Counter and Rental Clerks

Job Description: Receive orders, generally in person, for repairs, rentals, and services. May describe available options, compute costs, and accept payment.

Counter and Rental Clerks spend a lot of their time Performing for or Working Directly with the Public. They are naturally good at Oral Comprehension, Oral Expression, Speech Recognition, and Written Expression. Counter and Rental Clerks are typically characterized as being Conventional and Enterprising. They are usually very knowledgable about Customer and Personal Service, Computers and Electronics, and Sales and Marketing and are skilled at Service Orientation and Active Listening.

Work Activities

Performing for or Working Directly with the Public
  
Establishing and Maintaining Interpersonal Relationships
  
Selling or Influencing Others
  
Handling and Moving Objects
  
Communicating with Persons Outside Organization
  
Updating and Using Relevant Knowledge
  
Communicating with Supervisors, Peers, or Subordinates
  
Getting Information
  
Making Decisions and Solving Problems
  
Resolving Conflicts and Negotiating with Others
  
Monitor Processes, Materials, or Surroundings
  
Organizing, Planning, and Prioritizing Work
  
Interacting With Computers
  
Coaching and Developing Others
  
Coordinating the Work and Activities of Others
  
Processing Information
  
Guiding, Directing, and Motivating Subordinates
  
Judging the Qualities of Things, Services, or People
  
Assisting and Caring for Others
  
Training and Teaching Others
  
Identifying Objects, Actions, and Events
  
Evaluating Information to Determine Compliance with Standards
  
Provide Consultation and Advice to Others
  
Documenting/Recording Information
  
Analyzing Data or Information
  
Developing and Building Teams
  
Inspecting Equipment, Structures, or Material
  
Monitoring and Controlling Resources
  
Controlling Machines and Processes
  
Thinking Creatively
  
Performing Administrative Activities
  
Performing General Physical Activities
  
Estimating the Quantifiable Characteristics of Products, Events, or Information
  
Interpreting the Meaning of Information for Others
  
Developing Objectives and Strategies
  
Scheduling Work and Activities
  
Staffing Organizational Units
  
Operating Vehicles, Mechanized Devices, or Equipment
  

Abilities

Oral Comprehension
  
Oral Expression
  
Speech Recognition
  
Written Expression
  
Written Comprehension
  
Speech Clarity
  
Near Vision
  
Problem Sensitivity
  
Category Flexibility
  
Inductive Reasoning
  
Deductive Reasoning
  
Flexibility of Closure
  
Information Ordering
  
Selective Attention
  
Number Facility
  
Control Precision
  
Far Vision
  
Time Sharing
  
Mathematical Reasoning
  
Finger Dexterity
  
Perceptual Speed
  
Fluency of Ideas
  
Multilimb Coordination
  
Originality
  
Arm-Hand Steadiness
  
Visualization
  
Manual Dexterity
  
Speed of Closure
  
Memorization
  
Static Strength
  
Trunk Strength
  
Auditory Attention
  
Depth Perception
  
Visual Color Discrimination
  
Gross Body Coordination
  
Response Orientation
  
Hearing Sensitivity
  
Stamina
  
Reaction Time
  
Wrist-Finger Speed
  
Dynamic Strength
  
Speed of Limb Movement
  
Extent Flexibility
  
Gross Body Equilibrium
  
Rate Control
  

Interests

Conventional
  
Enterprising
  
Social
  
Realistic
  
Artistic
  
Investigative
  

Knowledge

Customer and Personal Service
  
Computers and Electronics
  
Sales and Marketing
  
Mathematics
  
Administration and Management
  
Clerical
  
English Language
  
Production and Processing
  
Education and Training
  
Communications and Media
  
Economics and Accounting
  
Public Safety and Security
  
Personnel and Human Resources
  
Law and Government
  
Psychology
  
Foreign Language
  
Geography
  
Telecommunications
  
Mechanical
  
Sociology and Anthropology
  
Food Production
  
Physics
  
Transportation
  
Engineering and Technology
  
Philosophy and Theology
  

Wages

Nevada
$26,630  
 
New Hampshire
$25,750  
 
New Jersey
$25,530  
 
Vermont
$25,480  
 
Maryland
$25,400  
 
Alaska
$25,330  
 
New York
$24,950  
 
Delaware
$24,620  
 
Washington
$24,340  
 
District of Columbia
$24,160  
 
Massachusetts
$23,730  
 
Pennsylvania
$23,420  
 
Hawaii
$23,370  
 
California
$23,250  
 
Utah
$22,870  
 
Connecticut
$22,810  
 
Colorado
$22,570  
 
Virginia
$22,560  
 
Maine
$22,430  
 
Georgia
$22,410  
 
Oregon
$22,360  
 
Florida
$22,260  
 
Kansas
$22,160  
 
Rhode Island
$22,150  
 
Missouri
$22,120  
 
Nebraska
$21,830  
 
North Carolina
$21,670  
 
New Mexico
$21,550  
 
Texas
$21,230  
 
Indiana
$20,910  
 
Ohio
$20,850  
 
Illinois
$20,850  
 
Mississippi
$20,740  
 
Arizona
$20,630  
 
Louisiana
$20,580  
 
Montana
$20,410  
 
Idaho
$20,220  
 
South Carolina
$19,940  
 
Alabama
$19,660  
 
Iowa
$19,510  
 
Michigan
$19,490  
 
Wisconsin
$19,460  
 
Tennessee
$19,450  
 
Minnesota
$19,350  
 
South Dakota
$19,220  
 
Arkansas
$19,050  
 
Wyoming
$18,980  
 
Oklahoma
$18,830  
 
North Dakota
$18,420  
 
West Virginia
$18,330  
 
Virgin Islands
$18,130  
 
Puerto Rico
$18,040  
 
Kentucky
$17,630  
 
Guam
$17,090  
 

Skills

Service Orientation
  
Active Listening
  
Reading Comprehension
  
Writing
  
Speaking
  
Critical Thinking
  
Coordination
  
Monitoring
  
Persuasion
  
Social Perceptiveness
  
Instructing
  
Negotiation
  
Learning Strategies
  
Complex Problem Solving
  
Active Learning
  
Operation Monitoring
  
Time Management
  
Management of Personnel Resources
  
Judgment and Decision Making
  
Operation and Control
  
Mathematics
  
Systems Analysis
  
Systems Evaluation
  
Management of Financial Resources
  
Management of Material Resources
  
Technology Design
  

Work Values

Relationships
  
Support
  
Independence
  
Achievement
  
Working Conditions
  
Recognition
  

Work Styles

Dependability
  
Cooperation
  
Self Control
  
Stress Tolerance
  
Social Orientation
  
Attention to Detail
  
Concern for Others
  
Integrity
  
Adaptability/Flexibility
  
Persistence
  
Leadership
  
Independence
  
Initiative
  
Achievement/Effort
  
Analytical Thinking
  
Innovation
  

Related University Degree Programs

Work Context

Telephone
  
Contact With Others
  
Face-to-Face Discussions
  
Work With Work Group or Team
  
Structured versus Unstructured Work
  
Indoors, Environmentally Controlled
  
Deal With External Customers
  
Importance of Being Exact or Accurate
  
Freedom to Make Decisions
  
Deal With Unpleasant or Angry People
  
Physical Proximity
  
Frequency of Decision Making
  
Importance of Repeating Same Tasks
  
Impact of Decisions on Co-workers or Company Results
  
Spend Time Standing
  
Coordinate or Lead Others
  
Responsible for Others' Health and Safety
  
Spend Time Walking and Running
  
Responsibility for Outcomes and Results
  
Frequency of Conflict Situations
  
Spend Time Making Repetitive Motions
  
Electronic Mail
  
Level of Competition
  
Sounds, Noise Levels Are Distracting or Uncomfortable
  
Letters and Memos
  
Time Pressure
  
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
  
Exposed to Contaminants
  
Outdoors, Exposed to Weather
  
In an Enclosed Vehicle or Equipment
  
Spend Time Sitting
  
Degree of Automation
  
Consequence of Error
  
Spend Time Bending or Twisting the Body
  
Very Hot or Cold Temperatures
  
Public Speaking
  
Deal With Physically Aggressive People
  
Extremely Bright or Inadequate Lighting
  
Cramped Work Space, Awkward Positions
  
Indoors, Not Environmentally Controlled
  
Duration of Typical Work Week
  
Exposed to Hazardous Equipment
  
Pace Determined by Speed of Equipment
  
Spend Time Keeping or Regaining Balance
  
Spend Time Kneeling, Crouching, Stooping, or Crawling
  
Exposed to Minor Burns, Cuts, Bites, or Stings
  
Exposed to Disease or Infections
  
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
  
Outdoors, Under Cover
  
Exposed to Whole Body Vibration
  
In an Open Vehicle or Equipment
  
Spend Time Climbing Ladders, Scaffolds, or Poles
  
Exposed to High Places
  
Work Schedules
  
Exposed to Hazardous Conditions
  
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
  
Exposed to Radiation
  

-40 hours-

Duration of Typical Work Week
  

-A lot of freedom-

Structured versus Unstructured Work
  
Freedom to Make Decisions
  

-About half the time-

Spend Time Making Repetitive Motions
  
Spend Time Sitting
  
Spend Time Standing
  
Spend Time Walking and Running
  
Spend Time Bending or Twisting the Body
  
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
  
Spend Time Climbing Ladders, Scaffolds, or Poles
  
Spend Time Kneeling, Crouching, Stooping, or Crawling
  
Spend Time Keeping or Regaining Balance
  

-Completely automated-

Degree of Automation
  

-Constant contact with others-

Contact With Others
  

-Contact with others about half the time-

Contact With Others
  

-Contact with others most of the time-

Contact With Others
  

-Continually or almost continually-

Spend Time Walking and Running
  
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
  
Spend Time Standing
  
Spend Time Making Repetitive Motions
  
Spend Time Keeping or Regaining Balance
  
Spend Time Bending or Twisting the Body
  
Spend Time Sitting
  
Spend Time Kneeling, Crouching, Stooping, or Crawling
  
Spend Time Climbing Ladders, Scaffolds, or Poles
  

-Every day-

Telephone
  
Indoors, Environmentally Controlled
  
Face-to-Face Discussions
  
Frequency of Decision Making
  
Electronic Mail
  
Exposed to Contaminants
  
Deal With Unpleasant or Angry People
  
Outdoors, Exposed to Weather
  
Sounds, Noise Levels Are Distracting or Uncomfortable
  
In an Enclosed Vehicle or Equipment
  
Very Hot or Cold Temperatures
  
Public Speaking
  
Time Pressure
  
Frequency of Conflict Situations
  
Letters and Memos
  
Exposed to Hazardous Equipment
  
Exposed to Disease or Infections
  
Cramped Work Space, Awkward Positions
  
Outdoors, Under Cover
  
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
  
Extremely Bright or Inadequate Lighting
  
Indoors, Not Environmentally Controlled
  
Exposed to Minor Burns, Cuts, Bites, or Stings
  
Exposed to Whole Body Vibration
  
Deal With Physically Aggressive People
  
In an Open Vehicle or Equipment
  
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
  
Exposed to High Places
  
Exposed to Radiation
  
Exposed to Hazardous Conditions
  

-Extremely competitive-

Level of Competition
  

-Extremely important-

Deal With External Customers
  
Work With Work Group or Team
  
Importance of Being Exact or Accurate
  
Importance of Repeating Same Tasks
  
Coordinate or Lead Others
  
Pace Determined by Speed of Equipment
  

-Extremely serious-

Consequence of Error
  

-Fairly important-

Importance of Repeating Same Tasks
  
Importance of Being Exact or Accurate
  
Pace Determined by Speed of Equipment
  
Coordinate or Lead Others
  
Deal With External Customers
  
Work With Work Group or Team
  

-Fairly serious-

Consequence of Error
  

-High responsibility-

Responsible for Others' Health and Safety
  
Responsibility for Outcomes and Results
  

-Highly automated-

Degree of Automation
  

-Highly competitive-

Level of Competition
  

-I don't work near other people (beyond 100 ft.)-

Physical Proximity
  

-I work with others but not closely (e.g., private office)-

Physical Proximity
  

-Important-

Coordinate or Lead Others
  
Pace Determined by Speed of Equipment
  
Importance of Being Exact or Accurate
  
Work With Work Group or Team
  
Deal With External Customers
  
Importance of Repeating Same Tasks
  

-Important results-

Impact of Decisions on Co-workers or Company Results
  

-Irregular (changes with weather conditions, production demands, or contract duration)-

Work Schedules
  

-Less than 40 hours-

Duration of Typical Work Week
  

-Less than half the time-

Spend Time Bending or Twisting the Body
  
Spend Time Kneeling, Crouching, Stooping, or Crawling
  
Spend Time Sitting
  
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
  
Spend Time Keeping or Regaining Balance
  
Spend Time Walking and Running
  
Spend Time Making Repetitive Motions
  
Spend Time Standing
  
Spend Time Climbing Ladders, Scaffolds, or Poles
  

-Limited freedom-

Structured versus Unstructured Work
  
Freedom to Make Decisions
  

-Limited responsibility-

Responsibility for Outcomes and Results
  
Responsible for Others' Health and Safety
  

-Minor results-

Impact of Decisions on Co-workers or Company Results
  

-Moderate responsibility-

Responsible for Others' Health and Safety
  
Responsibility for Outcomes and Results
  

-Moderate results-

Impact of Decisions on Co-workers or Company Results
  

-Moderately automated-

Degree of Automation
  

-Moderately close (at arm's length)-

Physical Proximity
  

-Moderately competitive-

Level of Competition
  

-More than 40 hours-

Duration of Typical Work Week
  

-More than half the time-

Spend Time Standing
  
Spend Time Making Repetitive Motions
  
Spend Time Bending or Twisting the Body
  
Spend Time Sitting
  
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
  
Spend Time Walking and Running
  
Spend Time Kneeling, Crouching, Stooping, or Crawling
  
Spend Time Keeping or Regaining Balance
  
Spend Time Climbing Ladders, Scaffolds, or Poles
  

-Never-

Exposed to Radiation
  
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
  
Exposed to Hazardous Conditions
  
In an Open Vehicle or Equipment
  
Spend Time Climbing Ladders, Scaffolds, or Poles
  
Exposed to Whole Body Vibration
  
Exposed to Disease or Infections
  
Exposed to High Places
  
Outdoors, Under Cover
  
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
  
Cramped Work Space, Awkward Positions
  
Exposed to Hazardous Equipment
  
Indoors, Not Environmentally Controlled
  
Exposed to Minor Burns, Cuts, Bites, or Stings
  
Extremely Bright or Inadequate Lighting
  
Spend Time Keeping or Regaining Balance
  
Public Speaking
  
Outdoors, Exposed to Weather
  
In an Enclosed Vehicle or Equipment
  
Exposed to Contaminants
  
Very Hot or Cold Temperatures
  
Spend Time Kneeling, Crouching, Stooping, or Crawling
  
Electronic Mail
  
Deal With Physically Aggressive People
  
Sounds, Noise Levels Are Distracting or Uncomfortable
  
Time Pressure
  
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
  
Letters and Memos
  
Indoors, Environmentally Controlled
  
Spend Time Walking and Running
  
Spend Time Sitting
  
Spend Time Making Repetitive Motions
  
Frequency of Conflict Situations
  
Frequency of Decision Making
  
Spend Time Standing
  
Spend Time Bending or Twisting the Body
  
Telephone
  
Face-to-Face Discussions
  
Deal With Unpleasant or Angry People
  

-No contact with others-

Contact With Others
  

-No freedom-

Structured versus Unstructured Work
  
Freedom to Make Decisions
  

-No responsibility-

Responsibility for Outcomes and Results
  
Responsible for Others' Health and Safety
  

-No results-

Impact of Decisions on Co-workers or Company Results
  

-Not at all automated-

Degree of Automation
  

-Not at all competitive-

Level of Competition
  

-Not important at all-

Pace Determined by Speed of Equipment
  
Importance of Repeating Same Tasks
  
Coordinate or Lead Others
  
Work With Work Group or Team
  
Deal With External Customers
  
Importance of Being Exact or Accurate
  

-Not serious at all-

Consequence of Error
  

-Occasional contact with others-

Contact With Others
  

-Once a month or more but not every week-

Frequency of Conflict Situations
  
Deal With Unpleasant or Angry People
  
Letters and Memos
  
Exposed to Minor Burns, Cuts, Bites, or Stings
  
In an Enclosed Vehicle or Equipment
  
Face-to-Face Discussions
  
Very Hot or Cold Temperatures
  
Deal With Physically Aggressive People
  
In an Open Vehicle or Equipment
  
Frequency of Decision Making
  
Indoors, Not Environmentally Controlled
  
Electronic Mail
  
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
  
Outdoors, Exposed to Weather
  
Exposed to Contaminants
  
Public Speaking
  
Cramped Work Space, Awkward Positions
  
Extremely Bright or Inadequate Lighting
  
Sounds, Noise Levels Are Distracting or Uncomfortable
  
Exposed to Hazardous Conditions
  
Time Pressure
  
Exposed to High Places
  
Exposed to Disease or Infections
  
Exposed to Whole Body Vibration
  
Outdoors, Under Cover
  
Exposed to Radiation
  
Telephone
  
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
  
Exposed to Hazardous Equipment
  
Indoors, Environmentally Controlled
  

-Once a week or more but not every day-

Deal With Unpleasant or Angry People
  
Letters and Memos
  
Time Pressure
  
Sounds, Noise Levels Are Distracting or Uncomfortable
  
Frequency of Decision Making
  
Frequency of Conflict Situations
  
Deal With Physically Aggressive People
  
Face-to-Face Discussions
  
Electronic Mail
  
Extremely Bright or Inadequate Lighting
  
Telephone
  
Outdoors, Exposed to Weather
  
Indoors, Not Environmentally Controlled
  
In an Enclosed Vehicle or Equipment
  
Exposed to Contaminants
  
Cramped Work Space, Awkward Positions
  
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
  
Exposed to Hazardous Conditions
  
In an Open Vehicle or Equipment
  
Exposed to Disease or Infections
  
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
  
Exposed to Whole Body Vibration
  
Exposed to Hazardous Equipment
  
Indoors, Environmentally Controlled
  
Exposed to High Places
  
Outdoors, Under Cover
  
Very Hot or Cold Temperatures
  
Exposed to Radiation
  
Public Speaking
  
Exposed to Minor Burns, Cuts, Bites, or Stings
  

-Once a year or more but not every month-

Deal With Physically Aggressive People
  
Frequency of Conflict Situations
  
Letters and Memos
  
Very Hot or Cold Temperatures
  
Exposed to High Places
  
Frequency of Decision Making
  
Time Pressure
  
Extremely Bright or Inadequate Lighting
  
Exposed to Contaminants
  
Outdoors, Under Cover
  
Public Speaking
  
Exposed to Hazardous Equipment
  
Exposed to Whole Body Vibration
  
Exposed to Hazardous Conditions
  
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
  
Sounds, Noise Levels Are Distracting or Uncomfortable
  
Exposed to Minor Burns, Cuts, Bites, or Stings
  
Outdoors, Exposed to Weather
  
Electronic Mail
  
Face-to-Face Discussions
  
Indoors, Environmentally Controlled
  
In an Enclosed Vehicle or Equipment
  
Deal With Unpleasant or Angry People
  
Exposed to Radiation
  
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
  
Indoors, Not Environmentally Controlled
  
Cramped Work Space, Awkward Positions
  
In an Open Vehicle or Equipment
  
Exposed to Disease or Infections
  
Telephone
  

-Regular (established routine, set schedule)-

Work Schedules
  

-Seasonal (only during certain times of the year)-

Work Schedules
  

-Serious-

Consequence of Error
  

-Slightly automated-

Degree of Automation
  

-Slightly close (e.g., shared office)-

Physical Proximity
  

-Slightly competitive-

Level of Competition
  

-Some freedom-

Freedom to Make Decisions
  
Structured versus Unstructured Work
  

-Very close (near touching)-

Physical Proximity
  

-Very high responsibility-

Responsibility for Outcomes and Results
  
Responsible for Others' Health and Safety
  

-Very important-

Coordinate or Lead Others
  
Importance of Being Exact or Accurate
  
Work With Work Group or Team
  
Importance of Repeating Same Tasks
  
Deal With External Customers
  
Pace Determined by Speed of Equipment
  

-Very important results-

Impact of Decisions on Co-workers or Company Results
  

-Very little freedom-

Freedom to Make Decisions
  
Structured versus Unstructured Work
  

-Very serious-

Consequence of Error
  

Task Ratings

- Importance Core-

Greet customers and discuss the type, quality and quantity of merchandise sought for rental.
  
Compute charges for merchandise or services and receive payments.
  
Answer telephones to provide information and receive orders.
  
Provide information about rental items, such as availability, operation or description.
  
Rent items, arrange for provision of services to customers and accept returns.
  
Inspect and adjust rental items to meet needs of customer.
  
Explain rental fees, policies and procedures.
  
Prepare rental forms, obtaining customer signature and other information, such as required licenses.
  
Keep records of transactions, and of the number of customers entering an establishment.
  
Reserve items for requested times and keep records of items rented.
  
Recommend and provide advice on a wide variety of products and services.
  
Receive orders for services, such as rentals, repairs, dry cleaning, and storage.
  
Prepare merchandise for display, or for purchase or rental.
  
Advise customers on use and care of merchandise.
  
Receive, examine, and tag articles to be altered, cleaned, stored, or repaired.
  

- Importance Supplemental-

Allocate equipment to participants in sporting events or recreational activities.
  

- Relevance of Task Core-

Explain rental fees, policies and procedures.
  
Provide information about rental items, such as availability, operation or description.
  
Greet customers and discuss the type, quality and quantity of merchandise sought for rental.
  
Compute charges for merchandise or services and receive payments.
  
Answer telephones to provide information and receive orders.
  
Rent items, arrange for provision of services to customers and accept returns.
  
Recommend and provide advice on a wide variety of products and services.
  
Reserve items for requested times and keep records of items rented.
  
Keep records of transactions, and of the number of customers entering an establishment.
  
Prepare rental forms, obtaining customer signature and other information, such as required licenses.
  
Inspect and adjust rental items to meet needs of customer.
  
Prepare merchandise for display, or for purchase or rental.
  
Receive, examine, and tag articles to be altered, cleaned, stored, or repaired.
  
Advise customers on use and care of merchandise.
  
Receive orders for services, such as rentals, repairs, dry cleaning, and storage.
  

- Relevance of Task Supplemental-

Allocate equipment to participants in sporting events or recreational activities.
  

-Daily Frequency of Task (Categories 1-7) Core-

Advise customers on use and care of merchandise.
  
Reserve items for requested times and keep records of items rented.
  
Recommend and provide advice on a wide variety of products and services.
  
Prepare rental forms, obtaining customer signature and other information, such as required licenses.
  
Keep records of transactions, and of the number of customers entering an establishment.
  
Rent items, arrange for provision of services to customers and accept returns.
  
Prepare merchandise for display, or for purchase or rental.
  
Inspect and adjust rental items to meet needs of customer.
  
Compute charges for merchandise or services and receive payments.
  
Explain rental fees, policies and procedures.
  
Greet customers and discuss the type, quality and quantity of merchandise sought for rental.
  
Provide information about rental items, such as availability, operation or description.
  
Receive, examine, and tag articles to be altered, cleaned, stored, or repaired.
  
Answer telephones to provide information and receive orders.
  
Receive orders for services, such as rentals, repairs, dry cleaning, and storage.
  

-Daily Frequency of Task (Categories 1-7) Supplemental-

Allocate equipment to participants in sporting events or recreational activities.
  

-Hourly or more Frequency of Task (Categories 1-7) Core-

Greet customers and discuss the type, quality and quantity of merchandise sought for rental.
  
Answer telephones to provide information and receive orders.
  
Rent items, arrange for provision of services to customers and accept returns.
  
Compute charges for merchandise or services and receive payments.
  
Provide information about rental items, such as availability, operation or description.
  
Receive orders for services, such as rentals, repairs, dry cleaning, and storage.
  
Keep records of transactions, and of the number of customers entering an establishment.
  
Recommend and provide advice on a wide variety of products and services.
  
Inspect and adjust rental items to meet needs of customer.
  
Prepare rental forms, obtaining customer signature and other information, such as required licenses.
  
Explain rental fees, policies and procedures.
  
Reserve items for requested times and keep records of items rented.
  
Receive, examine, and tag articles to be altered, cleaned, stored, or repaired.
  
Advise customers on use and care of merchandise.
  
Prepare merchandise for display, or for purchase or rental.
  

-Hourly or more Frequency of Task (Categories 1-7) Supplemental-

Allocate equipment to participants in sporting events or recreational activities.
  

-More than monthly Frequency of Task (Categories 1-7) Core-

Advise customers on use and care of merchandise.
  
Prepare merchandise for display, or for purchase or rental.
  
Explain rental fees, policies and procedures.
  
Receive, examine, and tag articles to be altered, cleaned, stored, or repaired.
  
Keep records of transactions, and of the number of customers entering an establishment.
  
Inspect and adjust rental items to meet needs of customer.
  
Rent items, arrange for provision of services to customers and accept returns.
  
Receive orders for services, such as rentals, repairs, dry cleaning, and storage.
  
Prepare rental forms, obtaining customer signature and other information, such as required licenses.
  
Recommend and provide advice on a wide variety of products and services.
  
Compute charges for merchandise or services and receive payments.
  
Answer telephones to provide information and receive orders.
  
Greet customers and discuss the type, quality and quantity of merchandise sought for rental.
  
Provide information about rental items, such as availability, operation or description.
  
Reserve items for requested times and keep records of items rented.
  

-More than monthly Frequency of Task (Categories 1-7) Supplemental-

Allocate equipment to participants in sporting events or recreational activities.
  

-More than weekly Frequency of Task (Categories 1-7) Core-

Receive, examine, and tag articles to be altered, cleaned, stored, or repaired.
  
Receive orders for services, such as rentals, repairs, dry cleaning, and storage.
  
Prepare merchandise for display, or for purchase or rental.
  
Reserve items for requested times and keep records of items rented.
  
Advise customers on use and care of merchandise.
  
Prepare rental forms, obtaining customer signature and other information, such as required licenses.
  
Explain rental fees, policies and procedures.
  
Compute charges for merchandise or services and receive payments.
  
Recommend and provide advice on a wide variety of products and services.
  
Keep records of transactions, and of the number of customers entering an establishment.
  
Greet customers and discuss the type, quality and quantity of merchandise sought for rental.
  
Provide information about rental items, such as availability, operation or description.
  
Inspect and adjust rental items to meet needs of customer.
  
Rent items, arrange for provision of services to customers and accept returns.
  
Answer telephones to provide information and receive orders.
  

-More than weekly Frequency of Task (Categories 1-7) Supplemental-

Allocate equipment to participants in sporting events or recreational activities.
  

-More than yearly Frequency of Task (Categories 1-7) Core-

Receive orders for services, such as rentals, repairs, dry cleaning, and storage.
  
Recommend and provide advice on a wide variety of products and services.
  
Advise customers on use and care of merchandise.
  
Answer telephones to provide information and receive orders.
  
Compute charges for merchandise or services and receive payments.
  
Explain rental fees, policies and procedures.
  
Greet customers and discuss the type, quality and quantity of merchandise sought for rental.
  
Inspect and adjust rental items to meet needs of customer.
  
Keep records of transactions, and of the number of customers entering an establishment.
  
Prepare merchandise for display, or for purchase or rental.
  
Prepare rental forms, obtaining customer signature and other information, such as required licenses.
  
Provide information about rental items, such as availability, operation or description.
  
Receive, examine, and tag articles to be altered, cleaned, stored, or repaired.
  
Rent items, arrange for provision of services to customers and accept returns.
  
Reserve items for requested times and keep records of items rented.
  

-More than yearly Frequency of Task (Categories 1-7) Supplemental-

Allocate equipment to participants in sporting events or recreational activities.
  

-Several times daily Frequency of Task (Categories 1-7) Core-

Provide information about rental items, such as availability, operation or description.
  
Answer telephones to provide information and receive orders.
  
Inspect and adjust rental items to meet needs of customer.
  
Prepare merchandise for display, or for purchase or rental.
  
Explain rental fees, policies and procedures.
  
Compute charges for merchandise or services and receive payments.
  
Receive, examine, and tag articles to be altered, cleaned, stored, or repaired.
  
Greet customers and discuss the type, quality and quantity of merchandise sought for rental.
  
Keep records of transactions, and of the number of customers entering an establishment.
  
Reserve items for requested times and keep records of items rented.
  
Prepare rental forms, obtaining customer signature and other information, such as required licenses.
  
Advise customers on use and care of merchandise.
  
Recommend and provide advice on a wide variety of products and services.
  
Rent items, arrange for provision of services to customers and accept returns.
  
Receive orders for services, such as rentals, repairs, dry cleaning, and storage.
  

-Several times daily Frequency of Task (Categories 1-7) Supplemental-

Allocate equipment to participants in sporting events or recreational activities.
  

-Yearly or less Frequency of Task (Categories 1-7) Core-

Receive, examine, and tag articles to be altered, cleaned, stored, or repaired.
  
Advise customers on use and care of merchandise.
  
Receive orders for services, such as rentals, repairs, dry cleaning, and storage.
  
Explain rental fees, policies and procedures.
  
Prepare merchandise for display, or for purchase or rental.
  
Answer telephones to provide information and receive orders.
  
Compute charges for merchandise or services and receive payments.
  
Greet customers and discuss the type, quality and quantity of merchandise sought for rental.
  
Inspect and adjust rental items to meet needs of customer.
  
Keep records of transactions, and of the number of customers entering an establishment.
  
Prepare rental forms, obtaining customer signature and other information, such as required licenses.
  
Provide information about rental items, such as availability, operation or description.
  
Recommend and provide advice on a wide variety of products and services.
  
Rent items, arrange for provision of services to customers and accept returns.
  
Reserve items for requested times and keep records of items rented.
  

-Yearly or less Frequency of Task (Categories 1-7) Supplemental-

Allocate equipment to participants in sporting events or recreational activities.
  

Education Training Experience

-On-Site or In-Plant Training-

None
  
Up to and including 1 month
  
Over 1 month, up to and including 3 months
  

-On-the-Job Training-

None or short demonstration
  
Anything beyond short demonstration, up to and including 1 month
  
Over 1 month, up to and including 3 months
  
Over 3 months, up to and including 6 months
  

-Related Work Experience-

None
  
Over 1 month, up to and including 3 months
  
Over 3 months, up to and including 6 months
  
Over 6 months, up to and including 1 year
  
Over 1 year, up to and including 2 years
  

-Required Level of Education-

Less than a High School Diploma
  
High School Diploma (or GED or High School Equivalence Certificate)
  
Some College Courses