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Correspondence Clerks
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CheckoutCareers.com
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Correspondence Clerks
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Compose letters in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and typing correspondence.
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Degrees
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Abilities
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Near Vision| | The ability to see details at close range (within a few feet of the observer). |
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Speech Recognition| | The ability to identify and understand the speech of another person. |
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Written Expression| | The ability to communicate information and ideas in writing so others will understand. |
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Oral Comprehension| | The ability to listen to and understand information and ideas presented through spoken words and sentences. |
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Oral Expression| | The ability to communicate information and ideas in speaking so others will understand. |
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Written Comprehension| | The ability to read and understand information and ideas presented in writing. |
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Problem Sensitivity| | The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. |
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Information Ordering| | The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). |
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Deductive Reasoning| | The ability to apply general rules to specific problems to produce answers that make sense. |
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Inductive Reasoning| | The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). |
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Speech Clarity| | The ability to speak clearly so others can understand you. |
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Finger Dexterity| | The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects. |
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Selective Attention| | The ability to concentrate on a task over a period of time without being distracted. |
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Speed of Closure| | The ability to quickly make sense of, combine, and organize information into meaningful patterns. |
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Category Flexibility| | The ability to generate or use different sets of rules for combining or grouping things in different ways. |
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Fluency of Ideas| | The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity). |
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Number Facility| | The ability to add, subtract, multiply, or divide quickly and correctly. |
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Originality| | The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem. |
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Mathematical Reasoning| | The ability to choose the right mathematical methods or formulas to solve a problem. |
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Far Vision| | The ability to see details at a distance. |
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Memorization| | The ability to remember information such as words, numbers, pictures, and procedures. |
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Time Sharing| | The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources). |
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Flexibility of Closure| | The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material. |
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Visualization| | The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged. |
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Perceptual Speed| | The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object. |
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Wrist-Finger Speed| | The ability to make fast, simple, repeated movements of the fingers, hands, and wrists. |
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Auditory Attention| | The ability to focus on a single source of sound in the presence of other distracting sounds. |
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Hearing Sensitivity| | The ability to detect or tell the differences between sounds that vary in pitch and loudness. |
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Visual Color Discrimination| | The ability to match or detect differences between colors, including shades of color and brightness. |
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Trunk Strength| | The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing. |
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Manual Dexterity| | The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects. |
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Extent Flexibility| | The ability to bend, stretch, twist, or reach with your body, arms, and/or legs. |
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Response Orientation| | The ability to choose quickly between two or more movements in response to two or more different signals (lights, sounds, pictures). It includes the speed with which the correct response is started with the hand, foot, or other body part. |
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Interests
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Conventional| | Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow. |
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First Interest High-Point| | Primary-Rank Descriptiveness |
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Second Interest High-Point| | Secondary-Cutoff/Rank Descriptiveness |
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Enterprising| | Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business. |
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Social| | Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others. |
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Investigative| | Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally. |
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Realistic| | Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others. |
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Artistic| | Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules. |
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Knowledge
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Clerical| | Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. |
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Customer and Personal Service| | Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. |
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English Language| | Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. |
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Mathematics| | Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. |
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Computers and Electronics| | Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. |
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Economics and Accounting| | Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data. |
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Personnel and Human Resources| | Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems. |
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Therapy and Counseling| | Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance. |
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Psychology| | Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders. |
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Medicine and Dentistry| | Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures. |
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Administration and Management| | Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. |
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Public Safety and Security| | Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions. |
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Education and Training| | Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. |
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Sales and Marketing| | Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. |
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Communications and Media| | Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media. |
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Telecommunications| | Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems. |
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Sociology and Anthropology| | Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins. |
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Law and Government| | Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process. |
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Foreign Language| | Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation. |
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Production and Processing| | Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods. |
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Geography| | Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life. |
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Philosophy and Theology| | Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture. |
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Transportation| | Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits. |
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Engineering and Technology| | Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services. |
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Design| | Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models. |
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Mechanical| | Knowledge of machines and tools, including their designs, uses, repair, and maintenance. |
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Physics| | Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub- atomic structures and processes. |
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Chemistry| | Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods. |
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Wages
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| District of Columbia | $38,790.00 |
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| North Carolina | $28,610.00 |
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| South Carolina | $21,420.00 |
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Related Careers
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Credit Authorizers| | Authorize credit charges against customers' accounts. |
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Credit Checkers| | Investigate history and credit standing of individuals or business establishments applying for credit. Telephone or write to credit departments of business and service establishments to obtain information about applicant's credit standing. |
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Medical Secretaries| | Perform secretarial duties utilizing specific knowledge of medical terminology and hospital, clinic, or laboratory procedures. Duties include scheduling appointments, billing patients, and compiling and recording medical charts, reports, and correspondence. |
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Procurement Clerks| | Compile information and records to draw up purchase orders for procurement of materials and services. |
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Statement Clerks| | Prepare and distribute bank statements to customers, answer inquiries, and reconcile discrepancies in records and accounts. |
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Skills
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Reading Comprehension| | Understanding written sentences and paragraphs in work related documents. |
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Writing| | Communicating effectively in writing as appropriate for the needs of the audience. |
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Active Listening| | Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. |
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Critical Thinking| | Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. |
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Instructing| | Teaching others how to do something. |
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Learning Strategies| | Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things. |
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Speaking| | Talking to others to convey information effectively. |
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Time Management| | Managing one's own time and the time of others. |
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Monitoring| | Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. |
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Active Learning| | Understanding the implications of new information for both current and future problem-solving and decision-making. |
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Social Perceptiveness| | Being aware of others' reactions and understanding why they react as they do. |
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Judgment and Decision Making| | Considering the relative costs and benefits of potential actions to choose the most appropriate one. |
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Coordination| | Adjusting actions in relation to others' actions. |
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Service Orientation| | Actively looking for ways to help people. |
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Complex Problem Solving| | Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. |
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Equipment Selection| | Determining the kind of tools and equipment needed to do a job. |
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Negotiation| | Bringing others together and trying to reconcile differences. |
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Mathematics| | Using mathematics to solve problems. |
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Persuasion| | Persuading others to change their minds or behavior. |
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Quality Control Analysis| | Conducting tests and inspections of products, services, or processes to evaluate quality or performance. |
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Operations Analysis| | Analyzing needs and product requirements to create a design. |
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Operation and Control| | Controlling operations of equipment or systems. |
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Troubleshooting| | Determining causes of operating errors and deciding what to do about it. |
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Systems Evaluation| | Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system. |
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Operation Monitoring| | Watching gauges, dials, or other indicators to make sure a machine is working properly. |
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Management of Personnel Resources| | Motivating, developing, and directing people as they work, identifying the best people for the job. |
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Systems Analysis| | Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes. |
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Technology Design| | Generating or adapting equipment and technology to serve user needs. |
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Management of Material Resources| | Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work. |
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Repairing| | Repairing machines or systems using the needed tools. |
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Equipment Maintenance| | Performing routine maintenance on equipment and determining when and what kind of maintenance is needed. |
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Installation| | Installing equipment, machines, wiring, or programs to meet specifications. |
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Management of Financial Resources| | Determining how money will be spent to get the work done, and accounting for these expenditures. |
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Programming| | Writing computer programs for various purposes. |
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Science| | Using scientific rules and methods to solve problems. |
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Tasks
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| Ensure that money collected is properly recorded and secured. |
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| Prepare documents and correspondence such as damage claims, credit and billing inquiries, invoices, and service complaints. |
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| Compile data from records to prepare periodic reports. |
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| Respond to internal and external requests for the release of information contained in medical records, copying medical records, and selective extracts in accordance with laws and regulations. |
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| Present clear and concise explanations of governing rules and regulations. |
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| Compute costs of records furnished to requesters, and write letters to obtain payment. |
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| Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence. |
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| Type acknowledgment letters to persons sending correspondence. |
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| Review correspondence for format and typographical accuracy, assemble the information into a prescribed form with the correct number of copies, and submit it to an authorized official for signature. |
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| Compose correspondence requesting medical information and records. |
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| Maintain files and control records to show correspondence activities. |
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| Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary. |
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| Complete form letters in response to requests or problems identified by correspondence. |
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| Route correspondence to other departments for reply. |
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| Compose letters in reply to correspondence concerning such items as requests for merchandise, damage claims, credit information requests, delinquent accounts, incorrect billing, or unsatisfactory service. |
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| Prepare records for shipment by certified mail. |
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| Obtain written authorization to access required medical information. |
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| Confer with company personnel regarding feasibility of complying with writers' requests. |
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| Submit completed documents to typists for typing in final form, and instruct typists in matters such as format, addresses, addressees, and the necessary number of copies. |
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| Process orders for goods requested in correspondence. |
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| Compile data pertinent to manufacture of special products for customers. |
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Career Activities
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| Processing Information |
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| investigate customer complaints |
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| Interacting With Computers |
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| use computers to enter, access or retrieve data |
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| Updating and Using Relevant Knowledge |
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| use oral or written communication techniques |
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| Evaluating Information to Determine Compliance with Standards |
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| proofread printed or written material |
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| Performing Administrative Activities |
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| maintain inventory of office forms |
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| maintain records, reports, or files |
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| prepare correspondence relating to financial discrepancies |
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| prepare reports |
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| process orders for merchandise |
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| process returned merchandise |
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| type letters or correspondence |
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| Communicating with Persons Outside Organization |
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| write business correspondence |
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| Getting Information |
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| obtain information from clients, customers, or patients |
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| Performing for or Working Directly with the Public |
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| provide customer service |
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| Controlling Machines and Processes |
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| operate duplicating equipment |
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Career Context
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| Electronic Mail |
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| Frequency of Decision Making |
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| Indoors, Environmentally Controlled |
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| Telephone |
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| Time Pressure |
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| Impact of Decisions on Co-workers or Company Results |
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| Contact With Others |
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| Face-to-Face Discussions |
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| Deal With External Customers |
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| Work With Work Group or Team |
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| Structured versus Unstructured Work |
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| Freedom to Make Decisions |
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| Coordinate or Lead Others |
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| Responsibility for Outcomes and Results |
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| Letters and Memos |
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| Spend Time Sitting |
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| Importance of Repeating Same Tasks |
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| Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls |
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| Importance of Being Exact or Accurate |
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| Spend Time Making Repetitive Motions |
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| Deal With Unpleasant or Angry People |
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| Level of Competition |
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| Sounds, Noise Levels Are Distracting or Uncomfortable |
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| Frequency of Conflict Situations |
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| Degree of Automation |
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| Cramped Work Space, Awkward Positions |
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| Pace Determined by Speed of Equipment |
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| In an Enclosed Vehicle or Equipment |
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| Extremely Bright or Inadequate Lighting |
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| Spend Time Bending or Twisting the Body |
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| Responsible for Others' Health and Safety |
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| Exposed to Contaminants |
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| Consequence of Error |
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| Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets |
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Career Styles
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Stress Tolerance| | Job requires accepting criticism and dealing calmly and effectively with high stress situations. |
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Attention to Detail| | Job requires being careful about detail and thorough in completing work tasks. |
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Integrity| | Job requires being honest and ethical. |
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Dependability| | Job requires being reliable, responsible, and dependable, and fulfilling obligations. |
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Self Control| | Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. |
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Independence| | Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done. |
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Adaptability/Flexibility| | Job requires being open to change (positive or negative) and to considerable variety in the workplace. |
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Concern for Others| | Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job. |
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Social Orientation| | Job requires preferring to work with others rather than alone, and being personally connected with others on the job. |
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Cooperation| | Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. |
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Analytical Thinking| | Job requires analyzing information and using logic to address work-related issues and problems. |
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Innovation| | Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems. |
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Initiative| | Job requires a willingness to take on responsibilities and challenges. |
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Achievement/Effort| | Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks. |
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Persistence| | Job requires persistence in the face of obstacles. |
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Leadership| | Job requires a willingness to lead, take charge, and offer opinions and direction. |
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Career Needs
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Working Conditions| | Workers on this job have good working conditions. |
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Activity| | Workers on this job are busy all the time. |
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Company Policies and Practices| | Workers on this job are treated fairly by the company. |
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Moral Values| | Workers on this job are never pressured to do things that go against their sense of right and wrong. |
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Supervision, Human Relations| | Workers on this job have supervisors who back up their workers with management. |
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Security| | Workers on this job have steady employment. |
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Compensation| | Workers on this job are paid well in comparison with other workers. |
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Supervision, Technical| | Workers on this job have supervisors who train their workers well. |
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Co-workers| | Workers on this job have co-workers who are easy to get along with. |
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Independence| | Workers on this job do their work alone. |
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Social Service| | Workers on this job have work where they do things for other people. |
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Ability Utilization| | Workers on this job make use of their individual abilities. |
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Achievement| | Workers on this job get a feeling of accomplishment. |
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Autonomy| | Workers on this job plan their work with little supervision. |
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Advancement| | Workers on this job have opportunities for advancement. |
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Variety| | Workers on this job have something different to do every day. |
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Recognition| | Workers on this job receive recognition for the work they do. |
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Responsibility| | Workers on this job make decisions on their own. |
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Social Status| | Workers on this job are looked up to by others in their company and their community. |
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Authority| | Workers on this job give directions and instructions to others. |
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Creativity| | Workers on this job try out their own ideas. |
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Career Values
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Support| | Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical. |
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Working Conditions| | Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions. |
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Relationships| | Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service. |
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Achievement| | Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement. |
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Independence| | Occupations that satisfy this work value allow employs to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy. |
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Recognition| | Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status. |
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