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Concierges
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CheckoutCareers.com
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Concierges
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Assist patrons at hotel, apartment or office building with personal services. May take messages, arrange or give advice on transportation, business services or entertainment, or monitor guest requests for housekeeping and maintenance.
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Abilities
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Speech Recognition| | The ability to identify and understand the speech of another person. |
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Oral Expression| | The ability to communicate information and ideas in speaking so others will understand. |
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Oral Comprehension| | The ability to listen to and understand information and ideas presented through spoken words and sentences. |
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Problem Sensitivity| | The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. |
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Fluency of Ideas| | The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity). |
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Near Vision| | The ability to see details at close range (within a few feet of the observer). |
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Speech Clarity| | The ability to speak clearly so others can understand you. |
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Written Comprehension| | The ability to read and understand information and ideas presented in writing. |
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Category Flexibility| | The ability to generate or use different sets of rules for combining or grouping things in different ways. |
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Deductive Reasoning| | The ability to apply general rules to specific problems to produce answers that make sense. |
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Information Ordering| | The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). |
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Memorization| | The ability to remember information such as words, numbers, pictures, and procedures. |
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Written Expression| | The ability to communicate information and ideas in writing so others will understand. |
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Originality| | The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem. |
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Inductive Reasoning| | The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). |
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Static Strength| | The ability to exert maximum muscle force to lift, push, pull, or carry objects. |
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Selective Attention| | The ability to concentrate on a task over a period of time without being distracted. |
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Flexibility of Closure| | The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material. |
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Speed of Closure| | The ability to quickly make sense of, combine, and organize information into meaningful patterns. |
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Trunk Strength| | The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing. |
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Time Sharing| | The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources). |
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Far Vision| | The ability to see details at a distance. |
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Auditory Attention| | The ability to focus on a single source of sound in the presence of other distracting sounds. |
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Stamina| | The ability to exert yourself physically over long periods of time without getting winded or out of breath. |
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Number Facility| | The ability to add, subtract, multiply, or divide quickly and correctly. |
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Perceptual Speed| | The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object. |
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Visualization| | The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged. |
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Finger Dexterity| | The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects. |
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Visual Color Discrimination| | The ability to match or detect differences between colors, including shades of color and brightness. |
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Arm-Hand Steadiness| | The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position. |
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Control Precision| | The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions. |
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Hearing Sensitivity| | The ability to detect or tell the differences between sounds that vary in pitch and loudness. |
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Mathematical Reasoning| | The ability to choose the right mathematical methods or formulas to solve a problem. |
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Depth Perception| | The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object. |
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Gross Body Coordination| | The ability to coordinate the movement of your arms, legs, and torso together when the whole body is in motion. |
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Extent Flexibility| | The ability to bend, stretch, twist, or reach with your body, arms, and/or legs. |
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Manual Dexterity| | The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects. |
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Gross Body Equilibrium| | The ability to keep or regain your body balance or stay upright when in an unstable position. |
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Multilimb Coordination| | The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion. |
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Dynamic Strength| | The ability to exert muscle force repeatedly or continuously over time. This involves muscular endurance and resistance to muscle fatigue. |
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Speed of Limb Movement| | The ability to quickly move the arms and legs. |
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Response Orientation| | The ability to choose quickly between two or more movements in response to two or more different signals (lights, sounds, pictures). It includes the speed with which the correct response is started with the hand, foot, or other body part. |
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Spatial Orientation| | The ability to know your location in relation to the environment or to know where other objects are in relation to you. |
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Wrist-Finger Speed| | The ability to make fast, simple, repeated movements of the fingers, hands, and wrists. |
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Knowledge
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Customer and Personal Service| | Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. |
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Clerical| | Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. |
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Psychology| | Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders. |
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Philosophy and Theology| | Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture. |
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Public Safety and Security| | Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions. |
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English Language| | Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. |
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Communications and Media| | Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media. |
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Education and Training| | Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. |
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Administration and Management| | Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. |
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Transportation| | Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits. |
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Sociology and Anthropology| | Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins. |
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Sales and Marketing| | Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. |
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Computers and Electronics| | Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. |
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Mathematics| | Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. |
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Geography| | Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life. |
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Personnel and Human Resources| | Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems. |
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History and Archeology| | Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures. |
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Telecommunications| | Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems. |
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Foreign Language| | Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation. |
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Economics and Accounting| | Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data. |
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Law and Government| | Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process. |
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Mechanical| | Knowledge of machines and tools, including their designs, uses, repair, and maintenance. |
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Therapy and Counseling| | Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance. |
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Food Production| | Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques. |
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Fine Arts| | Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture. |
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Production and Processing| | Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods. |
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Design| | Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models. |
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Engineering and Technology| | Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services. |
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Medicine and Dentistry| | Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures. |
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Chemistry| | Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods. |
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Physics| | Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub- atomic structures and processes. |
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Biology| | Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment. |
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Building and Construction| | Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads. |
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Wages
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| District of Columbia | $31,160.00 |
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| North Carolina | $19,930.00 |
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| South Carolina | $16,780.00 |
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Skills
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Service Orientation| | Actively looking for ways to help people. |
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Critical Thinking| | Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. |
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Active Listening| | Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. |
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Reading Comprehension| | Understanding written sentences and paragraphs in work related documents. |
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Social Perceptiveness| | Being aware of others' reactions and understanding why they react as they do. |
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Learning Strategies| | Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things. |
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Instructing| | Teaching others how to do something. |
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Speaking| | Talking to others to convey information effectively. |
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Writing| | Communicating effectively in writing as appropriate for the needs of the audience. |
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Time Management| | Managing one's own time and the time of others. |
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Active Learning| | Understanding the implications of new information for both current and future problem-solving and decision-making. |
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Coordination| | Adjusting actions in relation to others' actions. |
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Monitoring| | Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. |
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Judgment and Decision Making| | Considering the relative costs and benefits of potential actions to choose the most appropriate one. |
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Persuasion| | Persuading others to change their minds or behavior. |
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Management of Personnel Resources| | Motivating, developing, and directing people as they work, identifying the best people for the job. |
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Complex Problem Solving| | Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. |
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Equipment Selection| | Determining the kind of tools and equipment needed to do a job. |
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Negotiation| | Bringing others together and trying to reconcile differences. |
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Operations Analysis| | Analyzing needs and product requirements to create a design. |
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Mathematics| | Using mathematics to solve problems. |
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Operation and Control| | Controlling operations of equipment or systems. |
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Systems Evaluation| | Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system. |
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Quality Control Analysis| | Conducting tests and inspections of products, services, or processes to evaluate quality or performance. |
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Management of Financial Resources| | Determining how money will be spent to get the work done, and accounting for these expenditures. |
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Systems Analysis| | Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes. |
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Troubleshooting| | Determining causes of operating errors and deciding what to do about it. |
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Management of Material Resources| | Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work. |
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Equipment Maintenance| | Performing routine maintenance on equipment and determining when and what kind of maintenance is needed. |
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Technology Design| | Generating or adapting equipment and technology to serve user needs. |
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Programming| | Writing computer programs for various purposes. |
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Installation| | Installing equipment, machines, wiring, or programs to meet specifications. |
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Operation Monitoring| | Watching gauges, dials, or other indicators to make sure a machine is working properly. |
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Repairing| | Repairing machines or systems using the needed tools. |
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Science| | Using scientific rules and methods to solve problems. |
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Tasks
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| Make dining and other reservations for patrons, and obtain tickets for events. |
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| Provide information about local features such as shopping, dining, nightlife, and recreational destinations. |
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| Make travel arrangements for sightseeing and other tours. |
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| Receive, store, and deliver luggage and mail. |
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| Perform office duties on a temporary basis when needed. |
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| Pick up and deliver items, or run errands for guests. |
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| Carry out unusual requests such as searching for hard-to-find items and arranging for exotic services such as hot-air balloon rides. |
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| Plan special events, parties, and meetings, which may include booking musicians or celebrities to appear. |
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| Arrange for the replacement of items lost by travelers. |
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| Arrange for interpreters or translators when patrons require such services. |
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Career Activities
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| Performing for or Working Directly with the Public |
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| answer customer or public inquiries |
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| provide clients with travel information |
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| provide customer service |
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| provide customers with travel assistance |
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| provide directions or other information to visitors |
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| provide guests with assistance |
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| Updating and Using Relevant Knowledge |
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| use oral or written communication techniques |
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| Coordinating the Work and Activities of Others |
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| coordinate banquets, meetings or related events |
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| Scheduling Work and Activities |
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| schedule guest recreational activities |
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| schedule restaurant reservations |
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| Performing General Physical Activities |
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| deliver or obtain mail, messages, records, food or other items |
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| load/unload passenger luggage or cargo |
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Career Context
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| Telephone |
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| Contact With Others |
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| Face-to-Face Discussions |
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| Deal With External Customers |
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| Work With Work Group or Team |
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| Indoors, Environmentally Controlled |
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| Frequency of Decision Making |
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| Freedom to Make Decisions |
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| Impact of Decisions on Co-workers or Company Results |
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| Time Pressure |
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| Importance of Being Exact or Accurate |
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| Spend Time Standing |
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| Structured versus Unstructured Work |
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| Electronic Mail |
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| Physical Proximity |
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| Deal With Unpleasant or Angry People |
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| Letters and Memos |
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| Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls |
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| Sounds, Noise Levels Are Distracting or Uncomfortable |
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| Importance of Repeating Same Tasks |
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| Public Speaking |
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| Spend Time Making Repetitive Motions |
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| Coordinate or Lead Others |
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| Frequency of Conflict Situations |
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| Cramped Work Space, Awkward Positions |
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| Level of Competition |
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| Responsibility for Outcomes and Results |
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| Spend Time Sitting |
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| Responsible for Others' Health and Safety |
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| Spend Time Walking and Running |
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| Spend Time Bending or Twisting the Body |
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| Spend Time Keeping or Regaining Balance |
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| Extremely Bright or Inadequate Lighting |
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| Consequence of Error |
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| Indoors, Not Environmentally Controlled |
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| Exposed to Contaminants |
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| Outdoors, Exposed to Weather |
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| Deal With Physically Aggressive People |
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| Exposed to Minor Burns, Cuts, Bites, or Stings |
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| Outdoors, Under Cover |
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| In an Enclosed Vehicle or Equipment |
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| Pace Determined by Speed of Equipment |
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| Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets |
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| Very Hot or Cold Temperatures |
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| Exposed to Disease or Infections |
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| Exposed to Hazardous Conditions |
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| Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection |
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| Exposed to High Places |
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| Exposed to Radiation |
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| In an Open Vehicle or Equipment |
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| Spend Time Kneeling, Crouching, Stooping, or Crawling |
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Career Styles
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Dependability| | Job requires being reliable, responsible, and dependable, and fulfilling obligations. |
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Self Control| | Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. |
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Cooperation| | Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. |
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Concern for Others| | Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job. |
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Stress Tolerance| | Job requires accepting criticism and dealing calmly and effectively with high stress situations. |
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Attention to Detail| | Job requires being careful about detail and thorough in completing work tasks. |
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Integrity| | Job requires being honest and ethical. |
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Independence| | Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done. |
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Adaptability/Flexibility| | Job requires being open to change (positive or negative) and to considerable variety in the workplace. |
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Initiative| | Job requires a willingness to take on responsibilities and challenges. |
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Leadership| | Job requires a willingness to lead, take charge, and offer opinions and direction. |
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Persistence| | Job requires persistence in the face of obstacles. |
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Social Orientation| | Job requires preferring to work with others rather than alone, and being personally connected with others on the job. |
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Innovation| | Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems. |
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Analytical Thinking| | Job requires analyzing information and using logic to address work-related issues and problems. |
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Achievement/Effort| | Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks. |
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