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First-Line Supervisors/Managers of Office & Administrative Suppo...
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First-Line Supervisors/Managers of Office & Administrative Support Workers
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Supervise and coordinate the activities of clerical and administrative support workers.
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Degrees
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Abilities
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Oral Expression| | The ability to communicate information and ideas in speaking so others will understand. |
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Written Expression| | The ability to communicate information and ideas in writing so others will understand. |
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Oral Comprehension| | The ability to listen to and understand information and ideas presented through spoken words and sentences. |
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Written Comprehension| | The ability to read and understand information and ideas presented in writing. |
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Near Vision| | The ability to see details at close range (within a few feet of the observer). |
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Memorization| | The ability to remember information such as words, numbers, pictures, and procedures. |
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Number Facility| | The ability to add, subtract, multiply, or divide quickly and correctly. |
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Speech Clarity| | The ability to speak clearly so others can understand you. |
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Information Ordering| | The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). |
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Mathematical Reasoning| | The ability to choose the right mathematical methods or formulas to solve a problem. |
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Speech Recognition| | The ability to identify and understand the speech of another person. |
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Deductive Reasoning| | The ability to apply general rules to specific problems to produce answers that make sense. |
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Fluency of Ideas| | The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity). |
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Problem Sensitivity| | The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. |
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Inductive Reasoning| | The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). |
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Originality| | The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem. |
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Perceptual Speed| | The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object. |
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Wrist-Finger Speed| | The ability to make fast, simple, repeated movements of the fingers, hands, and wrists. |
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Category Flexibility| | The ability to generate or use different sets of rules for combining or grouping things in different ways. |
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Time Sharing| | The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources). |
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Speed of Closure| | The ability to quickly make sense of, combine, and organize information into meaningful patterns. |
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Selective Attention| | The ability to concentrate on a task over a period of time without being distracted. |
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Flexibility of Closure| | The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material. |
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Finger Dexterity| | The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects. |
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Manual Dexterity| | The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects. |
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Extent Flexibility| | The ability to bend, stretch, twist, or reach with your body, arms, and/or legs. |
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Arm-Hand Steadiness| | The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position. |
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Auditory Attention| | The ability to focus on a single source of sound in the presence of other distracting sounds. |
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Trunk Strength| | The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing. |
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Static Strength| | The ability to exert maximum muscle force to lift, push, pull, or carry objects. |
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Response Orientation| | The ability to choose quickly between two or more movements in response to two or more different signals (lights, sounds, pictures). It includes the speed with which the correct response is started with the hand, foot, or other body part. |
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Spatial Orientation| | The ability to know your location in relation to the environment or to know where other objects are in relation to you. |
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Visualization| | The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged. |
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Hearing Sensitivity| | The ability to detect or tell the differences between sounds that vary in pitch and loudness. |
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Far Vision| | The ability to see details at a distance. |
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Control Precision| | The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions. |
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Multilimb Coordination| | The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion. |
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Reaction Time| | The ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears. |
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Sound Localization| | The ability to tell the direction from which a sound originated. |
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Depth Perception| | The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object. |
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Peripheral Vision| | The ability to see objects or movement of objects to one's side when the eyes are looking ahead. |
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Visual Color Discrimination| | The ability to match or detect differences between colors, including shades of color and brightness. |
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Explosive Strength| | The ability to use short bursts of muscle force to propel oneself (as in jumping or sprinting), or to throw an object. |
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Glare Sensitivity| | The ability to see objects in the presence of glare or bright lighting. |
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Speed of Limb Movement| | The ability to quickly move the arms and legs. |
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Gross Body Coordination| | The ability to coordinate the movement of your arms, legs, and torso together when the whole body is in motion. |
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Night Vision| | The ability to see under low light conditions. |
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Gross Body Equilibrium| | The ability to keep or regain your body balance or stay upright when in an unstable position. |
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Dynamic Flexibility| | The ability to quickly and repeatedly bend, stretch, twist, or reach out with your body, arms, and/or legs. |
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Dynamic Strength| | The ability to exert muscle force repeatedly or continuously over time. This involves muscular endurance and resistance to muscle fatigue. |
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Stamina| | The ability to exert yourself physically over long periods of time without getting winded or out of breath. |
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Rate Control| | The ability to time your movements or the movement of a piece of equipment in anticipation of changes in the speed and/or direction of a moving object or scene. |
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Interests
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Enterprising| | Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business. |
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Second Interest High-Point| | Secondary-Cutoff/Rank Descriptiveness |
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First Interest High-Point| | Primary-Rank Descriptiveness |
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Conventional| | Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow. |
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Social| | Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others. |
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Third Interest High-Point| | Tertiary-Cutoff/Rank Descriptiveness |
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Realistic| | Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others. |
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Artistic| | Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules. |
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Investigative| | Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally. |
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Knowledge
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Customer and Personal Service| | Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. |
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Education and Training| | Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. |
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Administration and Management| | Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. |
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Clerical| | Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. |
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Mathematics| | Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. |
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English Language| | Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. |
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Computers and Electronics| | Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. |
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Personnel and Human Resources| | Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems. |
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Economics and Accounting| | Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data. |
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Sales and Marketing| | Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. |
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Psychology| | Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders. |
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Law and Government| | Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process. |
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Communications and Media| | Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media. |
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Public Safety and Security| | Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions. |
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Production and Processing| | Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods. |
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Sociology and Anthropology| | Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins. |
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Therapy and Counseling| | Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance. |
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Philosophy and Theology| | Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture. |
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Telecommunications| | Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems. |
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Transportation| | Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits. |
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Geography| | Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life. |
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Design| | Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models. |
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Engineering and Technology| | Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services. |
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Foreign Language| | Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation. |
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History and Archeology| | Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures. |
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Chemistry| | Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods. |
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Mechanical| | Knowledge of machines and tools, including their designs, uses, repair, and maintenance. |
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Medicine and Dentistry| | Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures. |
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Fine Arts| | Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture. |
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Physics| | Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub- atomic structures and processes. |
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Biology| | Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment. |
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Building and Construction| | Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads. |
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Food Production| | Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques. |
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Wages
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| District of Columbia | $61,900.00 |
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| North Carolina | $38,990.00 |
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| South Carolina | $36,740.00 |
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| Virgin Islands | $36,040.00 |
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Related Careers
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Administrative Services Managers| | Plan, direct, or coordinate supportive services of an organization, such as recordkeeping, mail distribution, telephone operator/receptionist, and other office support services. May oversee facilities planning and maintenance and custodial operations. |
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First-Line Supervisors/Managers of Housekeeping & Janitorial Workers| | Supervise work activities of cleaning personnel in hotels, hospitals, offices, and other establishments. |
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First-Line Supervisors/Managers of Transportation & Material-Moving Machine & Vehicle Operators| | Directly supervise and coordinate activities of transportation and material-moving machine and vehicle operators and helpers. |
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Food Service Managers| | Plan, direct, or coordinate activities of an organization or department that serves food and beverages. |
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Lodging Managers| | Plan, direct, or coordinate activities of an organization or department that provides lodging and other accommodations. |
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Medical & Health Services Managers| | Plan, direct, or coordinate medicine and health services in hospitals, clinics, managed care organizations, public health agencies, or similar organizations. |
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Social & Community Service Managers| | Plan, organize, or coordinate the activities of a social service program or community outreach organization. Oversee the program or organization's budget and policies regarding participant involvement, program requirements, and benefits. Work may involve directing social workers, counselors, or probation officers. |
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Storage & Distribution Managers| | Plan, direct, and coordinate the storage and distribution operations within an organization or the activities of organizations that are engaged in storing and distributing materials and products. |
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Transportation Managers| | Plan, direct, and coordinate the transportation operations within an organization or the activities of organizations that provide transportation services. |
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Skills
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Monitoring| | Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. |
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Active Listening| | Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. |
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Speaking| | Talking to others to convey information effectively. |
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Management of Personnel Resources| | Motivating, developing, and directing people as they work, identifying the best people for the job. |
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Critical Thinking| | Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. |
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Reading Comprehension| | Understanding written sentences and paragraphs in work related documents. |
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Judgment and Decision Making| | Considering the relative costs and benefits of potential actions to choose the most appropriate one. |
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Instructing| | Teaching others how to do something. |
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Learning Strategies| | Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things. |
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Time Management| | Managing one's own time and the time of others. |
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Social Perceptiveness| | Being aware of others' reactions and understanding why they react as they do. |
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Active Learning| | Understanding the implications of new information for both current and future problem-solving and decision-making. |
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Writing| | Communicating effectively in writing as appropriate for the needs of the audience. |
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Service Orientation| | Actively looking for ways to help people. |
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Persuasion| | Persuading others to change their minds or behavior. |
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Negotiation| | Bringing others together and trying to reconcile differences. |
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Complex Problem Solving| | Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. |
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Management of Financial Resources| | Determining how money will be spent to get the work done, and accounting for these expenditures. |
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Coordination| | Adjusting actions in relation to others' actions. |
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Equipment Selection| | Determining the kind of tools and equipment needed to do a job. |
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Mathematics| | Using mathematics to solve problems. |
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Management of Material Resources| | Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work. |
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Operations Analysis| | Analyzing needs and product requirements to create a design. |
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Systems Evaluation| | Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system. |
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Systems Analysis| | Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes. |
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Quality Control Analysis| | Conducting tests and inspections of products, services, or processes to evaluate quality or performance. |
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Troubleshooting| | Determining causes of operating errors and deciding what to do about it. |
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Operation and Control| | Controlling operations of equipment or systems. |
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Technology Design| | Generating or adapting equipment and technology to serve user needs. |
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Installation| | Installing equipment, machines, wiring, or programs to meet specifications. |
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Operation Monitoring| | Watching gauges, dials, or other indicators to make sure a machine is working properly. |
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Equipment Maintenance| | Performing routine maintenance on equipment and determining when and what kind of maintenance is needed. |
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Repairing| | Repairing machines or systems using the needed tools. |
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Programming| | Writing computer programs for various purposes. |
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Science| | Using scientific rules and methods to solve problems. |
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Tasks
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| Resolve customer complaints, and answer customers' questions regarding policies and procedures. |
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| Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems. |
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| Provide employees with guidance in handling difficult or complex problems, and in resolving escalated complaints or disputes. |
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| Implement corporate and departmental policies, procedures, and service standards in conjunction with management. |
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| Discuss job performance problems with employees in order to identify causes and issues, and to work on resolving problems. |
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| Train and instruct employees in job duties and company policies, or arrange for training to be provided. |
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| Evaluate employees' job performance and conformance to regulations, and recommend appropriate personnel action. |
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| Recruit, interview, and select employees. |
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| Review records and reports pertaining to activities such as production, payroll, and shipping in order to verify details, monitor work activities, and evaluate performance. |
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| Interpret and communicate work procedures and company policies to staff. |
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| Prepare and issue work schedules, deadlines, and duty assignments of office or administrative staff. |
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| Compute figures such as balances, totals, and commissions. |
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| Maintain records pertaining to inventory, personnel, orders, supplies, and machine maintenance. |
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| Research, compile, and prepare reports, manuals, correspondence, and other information required by management or governmental agencies. |
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| Analyze financial activities of establishments or departments, and provide input into budget planning and preparation processes. |
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| Coordinate activities with other supervisory personnel, and with other work units or departments. |
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| Develop and/or update procedures, policies, and standards. |
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| Make recommendations to management concerning such issues as staffing decisions and procedural changes. |
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| Consult with managers and other personnel to resolve problems in areas such as equipment performance, output quality, and work schedules. |
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| Participate in the work of subordinates in order to facilitate productivity or to overcome difficult aspects of work. |
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| Design, implement, and evaluate staff training and development programs, customer service initiatives, and performance measurement criteria. |
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| Develop work schedules according to budgets and workloads. |
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| Discuss work problems or grievances with union representatives. |
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| Plan for and coordinate office services such as equipment and supply acquisition and organization, disposal of assets, relocation, parking, maintenance, and security services. |
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| Arrange for necessary maintenance and repair work. |
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| Keep informed of provisions of labor-management agreements and their effects on departmental operations. |
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| Monitor inventory levels, and requisition or purchase supplies as needed. |
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| Coordinate or perform activities associated with shipping, receiving, distribution, and transportation. |
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| Plan layouts of stockrooms, warehouses, or other storage areas, considering turnover, size, weight, and related factors pertaining to items stored. |
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Career Activities
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| Organizing, Planning, and Prioritizing Work |
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| modify work procedures or processes to meet deadlines |
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| plan meetings or conferences |
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| plan or organize work |
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| Communicating with Supervisors, Peers, or Subordinates |
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| conduct or attend staff meetings |
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| consult with managerial or supervisory personnel |
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| dictate correspondence |
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| Guiding, Directing, and Motivating Subordinates |
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| assign work to staff or employees |
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| delegate appropriate administrative support activities |
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| establish employee performance standards |
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| evaluate performance of employees or contract personnel |
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| monitor worker performance |
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| orient new employees |
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| Resolving Conflicts and Negotiating with Others |
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| resolve customer or public complaints |
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| resolve or assist workers to resolve work problems |
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| resolve personnel problems or grievances |
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| Coordinating the Work and Activities of Others |
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| confer with other departmental heads to coordinate activities |
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| coordinate staff or activities in clerical support setting |
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| direct and coordinate activities of workers or staff |
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| Making Decisions and Solving Problems |
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| select software for clerical activities |
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| Scheduling Work and Activities |
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| schedule employee work hours |
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| schedule meetings or appointments |
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| schedule or contract meeting facilities |
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| Processing Information |
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| compile itinerary of planned meetings or activities |
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| Performing Administrative Activities |
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| maintain administrative services procedures manual |
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| maintain file of job openings |
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| maintain inventory of office forms |
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| maintain records, reports, or files |
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| Evaluating Information to Determine Compliance with Standards |
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| oversee work progress to verify safety or conformance to standards |
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| Performing Administrative Activities |
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| prepare financial reports |
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| prepare or maintain employee records |
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| prepare reports |
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| prepare tax reports |
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| prepare travel vouchers |
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| write administrative procedures services manual |
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| Staffing Organizational Units |
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| develop staffing plan |
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| evaluate information from employment interviews |
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| hire, discharge, transfer, or promote workers |
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| interview job applicants |
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| maintain job descriptions |
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| recommend personnel actions, such as promotions, transfers, and dismissals |
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| Analyzing Data or Information |
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| analyze operational or management reports or records |
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| analyze organizational operating practices or procedures |
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| evaluate office operations |
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| Training and Teaching Others |
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| conduct training for personnel |
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| write employee orientation or training materials |
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| Provide Consultation and Advice to Others |
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| recommend improvements to work methods or procedures |
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| recommend purchase or repair of furnishings or equipment |
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| Monitoring and Controlling Resources |
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| develop budgets |
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| maintain inventory of office equipment or furniture |
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| maintain travel expense accounts |
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| order or purchase supplies, materials, or equipment |
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| purchase office equipment or furniture |
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| requisition stock, materials, supplies or equipment |
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| Developing Objectives and Strategies |
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| develop policies, procedures, methods, or standards |
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| Performing for or Working Directly with the Public |
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| answer customer or public inquiries |
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| Documenting/Recording Information |
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| document provision of administrative services |
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| maintain account records |
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| Interpreting the Meaning of Information for Others |
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| explain rules, policies or regulations |
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Career Context
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| Telephone |
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| Electronic Mail |
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| Face-to-Face Discussions |
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| Indoors, Environmentally Controlled |
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| Contact With Others |
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| Work With Work Group or Team |
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| Deal With External Customers |
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| Frequency of Decision Making |
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| Importance of Being Exact or Accurate |
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| Structured versus Unstructured Work |
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| Importance of Repeating Same Tasks |
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| Responsibility for Outcomes and Results |
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| Freedom to Make Decisions |
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| Time Pressure |
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| Sounds, Noise Levels Are Distracting or Uncomfortable |
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| Impact of Decisions on Co-workers or Company Results |
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| Spend Time Sitting |
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| Coordinate or Lead Others |
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| Letters and Memos |
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| Responsible for Others' Health and Safety |
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| Deal With Unpleasant or Angry People |
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| Frequency of Conflict Situations |
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| Spend Time Making Repetitive Motions |
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| Consequence of Error |
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| Exposed to Contaminants |
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| Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls |
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| Pace Determined by Speed of Equipment |
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| Extremely Bright or Inadequate Lighting |
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| In an Enclosed Vehicle or Equipment |
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| Level of Competition |
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| Degree of Automation |
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| Indoors, Not Environmentally Controlled |
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| Deal With Physically Aggressive People |
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| Spend Time Walking and Running |
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| Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets |
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| Very Hot or Cold Temperatures |
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| Physical Proximity |
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