Correspondence Clerks

Description
Work Activities
Abilities
Interests
Knowledge
Wages
Skills
Work Values
Work Styles
Related Degrees
Work Context
Task Ratings
Education

Job Description: Compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence.

Correspondence Clerks spend a lot of their time Establishing and Maintaining Interpersonal Relationships. They are naturally good at Near Vision, Speech Recognition, Written Expression, and Oral Comprehension. Correspondence Clerks are typically characterized as being Conventional and Enterprising. They are usually very knowledgable about Clerical, Customer and Personal Service, and English Language and are skilled at Writing and Reading Comprehension.

Work Activities

Establishing and Maintaining Interpersonal Relationships

Communicating with Supervisors, Peers, or Subordinates

Organizing, Planning, and Prioritizing Work

Processing Information

Interacting With Computers

Updating and Using Relevant Knowledge

Evaluating Information to Determine Compliance with Standards

Documenting/Recording Information

Making Decisions and Solving Problems

Resolving Conflicts and Negotiating with Others

Performing Administrative Activities

Communicating with Persons Outside Organization

Developing Objectives and Strategies

Thinking Creatively

Assisting and Caring for Others

Getting Information

Identifying Objects, Actions, and Events

Analyzing Data or Information

Judging the Qualities of Things, Services, or People

Performing for or Working Directly with the Public

Interpreting the Meaning of Information for Others

Scheduling Work and Activities

Coordinating the Work and Activities of Others

Coaching and Developing Others

Developing and Building Teams

Monitor Processes, Materials, or Surroundings

Training and Teaching Others

Handling and Moving Objects

Inspecting Equipment, Structures, or Material

Estimating the Quantifiable Characteristics of Products, Events, or Information

Controlling Machines and Processes

Provide Consultation and Advice to Others

Selling or Influencing Others

Performing General Physical Activities

Guiding, Directing, and Motivating Subordinates

Abilities

Near Vision

Speech Recognition

Written Expression

Oral Comprehension

Oral Expression

Written Comprehension

Problem Sensitivity

Information Ordering

Speech Clarity

Inductive Reasoning

Deductive Reasoning

Finger Dexterity

Speed of Closure

Selective Attention

Originality

Category Flexibility

Fluency of Ideas

Number Facility

Mathematical Reasoning

Far Vision

Time Sharing

Memorization

Flexibility of Closure

Visualization

Perceptual Speed

Wrist-Finger Speed

Auditory Attention

Hearing Sensitivity

Visual Color Discrimination

Interests

Conventional

Enterprising

Realistic

Social

Investigative

Artistic

Knowledge

Clerical

Customer and Personal Service

English Language

Mathematics

Computers and Electronics

Economics and Accounting

Personnel and Human Resources

Therapy and Counseling

Psychology

Medicine and Dentistry

Administration and Management

Public Safety and Security

Education and Training

Sales and Marketing

Communications and Media

Telecommunications

Wages

District of Columbia

$47,660

Colorado

$40,180

Rhode Island

$39,150

Washington

$38,980

Virginia

$38,590

Connecticut

$38,480

Michigan

$37,210

New York

$36,520

Illinois

$36,470

Georgia

$36,410

California

$35,920

Alabama

$35,480

New Jersey

$35,350

Massachusetts

$34,590

Utah

$34,130

Minnesota

$34,040

Wisconsin

$33,320

Texas

$33,260

Delaware

$33,250

Missouri

$33,030

Kentucky

$32,960

Ohio

$32,900

Oregon

$32,840

Nebraska

$32,430

South Carolina

$32,000

Indiana

$31,930

Arizona

$31,360

Florida

$31,310

Iowa

$31,100

North Dakota

$30,890

Arkansas

$29,900

North Carolina

$29,860

Tennessee

$29,550

Pennsylvania

$28,830

Oklahoma

$27,360

South Dakota

$27,340

Montana

$24,620

Puerto Rico

$19,600

Skills

Writing

Reading Comprehension

Critical Thinking

Active Listening

Time Management

Speaking

Judgment and Decision Making

Social Perceptiveness

Service Orientation

Persuasion

Coordination

Active Learning

Complex Problem Solving

Negotiation

Monitoring

Management of Personnel Resources

Mathematics

Systems Evaluation

Systems Analysis

Learning Strategies

Instructing

Quality Control Analysis

Management of Financial Resources

Programming

Operations Analysis

Technology Design

Work Values

Relationships

Support

Independence

Working Conditions

Recognition

Achievement

Work Styles

Stress Tolerance

Integrity

Attention to Detail

Dependability

Self Control

Independence

Adaptability/Flexibility

Concern for Others

Social Orientation

Cooperation

Analytical Thinking

Innovation

Initiative

Achievement/Effort

Persistence

Leadership

Related University Degree Programs

Work Context

Electronic Mail

Frequency of Decision Making

Telephone

Time Pressure

Impact of Decisions on Co-workers or Company Results

Indoors, Environmentally Controlled

Contact With Others

Face-to-Face Discussions

Freedom to Make Decisions

Letters and Memos

Work With Work Group or Team

Structured versus Unstructured Work

Deal With External Customers

Importance of Repeating Same Tasks

Spend Time Making Repetitive Motions

Importance of Being Exact or Accurate

Coordinate or Lead Others

Spend Time Sitting

Frequency of Conflict Situations

Degree of Automation

Deal With Unpleasant or Angry People

Responsibility for Outcomes and Results

Sounds, Noise Levels Are Distracting or Uncomfortable

Physical Proximity

Duration of Typical Work Week

Level of Competition

Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls

Pace Determined by Speed of Equipment

In an Enclosed Vehicle or Equipment

Responsible for Others' Health and Safety

Spend Time Standing

Spend Time Walking and Running

Consequence of Error

Exposed to Minor Burns, Cuts, Bites, or Stings

Cramped Work Space, Awkward Positions

Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets

Indoors, Not Environmentally Controlled

Public Speaking

Extremely Bright or Inadequate Lighting

Spend Time Bending or Twisting the Body

Exposed to Contaminants

Spend Time Kneeling, Crouching, Stooping, or Crawling

Work Schedules

Deal With Physically Aggressive People

Outdoors, Under Cover

Very Hot or Cold Temperatures

Exposed to Radiation

Exposed to Hazardous Conditions

Spend Time Climbing Ladders, Scaffolds, or Poles

In an Open Vehicle or Equipment

Exposed to Disease or Infections

Spend Time Keeping or Regaining Balance

Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection

Outdoors, Exposed to Weather

Exposed to Whole Body Vibration

Exposed to Hazardous Equipment

Exposed to High Places

-40 hours-

Duration of Typical Work Week

-A lot of freedom-

Structured versus Unstructured Work

Freedom to Make Decisions

-About half the time-

Spend Time Walking and Running

Spend Time Standing

Spend Time Sitting

Spend Time Making Repetitive Motions

Spend Time Bending or Twisting the Body

Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls

Spend Time Kneeling, Crouching, Stooping, or Crawling

Spend Time Climbing Ladders, Scaffolds, or Poles

Spend Time Keeping or Regaining Balance

-Completely automated-

Degree of Automation

-Constant contact with others-

Contact With Others

-Contact with others about half the time-

Contact With Others

-Contact with others most of the time-

Contact With Others

-Continually or almost continually-

Spend Time Sitting

Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls

Spend Time Making Repetitive Motions

Spend Time Bending or Twisting the Body

Spend Time Keeping or Regaining Balance

Spend Time Walking and Running

Spend Time Standing

Spend Time Kneeling, Crouching, Stooping, or Crawling

Spend Time Climbing Ladders, Scaffolds, or Poles

-Every day-

Electronic Mail

Frequency of Decision Making

Indoors, Environmentally Controlled

Telephone

Time Pressure

Face-to-Face Discussions

Letters and Memos

Deal With Unpleasant or Angry People

Sounds, Noise Levels Are Distracting or Uncomfortable

Frequency of Conflict Situations

Cramped Work Space, Awkward Positions

In an Enclosed Vehicle or Equipment

Extremely Bright or Inadequate Lighting

Exposed to Contaminants

Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets

In an Open Vehicle or Equipment

Exposed to Disease or Infections

Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection

Outdoors, Exposed to Weather

Exposed to Whole Body Vibration

Exposed to Hazardous Equipment

Exposed to High Places

Outdoors, Under Cover

Very Hot or Cold Temperatures

Exposed to Radiation

Public Speaking

Exposed to Minor Burns, Cuts, Bites, or Stings

Indoors, Not Environmentally Controlled

Exposed to Hazardous Conditions

Deal With Physically Aggressive People

-Extremely competitive-

Level of Competition

-Extremely important-

Deal With External Customers

Work With Work Group or Team

Coordinate or Lead Others

Importance of Repeating Same Tasks

Importance of Being Exact or Accurate

Pace Determined by Speed of Equipment

-Extremely serious-

Consequence of Error

-Fairly important-

Deal With External Customers

Pace Determined by Speed of Equipment

Coordinate or Lead Others

Importance of Being Exact or Accurate

Importance of Repeating Same Tasks

Work With Work Group or Team

-Fairly serious-

Consequence of Error

-High responsibility-

Responsibility for Outcomes and Results

Responsible for Others' Health and Safety

-Highly automated-

Degree of Automation

-Highly competitive-

Level of Competition

-I don't work near other people (beyond 100 ft.)-

Physical Proximity

-I work with others but not closely (e.g., private office)-

Physical Proximity

-Important-

Pace Determined by Speed of Equipment

Coordinate or Lead Others

Work With Work Group or Team

Importance of Repeating Same Tasks

Importance of Being Exact or Accurate

Deal With External Customers

-Important results-

Impact of Decisions on Co-workers or Company Results

-Irregular (changes with weather conditions, production demands, or contract duration)-

Work Schedules

-Less than 40 hours-

Duration of Typical Work Week

-Less than half the time-

Spend Time Standing

Spend Time Walking and Running

Spend Time Bending or Twisting the Body

Spend Time Kneeling, Crouching, Stooping, or Crawling

Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls

Spend Time Sitting

Spend Time Making Repetitive Motions

Spend Time Climbing Ladders, Scaffolds, or Poles

Spend Time Keeping or Regaining Balance

-Limited freedom-

Freedom to Make Decisions

Structured versus Unstructured Work

-Limited responsibility-

Responsibility for Outcomes and Results

Responsible for Others' Health and Safety

-Minor results-

Impact of Decisions on Co-workers or Company Results

-Moderate responsibility-

Responsible for Others' Health and Safety

Responsibility for Outcomes and Results

-Moderate results-

Impact of Decisions on Co-workers or Company Results

-Moderately automated-

Degree of Automation

-Moderately close (at arm's length)-

Physical Proximity

-Moderately competitive-

Level of Competition

-More than 40 hours-

Duration of Typical Work Week

-More than half the time-

Spend Time Making Repetitive Motions

Spend Time Sitting

Spend Time Bending or Twisting the Body

Spend Time Kneeling, Crouching, Stooping, or Crawling

Spend Time Climbing Ladders, Scaffolds, or Poles

Spend Time Keeping or Regaining Balance

Spend Time Walking and Running

Spend Time Standing

Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls

-Never-

In an Open Vehicle or Equipment

Exposed to Disease or Infections

Spend Time Keeping or Regaining Balance

Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection

Outdoors, Exposed to Weather

Exposed to Whole Body Vibration

Exposed to Hazardous Equipment

Exposed to High Places

Exposed to Radiation

Exposed to Hazardous Conditions

Spend Time Climbing Ladders, Scaffolds, or Poles

Deal With Physically Aggressive People

Outdoors, Under Cover

Very Hot or Cold Temperatures

Spend Time Kneeling, Crouching, Stooping, or Crawling

Exposed to Contaminants

Spend Time Bending or Twisting the Body

Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls

Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets

Indoors, Not Environmentally Controlled

Extremely Bright or Inadequate Lighting

Exposed to Minor Burns, Cuts, Bites, or Stings

In an Enclosed Vehicle or Equipment

Cramped Work Space, Awkward Positions

Public Speaking

Spend Time Walking and Running

Spend Time Standing

Sounds, Noise Levels Are Distracting or Uncomfortable

Frequency of Conflict Situations

Indoors, Environmentally Controlled

Electronic Mail

Spend Time Making Repetitive Motions

Frequency of Decision Making

Letters and Memos

Deal With Unpleasant or Angry People

Telephone

Spend Time Sitting

Time Pressure

Face-to-Face Discussions

-No contact with others-

Contact With Others

-No freedom-

Structured versus Unstructured Work

Freedom to Make Decisions

-No responsibility-

Responsible for Others' Health and Safety

Responsibility for Outcomes and Results

-No results-

Impact of Decisions on Co-workers or Company Results

-Not at all automated-

Degree of Automation

-Not at all competitive-

Level of Competition

-Not important at all-

Pace Determined by Speed of Equipment

Deal With External Customers

Coordinate or Lead Others

Importance of Repeating Same Tasks

Work With Work Group or Team

Importance of Being Exact or Accurate

-Not serious at all-

Consequence of Error

-Occasional contact with others-

Contact With Others

-Once a month or more but not every week-

Exposed to Minor Burns, Cuts, Bites, or Stings

Deal With Unpleasant or Angry People

Sounds, Noise Levels Are Distracting or Uncomfortable

Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets

Indoors, Not Environmentally Controlled

In an Enclosed Vehicle or Equipment

Frequency of Conflict Situations

Public Speaking

Cramped Work Space, Awkward Positions

Face-to-Face Discussions

Time Pressure

Frequency of Decision Making

Exposed to High Places

Electronic Mail

Outdoors, Under Cover

Very Hot or Cold Temperatures

Exposed to Radiation

Exposed to Hazardous Conditions

Letters and Memos

Deal With Physically Aggressive People

In an Open Vehicle or Equipment

Extremely Bright or Inadequate Lighting

Exposed to Disease or Infections

Telephone

Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection

Outdoors, Exposed to Weather

Exposed to Whole Body Vibration

Exposed to Hazardous Equipment

Indoors, Environmentally Controlled

Exposed to Contaminants

-Once a week or more but not every day-

Frequency of Conflict Situations

Letters and Memos

Face-to-Face Discussions

Sounds, Noise Levels Are Distracting or Uncomfortable

Telephone

Time Pressure

Deal With Unpleasant or Angry People

Extremely Bright or Inadequate Lighting

Frequency of Decision Making

Exposed to Minor Burns, Cuts, Bites, or Stings

Exposed to Contaminants

Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets

Indoors, Not Environmentally Controlled

Cramped Work Space, Awkward Positions

Exposed to Hazardous Conditions

Deal With Physically Aggressive People

In an Open Vehicle or Equipment

Exposed to Disease or Infections

Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection

Outdoors, Exposed to Weather

Exposed to Whole Body Vibration

Exposed to Hazardous Equipment

Indoors, Environmentally Controlled

In an Enclosed Vehicle or Equipment

Exposed to High Places

Electronic Mail

Outdoors, Under Cover

Very Hot or Cold Temperatures

Exposed to Radiation

Public Speaking

-Once a year or more but not every month-

Public Speaking

Cramped Work Space, Awkward Positions

Extremely Bright or Inadequate Lighting

Deal With Unpleasant or Angry People

Exposed to Contaminants

Face-to-Face Discussions

Frequency of Decision Making

In an Enclosed Vehicle or Equipment

Very Hot or Cold Temperatures

Sounds, Noise Levels Are Distracting or Uncomfortable

Outdoors, Under Cover

Deal With Physically Aggressive People

Indoors, Not Environmentally Controlled

Letters and Memos

Frequency of Conflict Situations

Outdoors, Exposed to Weather

Time Pressure

Exposed to Whole Body Vibration

Exposed to Hazardous Equipment

Indoors, Environmentally Controlled

Exposed to High Places

Electronic Mail

Exposed to Radiation

Exposed to Minor Burns, Cuts, Bites, or Stings

Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets

Exposed to Hazardous Conditions

In an Open Vehicle or Equipment

Exposed to Disease or Infections

Telephone

Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection

-Regular (established routine, set schedule)-

Work Schedules

-Seasonal (only during certain times of the year)-

Work Schedules

-Serious-

Consequence of Error

-Slightly automated-

Degree of Automation

-Slightly close (e.g., shared office)-

Physical Proximity

-Slightly competitive-

Level of Competition

-Some freedom-

Freedom to Make Decisions

Structured versus Unstructured Work

-Very close (near touching)-

Physical Proximity

-Very high responsibility-

Responsibility for Outcomes and Results

Responsible for Others' Health and Safety

-Very important-

Importance of Being Exact or Accurate

Importance of Repeating Same Tasks

Coordinate or Lead Others

Work With Work Group or Team

Deal With External Customers

Pace Determined by Speed of Equipment

-Very important results-

Impact of Decisions on Co-workers or Company Results

-Very little freedom-

Freedom to Make Decisions

Structured versus Unstructured Work

-Very serious-

Consequence of Error

Task Ratings

- Importance Core-

Prepare documents and correspondence such as damage claims, credit and billing inquiries, invoices, and service complaints.

Compile data from records to prepare periodic reports.

Present clear and concise explanations of governing rules and regulations.

Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.

Type acknowledgment letters to persons sending correspondence.

Review correspondence for format and typographical accuracy, assemble the information into a prescribed form with the correct number of copies, and submit it to an authorized official for signature.

Maintain files and control records to show correspondence activities.

Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.

Complete form letters in response to requests or problems identified by correspondence.

Route correspondence to other departments for reply.

Compose letters in reply to correspondence concerning such items as requests for merchandise, damage claims, credit information requests, delinquent accounts, incorrect billing, or unsatisfactory service.

- Importance Supplemental-

Ensure that money collected is properly recorded and secured.

Respond to internal and external requests for the release of information contained in medical records, copying medical records, and selective extracts in accordance with laws and regulations.

Compute costs of records furnished to requesters, and write letters to obtain payment.

Compose correspondence requesting medical information and records.

Prepare records for shipment by certified mail.

Obtain written authorization to access required medical information.

Confer with company personnel regarding feasibility of complying with writers' requests.

Submit completed documents to typists for typing in final form, and instruct typists in matters such as format, addresses, addressees, and the necessary number of copies.

Process orders for goods requested in correspondence.

- Relevance of Task Core-

Route correspondence to other departments for reply.

Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.

Complete form letters in response to requests or problems identified by correspondence.

Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.

Type acknowledgment letters to persons sending correspondence.

Present clear and concise explanations of governing rules and regulations.

Maintain files and control records to show correspondence activities.

Prepare documents and correspondence such as damage claims, credit and billing inquiries, invoices, and service complaints.

Compile data from records to prepare periodic reports.

Review correspondence for format and typographical accuracy, assemble the information into a prescribed form with the correct number of copies, and submit it to an authorized official for signature.

- Relevance of Task Supplemental-

Confer with company personnel regarding feasibility of complying with writers' requests.

Respond to internal and external requests for the release of information contained in medical records, copying medical records, and selective extracts in accordance with laws and regulations.

Compute costs of records furnished to requesters, and write letters to obtain payment.

Compose correspondence requesting medical information and records.

Prepare records for shipment by certified mail.

-Daily Frequency of Task (Categories 1-7) Core-

Route correspondence to other departments for reply.

Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.

Maintain files and control records to show correspondence activities.

Complete form letters in response to requests or problems identified by correspondence.

Prepare documents and correspondence such as damage claims, credit and billing inquiries, invoices, and service complaints.

Type acknowledgment letters to persons sending correspondence.

Review correspondence for format and typographical accuracy, assemble the information into a prescribed form with the correct number of copies, and submit it to an authorized official for signature.

Present clear and concise explanations of governing rules and regulations.

-Daily Frequency of Task (Categories 1-7) Supplemental-

Confer with company personnel regarding feasibility of complying with writers' requests.

Process orders for goods requested in correspondence.

Respond to internal and external requests for the release of information contained in medical records, copying medical records, and selective extracts in accordance with laws and regulations.

Compute costs of records furnished to requesters, and write letters to obtain payment.

Submit completed documents to typists for typing in final form, and instruct typists in matters such as format, addresses, addressees, and the necessary number of copies.

Compose correspondence requesting medical information and records.

Ensure that money collected is properly recorded and secured.

Prepare records for shipment by certified mail.

Obtain written authorization to access required medical information.

-Hourly or more Frequency of Task (Categories 1-7) Core-