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First-Line Supervisors/Managers of Housekeeping & Janitorial Wor...
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First-Line Supervisors/Managers of Housekeeping & Janitorial Workers
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Supervise work activities of cleaning personnel in hotels, hospitals, offices, and other establishments.
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Abilities
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Oral Expression| | The ability to communicate information and ideas in speaking so others will understand. |
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Oral Comprehension| | The ability to listen to and understand information and ideas presented through spoken words and sentences. |
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Written Comprehension| | The ability to read and understand information and ideas presented in writing. |
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Problem Sensitivity| | The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. |
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Written Expression| | The ability to communicate information and ideas in writing so others will understand. |
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Information Ordering| | The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). |
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Near Vision| | The ability to see details at close range (within a few feet of the observer). |
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Speech Clarity| | The ability to speak clearly so others can understand you. |
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Deductive Reasoning| | The ability to apply general rules to specific problems to produce answers that make sense. |
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Number Facility| | The ability to add, subtract, multiply, or divide quickly and correctly. |
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Fluency of Ideas| | The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity). |
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Time Sharing| | The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources). |
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Mathematical Reasoning| | The ability to choose the right mathematical methods or formulas to solve a problem. |
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Inductive Reasoning| | The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). |
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Manual Dexterity| | The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects. |
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Trunk Strength| | The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing. |
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Memorization| | The ability to remember information such as words, numbers, pictures, and procedures. |
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Selective Attention| | The ability to concentrate on a task over a period of time without being distracted. |
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Spatial Orientation| | The ability to know your location in relation to the environment or to know where other objects are in relation to you. |
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Speech Recognition| | The ability to identify and understand the speech of another person. |
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Wrist-Finger Speed| | The ability to make fast, simple, repeated movements of the fingers, hands, and wrists. |
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Visualization| | The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged. |
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Extent Flexibility| | The ability to bend, stretch, twist, or reach with your body, arms, and/or legs. |
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Far Vision| | The ability to see details at a distance. |
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Auditory Attention| | The ability to focus on a single source of sound in the presence of other distracting sounds. |
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Flexibility of Closure| | The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material. |
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Originality| | The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem. |
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Speed of Closure| | The ability to quickly make sense of, combine, and organize information into meaningful patterns. |
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Hearing Sensitivity| | The ability to detect or tell the differences between sounds that vary in pitch and loudness. |
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Perceptual Speed| | The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object. |
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Category Flexibility| | The ability to generate or use different sets of rules for combining or grouping things in different ways. |
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Dynamic Strength| | The ability to exert muscle force repeatedly or continuously over time. This involves muscular endurance and resistance to muscle fatigue. |
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Multilimb Coordination| | The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion. |
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Arm-Hand Steadiness| | The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position. |
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Stamina| | The ability to exert yourself physically over long periods of time without getting winded or out of breath. |
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Static Strength| | The ability to exert maximum muscle force to lift, push, pull, or carry objects. |
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Control Precision| | The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions. |
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Finger Dexterity| | The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects. |
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Gross Body Coordination| | The ability to coordinate the movement of your arms, legs, and torso together when the whole body is in motion. |
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Response Orientation| | The ability to choose quickly between two or more movements in response to two or more different signals (lights, sounds, pictures). It includes the speed with which the correct response is started with the hand, foot, or other body part. |
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Visual Color Discrimination| | The ability to match or detect differences between colors, including shades of color and brightness. |
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Reaction Time| | The ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears. |
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Speed of Limb Movement| | The ability to quickly move the arms and legs. |
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Depth Perception| | The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object. |
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Explosive Strength| | The ability to use short bursts of muscle force to propel oneself (as in jumping or sprinting), or to throw an object. |
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Sound Localization| | The ability to tell the direction from which a sound originated. |
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Dynamic Flexibility| | The ability to quickly and repeatedly bend, stretch, twist, or reach out with your body, arms, and/or legs. |
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Glare Sensitivity| | The ability to see objects in the presence of glare or bright lighting. |
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Peripheral Vision| | The ability to see objects or movement of objects to one's side when the eyes are looking ahead. |
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Gross Body Equilibrium| | The ability to keep or regain your body balance or stay upright when in an unstable position. |
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Night Vision| | The ability to see under low light conditions. |
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Rate Control| | The ability to time your movements or the movement of a piece of equipment in anticipation of changes in the speed and/or direction of a moving object or scene. |
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Interests
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Third Interest High-Point| | Tertiary-Cutoff/Rank Descriptiveness |
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Enterprising| | Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business. |
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First Interest High-Point| | Primary-Rank Descriptiveness |
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Realistic| | Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others. |
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Conventional| | Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow. |
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Social| | Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others. |
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Artistic| | Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules. |
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Investigative| | Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally. |
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Second Interest High-Point| | Secondary-Cutoff/Rank Descriptiveness |
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Knowledge
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Administration and Management| | Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. |
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Chemistry| | Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods. |
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Public Safety and Security| | Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions. |
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Customer and Personal Service| | Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. |
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Mechanical| | Knowledge of machines and tools, including their designs, uses, repair, and maintenance. |
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Psychology| | Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders. |
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Building and Construction| | Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads. |
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Production and Processing| | Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods. |
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Engineering and Technology| | Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services. |
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Education and Training| | Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. |
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Physics| | Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub- atomic structures and processes. |
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Clerical| | Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. |
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Mathematics| | Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. |
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Personnel and Human Resources| | Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems. |
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Design| | Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models. |
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English Language| | Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. |
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Law and Government| | Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process. |
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Telecommunications| | Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems. |
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Therapy and Counseling| | Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance. |
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Economics and Accounting| | Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data. |
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Computers and Electronics| | Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. |
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Transportation| | Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits. |
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Sociology and Anthropology| | Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins. |
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Communications and Media| | Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media. |
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Geography| | Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life. |
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Biology| | Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment. |
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Medicine and Dentistry| | Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures. |
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Food Production| | Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques. |
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Philosophy and Theology| | Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture. |
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Foreign Language| | Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation. |
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Sales and Marketing| | Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. |
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Fine Arts| | Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture. |
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History and Archeology| | Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures. |
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Wages
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| District of Columbia | $32,380.00 |
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| North Carolina | $26,850.00 |
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| South Carolina | $26,450.00 |
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| Virgin Islands | $26,810.00 |
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Related Careers
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Appraisers, Real Estate| | Appraise real property to determine its value for purchase, sales, investment, mortgage, or loan purposes. |
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First-Line Supervisors/Managers of Construction Trades & Extraction Workers| | Directly supervise and coordinate activities of construction or extraction workers. |
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First-Line Supervisors/Managers of Food Preparation & Serving Workers| | Supervise workers engaged in preparing and serving food. |
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First-Line Supervisors/Managers of Landscaping, Lawn Service, & Groundskeeping Workers| | Plan, organize, direct, or coordinate activities of workers engaged in landscaping or groundskeeping activities, such as planting and maintaining ornamental trees, shrubs, flowers, and lawns, and applying fertilizers, pesticides, and other chemicals, according to contract specifications. May also coordinate activities of workers engaged in terracing hillsides, building retaining walls, constructing pathways, installing patios, and similar activities in following a landscape design plan. Work may involve reviewing contracts to ascertain service, machine, and work force requirements; answering inquiries from potential customers regarding methods, material, and price ranges; and preparing estimates according to labor, material, and machine costs. |
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First-Line Supervisors/Managers of Office & Administrative Support Workers| | Supervise and coordinate the activities of clerical and administrative support workers. |
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First-Line Supervisors/Managers of Personal Service Workers| | Supervise and coordinate activities of personal service workers, such as supervisors of flight attendants, hairdressers, or caddies. |
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Hosts & Hostesses, Restaurant, Lounge, & Coffee Shop| | Welcome patrons, seat them at tables or in lounge, and help ensure quality of facilities and service. |
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Opticians, Dispensing| | Design, measure, fit, and adapt lenses and frames for client according to written optical prescription or specification. Assist client with selecting frames. Measure customer for size of eyeglasses and coordinate frames with facial and eye measurements and optical prescription. Prepare work order for optical laboratory containing instructions for grinding and mounting lenses in frames. Verify exactness of finished lens spectacles. Adjust frame and lens position to fit client. May shape or reshape frames. |
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Postmasters & Mail Superintendents| | Direct and coordinate operational, administrative, management, and supportive services of a U.S. post office; or coordinate activities of workers engaged in postal and related work in assigned post office. |
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Social & Community Service Managers| | Plan, organize, or coordinate the activities of a social service program or community outreach organization. Oversee the program or organization's budget and policies regarding participant involvement, program requirements, and benefits. Work may involve directing social workers, counselors, or probation officers. |
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Skills
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Monitoring| | Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. |
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Coordination| | Adjusting actions in relation to others' actions. |
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Writing| | Communicating effectively in writing as appropriate for the needs of the audience. |
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Active Listening| | Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. |
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Instructing| | Teaching others how to do something. |
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Reading Comprehension| | Understanding written sentences and paragraphs in work related documents. |
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Speaking| | Talking to others to convey information effectively. |
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Service Orientation| | Actively looking for ways to help people. |
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Learning Strategies| | Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things. |
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Equipment Selection| | Determining the kind of tools and equipment needed to do a job. |
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Management of Personnel Resources| | Motivating, developing, and directing people as they work, identifying the best people for the job. |
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Time Management| | Managing one's own time and the time of others. |
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Persuasion| | Persuading others to change their minds or behavior. |
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Judgment and Decision Making| | Considering the relative costs and benefits of potential actions to choose the most appropriate one. |
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Critical Thinking| | Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. |
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Social Perceptiveness| | Being aware of others' reactions and understanding why they react as they do. |
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Mathematics| | Using mathematics to solve problems. |
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Active Learning| | Understanding the implications of new information for both current and future problem-solving and decision-making. |
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Equipment Maintenance| | Performing routine maintenance on equipment and determining when and what kind of maintenance is needed. |
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Systems Evaluation| | Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system. |
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Troubleshooting| | Determining causes of operating errors and deciding what to do about it. |
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Negotiation| | Bringing others together and trying to reconcile differences. |
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Operation and Control| | Controlling operations of equipment or systems. |
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Complex Problem Solving| | Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. |
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Quality Control Analysis| | Conducting tests and inspections of products, services, or processes to evaluate quality or performance. |
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Operation Monitoring| | Watching gauges, dials, or other indicators to make sure a machine is working properly. |
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Science| | Using scientific rules and methods to solve problems. |
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Management of Material Resources| | Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work. |
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Technology Design| | Generating or adapting equipment and technology to serve user needs. |
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Systems Analysis| | Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes. |
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Operations Analysis| | Analyzing needs and product requirements to create a design. |
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Management of Financial Resources| | Determining how money will be spent to get the work done, and accounting for these expenditures. |
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Repairing| | Repairing machines or systems using the needed tools. |
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Installation| | Installing equipment, machines, wiring, or programs to meet specifications. |
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Programming| | Writing computer programs for various purposes. |
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Tasks
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| Direct activities for stopping the spread of infections in facilities such as hospitals. |
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| Inspect work performed to ensure that it meets specifications and established standards. |
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| Plan and prepare employee work schedules. |
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| Investigate complaints about service and equipment, and take corrective action. |
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| Perform or assist with cleaning duties as necessary. |
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| Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner. |
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| Check equipment to ensure that it is in working order. |
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| Inspect and evaluate the physical condition of facilities in order to determine the type of work required. |
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| Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces. |
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| Instruct staff in work policies and procedures, and the use and maintenance of equipment. |
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| Issue supplies and equipment to workers. |
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| Forecast necessary levels of staffing and stock at different times, in order to facilitate effective scheduling and ordering. |
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| Inventory stock to ensure that supplies and equipment are available in adequate amounts. |
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| Maintain required records of work hours, budgets, payrolls, and other information. |
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| Evaluate employee performance, and recommend personnel actions such as promotions, transfers, and dismissals. |
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| Screen job applicants, and hire new employees. |
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| Supervise in-house services such as laundries, maintenance and repair, dry cleaning, and/or valet services. |
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| Confer with staff in order to resolve performance and personnel problems, and to discuss company policies. |
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| Advise managers, desk clerks, or admitting personnel of rooms ready for occupancy. |
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| Establish and implement operational standards and procedures for the departments they supervise. |
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| Perform financial tasks such as estimating costs, and preparing and managing budgets. |
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| Recommend or arrange for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment. |
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| Prepare activity and personnel reports, and reports containing information such as occupancy, hours worked, facility usage, work performed, and departmental expenses. |
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| Select and order or purchase new equipment, supplies, and furnishings. |
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| Recommend changes that could improve service and increase operational efficiency. |
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Career Activities
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| Coordinating the Work and Activities of Others |
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| confer with other departmental heads to coordinate activities |
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| direct and coordinate activities of workers or staff |
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| Resolving Conflicts and Negotiating with Others |
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| resolve customer or public complaints |
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| resolve or assist workers to resolve work problems |
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| resolve personnel problems or grievances |
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| Communicating with Supervisors, Peers, or Subordinates |
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| conduct or attend staff meetings |
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| Training and Teaching Others |
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| conduct training for personnel |
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| demonstrate or explain assembly or use of equipment |
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| Guiding, Directing, and Motivating Subordinates |
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| assign work to staff or employees |
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| establish employee performance standards |
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| monitor worker performance |
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| orient new employees |
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| Controlling Machines and Processes |
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| use power mower |
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| Performing General Physical Activities |
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| clean rooms or work areas |
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| Scheduling Work and Activities |
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| schedule employee work hours |
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| Processing Information |
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| investigate customer complaints |
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| Performing Administrative Activities |
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| prepare or maintain employee records |
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| prepare reports |
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| Inspecting Equipment, Structures, or Material |
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| inspect facilities to determine repair or replacement needs |
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| Monitoring and Controlling Resources |
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| issue supplies, materials, or equipment |
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| purchase furnishings, artworks, or accessories |
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| purchase housekeeping or cleaning supplies or equipment |
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| Updating and Using Relevant Knowledge |
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| use oral or written communication techniques |
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| Estimating the Quantifiable Characteristics of Products, Events, or Information |
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| estimate materials or labor requirements |
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| Staffing Organizational Units |
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| hire, discharge, transfer, or promote workers |
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| interview job applicants |
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| recommend personnel actions, such as promotions, transfers, and dismissals |
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| Evaluating Information to Determine Compliance with Standards |
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| oversee work progress to verify safety or conformance to standards |
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| Provide Consultation and Advice to Others |
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| recommend improvements to work methods or procedures |
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| recommend purchase or repair of furnishings or equipment |
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| Documenting/Recording Information |
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| inventory stock to ensure adequate supplies |
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| maintain production or work records |
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| Analyzing Data or Information |
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| analyze operational or management reports or records |
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| forecast departmental personnel requirements |
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Career Context
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| Indoors, Environmentally Controlled |
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| Contact With Others |
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| Face-to-Face Discussions |
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| Telephone |
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| Freedom to Make Decisions |
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| Letters and Memos |
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| Frequency of Decision Making |
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| Electronic Mail |
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| Exposed to Disease or Infections |
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| Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets |
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| Exposed to Contaminants |
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| Work With Work Group or Team |
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| Responsible for Others' Health and Safety |
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| Deal With External Customers |
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| Time Pressure |
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| Responsibility for Outcomes and Results |
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| Consequence of Error |
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| Structured versus Unstructured Work |
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| Coordinate or Lead Others |
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| Frequency of Conflict Situations |
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| Deal With Unpleasant or Angry People |
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| Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls |
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| Spend Time Walking and Running |
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| Spend Time Standing |
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| Spend Time Bending or Twisting the Body |
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| Exposed to Hazardous Conditions |
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| Physical Proximity |
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| Spend Time Making Repetitive Motions |
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| Impact of Decisions on Co-workers or Company Results |
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| Outdoors, Exposed to Weather |
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| Importance of Repeating Same Tasks |
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| Importance of Being Exact or Accurate |
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| Extremely Bright or Inadequate Lighting |
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| Level of Competition |
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| Very Hot or Cold Temperatures |
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| Spend Time Kneeling, Crouching, Stooping, or Crawling |
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| In an Enclosed Vehicle or Equipment |
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| Indoors, Not Environmentally Controlled |
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| Sounds, Noise Levels Are Distracting or Uncomfortable |
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| Spend Time Keeping or Regaining Balance |
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| In an Open Vehicle or Equipment |
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| Pace Determined by Speed of Equipment |
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| Outdoors, Under Cover |
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| Exposed to Hazardous Equipment |
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| Exposed to Minor Burns, Cuts, Bites, or Stings |
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| Deal With Physically Aggressive People |
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Career Styles
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Dependability| | Job requires being reliable, responsible, and dependable, and fulfilling obligations. |
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Attention to Detail| | Job requires being careful about detail and thorough in completing work tasks. |
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Stress Tolerance| | Job requires accepting criticism and dealing calmly and effectively with high stress situations. |
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Initiative| | Job requires a willingness to take on responsibilities and challenges. |
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Integrity| | Job requires being honest and ethical. |
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Leadership| | Job requires a willingness to lead, take charge, and offer opinions and direction. |
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Adaptability/Flexibility| | Job requires being open to change (positive or negative) and to considerable variety in the workplace. |
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Cooperation| | Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. |
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Self Control| | Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. |
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Independence| | Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done. |
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Persistence| | Job requires persistence in the face of obstacles. |
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Innovation| | Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems. |
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Social Orientation| | Job requires preferring to work with others rather than alone, and being personally connected with others on the job. |
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Achievement/Effort| | Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks. |
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Concern for Others| | Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job. |
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Analytical Thinking| | Job requires analyzing information and using logic to |
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