitting
  
Spend Time Bending or Twisting the Body
  
Spend Time Keeping or Regaining Balance
  
Spend Time Walking and Running
  
Spend Time Kneeling, Crouching, Stooping, or Crawling
  
Spend Time Climbing Ladders, Scaffolds, or Poles
  

-Every day-

Telephone
  
Indoors, Environmentally Controlled
  
Face-to-Face Discussions
  
Frequency of Decision Making
  
Electronic Mail
  
Time Pressure
  
Letters and Memos
  
Sounds, Noise Levels Are Distracting or Uncomfortable
  
Frequency of Conflict Situations
  
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
  
In an Enclosed Vehicle or Equipment
  
Exposed to Minor Burns, Cuts, Bites, or Stings
  
Exposed to Disease or Infections
  
Exposed to Contaminants
  
Deal With Unpleasant or Angry People
  
Extremely Bright or Inadequate Lighting
  
Indoors, Not Environmentally Controlled
  
Very Hot or Cold Temperatures
  
Exposed to Hazardous Equipment
  
Public Speaking
  
Outdoors, Exposed to Weather
  
Exposed to Hazardous Conditions
  
In an Open Vehicle or Equipment
  
Outdoors, Under Cover
  
Exposed to High Places
  
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
  
Exposed to Whole Body Vibration
  
Exposed to Radiation
  
Cramped Work Space, Awkward Positions
  
Deal With Physically Aggressive People
  

-Extremely competitive-

Level of Competition
  

-Extremely important-

Deal With External Customers
  
Work With Work Group or Team
  
Coordinate or Lead Others
  
Importance of Being Exact or Accurate
  
Importance of Repeating Same Tasks
  
Pace Determined by Speed of Equipment
  

-Extremely serious-

Consequence of Error
  

-Fairly important-

Importance of Repeating Same Tasks
  
Pace Determined by Speed of Equipment
  
Importance of Being Exact or Accurate
  
Work With Work Group or Team
  
Deal With External Customers
  
Coordinate or Lead Others
  

-Fairly serious-

Consequence of Error
  

-High responsibility-

Responsible for Others' Health and Safety
  
Responsibility for Outcomes and Results
  

-Highly automated-

Degree of Automation
  

-Highly competitive-

Level of Competition
  

-I don't work near other people (beyond 100 ft.)-

Physical Proximity
  

-I work with others but not closely (e.g., private office)-

Physical Proximity
  

-Important-

Importance of Repeating Same Tasks
  
Importance of Being Exact or Accurate
  
Work With Work Group or Team
  
Coordinate or Lead Others
  
Deal With External Customers
  
Pace Determined by Speed of Equipment
  

-Important results-

Impact of Decisions on Co-workers or Company Results
  

-Irregular (changes with weather conditions, production demands, or contract duration)-

Work Schedules
  

-Less than 40 hours-

Duration of Typical Work Week
  

-Less than half the time-

Spend Time Walking and Running
  
Spend Time Making Repetitive Motions
  
Spend Time Kneeling, Crouching, Stooping, or Crawling
  
Spend Time Standing
  
Spend Time Sitting
  
Spend Time Climbing Ladders, Scaffolds, or Poles
  
Spend Time Bending or Twisting the Body
  
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
  
Spend Time Keeping or Regaining Balance
  

-Limited freedom-

Structured versus Unstructured Work
  
Freedom to Make Decisions
  

-Limited responsibility-

Responsible for Others' Health and Safety
  
Responsibility for Outcomes and Results
  

-Minor results-

Impact of Decisions on Co-workers or Company Results
  

-Moderate responsibility-

Responsible for Others' Health and Safety
  
Responsibility for Outcomes and Results
  

-Moderate results-

Impact of Decisions on Co-workers or Company Results
  

-Moderately automated-

Degree of Automation
  

-Moderately close (at arm's length)-

Physical Proximity
  

-Moderately competitive-

Level of Competition
  

-More than 40 hours-

Duration of Typical Work Week
  

-More than half the time-

Spend Time Sitting
  
Spend Time Walking and Running
  
Spend Time Standing
  
Spend Time Making Repetitive Motions
  
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
  
Spend Time Bending or Twisting the Body
  
Spend Time Keeping or Regaining Balance
  
Spend Time Climbing Ladders, Scaffolds, or Poles
  
Spend Time Kneeling, Crouching, Stooping, or Crawling
  

-Never-

Exposed to Radiation
  
Exposed to Whole Body Vibration
  
In an Open Vehicle or Equipment
  
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
  
Exposed to Disease or Infections
  
Spend Time Keeping or Regaining Balance
  
Cramped Work Space, Awkward Positions
  
Outdoors, Under Cover
  
Exposed to Hazardous Conditions
  
Indoors, Not Environmentally Controlled
  
Exposed to Hazardous Equipment
  
Deal With Physically Aggressive People
  
Extremely Bright or Inadequate Lighting
  
Very Hot or Cold Temperatures
  
Spend Time Climbing Ladders, Scaffolds, or Poles
  
Outdoors, Exposed to Weather
  
Exposed to Contaminants
  
Spend Time Kneeling, Crouching, Stooping, or Crawling
  
Exposed to High Places
  
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
  
In an Enclosed Vehicle or Equipment
  
Exposed to Minor Burns, Cuts, Bites, or Stings
  
Spend Time Bending or Twisting the Body
  
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
  
Sounds, Noise Levels Are Distracting or Uncomfortable
  
Public Speaking
  
Spend Time Making Repetitive Motions
  
Electronic Mail
  
Time Pressure
  
Letters and Memos
  
Indoors, Environmentally Controlled
  
Face-to-Face Discussions
  
Frequency of Decision Making
  
Spend Time Walking and Running
  
Spend Time Standing
  
Telephone
  
Spend Time Sitting
  
Frequency of Conflict Situations
  
Deal With Unpleasant or Angry People
  

-No contact with others-

Contact With Others
  

-No freedom-

Structured versus Unstructured Work
  
Freedom to Make Decisions
  

-No responsibility-

Responsible for Others' Health and Safety
  
Responsibility for Outcomes and Results
  

-No results-

Impact of Decisions on Co-workers or Company Results
  

-Not at all automated-

Degree of Automation
  

-Not at all competitive-

Level of Competition
  

-Not important at all-

Pace Determined by Speed of Equipment
  
Importance of Repeating Same Tasks
  
Work With Work Group or Team
  
Deal With External Customers
  
Importance of Being Exact or Accurate
  
Coordinate or Lead Others
  

-Not serious at all-

Consequence of Error
  

-Occasional contact with others-

Contact With Others
  

-Once a month or more but not every week-

Frequency of Conflict Situations
  
Deal With Unpleasant or Angry People
  
Public Speaking
  
Outdoors, Exposed to Weather
  
Time Pressure
  
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
  
In an Enclosed Vehicle or Equipment
  
Letters and Memos
  
Very Hot or Cold Temperatures
  
Exposed to High Places
  
Exposed to Hazardous Equipment
  
Exposed to Contaminants
  
Frequency of Decision Making
  
Sounds, Noise Levels Are Distracting or Uncomfortable
  
Exposed to Hazardous Conditions
  
Outdoors, Under Cover
  
Cramped Work Space, Awkward Positions
  
Indoors, Not Environmentally Controlled
  
In an Open Vehicle or Equipment
  
Exposed to Disease or Infections
  
Exposed to Whole Body Vibration
  
Extremely Bright or Inadequate Lighting
  
Exposed to Minor Burns, Cuts, Bites, or Stings
  
Indoors, Environmentally Controlled
  
Deal With Physically Aggressive People
  
Exposed to Radiation
  
Electronic Mail
  
Telephone
  
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
  
Face-to-Face Discussions
  

-Once a week or more but not every day-

Letters and Memos
  
Deal With Unpleasant or Angry People
  
Frequency of Conflict Situations
  
Public Speaking
  
Time Pressure
  
Sounds, Noise Levels Are Distracting or Uncomfortable
  
Face-to-Face Discussions
  
Electronic Mail
  
In an Enclosed Vehicle or Equipment
  
Frequency of Decision Making
  
Deal With Physically Aggressive People
  
Exposed to Contaminants
  
Exposed to Minor Burns, Cuts, Bites, or Stings
  
Exposed to High Places
  
Indoors, Not Environmentally Controlled
  
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
  
Outdoors, Exposed to Weather
  
Exposed to Hazardous Equipment
  
Indoors, Environmentally Controlled
  
Outdoors, Under Cover
  
Very Hot or Cold Temperatures
  
Extremely Bright or Inadequate Lighting
  
Exposed to Hazardous Conditions
  
In an Open Vehicle or Equipment
  
Cramped Work Space, Awkward Positions
  
Exposed to Disease or Infections
  
Telephone
  
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
  
Exposed to Whole Body Vibration
  
Exposed to Radiation
  

-Once a year or more but not every month-

Exposed to High Places
  
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
  
Exposed to Minor Burns, Cuts, Bites, or Stings
  
Cramped Work Space, Awkward Positions
  
Public Speaking
  
Deal With Physically Aggressive People
  
Exposed to Hazardous Conditions
  
Deal With Unpleasant or Angry People
  
Very Hot or Cold Temperatures
  
Sounds, Noise Levels Are Distracting or Uncomfortable
  
Extremely Bright or Inadequate Lighting
  
Outdoors, Under Cover
  
Outdoors, Exposed to Weather
  
Exposed to Hazardous Equipment
  
Exposed to Contaminants
  
Frequency of Conflict Situations
  
Indoors, Not Environmentally Controlled
  
In an Enclosed Vehicle or Equipment
  
Exposed to Whole Body Vibration
  
Time Pressure
  
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
  
Letters and Memos
  
Exposed to Disease or Infections
  
Electronic Mail
  
In an Open Vehicle or Equipment
  
Face-to-Face Discussions
  
Indoors, Environmentally Controlled
  
Frequency of Decision Making
  
Exposed to Radiation
  
Telephone
  

-Regular (established routine, set schedule)-

Work Schedules
  

-Seasonal (only during certain times of the year)-

Work Schedules
  

-Serious-

Consequence of Error
  

-Slightly automated-

Degree of Automation
  

-Slightly close (e.g., shared office)-

Physical Proximity
  

-Slightly competitive-

Level of Competition
  

-Some freedom-

Freedom to Make Decisions
  
Structured versus Unstructured Work
  

-Very close (near touching)-

Physical Proximity
  

-Very high responsibility-

Responsibility for Outcomes and Results
  
Responsible for Others' Health and Safety
  

-Very important-

Coordinate or Lead Others
  
Importance of Being Exact or Accurate
  
Importance of Repeating Same Tasks
  
Work With Work Group or Team
  
Deal With External Customers
  
Pace Determined by Speed of Equipment
  

-Very important results-

Impact of Decisions on Co-workers or Company Results
  

-Very little freedom-

Structured versus Unstructured Work
  
Freedom to Make Decisions
  

-Very serious-

Consequence of Error
  

Task Ratings

- Importance Core-

Oversee activities directly related to making products or providing services.
  
Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
  
Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
  
Manage staff, preparing work schedules and assigning specific duties.
  
Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency.
  
Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
  
Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
  
Plan and direct activities such as sales promotions, coordinating with other department heads as required.
  

- Importance Supplemental-

Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand.
  
Locate, select, and procure merchandise for resale, representing management in purchase negotiations.
  
Monitor businesses and agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits.
  
Perform sales floor work such as greeting and assisting customers, stocking shelves, and taking inventory.
  
Manage the movement of goods into and out of production facilities.
  
Develop and implement product marketing strategies including advertising campaigns and sales promotions.
  
Recommend locations for new facilities or oversee the remodeling of current facilities.
  
Direct non-merchandising departments of businesses, such as advertising and purchasing.
  
Plan store layouts, and design displays.
  

- Relevance of Task Core-

Manage staff, preparing work schedules and assigning specific duties.
  
Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
  
Oversee activities directly related to making products or providing services.
  
Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
  
Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
  
Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency.
  
Plan and direct activities such as sales promotions, coordinating with other department heads as required.
  
Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
  

- Relevance of Task Supplemental-

Direct non-merchandising departments of businesses, such as advertising and purchasing.
  
Monitor businesses and agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits.
  
Develop and implement product marketing strategies including advertising campaigns and sales promotions.
  
Locate, select, and procure merchandise for resale, representing management in purchase negotiations.
  
Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand.
  
Perform sales floor work such as greeting and assisting customers, stocking shelves, and taking inventory.
  
Manage the movement of goods into and out of production facilities.
  
Recommend locations for new facilities or oversee the remodeling of current facilities.
  
Plan store layouts, and design displays.
  

-Daily Frequency of Task (Categories 1-7) Core-

Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
  
Manage staff, preparing work schedules and assigning specific duties.
  
Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
  
Oversee activities directly related to making products or providing services.
  
Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency.
  
Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
  
Plan and direct activities such as sales promotions, coordinating with other department heads as required.
  
Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
  

-Daily Frequency of Task (Categories 1-7) Supplemental-

Manage the movement of goods into and out of production facilities.
  
Monitor businesses and agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits.
  
Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand.
  
Locate, select, and procure merchandise for resale, representing management in purchase negotiations.
  
Direct non-merchandising departments of businesses, such as advertising and purchasing.
  
Perform sales floor work such as greeting and assisting customers, stocking shelves, and taking inventory.
  
Plan store layouts, and design displays.
  
Develop and implement product marketing strategies including advertising campaigns and sales promotions.
  
Recommend locations for new facilities or oversee the remodeling of current facilities.
  

-Hourly or more Frequency of Task (Categories 1-7) Core-

Oversee activities directly related to making products or providing services.
  
Manage staff, preparing work schedules and assigning specific duties.
  
Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
  
Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
  
Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
  
Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency.
  
Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
  
Plan and direct activities such as sales promotions, coordinating with other department heads as required.
  

-Hourly or more Frequency of Task (Categories 1-7) Supplemental-

Perform sales floor work such as greeting and assisting customers, stocking shelves, and taking inventory.
  
Locate, select, and procure merchandise for resale, representing management in purchase negotiations.
  
Monitor businesses and agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits.
  
Direct non-merchandising departments of businesses, such as advertising and purchasing.
  
Manage the movement of goods into and out of production facilities.
  
Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand.
  
Develop and implement product marketing strategies including advertising campaigns and sales promotions.
  
Plan store layouts, and design displays.
  
Recommend locations for new facilities or oversee the remodeling of current facilities.
  

-More than monthly Frequency of Task (Categories 1-7) Core-

Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
  
Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
  
Plan and direct activities such as sales promotions, coordinating with other department heads as required.
  
Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency.
  
Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
  
Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
  
Manage staff, preparing work schedules and assigning specific duties.
  
Oversee activities directly related to making products or providing services.
  

-More than monthly Frequency of Task (Categories 1-7) Supplemental-

Develop and implement product marketing strategies including advertising campaigns and sales promotions.
  
Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand.
  
Recommend locations for new facilities or oversee the remodeling of current facilities.
  
Plan store layouts, and design displays.
  
Monitor businesses and agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits.
  
Manage the movement of goods into and out of production facilities.
  
Direct non-merchandising departments of businesses, such as advertising and purchasing.
  
Locate, select, and procure merchandise for resale, representing management in purchase negotiations.
  
Perform sales floor work such as greeting and assisting customers, stocking shelves, and taking inventory.
  

-More than weekly Frequency of Task (Categories 1-7) Core-

Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
  
Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency.
  
Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
  
Plan and direct activities such as sales promotions, coordinating with other department heads as required.
  
Manage staff, preparing work schedules and assigning specific duties.
  
Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
  
Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
  
Oversee activities directly related to making products or providing services.
  

-More than weekly Frequency of Task (Categories 1-7) Supplemental-

Monitor businesses and agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits.
  
Direct non-merchandising departments of businesses, such as advertising and purchasing.
  
Locate, select, and procure merchandise for resale, representing management in purchase negotiations.
  
Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand.
  
Manage the movement of goods into and out of production facilities.
  
Recommend locations for new facilities or oversee the remodeling of current facilities.
  
Develop and implement product marketing strategies including advertising campaigns and sales promotions.
  
Perform sales floor work such as greeting and assisting customers, stocking shelves, and taking inventory.
  
Plan store layouts, and design displays.
  

-More than yearly Frequency of Task (Categories 1-7) Core-

Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
  
Plan and direct activities such as sales promotions, coordinating with other department heads as required.
  
Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency.
  
Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
  
Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
  
Manage staff, preparing work schedules and assigning specific duties.
  
Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
  
Oversee activities directly related to making products or providing services.
  

-More than yearly Frequency of Task (Categories 1-7) Supplemental-

Plan store layouts, and design displays.
  
Develop and implement product marketing strategies including advertising campaigns and sales promotions.
  
Direct non-merchandising departments of businesses, such as advertising and purchasing.
  
Recommend locations for new facilities or oversee the remodeling of current facilities.
  
Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand.
  
Manage the movement of goods into and out of production facilities.
  
Locate, select, and procure merchandise for resale, representing management in purchase negotiations.
  
Monitor businesses and agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits.
  
Perform sales floor work such as greeting and assisting customers, stocking shelves, and taking inventory.
  

-Several times daily Frequency of Task (Categories 1-7) Core-

Oversee activities directly related to making products or providing services.
  
Manage staff, preparing work schedules and assigning specific duties.
  
Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
  
Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
  
Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
  
Plan and direct activities such as sales promotions, coordinating with other department heads as required.
  
Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency.
  
Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
  

-Several times daily Frequency of Task (Categories 1-7) Supplemental-

Perform sales floor work such as greeting and assisting customers, stocking shelves, and taking inventory.
  
Locate, select, and procure merchandise for resale, representing management in purchase negotiations.
  
Manage the movement of goods into and out of production facilities.
  
Direct non-merchandising departments of businesses, such as advertising and purchasing.
  
Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand.
  
Monitor businesses and agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits.
  
Develop and implement product marketing strategies including advertising campaigns and sales promotions.
  
Plan store layouts, and design displays.
  
Recommend locations for new facilities or oversee the remodeling of current facilities.
  

-Yearly or less Frequency of Task (Categories 1-7) Core-

Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
  
Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
  
Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
  
Plan and direct activities such as sales promotions, coordinating with other department heads as required.
  
Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency.
  
Oversee activities directly related to making products or providing services.
  
Manage staff, preparing work schedules and assigning specific duties.
  
Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
  

-Yearly or less Frequency of Task (Categories 1-7) Supplemental-

Recommend locations for new facilities or oversee the remodeling of current facilities.
  
Plan store layouts, and design displays.
  
Locate, select, and procure merchandise for resale, representing management in purchase negotiations.
  
Perform sales floor work such as greeting and assisting customers, stocking shelves, and taking inventory.
  
Direct non-merchandising departments of businesses, such as advertising and purchasing.
  
Develop and implement product marketing strategies including advertising campaigns and sales promotions.
  
Manage the movement of goods into and out of production facilities.
  
Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand.
  
Monitor businesses and agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits.
  

Education Training Experience

-On-Site or In-Plant Training-

None
  
Up to and including 1 month
  
Over 1 month, up to and including 3 months
  
Over 3 months, up to and including 6 months
  
Over 6 months, up to and including 1 year
  
Over 1 year, up to and including 2 years
  
Over 2 years, up to and including 4 years
  
Over 4 years, up to and including 10 years
  
Over 10 years
  

-On-the-Job Training-

None or short demonstration
  
Anything beyond short demonstration, up to and including 1 month
  
Over 1 month, up to and including 3 months
  
Over 3 months, up to and including 6 months
  
Over 6 months, up to and including 1 year
  
Over 1 year, up to and including 2 years
  
Over 2 years, up to and including 4 years
  
Over 4 years, up to and including 10 years
  
Over 10 years
  

-Related Work Experience-

None
  
Over 1 month, up to and including 3 months
  
Over 6 months, up to and including 1 year
  
Over 1 year, up to and including 2 years
  
Over 2 years, up to and including 4 years
  
Over 4 years, up to and including 6 years
  
Over 6 years, up to and including 8 years
  
Over 8 years, up to and including 10 years
  
Over 10 years
  

-Required Level of Education-

Less than a High School Diploma
  
High School Diploma (or GED or High School Equivalence Certificate)
  
Post-Secondary Certificate - awarded for training completed after high school (for example, in Personnel Services, Engineering-related Technologies, Vocational Home Economics, Construction Trades, Mechanics and Repairers, Precision Production Trades)
  
Some College Courses
  
Associate's Degree (or other 2-year degree)
  
Bachelor's Degree
  
Post-Baccalaureate Certificate - awarded for completion of an organized program of study; designed for people who have completed a Baccalaureate degree, but do not meet the requirements of academic degrees carrying the title of Master
  
Master's Degree