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Dispatchers, Except Police, Fire, & Ambulance
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CheckoutCareers.com
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Dispatchers, Except Police, Fire, & Ambulance
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Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.
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Abilities
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Oral Expression| | The ability to communicate information and ideas in speaking so others will understand. |
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Speech Recognition| | The ability to identify and understand the speech of another person. |
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Information Ordering| | The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). |
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Oral Comprehension| | The ability to listen to and understand information and ideas presented through spoken words and sentences. |
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Deductive Reasoning| | The ability to apply general rules to specific problems to produce answers that make sense. |
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Problem Sensitivity| | The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. |
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Speech Clarity| | The ability to speak clearly so others can understand you. |
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Near Vision| | The ability to see details at close range (within a few feet of the observer). |
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Inductive Reasoning| | The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). |
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Time Sharing| | The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources). |
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Category Flexibility| | The ability to generate or use different sets of rules for combining or grouping things in different ways. |
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Selective Attention| | The ability to concentrate on a task over a period of time without being distracted. |
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Written Comprehension| | The ability to read and understand information and ideas presented in writing. |
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Written Expression| | The ability to communicate information and ideas in writing so others will understand. |
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Auditory Attention| | The ability to focus on a single source of sound in the presence of other distracting sounds. |
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Fluency of Ideas| | The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity). |
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Memorization| | The ability to remember information such as words, numbers, pictures, and procedures. |
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Originality| | The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem. |
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Finger Dexterity| | The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects. |
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Perceptual Speed| | The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object. |
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Speed of Closure| | The ability to quickly make sense of, combine, and organize information into meaningful patterns. |
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Visualization| | The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged. |
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Flexibility of Closure| | The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material. |
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Control Precision| | The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions. |
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Trunk Strength| | The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing. |
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Arm-Hand Steadiness| | The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position. |
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Manual Dexterity| | The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects. |
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Mathematical Reasoning| | The ability to choose the right mathematical methods or formulas to solve a problem. |
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Reaction Time| | The ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears. |
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Number Facility| | The ability to add, subtract, multiply, or divide quickly and correctly. |
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Rate Control| | The ability to time your movements or the movement of a piece of equipment in anticipation of changes in the speed and/or direction of a moving object or scene. |
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Hearing Sensitivity| | The ability to detect or tell the differences between sounds that vary in pitch and loudness. |
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Far Vision| | The ability to see details at a distance. |
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Stamina| | The ability to exert yourself physically over long periods of time without getting winded or out of breath. |
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Depth Perception| | The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object. |
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Spatial Orientation| | The ability to know your location in relation to the environment or to know where other objects are in relation to you. |
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Gross Body Coordination| | The ability to coordinate the movement of your arms, legs, and torso together when the whole body is in motion. |
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Visual Color Discrimination| | The ability to match or detect differences between colors, including shades of color and brightness. |
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Response Orientation| | The ability to choose quickly between two or more movements in response to two or more different signals (lights, sounds, pictures). It includes the speed with which the correct response is started with the hand, foot, or other body part. |
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Extent Flexibility| | The ability to bend, stretch, twist, or reach with your body, arms, and/or legs. |
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Speed of Limb Movement| | The ability to quickly move the arms and legs. |
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Interests
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Conventional| | Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow. |
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First Interest High-Point| | Primary-Rank Descriptiveness |
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Realistic| | Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others. |
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Enterprising| | Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business. |
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Social| | Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others. |
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Investigative| | Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally. |
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Artistic| | Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules. |
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Second Interest High-Point| | Secondary-Cutoff/Rank Descriptiveness |
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Knowledge
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Transportation| | Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits. |
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Clerical| | Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. |
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Customer and Personal Service| | Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. |
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Public Safety and Security| | Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions. |
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Computers and Electronics| | Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. |
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English Language| | Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. |
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Mathematics| | Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. |
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Administration and Management| | Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. |
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Communications and Media| | Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media. |
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Education and Training| | Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. |
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Personnel and Human Resources| | Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems. |
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Geography| | Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life. |
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Production and Processing| | Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods. |
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Telecommunications| | Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems. |
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Psychology| | Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders. |
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Law and Government| | Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process. |
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Mechanical| | Knowledge of machines and tools, including their designs, uses, repair, and maintenance. |
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Sales and Marketing| | Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. |
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Physics| | Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub- atomic structures and processes. |
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Therapy and Counseling| | Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance. |
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Engineering and Technology| | Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services. |
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Chemistry| | Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods. |
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Economics and Accounting| | Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data. |
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History and Archeology| | Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures. |
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Medicine and Dentistry| | Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures. |
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Design| | Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models. |
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Food Production| | Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques. |
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Building and Construction| | Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads. |
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Foreign Language| | Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation. |
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Sociology and Anthropology| | Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins. |
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Philosophy and Theology| | Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture. |
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Biology| | Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment. |
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Wages
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| District of Columbia | $32,160.00 |
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| North Carolina | $30,350.00 |
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| South Carolina | $27,780.00 |
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| Virgin Islands | $24,430.00 |
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Related Careers
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Counter & Rental Clerks| | Receive orders for repairs, rentals, and services. May describe available options, compute cost, and accept payment. |
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Hotel, Motel, & Resort Desk Clerks| | Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests. |
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Licensing Examiners & Inspectors| | Examine, evaluate, and investigate eligibility for, conformity with, or liability under licenses or permits. |
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Police, Fire, & Ambulance Dispatchers| | Receive complaints from public concerning crimes and police emergencies. Broadcast orders to police patrol units in vicinity of complaint to investigate. Operate radio, telephone, or computer equipment to receive reports of fires and medical emergencies and relay information or orders to proper officials. |
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Procurement Clerks| | Compile information and records to draw up purchase orders for procurement of materials and services. |
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Reservation & Transportation Ticket Agents & Travel Clerks| | Make and confirm reservations and sell tickets to passengers and for large hotel or motel chains. May check baggage and direct passengers to designated concourse, pier, or track; make reservations, deliver tickets, arrange for visas, contact individuals and groups to inform them of package tours, or provide tourists with travel information, such as points of interest, restaurants, rates, and emergency service. |
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Subway & Streetcar Operators| | Operate subway or elevated suburban train with no separate locomotive, or electric-powered streetcar to transport passengers. May handle fares. |
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Skills
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Critical Thinking| | Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. |
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Reading Comprehension| | Understanding written sentences and paragraphs in work related documents. |
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Learning Strategies| | Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things. |
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Speaking| | Talking to others to convey information effectively. |
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Judgment and Decision Making| | Considering the relative costs and benefits of potential actions to choose the most appropriate one. |
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Active Listening| | Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. |
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Coordination| | Adjusting actions in relation to others' actions. |
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Service Orientation| | Actively looking for ways to help people. |
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Active Learning| | Understanding the implications of new information for both current and future problem-solving and decision-making. |
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Instructing| | Teaching others how to do something. |
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Time Management| | Managing one's own time and the time of others. |
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Monitoring| | Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. |
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Social Perceptiveness| | Being aware of others' reactions and understanding why they react as they do. |
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Operations Analysis| | Analyzing needs and product requirements to create a design. |
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Writing| | Communicating effectively in writing as appropriate for the needs of the audience. |
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Troubleshooting| | Determining causes of operating errors and deciding what to do about it. |
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Management of Personnel Resources| | Motivating, developing, and directing people as they work, identifying the best people for the job. |
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Persuasion| | Persuading others to change their minds or behavior. |
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Equipment Selection| | Determining the kind of tools and equipment needed to do a job. |
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Systems Evaluation| | Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system. |
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Complex Problem Solving| | Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. |
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Mathematics| | Using mathematics to solve problems. |
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Systems Analysis| | Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes. |
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Negotiation| | Bringing others together and trying to reconcile differences. |
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Quality Control Analysis| | Conducting tests and inspections of products, services, or processes to evaluate quality or performance. |
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Operation and Control| | Controlling operations of equipment or systems. |
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Management of Material Resources| | Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work. |
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Operation Monitoring| | Watching gauges, dials, or other indicators to make sure a machine is working properly. |
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Technology Design| | Generating or adapting equipment and technology to serve user needs. |
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Programming| | Writing computer programs for various purposes. |
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Management of Financial Resources| | Determining how money will be spent to get the work done, and accounting for these expenditures. |
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Equipment Maintenance| | Performing routine maintenance on equipment and determining when and what kind of maintenance is needed. |
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Repairing| | Repairing machines or systems using the needed tools. |
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Installation| | Installing equipment, machines, wiring, or programs to meet specifications. |
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Science| | Using scientific rules and methods to solve problems. |
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Tasks
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| Ensure timely and efficient movement of trains according to train orders and schedules. |
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| Schedule and dispatch workers, work crews, equipment, or service vehicles to appropriate locations according to customer requests, specifications, or needs, using radios or telephones. |
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| Arrange for necessary repairs to restore service and schedules. |
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| Relay work orders, messages, and information to or from work crews, supervisors, and field inspectors using telephones or two-way radios. |
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| Confer with customers or supervising personnel to address questions, problems, and requests for service or equipment. |
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| Prepare daily work and run schedules. |
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| Receive or prepare work orders. |
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| Oversee all communications within specifically assigned territories. |
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| Monitor personnel or equipment locations and utilization to coordinate service and schedules. |
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| Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information. |
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| Determine types or amounts of equipment, vehicles, materials, or personnel required according to work orders or specifications. |
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| Advise personnel about traffic problems such as construction areas, accidents, congestion, weather conditions, and other hazards. |
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| Order supplies and equipment, and issue them to personnel. |
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Tools
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| Automatic call distributor ACD |
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| Call management systems CMS |
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| Desktop computers |
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| Digital Telephones |
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| Voice over internet protocol VoIP systems |
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| Interactive voice recognition equipment |
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| Dispatch servers |
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| Personal computers |
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| Rail switching systems |
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| Switch controls |
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| Tower switching machines |
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| Railway signaling systems |
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| Centralized traffic control units |
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| Signal controls |
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| Special purpose telephones |
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| Multi-line telephones |
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| PBC telephones |
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| Teletype input devices |
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| Teletypewriters |
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| Touch screen monitors |
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| Two way radios |
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| Mobile radios |
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| Two-way radios |
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| Vehicular global positioning systems |
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| Job dispatch and vehicle tracking systems |
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Technology
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| Aviation ground support software |
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| Bornemann Associates Flight Plan |
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| Sabre software |
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| Customer relationship management CRM software |
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| Command Alkon COMMANDconcrete |
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| Data base reporting software |
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| Locomotive distribution software |
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| Data base user interface and query software |
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| Database software |
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| Sky Scheduler software |
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| Electronic mail software |
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| Enterprise resource planning ERP software |
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| TMW PowerSuite |
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| Expert system software |
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| Computer aided dispatching auto routing software |
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| Rail Traffic Track Warrant Control System |
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| Internet browser software |
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| Web browser software |
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| Map creation software |
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| ESRI ArcIMS |
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| Geomechanical design analysis GDA software |
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| Mobile location based services software |
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| Air-Trak Cloudberry |
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| Global positioning system GPS software |
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| Mobile data terminal MDT equipment |
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| Resource management software |
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| Situation resource tracking software |
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| Transportation management software |
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| Office suite software |
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| Microsoft Office |
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| Route navigation software |
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| Routing software |
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| Spreadsheet software |
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| Microsoft Excel |
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| Word processing software |
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| Microsoft Word |
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Career Activities
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| Getting Information |
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| read maps |
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| read work order, instructions, formulas, or processing charts |
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| Processing Information |
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| compile numerical or statistical data |
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| evaluate importance of incoming telephone calls |
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| Making Decisions and Solving Problems |
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| identify best itinerary based on knowledge of routes |
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| make decisions |
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| Monitor Processes, Materials, or Surroundings |
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| monitor public transportation system operation |
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| Scheduling Work and Activities |
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| schedule activities, classes, or events |
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| schedule air or surface pickup, delivery, or distribution of product |
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| schedule employee work hours |
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| schedule facility or property maintenance |
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| Documenting/Recording Information |
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| maintain telephone logs |
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| take messages |
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| Updating and Using Relevant Knowledge |
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| use local or regional geographical knowledge to transportation |
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| use telephone communication techniques |
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| Estimating the Quantifiable Characteristics of Products, Events, or Information |
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| determine work priority, crew or equipment requirements |
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| Thinking Creatively |
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| determine specifications |
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| Performing Administrative Activities |
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| fill out business or government forms |
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| maintain records, reports, or files |
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| prepare reports |
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| Coordinating the Work and Activities of Others |
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| coordinate equipment or personnel in mechanical repair setting |
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| direct and coordinate highway transportation activities |
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| direct human or vehicle traffic |
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| expedite freight movement |
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| oversee activities related to dispatching, routing, or tracking transportation vehicles |
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| Communicating with Persons Outside Organization |
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| communicate technical information |
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| relay information to proper officials |
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| Monitoring and Controlling Resources |
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| manage inventories or supplies |
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| order or purchase supplies, materials, or equipment |
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| Interacting With Computers |
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| use computers to enter, access or retrieve data |
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| Interpreting the Meaning of Information for Others |
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| explain traffic or transportation situations concisely |
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| Guiding, Directing, and Motivating Subordinates |
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| assign work to staff or employees |
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| Performing for or Working Directly with the Public |
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| provide customer service in surface transportation |
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| Controlling Machines and Processes |
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| use two-way radio or mobile phone |
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Career Context
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| Telephone |
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| Contact With Others |
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| Work With Work Group or Team |
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| Freedom to Make Decisions |
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| Indoors, Environmentally Controlled |
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| Structured versus Unstructured Work |
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| Spend Time Making Repetitive Motions |
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| Importance of Repeating Same Tasks |
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| Importance of Being Exact or Accurate |
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| Deal With External Customers |
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| Frequency of Decision Making |
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| Face-to-Face Discussions |
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| Spend Time Sitting |
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| Deal With Unpleasant or Angry People |
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| Time Pressure |
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| Impact of Decisions on Co-workers or Company Results |
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| Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls |
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| Sounds, Noise Levels Are Distracting or Uncomfortable |
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| Electronic Mail |
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| Frequency of Conflict Situations |
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| Coordinate or Lead Others |
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| Responsibility for Outcomes and Results |
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| Exposed to Contaminants |
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| Consequence of Error |
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| Level of Competition |
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| Physical Proximity |
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| Responsible for Others' Health and Safety |
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| Pace Determined by Speed of Equipment |
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| Deal With Physically Aggressive People |
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| Exposed to Hazardous Equipment |
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| Degree of Automation |
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| Public Speaking |
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| Indoors, Not Environmentally Controlled |
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| In an Enclosed Vehicle or Equipment |
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| Letters and Memos |
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| Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets |
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| Extremely Bright or Inadequate Lighting |
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| Outdoors, Exposed to Weather |
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Career Styles
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Dependability| | Job requires being reliable, responsible, and dependable, and fulfilling obligations. |
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Attention to Detail| | Job requires being careful about detail and thorough in completing work tasks. |
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Initiative| | Job requires a willingness to take on responsibilities and challenges. |
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Cooperation| | Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. |
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Stress Tolerance| | Job requires accepting criticism and dealing calmly and effectively with high stress situations. |
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Integrity| | Job requires being honest and ethical. |
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Analytical Thinking| | Job requires analyzing information and using logic to address work-related issues and problems. |
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Independence| | Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done. |
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Self Control| | Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. |
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| Leadership | | | | |
