Flight Attendants

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Job Description: Provide personal services to ensure the safety, security, and comfort of airline passengers during flight. Greet passengers, verify tickets, explain use of safety equipment, and serve food or beverages.

Flight Attendants spend a lot of their time Performing for or Working Directly with the Public. They are naturally good at Oral Comprehension, Oral Expression, Speech Clarity, and Speech Recognition. Flight Attendants are typically characterized as being Enterprising and Social. They are usually very knowledgable about Customer and Personal Service, Psychology, and Public Safety and Security and are skilled at Critical Thinking and Service Orientation.

Work Activities

Performing for or Working Directly with the Public
  
Handling and Moving Objects
  
Assisting and Caring for Others
  
Monitor Processes, Materials, or Surroundings
  
Making Decisions and Solving Problems
  
Updating and Using Relevant Knowledge
  
Resolving Conflicts and Negotiating with Others
  
Inspecting Equipment, Structures, or Material
  
Establishing and Maintaining Interpersonal Relationships
  
Communicating with Supervisors, Peers, or Subordinates
  
Identifying Objects, Actions, and Events
  
Performing General Physical Activities
  
Evaluating Information to Determine Compliance with Standards
  
Getting Information
  
Organizing, Planning, and Prioritizing Work
  
Judging the Qualities of Things, Services, or People
  
Communicating with Persons Outside Organization
  
Coordinating the Work and Activities of Others
  
Developing and Building Teams
  
Thinking Creatively
  
Processing Information
  
Scheduling Work and Activities
  
Estimating the Quantifiable Characteristics of Products, Events, or Information
  
Documenting/Recording Information
  
Guiding, Directing, and Motivating Subordinates
  
Selling or Influencing Others
  
Interpreting the Meaning of Information for Others
  
Coaching and Developing Others
  
Analyzing Data or Information
  
Interacting With Computers
  
Monitoring and Controlling Resources
  
Controlling Machines and Processes
  
Training and Teaching Others
  
Provide Consultation and Advice to Others
  
Performing Administrative Activities
  
Developing Objectives and Strategies
  

Abilities

Oral Comprehension
  
Oral Expression
  
Speech Clarity
  
Speech Recognition
  
Auditory Attention
  
Problem Sensitivity
  
Extent Flexibility
  
Far Vision
  
Deductive Reasoning
  
Gross Body Equilibrium
  
Information Ordering
  
Selective Attention
  
Written Comprehension
  
Near Vision
  
Flexibility of Closure
  
Inductive Reasoning
  
Trunk Strength
  
Static Strength
  
Manual Dexterity
  
Arm-Hand Steadiness
  
Gross Body Coordination
  
Perceptual Speed
  
Written Expression
  
Multilimb Coordination
  
Finger Dexterity
  
Category Flexibility
  
Visual Color Discrimination
  
Stamina
  
Speed of Closure
  
Time Sharing
  
Hearing Sensitivity
  
Originality
  
Depth Perception
  
Fluency of Ideas
  
Dynamic Strength
  
Speed of Limb Movement
  
Visualization
  
Control Precision
  
Reaction Time
  
Number Facility
  
Mathematical Reasoning
  
Memorization
  
Rate Control
  
Spatial Orientation
  

Interests

Enterprising
  
Social
  
Conventional
  
Realistic
  
Artistic
  
Investigative
  

Knowledge

Customer and Personal Service
  
Psychology
  
Public Safety and Security
  
Transportation
  
Geography
  
English Language
  
Philosophy and Theology
  
Medicine and Dentistry
  
Sociology and Anthropology
  
Education and Training
  
Computers and Electronics
  
Sales and Marketing
  
Law and Government
  
Therapy and Counseling
  
Administration and Management
  
Personnel and Human Resources
  
Mathematics
  
Communications and Media
  
Foreign Language
  
Chemistry
  
Clerical
  
Economics and Accounting
  
Production and Processing
  
History and Archeology
  
Physics
  
Mechanical
  
Telecommunications
  

Wages

Kentucky
$60,340  
 
Michigan
$53,540  
 
Arizona
$47,420  
 
North Carolina
$44,990  
 
Missouri
$43,360  
 
Texas
$43,040  
 
New York
$40,550  
 
Washington
$39,090  
 
Wisconsin
$38,040  
 
Florida
$37,880  
 
California
$36,720  
 
Alaska
$36,080  
 
Ohio
$34,690  
 
Minnesota
$34,540  
 
Virginia
$34,280  
 
Tennessee
$34,250  
 
Illinois
$33,160  
 
Nevada
$32,920  
 
Massachusetts
$32,390  
 
Colorado
$31,300  
 
Utah
$30,220  
 

Skills

Critical Thinking
  
Service Orientation
  
Reading Comprehension
  
Coordination
  
Monitoring
  
Speaking
  
Active Listening
  
Social Perceptiveness
  
Negotiation
  
Persuasion
  
Judgment and Decision Making
  
Time Management
  
Complex Problem Solving
  
Writing
  
Active Learning
  
Instructing
  
Management of Personnel Resources
  
Quality Control Analysis
  
Learning Strategies
  
Operation Monitoring
  
Mathematics
  
Operation and Control
  
Troubleshooting
  
Systems Evaluation
  
Operations Analysis
  
Management of Material Resources
  
Systems Analysis
  
Management of Financial Resources
  
Technology Design
  
Science
  

Work Values

Relationships
  
Support
  
Working Conditions
  
Independence
  
Achievement
  
Recognition
  

Work Styles

Self Control
  
Stress Tolerance
  
Dependability
  
Cooperation
  
Adaptability/Flexibility
  
Concern for Others
  
Integrity
  
Social Orientation
  
Leadership
  
Independence
  
Attention to Detail
  
Initiative
  
Innovation
  
Analytical Thinking
  
Persistence
  
Achievement/Effort
  

Related University Degree Programs

Work Context

Contact With Others
  
Deal With External Customers
  
Work With Work Group or Team
  
Frequency of Decision Making
  
Physical Proximity
  
Face-to-Face Discussions
  
Freedom to Make Decisions
  
Sounds, Noise Levels Are Distracting or Uncomfortable
  
Responsible for Others' Health and Safety
  
Public Speaking
  
Impact of Decisions on Co-workers or Company Results
  
Indoors, Environmentally Controlled
  
Exposed to Disease or Infections
  
Spend Time Standing
  
Coordinate or Lead Others
  
Structured versus Unstructured Work
  
Time Pressure
  
In an Enclosed Vehicle or Equipment
  
Exposed to High Places
  
Exposed to Contaminants
  
Deal With Unpleasant or Angry People
  
Consequence of Error
  
Frequency of Conflict Situations
  
Spend Time Making Repetitive Motions
  
Importance of Being Exact or Accurate
  
Spend Time Walking and Running
  
Electronic Mail
  
Spend Time Bending or Twisting the Body
  
Responsibility for Outcomes and Results
  
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
  
Spend Time Keeping or Regaining Balance
  
Cramped Work Space, Awkward Positions
  
Importance of Repeating Same Tasks
  
Exposed to Whole Body Vibration
  
Level of Competition
  
Exposed to Radiation
  
Very Hot or Cold Temperatures
  
Exposed to Minor Burns, Cuts, Bites, or Stings
  
Letters and Memos
  
Pace Determined by Speed of Equipment
  
Exposed to Hazardous Conditions
  
Telephone
  
Exposed to Hazardous Equipment
  
Degree of Automation
  
Spend Time Kneeling, Crouching, Stooping, or Crawling
  
Deal With Physically Aggressive People
  
Spend Time Sitting
  
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
  
Indoors, Not Environmentally Controlled
  
Extremely Bright or Inadequate Lighting
  
Outdoors, Exposed to Weather
  
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
  
Work Schedules
  
Outdoors, Under Cover
  
Duration of Typical Work Week
  
Spend Time Climbing Ladders, Scaffolds, or Poles
  
In an Open Vehicle or Equipment
  

-40 hours-

Duration of Typical Work Week
  

-A lot of freedom-

Freedom to Make Decisions
  
Structured versus Unstructured Work
  

-About half the time-

Spend Time Walking and Running
  
Spend Time Keeping or Regaining Balance
  
Spend Time Bending or Twisting the Body
  
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
  
Spend Time Making Repetitive Motions
  
Spend Time Kneeling, Crouching, Stooping, or Crawling
  
Spend Time Standing
  
Spend Time Sitting
  
Spend Time Climbing Ladders, Scaffolds, or Poles
  

-Completely automated-

Degree of Automation
  

-Constant contact with others-

Contact With Others
  

-Contact with others about half the time-

Contact With Others
  

-Contact with others most of the time-

Contact With Others
  

-Continually or almost continually-

Spend Time Standing
  
Spend Time Making Repetitive Motions
  
Spend Time Walking and Running
  
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
  
Spend Time Keeping or Regaining Balance
  
Spend Time Bending or Twisting the Body
  
Spend Time Kneeling, Crouching, Stooping, or Crawling
  
Spend Time Sitting
  
Spend Time Climbing Ladders, Scaffolds, or Poles
  

-Every day-

Frequency of Decision Making
  
Face-to-Face Discussions
  
Public Speaking
  
Indoors, Environmentally Controlled
  
In an Enclosed Vehicle or Equipment
  
Exposed to Disease or Infections
  
Time Pressure
  
Sounds, Noise Levels Are Distracting or Uncomfortable
  
Exposed to High Places
  
Exposed to Contaminants
  
Cramped Work Space, Awkward Positions
  
Electronic Mail
  
Exposed to Radiation
  
Frequency of Conflict Situations
  
Deal With Unpleasant or Angry People
  
Exposed to Whole Body Vibration
  
Exposed to Hazardous Equipment
  
Exposed to Hazardous Conditions
  
Exposed to Minor Burns, Cuts, Bites, or Stings
  
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
  
Outdoors, Exposed to Weather
  
Outdoors, Under Cover
  
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
  
Telephone
  
Extremely Bright or Inadequate Lighting
  
Indoors, Not Environmentally Controlled
  
Very Hot or Cold Temperatures
  
Letters and Memos
  
In an Open Vehicle or Equipment
  
Deal With Physically Aggressive People
  

-Extremely competitive-

Level of Competition
  

-Extremely important-

Deal With External Customers
  
Work With Work Group or Team
  
Coordinate or Lead Others
  
Importance of Being Exact or Accurate
  
Importance of Repeating Same Tasks
  
Pace Determined by Speed of Equipment
  

-Extremely serious-

Consequence of Error
  

-Fairly important-

Importance of Repeating Same Tasks
  
Coordinate or Lead Others
  
Pace Determined by Speed of Equipment
  
Importance of Being Exact or Accurate
  
Work With Work Group or Team
  
Deal With External Customers
  

-Fairly serious-

Consequence of Error
  

-High responsibility-

Responsibility for Outcomes and Results
  
Responsible for Others' Health and Safety
  

-Highly automated-

Degree of Automation
  

-Highly competitive-

Level of Competition
  

-I don't work near other people (beyond 100 ft.)-

Physical Proximity
  

-I work with others but not closely (e.g., private office)-

Physical Proximity
  

-Important-

Importance of Being Exact or Accurate
  
Importance of Repeating Same Tasks
  
Pace Determined by Speed of Equipment
  
Coordinate or Lead Others
  
Work With Work Group or Team
  
Deal With External Customers
  

-Important results-

Impact of Decisions on Co-workers or Company Results
  

-Irregular (changes with weather conditions, production demands, or contract duration)-

Work Schedules
  

-Less than 40 hours-

Duration of Typical Work Week
  

-Less than half the time-

Spend Time Sitting
  
Spend Time Kneeling, Crouching, Stooping, or Crawling
  
Spend Time Keeping or Regaining Balance
  
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
  
Spend Time Bending or Twisting the Body
  
Spend Time Making Repetitive Motions
  
Spend Time Climbing Ladders, Scaffolds, or Poles
  
Spend Time Walking and Running
  
Spend Time Standing
  

-Limited freedom-

Structured versus Unstructured Work
  
Freedom to Make Decisions
  

-Limited responsibility-

Responsibility for Outcomes and Results
  
Responsible for Others' Health and Safety
  

-Minor results-

Impact of Decisions on Co-workers or Company Results
  

-Moderate responsibility-

Responsibility for Outcomes and Results
  
Responsible for Others' Health and Safety
  

-Moderate results-

Impact of Decisions on Co-workers or Company Results
  

-Moderately automated-

Degree of Automation
  

-Moderately close (at arm's length)-

Physical Proximity
  

-Moderately competitive-

Level of Competition
  

-More than 40 hours-

Duration of Typical Work Week
  

-More than half the time-

Spend Time Standing
  
Spend Time Bending or Twisting the Body
  
Spend Time Making Repetitive Motions
  
Spend Time Walking and Running
  
Spend Time Keeping or Regaining Balance
  
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
  
Spend Time Kneeling, Crouching, Stooping, or Crawling
  
Spend Time Sitting
  
Spend Time Climbing Ladders, Scaffolds, or Poles
  

-Never-

In an Open Vehicle or Equipment
  
Outdoors, Under Cover
  
Spend Time Climbing Ladders, Scaffolds, or Poles
  
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
  
Outdoors, Exposed to Weather
  
Extremely Bright or Inadequate Lighting
  
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
  
Indoors, Not Environmentally Controlled
  
Exposed to Hazardous Equipment
  
Exposed to Hazardous Conditions
  
Exposed to Radiation
  
Exposed to Whole Body Vibration
  
Telephone
  
Cramped Work Space, Awkward Positions
  
Spend Time Kneeling, Crouching, Stooping, or Crawling
  
Exposed to Minor Burns, Cuts, Bites, or Stings
  
Very Hot or Cold Temperatures
  
Electronic Mail
  
In an Enclosed Vehicle or Equipment
  
Deal With Physically Aggressive People
  
Exposed to High Places
  
Letters and Memos
  
Exposed to Contaminants
  
Indoors, Environmentally Controlled
  
Public Speaking
  
Exposed to Disease or Infections
  
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
  
Frequency of Decision Making
  
Spend Time Bending or Twisting the Body
  
Spend Time Sitting
  
Frequency of Conflict Situations
  
Time Pressure
  
Sounds, Noise Levels Are Distracting or Uncomfortable
  
Spend Time Keeping or Regaining Balance
  
Face-to-Face Discussions
  
Spend Time Walking and Running
  
Spend Time Making Repetitive Motions
  
Spend Time Standing
  
Deal With Unpleasant or Angry People
  

-No contact with others-

Contact With Others
  

-No freedom-

Structured versus Unstructured Work
  
Freedom to Make Decisions
  

-No responsibility-

Responsibility for Outcomes and Results
  
Responsible for Others' Health and Safety
  

-No results-

Impact of Decisions on Co-workers or Company Results
  

-Not at all automated-

Degree of Automation
  

-Not at all competitive-

Level of Competition
  

-Not important at all-

Pace Determined by Speed of Equipment
  
Importance of Repeating Same Tasks
  
Importance of Being Exact or Accurate
  
Coordinate or Lead Others
  
Work With Work Group or Team
  
Deal With External Customers
  

-Not serious at all-

Consequence of Error
  

-Occasional contact with others-

Contact With Others
  

-Once a month or more but not every week-

Letters and Memos
  
Very Hot or Cold Temperatures
  
Deal With Unpleasant or Angry People
  
Deal With Physically Aggressive People
  
Indoors, Not Environmentally Controlled
  
Telephone
  
Frequency of Conflict Situations
  
Exposed to Minor Burns, Cuts, Bites, or Stings
  
Extremely Bright or Inadequate Lighting
  
Exposed to Contaminants
  
Exposed to Hazardous Equipment
  
Time Pressure
  
Electronic Mail
  
Outdoors, Exposed to Weather
  
Exposed to Hazardous Conditions
  
Cramped Work Space, Awkward Positions
  
Sounds, Noise Levels Are Distracting or Uncomfortable
  
Outdoors, Under Cover
  
Exposed to Disease or Infections
  
Exposed to Whole Body Vibration
  
Public Speaking
  
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
  
Exposed to Radiation
  
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
  
Exposed to High Places
  
In an Open Vehicle or Equipment
  
Face-to-Face Discussions
  
Indoors, Environmentally Controlled
  
Frequency of Decision Making
  
In an Enclosed Vehicle or Equipment
  

-Once a week or more but not every day-

Deal With Unpleasant or Angry People
  
Frequency of Conflict Situations
  
Sounds, Noise Levels Are Distracting or Uncomfortable
  
Very Hot or Cold Temperatures
  
Electronic Mail
  
Exposed to Contaminants
  
Telephone
  
Letters and Memos
  
Exposed to Whole Body Vibration
  
Exposed to Disease or Infections
  
Exposed to Minor Burns, Cuts, Bites, or Stings
  
Indoors, Environmentally Controlled
  
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
  
Cramped Work Space, Awkward Positions
  
Extremely Bright or Inadequate Lighting
  
In an Enclosed Vehicle or Equipment
  
Exposed to Hazardous Conditions
  
Exposed to High Places
  
Outdoors, Exposed to Weather
  
Public Speaking
  
Exposed to Radiation
  
Indoors, Not Environmentally Controlled
  
Face-to-Face Discussions
  
Frequency of Decision Making
  
Time Pressure
  
Exposed to Hazardous Equipment
  
Deal With Physically Aggressive People
  
In an Open Vehicle or Equipment
  
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
  
Outdoors, Under Cover
  

-Once a year or more but not every month-

Deal With Physically Aggressive People
  
Exposed to Minor Burns, Cuts, Bites, or Stings
  
Letters and Memos
  
Time Pressure
  
Indoors, Not Environmentally Controlled
  
Very Hot or Cold Temperatures
  
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
  
Telephone
  
Face-to-Face Discussions
  
Frequency of Conflict Situations
  
Exposed to High Places
  
Exposed to Radiation
  
Exposed to Whole Body Vibration
  
Exposed to Hazardous Conditions
  
Exposed to Hazardous Equipment
  
Deal With Unpleasant or Angry People
  
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
  
Exposed to Disease or Infections
  
Public Speaking
  
Electronic Mail
  
Outdoors, Exposed to Weather
  
Extremely Bright or Inadequate Lighting
  
Exposed to Contaminants
  
Sounds, Noise Levels Are Distracting or Uncomfortable
  
Indoors, Environmentally Controlled
  
Cramped Work Space, Awkward Positions
  
Frequency of Decision Making
  
In an Enclosed Vehicle or Equipment
  
Outdoors, Under Cover
  
In an Open Vehicle or Equipment
  

-Regular (established routine, set schedule)-

Work Schedules
  

-Seasonal (only during certain times of the year)-

Work Schedules
  

-Serious-

Consequence of Error
  

-Slightly automated-

Degree of Automation
  

-Slightly close (e.g., shared office)-

Physical Proximity
  

-Slightly competitive-

Level of Competition
  

-Some freedom-

Structured versus Unstructured Work
  
Freedom to Make Decisions
  

-Very close (near touching)-

Physical Proximity
  

-Very high responsibility-

Responsible for Others' Health and Safety
  
Responsibility for Outcomes and Results
  

-Very important-

Importance of Being Exact or Accurate
  
Work With Work Group or Team
  
Coordinate or Lead Others
  
Deal With External Customers
  
Pace Determined by Speed of Equipment
  
Importance of Repeating Same Tasks
  

-Very important results-

Impact of Decisions on Co-workers or Company Results
  

-Very little freedom-

Freedom to Make Decisions
  
Structured versus Unstructured Work
  

-Very serious-

Consequence of Error
  

Task Ratings

- Importance Core-

Direct and assist passengers in emergency procedures, such as evacuating a plane following an emergency landing.
  
Announce and demonstrate safety and emergency procedures, such as the use of oxygen masks, seat belts, and life jackets.
  
Walk aisles of planes to verify that passengers have complied with federal regulations prior to takeoffs and landings.
  
Verify that first aid kits and other emergency equipment, including fire extinguishers and oxygen bottles, are in working order.
  
Administer first aid to passengers in distress.
  
Attend preflight briefings concerning weather, altitudes, routes, emergency procedures, crew coordination, lengths of flights, food and beverage services offered, and numbers of passengers.
  
Prepare passengers and aircraft for landing, following procedures.
  
Determine special assistance needs of passengers such as small children, the elderly, or disabled persons.
  
Check to ensure that food, beverages, blankets, reading material, emergency equipment, and other supplies are aboard and are in adequate supply.
  
Reassure passengers when situations such as turbulence are encountered.
  
Announce flight delays and descent preparations.
  
Answer passengers' questions about flights, aircraft, weather, travel routes and services, arrival times, or schedules.
  
Inspect passenger tickets to verify information and to obtain destination information.
  
Assist passengers entering or disembarking the aircraft.
  
Inspect and clean cabins, checking for any problems and making sure that cabins are in order.
  
Greet passengers boarding aircraft and direct them to assigned seats.
  
Conduct periodic trips through the cabin to ensure passenger comfort and to distribute reading material, headphones, pillows, playing cards, and blankets.
  
Take inventory of headsets, alcoholic beverages, and money collected.
  
Operate audio and video systems.
  
Assist passengers in placing carry-on luggage in overhead, garment, or under-seat storage.
  
Prepare reports showing places of departure and destination, passenger ticket numbers, meal and beverage inventories, the conditions of cabin equipment, and any problems encountered by passengers.
  
Collect money for meals and beverages.
  

- Importance Supplemental-

Heat and serve prepared foods.
  
Sell alcoholic beverages to passengers.
  

- Relevance of Task Core-

Announce and demonstrate safety and emergency procedures, such as the use of oxygen masks, seat belts, and life jackets.
  
Answer passengers' questions about flights, aircraft, weather, travel routes and services, arrival times, or schedules.
  
Assist passengers in placing carry-on luggage in overhead, garment, or under-seat storage.
  
Attend preflight briefings concerning weather, altitudes, routes, emergency procedures, crew coordination, lengths of flights, food and beverage services offered, and numbers of passengers.
  
Check to ensure that food, beverages, blankets, reading material, emergency equipment, and other supplies are aboard and are in adequate supply.
  
Conduct periodic trips through the cabin to ensure passenger comfort and to distribute reading material, headphones, pillows, playing cards, and blankets.
  
Greet passengers boarding aircraft and direct them to assigned seats.
  
Prepare passengers and aircraft for landing, following procedures.
  
Reassure passengers when situations such as turbulence are encountered.
  
Verify that first aid kits and other emergency equipment, including fire extinguishers and oxygen bottles, are in working order.
  
Walk aisles of planes to verify that passengers have complied with federal regulations prior to takeoffs and landings.
  
Take inventory of headsets, alcoholic beverages, and money collected.
  
Administer first aid to passengers in distress.
  
Determine special assistance needs of passengers such as small children, the elderly, or disabled persons.
  
Assist passengers entering or disembarking the aircraft.
  
Announce flight delays and descent preparations.
  
Direct and assist passengers in emergency procedures, such as evacuating a plane following an emergency landing.
  
Inspect passenger tickets to verify information and to obtain destination information.
  
Inspect and clean cabins, checking for any problems and making sure that cabins are in order.
  
Prepare reports showing places of departure and destination, passenger ticket numbers, meal and beverage inventories, the conditions of cabin equipment, and any problems encountered by passengers.
  
Collect money for meals and beverages.
  
Operate audio and video systems.
  

- Relevance of Task Supplemental-

Sell alcoholic beverages to passengers.
  
Heat and serve prepared foods.
  

-Daily Frequency of Task (Categories 1-7) Core-

Take inventory of headsets, alcoholic beverages, and money collected.
  
Attend preflight briefings concerning weather, altitudes, routes, emergency procedures, crew coordination, lengths of flights, food and beverage services offered, and numbers of passengers.
  
Collect money for meals and beverages.
  
Operate audio and video systems.
  
Verify that first aid kits and other emergency equipment, including fire extinguishers and oxygen bottles, are in working order.
  
Assist passengers entering or disembarking the aircraft.
  
Reassure passengers when situations such as turbulence are encountered.
  
Check to ensure that food, beverages, blankets, reading material, emergency equipment, and other supplies are aboard and are in adequate supply.
  
Assist passengers in placing carry-on luggage in overhead, garment, or under-seat storage.
  
Determine special assistance needs of passengers such as small children, the elderly, or disabled persons.
  
Inspect and clean cabins, checking for any problems and making sure that cabins are in order.
  
Prepare reports showing places of departure and destination, passenger ticket numbers, meal and beverage inventories, the conditions of cabin equipment, and any problems encountered by passengers.
  
Inspect passenger tickets to verify information and to obtain destination information.
  
Greet passengers boarding aircraft and direct them to assigned seats.
  
Announce flight delays and descent preparations.
  
Prepare passengers and aircraft for landing, following procedures.
  
Answer passengers' questions about flights, aircraft, weather, travel routes and services, arrival times, or schedules.
  
Announce and demonstrate safety and emergency procedures, such as the use of oxygen masks, seat belts, and life jackets.
  
Direct and assist passengers in emergency procedures, such as evacuating a plane following an emergency landing.
  
Conduct periodic trips through the cabin to ensure passenger comfort and to distribute reading material, headphones, pillows, playing cards, and blankets.
  
Walk aisles of planes to verify that passengers have complied with federal regulations prior to takeoffs and landings.
  
Administer first aid to passengers in distress.
  

-Daily Frequency of Task (Categories 1-7) Supplemental-

Sell alcoholic beverages to passengers.
  
Heat and serve prepared foods.
  

-Hourly or more Frequency of Task (Categories 1-7) Core-

Conduct periodic trips through the cabin to ensure passenger comfort and to distribute reading material, headphones, pillows, playing cards, and blankets.
  
Walk aisles of planes to verify that passengers have complied with federal regulations prior to takeoffs and landings.
  
Answer passengers' questions about flights, aircraft, weather, travel routes and services, arrival times, or schedules.
  
Assist passengers in placing carry-on luggage in overhead, garment, or under-seat storage.
  
Determine special assistance needs of passengers such as small children, the elderly, or disabled persons.
  
Inspect and clean cabins, checking for any problems and making sure that cabins are in order.
  
Attend preflight briefings concerning weather, altitudes, routes, emergency procedures, crew coordination, lengths of flights, food and beverage services offered, and numbers of passengers.
  
Assist passengers entering or disembarking the aircraft.
  
Verify that first aid kits and other emergency equipment, including fire extinguishers and oxygen bottles, are in working order.
  
Operate audio and video systems.
  
Collect money for meals and beverages.
  
Check to ensure that food, beverages, blankets, reading material, emergency equipment, and other supplies are aboard and are in adequate supply.
  
Greet passengers boarding aircraft and direct them to assigned seats.
  
Prepare passengers and aircraft for landing, following procedures.
  
Inspect passenger tickets to verify information and to obtain destination information.
  
Take inventory of headsets, alcoholic beverages, and money collected.
  
Direct and assist passengers in emergency procedures, such as evacuating a plane following an emergency landing.
  
Announce and demonstrate safety and emergency procedures, such as the use of oxygen masks, seat belts, and life jackets.
  
Announce flight delays and descent preparations.
  
Reassure passengers when situations such as turbulence are encountered.
  
Prepare reports showing places of departure and destination, passenger ticket numbers, meal and beverage inventories, the conditions of cabin equipment, and any problems encountered by passengers.
  
Administer first aid to passengers in distress.
  

-Hourly or more Frequency of Task (Categories 1-7) Supplemental-

Sell alcoholic beverages to passengers.
  
Heat and serve prepared foods.
  

-More than monthly Frequency of Task (Categories 1-7) Core-

Reassure passengers when situations such as turbulence are encountered.
  
Prepare reports showing places of departure and destination, passenger ticket numbers, meal and beverage inventories, the conditions of cabin equipment, and any problems encountered by passengers.
  
Administer first aid to passengers in distress.
  
Inspect passenger tickets to verify information and to obtain destination information.
  
Operate audio and video systems.
  
Announce flight delays and descent preparations.
  
Take inventory of headsets, alcoholic beverages, and money collected.
  
Assist passengers in placing carry-on luggage in overhead, garment, or under-seat storage.
  
Determine special assistance needs of passengers such as small children, the elderly, or disabled persons.
  
Collect money for meals and beverages.
  
Assist passengers entering or disembarking the aircraft.
  
Greet passengers boarding aircraft and direct them to assigned seats.
  
Verify that first aid kits and other emergency equipment, including fire extinguishers and oxygen bottles, are in working order.
  
Announce and demonstrate safety and emergency procedures, such as the use of oxygen masks, seat belts, and life jackets.
  
Answer passengers' questions about flights, aircraft, weather, travel routes and services, arrival times, or schedules.
  
Attend preflight briefings concerning weather, altitudes, routes, emergency procedures, crew coordination, lengths of flights, food and beverage services offered, and numbers of passengers.
  
Check to ensure that food, beverages, blankets, reading material, emergency equipment, and other supplies are aboard and are in adequate supply.
  
Conduct periodic trips through the cabin to ensure passenger comfort and to distribute reading material, headphones, pillows, playing cards, and blankets.
  
Direct and assist passengers in emergency procedures, such as evacuating a plane following an emergency landing.
  
Inspect and clean cabins, checking for any problems and making sure that cabins are in order.
  
Prepare passengers and aircraft for landing, following procedures.
  
Walk aisles of planes to verify that passengers have complied with federal regulations prior to takeoffs and landings.
  

-More than monthly Frequency of Task (Categories 1-7) Supplemental-

Heat and serve prepared foods.
  
Sell alcoholic beverages to passengers.
  

-More than weekly Frequency of Task (Categories 1-7) Core-

Reassure passengers when situations such as turbulence are encountered.
  
Inspect passenger tickets to verify information and to obtain destination information.
  
Prepare reports showing places of departure and destination, passenger ticket numbers, meal and beverage inventories, the conditions of cabin equipment, and any problems encountered by passengers.
  
Determine special assistance needs of passengers such as small children, the elderly, or disabled persons.
  
Collect money for meals and beverages.
  
Inspect and clean cabins, checking for any problems and making sure that cabins are in order.
  
Announce flight delays and descent preparations.
  
Assist passengers in placing carry-on luggage in overhead, garment, or under-seat storage.
  
Operate audio and video systems.
  
Attend preflight briefings concerning weather, altitudes, routes, emergency procedures, crew coordination, lengths of flights, food and beverage services offered, and numbers of passengers.
  
Answer passengers' questions about flights, aircraft, weather, travel routes and services, arrival times, or schedules.
  
Administer first aid to passengers in distress.
  
Take inventory of headsets, alcoholic beverages, and money collected.
  
Check to ensure that food, beverages, blankets, reading material, emergency equipment, and other supplies are aboard and are in adequate supply.
  
Assist passengers entering or disembarking the aircraft.
  
Verify that first aid kits and other emergency equipment, including fire extinguishers and oxygen bottles, are in working order.
  
Announce and demonstrate safety and emergency procedures, such as the use of oxygen masks, seat belts, and life jackets.
  
Conduct periodic trips through the cabin to ensure passenger comfort and to distribute reading material, headphones, pillows, playing cards, and blankets.
  
Walk aisles of planes to verify that passengers have complied with federal regulations prior to takeoffs and landings.
  
Greet passengers boarding aircraft and direct them to assigned seats.
  
Prepare passengers and aircraft for landing, following procedures.
  
Direct and assist passengers in emergency procedures, such as evacuating a plane following an emergency landing.
  

-More than weekly Frequency of Task (Categories 1-7) Supplemental-

Heat and serve prepared foods.
  
Sell alcoholic beverages to passengers.
  

-More than yearly Frequency of Task (Categories 1-7) Core-

Administer first aid to passengers in distress.
  
Prepare reports showing places of departure and destination, passenger ticket numbers, meal and beverage inventories, the conditions of cabin equipment, and any problems encountered by passengers.
  
Inspect passenger tickets to verify information and to obtain destination information.
  
Direct and assist passengers in emergency procedures, such as evacuating a plane following an emergency landing.
  
Announce flight delays and descent preparations.
  
Reassure passengers when situations such as turbulence are encountered.
  
Verify that first aid kits and other emergency equipment, including fire extinguishers and oxygen bottles, are in working order.
  
Operate audio and video systems.
  
Assist passengers entering or disembarking the aircraft.
  
Determine special assistance needs of passengers such as small children, the elderly, or disabled persons.
  
Attend preflight briefings concerning weather, altitudes, routes, emergency procedures, crew coordination, lengths of flights, food and beverage services offered, and numbers of passengers.
  
Collect money for meals and beverages.
  
Announce and demonstrate safety and emergency procedures, such as the use of oxygen masks, seat belts, and life jackets.
  
Answer passengers' questions about flights, aircraft, weather, travel routes and services, arrival times, or schedules.
  
Assist passengers in placing carry-on luggage in overhead, garment, or under-seat storage.
  
Check to ensure that food, beverages, blankets, reading material, emergency equipment, and other supplies are aboard and are in adequate supply.
  
Conduct periodic trips through the cabin to ensure passenger comfort and to distribute reading material, headphones, pillows, playing cards, and blankets.
  
Greet passengers boarding aircraft and direct them to assigned seats.
  
Inspect and clean cabins, checking for any problems and making sure that cabins are in order.
  
Prepare passengers and aircraft for landing, following procedures.
  
Take inventory of headsets, alcoholic beverages, and money collected.
  
Walk aisles of planes to verify that passengers have complied with federal regulations prior to takeoffs and landings.
  

-More than yearly Frequency of Task (Categories 1-7) Supplemental-

Heat and serve prepared foods.
  
Sell alcoholic beverages to passengers.
  

-Several times daily Frequency of Task (Categories 1-7) Core-

Announce and demonstrate safety and emergency procedures, such as the use of oxygen masks, seat belts, and life jackets.
  
Prepare passengers and aircraft for landing, following procedures.
  
Greet passengers boarding aircraft and direct them to assigned seats.
  
Check to ensure that food, beverages, blankets, reading material, emergency equipment, and other supplies are aboard and are in adequate supply.
  
Announce flight delays and descent preparations.
  
Assist passengers entering or disembarking the aircraft.
  
Walk aisles of planes to verify that passengers have complied with federal regulations prior to takeoffs and landings.
  
Inspect and clean cabins, checking for any problems and making sure that cabins are in order.
  
Verify that first aid kits and other emergency equipment, including fire extinguishers and oxygen bottles, are in working order.
  
Answer passengers' questions about flights, aircraft, weather, travel routes and services, arrival times, or schedules.
  
Assist passengers in placing carry-on luggage in overhead, garment, or under-seat storage.
  
Collect money for meals and beverages.
  
Take inventory of headsets, alcoholic beverages, and money collected.
  
Determine special assistance needs of passengers such as small children, the elderly, or disabled persons.
  
Attend preflight briefings concerning weather, altitudes, routes, emergency procedures, crew coordination, lengths of flights, food and beverage services offered, and numbers of passengers.
  
Inspect passenger tickets to verify information and to obtain destination information.
  
Operate audio and video systems.
  
Conduct periodic trips through the cabin to ensure passenger comfort and to distribute reading material, headphones, pillows, playing cards, and blankets.
  
Reassure passengers when situations such as turbulence are encountered.
  
Prepare reports showing places of departure and destination, passenger ticket numbers, meal and beverage inventories, the conditions of cabin equipment, and any problems encountered by passengers.
  
Direct and assist passengers in emergency procedures, such as evacuating a plane following an emergency landing.
  
Administer first aid to passengers in distress.
  

-Several times daily Frequency of Task (Categories 1-7) Supplemental-

Heat and serve prepared foods.
  
Sell alcoholic beverages to passengers.
  

-Yearly or less Frequency of Task (Categories 1-7) Core-

Direct and assist passengers in emergency procedures, such as evacuating a plane following an emergency landing.
  
Administer first aid to passengers in distress.
  
Prepare reports showing places of departure and destination, passenger ticket numbers, meal and beverage inventories, the conditions of cabin equipment, and any problems encountered by passengers.
  
Operate audio and video systems.
  
Assist passengers entering or disembarking the aircraft.
  
Prepare passengers and aircraft for landing, following procedures.
  
Announce and demonstrate safety and emergency procedures, such as the use of oxygen masks, seat belts, and life jackets.
  
Announce flight delays and descent preparations.
  
Collect money for meals and beverages.
  
Inspect passenger tickets to verify information and to obtain destination information.
  
Reassure passengers when situations such as turbulence are encountered.
  
Answer passengers' questions about flights, aircraft, weather, travel routes and services, arrival times, or schedules.
  
Assist passengers in placing carry-on luggage in overhead, garment, or under-seat storage.
  
Attend preflight briefings concerning weather, altitudes, routes, emergency procedures, crew coordination, lengths of flights, food and beverage services offered, and numbers of passengers.
  
Check to ensure that food, beverages, blankets, reading material, emergency equipment, and other supplies are aboard and are in adequate supply.
  
Conduct periodic trips through the cabin to ensure passenger comfort and to distribute reading material, headphones, pillows, playing cards, and blankets.
  
Determine special assistance needs of passengers such as small children, the elderly, or disabled persons.
  
Greet passengers boarding aircraft and direct them to assigned seats.
  
Inspect and clean cabins, checking for any problems and making sure that cabins are in order.
  
Take inventory of headsets, alcoholic beverages, and money collected.
  
Verify that first aid kits and other emergency equipment, including fire extinguishers and oxygen bottles, are in working order.
  
Walk aisles of planes to verify that passengers have complied with federal regulations prior to takeoffs and landings.
  

-Yearly or less Frequency of Task (Categories 1-7) Supplemental-

Heat and serve prepared foods.
  
Sell alcoholic beverages to passengers.
  

Education Training Experience

-On-Site or In-Plant Training-

None
  
Up to and including 1 month
  
Over 1 month, up to and including 3 months
  
Over 3 months, up to and including 6 months
  

-On-the-Job Training-

None or short demonstration
  
Anything beyond short demonstration, up to and including 1 month
  
Over 1 month, up to and including 3 months
  
Over 3 months, up to and including 6 months
  

-Related Work Experience-

None
  
Up to and including 1 month
  
Over 1 month, up to and including 3 months
  
Over 6 months, up to and including 1 year
  
Over 1 year, up to and including 2 years
  
Over 2 years, up to and including 4 years
  

-Required Level of Education-

High School Diploma (or GED or High School Equivalence Certificate)
  
Post-Secondary Certificate - awarded for training completed after high school (for example, in Personnel Services, Engineering-related Technologies, Vocational Home Economics, Construction Trades, Mechanics and Repairers, Precision Production Trades)
  
Some College Courses
  
Associate's Degree (or other 2-year degree)
  
Bachelor's Degree