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First-Line Supervisors/Managers of Retail Sales Workers
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CheckoutCareers.com
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First-Line Supervisors/Managers of Retail Sales Workers
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Directly supervise sales workers in a retail establishment or department. Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.
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Degrees
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Abilities
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Oral Expression| | The ability to communicate information and ideas in speaking so others will understand. |
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Deductive Reasoning| | The ability to apply general rules to specific problems to produce answers that make sense. |
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Near Vision| | The ability to see details at close range (within a few feet of the observer). |
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Oral Comprehension| | The ability to listen to and understand information and ideas presented through spoken words and sentences. |
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Written Expression| | The ability to communicate information and ideas in writing so others will understand. |
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Problem Sensitivity| | The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. |
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Originality| | The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem. |
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Speech Recognition| | The ability to identify and understand the speech of another person. |
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Inductive Reasoning| | The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). |
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Written Comprehension| | The ability to read and understand information and ideas presented in writing. |
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Extent Flexibility| | The ability to bend, stretch, twist, or reach with your body, arms, and/or legs. |
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Fluency of Ideas| | The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity). |
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Mathematical Reasoning| | The ability to choose the right mathematical methods or formulas to solve a problem. |
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Speech Clarity| | The ability to speak clearly so others can understand you. |
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Time Sharing| | The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources). |
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Category Flexibility| | The ability to generate or use different sets of rules for combining or grouping things in different ways. |
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Information Ordering| | The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). |
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Number Facility| | The ability to add, subtract, multiply, or divide quickly and correctly. |
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Memorization| | The ability to remember information such as words, numbers, pictures, and procedures. |
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Trunk Strength| | The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing. |
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Far Vision| | The ability to see details at a distance. |
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Visualization| | The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged. |
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Perceptual Speed| | The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object. |
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Flexibility of Closure| | The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material. |
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Selective Attention| | The ability to concentrate on a task over a period of time without being distracted. |
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Static Strength| | The ability to exert maximum muscle force to lift, push, pull, or carry objects. |
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Auditory Attention| | The ability to focus on a single source of sound in the presence of other distracting sounds. |
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Finger Dexterity| | The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects. |
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Speed of Closure| | The ability to quickly make sense of, combine, and organize information into meaningful patterns. |
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Manual Dexterity| | The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects. |
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Visual Color Discrimination| | The ability to match or detect differences between colors, including shades of color and brightness. |
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Stamina| | The ability to exert yourself physically over long periods of time without getting winded or out of breath. |
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Gross Body Coordination| | The ability to coordinate the movement of your arms, legs, and torso together when the whole body is in motion. |
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Arm-Hand Steadiness| | The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position. |
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Hearing Sensitivity| | The ability to detect or tell the differences between sounds that vary in pitch and loudness. |
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Multilimb Coordination| | The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion. |
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Speed of Limb Movement| | The ability to quickly move the arms and legs. |
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Control Precision| | The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions. |
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Gross Body Equilibrium| | The ability to keep or regain your body balance or stay upright when in an unstable position. |
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Reaction Time| | The ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears. |
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Dynamic Strength| | The ability to exert muscle force repeatedly or continuously over time. This involves muscular endurance and resistance to muscle fatigue. |
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Depth Perception| | The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object. |
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Wrist-Finger Speed| | The ability to make fast, simple, repeated movements of the fingers, hands, and wrists. |
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Interests
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Enterprising| | Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business. |
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Second Interest High-Point| | Secondary-Cutoff/Rank Descriptiveness |
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Conventional| | Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow. |
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First Interest High-Point| | Primary-Rank Descriptiveness |
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Social| | Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others. |
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Artistic| | Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules. |
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Investigative| | Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally. |
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Realistic| | Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others. |
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Knowledge
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Customer and Personal Service| | Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. |
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Administration and Management| | Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. |
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Sales and Marketing| | Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. |
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English Language| | Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. |
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Mathematics| | Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. |
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Personnel and Human Resources| | Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems. |
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Computers and Electronics| | Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. |
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Public Safety and Security| | Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions. |
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Education and Training| | Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. |
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Communications and Media| | Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media. |
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Mechanical| | Knowledge of machines and tools, including their designs, uses, repair, and maintenance. |
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Clerical| | Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. |
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Economics and Accounting| | Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data. |
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Production and Processing| | Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods. |
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Psychology| | Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders. |
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Food Production| | Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques. |
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Law and Government| | Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process. |
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Engineering and Technology| | Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services. |
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Building and Construction| | Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads. |
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Therapy and Counseling| | Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance. |
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Physics| | Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub- atomic structures and processes. |
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Chemistry| | Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods. |
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Transportation| | Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits. |
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Telecommunications| | Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems. |
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Geography| | Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life. |
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Sociology and Anthropology| | Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins. |
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Foreign Language| | Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation. |
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Medicine and Dentistry| | Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures. |
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Design| | Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models. |
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Philosophy and Theology| | Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture. |
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Wages
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| District of Columbia | $38,030.00 |
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| North Carolina | $28,930.00 |
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| South Carolina | $31,380.00 |
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| Virgin Islands | $30,320.00 |
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Related Careers
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Agents & Business Managers of Artists, Performers, & Athletes| | Represent and promote artists, performers, and athletes to prospective employers. May handle contract negotiation and other business matters for clients. |
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Food Service Managers| | Plan, direct, or coordinate activities of an organization or department that serves food and beverages. |
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Lodging Managers| | Plan, direct, or coordinate activities of an organization or department that provides lodging and other accommodations. |
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Personnel Recruiters| | Seek out, interview, and screen applicants to fill existing and future job openings and promote career opportunities within an organization. |
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Property, Real Estate, & Community Association Managers| | Plan, direct, or coordinate selling, buying, leasing, or governance activities of commercial, industrial, or residential real estate properties. |
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Purchasing Managers| | Plan, direct, or coordinate the activities of buyers, purchasing officers, and related workers involved in purchasing materials, products, and services. |
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Sales Managers| | Direct the actual distribution or movement of a product or service to the customer. Coordinate sales distribution by establishing sales territories, quotas, and goals and establish training programs for sales representatives. Analyze sales statistics gathered by staff to determine sales potential and inventory requirements and monitor the preferences of customers. |
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Training & Development Specialists| | Conduct training and development programs for employees. |
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Skills
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Monitoring| | Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. |
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Instructing| | Teaching others how to do something. |
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Critical Thinking| | Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. |
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Active Listening| | Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. |
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Speaking| | Talking to others to convey information effectively. |
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Reading Comprehension| | Understanding written sentences and paragraphs in work related documents. |
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Time Management| | Managing one's own time and the time of others. |
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Active Learning| | Understanding the implications of new information for both current and future problem-solving and decision-making. |
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Persuasion| | Persuading others to change their minds or behavior. |
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Social Perceptiveness| | Being aware of others' reactions and understanding why they react as they do. |
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Management of Personnel Resources| | Motivating, developing, and directing people as they work, identifying the best people for the job. |
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Writing| | Communicating effectively in writing as appropriate for the needs of the audience. |
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Coordination| | Adjusting actions in relation to others' actions. |
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Service Orientation| | Actively looking for ways to help people. |
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Learning Strategies| | Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things. |
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Judgment and Decision Making| | Considering the relative costs and benefits of potential actions to choose the most appropriate one. |
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Mathematics| | Using mathematics to solve problems. |
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Troubleshooting| | Determining causes of operating errors and deciding what to do about it. |
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Negotiation| | Bringing others together and trying to reconcile differences. |
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Equipment Maintenance| | Performing routine maintenance on equipment and determining when and what kind of maintenance is needed. |
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Management of Financial Resources| | Determining how money will be spent to get the work done, and accounting for these expenditures. |
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Complex Problem Solving| | Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. |
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Equipment Selection| | Determining the kind of tools and equipment needed to do a job. |
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Operation and Control| | Controlling operations of equipment or systems. |
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Repairing| | Repairing machines or systems using the needed tools. |
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Operations Analysis| | Analyzing needs and product requirements to create a design. |
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Operation Monitoring| | Watching gauges, dials, or other indicators to make sure a machine is working properly. |
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Quality Control Analysis| | Conducting tests and inspections of products, services, or processes to evaluate quality or performance. |
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Systems Analysis| | Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes. |
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Management of Material Resources| | Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work. |
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Systems Evaluation| | Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system. |
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Science| | Using scientific rules and methods to solve problems. |
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Technology Design| | Generating or adapting equipment and technology to serve user needs. |
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Installation| | Installing equipment, machines, wiring, or programs to meet specifications. |
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Programming| | Writing computer programs for various purposes. |
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Tasks
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| Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints. |
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| Assign employees to specific duties. |
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| Monitor sales activities to ensure that customers receive satisfactory service and quality goods. |
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| Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers. |
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| Formulate pricing policies for merchandise, according to profitability requirements. |
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| Estimate consumer demand and determine the types and amounts of goods to be sold. |
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| Inventory stock and reorder when inventory drops to a specified level. |
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| Keep records of purchases, sales, and requisitions. |
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| Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised. |
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| Enforce safety, health, and security rules. |
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| Plan and prepare work schedules and keep records of employees' work schedules and time cards. |
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| Examine products purchased for resale or received for storage to assess the condition of each product or item. |
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| Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate. |
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| Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise. |
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| Review inventory and sales records to prepare reports for management and budget departments. |
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| Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy. |
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| Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business. |
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| Establish and implement policies, goals, objectives, and procedures for their department. |
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| Establish credit policies and operating procedures. |
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| Plan budgets and authorize payments and merchandise returns. |
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| Instruct staff on how to handle difficult and complicated sales. |
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Tools
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| Adjustable widemouth pliers |
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| Hammer pliers |
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| Pliers |
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| Adjustable wrenches |
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| Wrenches |
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| Bar code reader equipment |
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| Barcode scanners |
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| Cash registers |
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| Desktop computers |
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| Electronic funds transfer point of sale equipment |
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| Money order terminals |
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| Ladders |
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| Laser printers |
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| Computer printers |
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| Magnetic card readers |
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| PC magnetic card readers |
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| Personal computers |
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| Point of sale credit or debit verification kits |
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| Credit card processing terminals |
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| Telecheck processing terminals |
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| Point of sale POS terminal |
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| Point of sales POS terminals |
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| Screwdrivers |
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| Security cameras |
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| Security monitors |
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| Video cassette players or recorders |
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| Video cassette recorders VCRs |
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Technology
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| Calendar and scheduling software |
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| Qualitech Solutions Dynamic Scheduling |
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| Scheduling software |
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| TimeTrak Systems SchedTrak |
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| Data base user interface and query software |
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| Database software |
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| Gift registry software |
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| Enterprise resource planning ERP software |
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| Exact software |
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| Kronos Enterprise Workforce Management |
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| Human resources software |
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| Time card software |
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| Internet browser software |
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| Inventory management software |
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| Office suite software |
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| Microsoft Office |
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| Point of sale POS software |
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| American Precision Instruments Regit |
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| ASI Complete software |
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| Attitude POS itive AccuPOS Retail |
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| Bibase 4POS Retail |
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| CAP Automation SellWise |
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| ComCash software |
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| CompuTant CounterPoint |
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| CyberMatrix POS |
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| DacEASY software |
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| Datasym SYMFINITE |
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| EZ software |
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| ICVERIFY software |
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| Infocorp Computer Solutions $mart System |
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| Infocorp Softwear/POS |
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| LOB RetailPoint |
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| Logisoft Positive Pos System |
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| ManageMore Cellular Manager |
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| Master Merchant Systems Music Store |
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| MicroBiz software |
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| Millenium Software Atrex |
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| Plexis software |
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| Point of sales POS bookstore software |
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| Point of sales POS parts and services software |
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| Point of sales POS software |
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| RiscStation POSSum |
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| SBS Keystroke |
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| Semicron Systems software |
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| Sixth Sense software |
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| Softpedia ShopInvo |
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| SureSELL software |
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| System 3 POS software |
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| The General Store software |
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| The Retail Solution software |
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| True North Computer Retail Plus |
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| VeriFone PC Charge Pro |
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| Vigilant software |
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| Visual Retail Plus software |
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| Spreadsheet software |
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| Microsoft Excel |
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| Time accounting software |
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| Hagel Unitime Systems |
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| Kronos Workforce Timekeeper |
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| Lathem Time PayClock EZ |
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| Payroll software |
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| TimeTrak Technologies ClockTrack |
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| Word processing software |
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| Microsoft Word |
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Career Activities
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| Communicating with Supervisors, Peers, or Subordinates |
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| conduct or attend staff meetings |
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| consult with managerial or supervisory personnel |
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| dictate correspondence |
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| Organizing, Planning, and Prioritizing Work |
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| plan or organize work |
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| Performing for or Working Directly with the Public |
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| answer customer or public inquiries |
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| greet customers, guests, visitors, or passengers |
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| provide customer service |
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| Resolving Conflicts and Negotiating with Others |
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| resolve customer or public complaints |
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| resolve or assist workers to resolve work problems |
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| Thinking Creatively |
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| arrange merchandise display |
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| write advertising copy |
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| Updating and Using Relevant Knowledge |
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| use knowledge of written communication in sales work |
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| Making Decisions and Solving Problems |
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| select software for clerical activities |
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| Training and Teaching Others |
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| conduct training for personnel |
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| Scheduling Work and Activities |
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| schedule employee work hours |
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| Communicating with Persons Outside Organization |
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| make presentations |
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| Guiding, Directing, and Motivating Subordinates |
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| assign work to staff or employees |
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| Coordinating the Work and Activities of Others |
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| direct and coordinate activities of workers or staff |
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| Guiding, Directing, and Motivating Subordinates |
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| establish employee performance standards |
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| evaluate performance of employees or contract personnel |
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| monitor worker performance |
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| Coordinating the Work and Activities of Others |
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| oversee sales programs |
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| Inspecting Equipment, Structures, or Material |
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| examine products or work to verify conformance to specifications |
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| Documenting/Recording Information |
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| inventory stock to ensure adequate supplies |
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| maintain production or work records |
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| Selling or Influencing Others |
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| conduct sales presentations |
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| sell merchandise |
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| Getting Information |
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| access media advertising services |
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| Processing Information |
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| investigate customer complaints |
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| Evaluating Information to Determine Compliance with Standards |
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| oversee work progress to verify safety or conformance to standards |
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| Staffing Organizational Units |
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| evaluate information from employment interviews |
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| hire, discharge, transfer, or promote workers |
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| publicize job openings |
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| recommend personnel actions, such as promotions, transfers, and dismissals |
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| Monitoring and Controlling Resources |
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| develop budgets |
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| order or purchase supplies, materials, or equipment |
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