- Description
- Work Activities
- Abilities
- Interests
- Knowledge
- Wages
- Skills
- Work Values
- Work Styles
- Related Degrees
- Work Context
- Task Ratings
- Education
Job Description: Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; and keeping records of collection and status of accounts.
Bill and Account Collectors spend a lot of their time Getting Information. They are naturally good at Oral Comprehension, Oral Expression, Written Comprehension, and Near Vision. Bill and Account Collectors are typically characterized as being Conventional and Enterprising. They are usually very knowledgable about Customer and Personal Service, Clerical, and Computers and Electronics and are skilled at Speaking and Active Listening.
Work Activities
Getting Information
Organizing, Planning, and Prioritizing Work
Resolving Conflicts and Negotiating with Others
Updating and Using Relevant Knowledge
Establishing and Maintaining Interpersonal Relationships
Communicating with Persons Outside Organization
Communicating with Supervisors, Peers, or Subordinates
Processing Information
Interacting With Computers
Making Decisions and Solving Problems
Performing for or Working Directly with the Public
Documenting/Recording Information
Analyzing Data or Information
Evaluating Information to Determine Compliance with Standards
Identifying Objects, Actions, and Events
Performing Administrative Activities
Coordinating the Work and Activities of Others
Training and Teaching Others
Interpreting the Meaning of Information for Others
Provide Consultation and Advice to Others
Monitor Processes, Materials, or Surroundings
Coaching and Developing Others
Thinking Creatively
Selling or Influencing Others
Scheduling Work and Activities
Developing and Building Teams
Assisting and Caring for Others
Developing Objectives and Strategies
Judging the Qualities of Things, Services, or People
Guiding, Directing, and Motivating Subordinates
Monitoring and Controlling Resources
Handling and Moving Objects
Controlling Machines and Processes
Estimating the Quantifiable Characteristics of Products, Events, or Information
Inspecting Equipment, Structures, or Material
Performing General Physical Activities
Abilities
Oral Comprehension
Oral Expression
Written Comprehension
Near Vision
Written Expression
Inductive Reasoning
Problem Sensitivity
Speech Recognition
Deductive Reasoning
Speech Clarity
Selective Attention
Category Flexibility
Information Ordering
Mathematical Reasoning
Originality
Fluency of Ideas
Number Facility
Perceptual Speed
Flexibility of Closure
Finger Dexterity
Far Vision
Memorization
Time Sharing
Speed of Closure
Visualization
Auditory Attention
Hearing Sensitivity
Arm-Hand Steadiness
Visual Color Discrimination
Control Precision
Manual Dexterity
Interests
Conventional
Enterprising
Social
Realistic
Investigative
Artistic
Knowledge
Customer and Personal Service
Clerical
Computers and Electronics
Mathematics
English Language
Law and Government
Economics and Accounting
Education and Training
Psychology
Sales and Marketing
Administration and Management
Personnel and Human Resources
Communications and Media
Foreign Language
Telecommunications
Sociology and Anthropology
Public Safety and Security
Geography
Production and Processing
Wages
District of Columbia
$38,420
Connecticut
$37,900
Alaska
$37,370
Massachusetts
$36,710
California
$36,700
New Jersey
$35,770
Hawaii
$35,210
Vermont
$34,990
Maryland
$34,870
Michigan
$34,240
New York
$34,200
Rhode Island
$33,710
Washington
$33,680
Minnesota
$33,350
Nevada
$33,230
Oregon
$32,920
Arizona
$32,750
Colorado
$32,740
Virginia
$32,130
New Mexico
$31,780
Delaware
$31,750
Illinois
$31,620
Wisconsin
$31,420
Wyoming
$31,400
Maine
$31,360
New Hampshire
$31,000
Pennsylvania
$30,680
Florida
$30,650
Idaho
$30,230
Georgia
$30,110
Texas
$30,090
North Carolina
$29,880
Indiana
$29,390
Montana
$29,320
Nebraska
$29,290
Utah
$29,180
Ohio
$29,040
Louisiana
$28,900
South Carolina
$28,460
Tennessee
$28,430
Iowa
$28,080
Arkansas
$28,070
South Dakota
$27,900
North Dakota
$27,880
Kentucky
$27,850
Virgin Islands
$27,770
Alabama
$27,590
Missouri
$27,370
Kansas
$27,300
Oklahoma
$26,840
Mississippi
$26,280
West Virginia
$24,920
Guam
$20,190
Puerto Rico
$18,940
Skills
Speaking
Active Listening
Persuasion
Critical Thinking
Reading Comprehension
Social Perceptiveness
Writing
Negotiation
Coordination
Monitoring
Complex Problem Solving
Judgment and Decision Making
Service Orientation
Active Learning
Time Management
Mathematics
Systems Analysis
Instructing
Learning Strategies
Management of Personnel Resources
Systems Evaluation
Operation Monitoring
Programming
Technology Design
Work Values
Relationships
Support
Achievement
Working Conditions
Independence
Recognition
Work Styles
Stress Tolerance
Self Control
Dependability
Integrity
Attention to Detail
Achievement/Effort
Persistence
Independence
Cooperation
Initiative
Adaptability/Flexibility
Analytical Thinking
Concern for Others
Leadership
Social Orientation
Innovation
Related University Degree Programs
Work Context
Telephone
Contact With Others
Spend Time Sitting
Indoors, Environmentally Controlled
Letters and Memos
Frequency of Decision Making
Importance of Repeating Same Tasks
Deal With Unpleasant or Angry People
Work With Work Group or Team
Importance of Being Exact or Accurate
Structured versus Unstructured Work
Time Pressure
Face-to-Face Discussions
Freedom to Make Decisions
Spend Time Making Repetitive Motions
Impact of Decisions on Co-workers or Company Results
Frequency of Conflict Situations
Physical Proximity
Deal With External Customers
Sounds, Noise Levels Are Distracting or Uncomfortable
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
Level of Competition
Electronic Mail
Degree of Automation
Coordinate or Lead Others
Responsibility for Outcomes and Results
Consequence of Error
Duration of Typical Work Week
Exposed to Contaminants
Responsible for Others' Health and Safety
Extremely Bright or Inadequate Lighting
Deal With Physically Aggressive People
Spend Time Standing
Exposed to Disease or Infections
Spend Time Walking and Running
Public Speaking
Very Hot or Cold Temperatures
Spend Time Bending or Twisting the Body
Cramped Work Space, Awkward Positions
Pace Determined by Speed of Equipment
Outdoors, Exposed to Weather
Indoors, Not Environmentally Controlled
In an Enclosed Vehicle or Equipment
Spend Time Kneeling, Crouching, Stooping, or Crawling
Outdoors, Under Cover
Work Schedules
Exposed to Minor Burns, Cuts, Bites, or Stings
Exposed to Hazardous Equipment
Exposed to Hazardous Conditions
Spend Time Keeping or Regaining Balance
Exposed to High Places
Exposed to Radiation
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
Spend Time Climbing Ladders, Scaffolds, or Poles
In an Open Vehicle or Equipment
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
Exposed to Whole Body Vibration
-40 hours-
Duration of Typical Work Week
-A lot of freedom-
Structured versus Unstructured Work
Freedom to Make Decisions
-About half the time-
Spend Time Making Repetitive Motions
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
Spend Time Bending or Twisting the Body
Spend Time Standing
Spend Time Sitting
Spend Time Kneeling, Crouching, Stooping, or Crawling
Spend Time Climbing Ladders, Scaffolds, or Poles
Spend Time Keeping or Regaining Balance
Spend Time Walking and Running
-Completely automated-
Degree of Automation
-Constant contact with others-
Contact With Others
-Contact with others about half the time-
Contact With Others
-Contact with others most of the time-
Contact With Others
-Continually or almost continually-
Spend Time Sitting
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
Spend Time Making Repetitive Motions
Spend Time Keeping or Regaining Balance
Spend Time Walking and Running
Spend Time Standing
Spend Time Kneeling, Crouching, Stooping, or Crawling
Spend Time Climbing Ladders, Scaffolds, or Poles
Spend Time Bending or Twisting the Body
-Every day-
Telephone
Indoors, Environmentally Controlled
Frequency of Decision Making
Face-to-Face Discussions
Letters and Memos
Deal With Unpleasant or Angry People
Time Pressure
Electronic Mail
Frequency of Conflict Situations
Sounds, Noise Levels Are Distracting or Uncomfortable
Extremely Bright or Inadequate Lighting
Deal With Physically Aggressive People
Exposed to Contaminants
Very Hot or Cold Temperatures
Exposed to Disease or Infections
Cramped Work Space, Awkward Positions
Indoors, Not Environmentally Controlled
In an Open Vehicle or Equipment
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
Outdoors, Exposed to Weather
Exposed to Whole Body Vibration
Exposed to Hazardous Equipment
In an Enclosed Vehicle or Equipment
Exposed to High Places
Outdoors, Under Cover
Exposed to Radiation
Public Speaking
Exposed to Minor Burns, Cuts, Bites, or Stings
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
Exposed to Hazardous Conditions
-Extremely competitive-
Level of Competition
-Extremely important-
Importance of Repeating Same Tasks
Work With Work Group or Team
Importance of Being Exact or Accurate
Deal With External Customers
Coordinate or Lead Others
Pace Determined by Speed of Equipment
-Extremely serious-
Consequence of Error
-Fairly important-
Coordinate or Lead Others
Deal With External Customers
Importance of Repeating Same Tasks
Pace Determined by Speed of Equipment
Importance of Being Exact or Accurate
Work With Work Group or Team
-Fairly serious-
Consequence of Error
-High responsibility-
Responsibility for Outcomes and Results
Responsible for Others' Health and Safety
-Highly automated-
Degree of Automation
-Highly competitive-
Level of Competition
-I don't work near other people (beyond 100 ft.)-
Physical Proximity
-I work with others but not closely (e.g., private office)-
Physical Proximity
-Important-
Importance of Being Exact or Accurate
Coordinate or Lead Others
Work With Work Group or Team
Deal With External Customers
Importance of Repeating Same Tasks
Pace Determined by Speed of Equipment
-Important results-
Impact of Decisions on Co-workers or Company Results
-Irregular (changes with weather conditions, production demands, or contract duration)-
Work Schedules
-Less than 40 hours-
Duration of Typical Work Week
-Less than half the time-
Spend Time Standing
Spend Time Walking and Running
Spend Time Bending or Twisting the Body
Spend Time Kneeling, Crouching, Stooping, or Crawling
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
Spend Time Making Repetitive Motions
Spend Time Keeping or Regaining Balance
Spend Time Climbing Ladders, Scaffolds, or Poles
Spend Time Sitting
-Limited freedom-
Freedom to Make Decisions
Structured versus Unstructured Work
-Limited responsibility-
Responsibility for Outcomes and Results
Responsible for Others' Health and Safety
-Minor results-
Impact of Decisions on Co-workers or Company Results
-Moderate responsibility-
Responsibility for Outcomes and Results
Responsible for Others' Health and Safety
-Moderate results-
Impact of Decisions on Co-workers or Company Results
-Moderately automated-
Degree of Automation
-Moderately close (at arm's length)-
Physical Proximity
-Moderately competitive-
Level of Competition
-More than 40 hours-
Duration of Typical Work Week
-More than half the time-
Spend Time Making Repetitive Motions
Spend Time Sitting
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
Spend Time Kneeling, Crouching, Stooping, or Crawling
Spend Time Climbing Ladders, Scaffolds, or Poles
Spend Time Bending or Twisting the Body
Spend Time Keeping or Regaining Balance
Spend Time Walking and Running
Spend Time Standing
-Never-
In an Open Vehicle or Equipment
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
Exposed to Whole Body Vibration
Exposed to Radiation
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
Spend Time Climbing Ladders, Scaffolds, or Poles
Exposed to High Places
Exposed to Hazardous Conditions
Exposed to Hazardous Equipment
Spend Time Keeping or Regaining Balance
Exposed to Minor Burns, Cuts, Bites, or Stings
Outdoors, Under Cover
Outdoors, Exposed to Weather
Indoors, Not Environmentally Controlled
In an Enclosed Vehicle or Equipment
Spend Time Kneeling, Crouching, Stooping, or Crawling
Cramped Work Space, Awkward Positions
Very Hot or Cold Temperatures
Exposed to Disease or Infections
Public Speaking
Extremely Bright or Inadequate Lighting
Deal With Physically Aggressive People
Spend Time Bending or Twisting the Body
Exposed to Contaminants
Spend Time Walking and Running
Electronic Mail
Spend Time Standing
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
Sounds, Noise Levels Are Distracting or Uncomfortable
Indoors, Environmentally Controlled
Face-to-Face Discussions
Spend Time Making Repetitive Motions
Frequency of Decision Making
Frequency of Conflict Situations
Letters and Memos
Time Pressure
Deal With Unpleasant or Angry People
Telephone
Spend Time Sitting
-No contact with others-
Contact With Others
-No freedom-
Structured versus Unstructured Work
Freedom to Make Decisions
-No responsibility-
Responsible for Others' Health and Safety
Responsibility for Outcomes and Results
-No results-
Impact of Decisions on Co-workers or Company Results
-Not at all automated-
Degree of Automation
-Not at all competitive-
Level of Competition
-Not important at all-
Pace Determined by Speed of Equipment
Deal With External Customers
Coordinate or Lead Others
Work With Work Group or Team
Importance of Repeating Same Tasks
Importance of Being Exact or Accurate
-Not serious at all-
Consequence of Error
-Occasional contact with others-
Contact With Others
-Once a month or more but not every week-
Frequency of Conflict Situations
Face-to-Face Discussions
Time Pressure
Public Speaking
Sounds, Noise Levels Are Distracting or Uncomfortable
Letters and Memos
Exposed to Disease or Infections
Deal With Unpleasant or Angry People
Electronic Mail
Outdoors, Under Cover
Deal With Physically Aggressive People
Exposed to Contaminants
In an Enclosed Vehicle or Equipment
Frequency of Decision Making
Exposed to High Places
Very Hot or Cold Temperatures
Exposed to Radiation
Exposed to Minor Burns, Cuts, Bites, or Stings
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
Indoors, Not Environmentally Controlled
Cramped Work Space, Awkward Positions
Exposed to Hazardous Conditions
In an Open Vehicle or Equipment
Extremely Bright or Inadequate Lighting
Telephone
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
Outdoors, Exposed to Weather
Exposed to Whole Body Vibration
Exposed to Hazardous Equipment
Indoors, Environmentally Controlled
-Once a week or more but not every day-
Deal With Unpleasant or Angry People
Time Pressure
Sounds, Noise Levels Are Distracting or Uncomfortable
Letters and Memos
Frequency of Conflict Situations
Frequency of Decision Making
Outdoors, Exposed to Weather
Face-to-Face Discussions
Exposed to Contaminants
Exposed to Disease or Infections
Electronic Mail
Indoors, Not Environmentally Controlled
In an Enclosed Vehicle or Equipment
Public Speaking
Indoors, Environmentally Controlled
Cramped Work Space, Awkward Positions
Very Hot or Cold Temperatures
Exposed to Hazardous Conditions
Exposed to Hazardous Equipment
Extremely Bright or Inadequate Lighting
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
Deal With Physically Aggressive People
In an Open Vehicle or Equipment
Telephone
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
Exposed to Whole Body Vibration
Exposed to High Places
Outdoors, Under Cover
Exposed to Radiation
Exposed to Minor Burns, Cuts, Bites, or Stings
-Once a year or more but not every month-
Deal With Physically Aggressive People
Exposed to Contaminants
Cramped Work Space, Awkward Positions
Frequency of Conflict Situations
Very Hot or Cold Temperatures
Extremely Bright or Inadequate Lighting
Public Speaking
Deal With Unpleasant or Angry People
Sounds, Noise Levels Are Distracting or Uncomfortable
Frequency of Decision Making
Indoors, Not Environmentally Controlled
Exposed to Minor Burns, Cuts, Bites, or Stings
Time Pressure
In an Enclosed Vehicle or Equipment
Exposed to Disease or Infections
Electronic Mail
Letters and Memos
Exposed to High Places
Outdoors, Under Cover
Exposed to Hazardous Equipment
Outdoors, Exposed to Weather
Exposed to Whole Body Vibration
Face-to-Face Discussions
Indoors, Environmentally Controlled
Exposed to Radiation
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
Exposed to Hazardous Conditions
In an Open Vehicle or Equipment
Telephone
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
-Regular (established routine, set schedule)-
Work Schedules
-Seasonal (only during certain times of the year)-
Work Schedules
-Serious-
Consequence of Error
-Slightly automated-
Degree of Automation
-Slightly close (e.g., shared office)-
Physical Proximity
-Slightly competitive-
Level of Competition
-Some freedom-
Freedom to Make Decisions
Structured versus Unstructured Work
-Very close (near touching)-
Physical Proximity
-Very high responsibility-
Responsibility for Outcomes and Results
Responsible for Others' Health and Safety
-Very important-
Work With Work Group or Team
Importance of Repeating Same Tasks
Importance of Being Exact or Accurate
Coordinate or Lead Others
Deal With External Customers
Pace Determined by Speed of Equipment
-Very important results-
Impact of Decisions on Co-workers or Company Results
-Very little freedom-
Structured versus Unstructured Work
Freedom to Make Decisions
-Very serious-
Consequence of Error
Task Ratings
- Importance Core-
Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
Advise customers of necessary actions and strategies for debt repayment.
Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
Locate and monitor overdue accounts, using computers and a variety of automated systems.
Answer customer questions regarding problems with their accounts.
Record information about financial status of customers and status of collection efforts.
Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports.
Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
- Importance Supplemental-
Receive payments and post amounts paid to customer accounts.
Contact insurance companies to check on status of claims payments and write appeal letters for denial on claims.
Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts.
Negotiate credit extensions when necessary.
- Relevance of Task Core-
Answer customer questions regarding problems with their accounts.
Advise customers of necessary actions and strategies for debt repayment.
Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
Record information about financial status of customers and status of collection efforts.
Locate and monitor overdue accounts, using computers and a variety of automated systems.
Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports.
- Relevance of Task Supplemental-
Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts.
Receive payments and post amounts paid to customer accounts.
Negotiate credit extensions when necessary.
Contact insurance companies to check on status of claims payments and write appeal letters for denial on claims.
-Daily Frequency of Task (Categories 1-7) Core-
Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports.
Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
Record information about financial status of customers and status of collection efforts.
Locate and monitor overdue accounts, using computers and a variety of automated systems.
Advise customers of necessary actions and strategies for debt repayment.
Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
Answer customer questions regarding problems with their accounts.
Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
-Daily Frequency of Task (Categories 1-7) Supplemental-
Negotiate credit extensions when necessary.
Receive payments and post amounts paid to customer accounts.
Contact insurance companies to check on status of claims payments and write appeal letters for denial on claims.
Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts.
-Hourly or more Frequency of Task (Categories 1-7) Core-
Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
Advise customers of necessary actions and strategies for debt repayment.
Locate and monitor overdue accounts, using computers and a variety of automated systems.
Answer customer questions regarding problems with their accounts.
Record information about financial status of customers and status of collection efforts.
Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports.
-Hourly or more Frequency of Task (Categories 1-7) Supplemental-
Receive payments and post amounts paid to customer accounts.
Contact insurance companies to check on status of claims payments and write appeal letters for denial on claims.
Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts.
Negotiate credit extensions when necessary.
-More than monthly Frequency of Task (Categories 1-7) Core-
Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
Record information about financial status of customers and status of collection efforts.
Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports.
Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
Answer customer questions regarding problems with their accounts.
Locate and monitor overdue accounts, using computers and a variety of automated systems.
Advise customers of necessary actions and strategies for debt repayment.
-More than monthly Frequency of Task (Categories 1-7) Supplemental-
Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts.
Negotiate credit extensions when necessary.
Contact insurance companies to check on status of claims payments and write appeal letters for denial on claims.
Receive payments and post amounts paid to customer accounts.
-More than weekly Frequency of Task (Categories 1-7) Core-
Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports.
Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
Advise customers of necessary actions and strategies for debt repayment.
Answer customer questions regarding problems with their accounts.
Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
Locate and monitor overdue accounts, using computers and a variety of automated systems.
Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
Record information about financial status of customers and status of collection efforts.
-More than weekly Frequency of Task (Categories 1-7) Supplemental-
Negotiate credit extensions when necessary.
Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts.
Contact insurance companies to check on status of claims payments and write appeal letters for denial on claims.
Receive payments and post amounts paid to customer accounts.
-More than yearly Frequency of Task (Categories 1-7) Core-
Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports.
Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
Record information about financial status of customers and status of collection efforts.
Advise customers of necessary actions and strategies for debt repayment.
Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
Locate and monitor overdue accounts, using computers and a variety of automated systems.
Answer customer questions regarding problems with their accounts.
-More than yearly Frequency of Task (Categories 1-7) Supplemental-
Contact insurance companies to check on status of claims payments and write appeal letters for denial on claims.
Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts.
Negotiate credit extensions when necessary.
Receive payments and post amounts paid to customer accounts.
-Several times daily Frequency of Task (Categories 1-7) Core-
Answer customer questions regarding problems with their accounts.
Record information about financial status of customers and status of collection efforts.
Locate and monitor overdue accounts, using computers and a variety of automated systems.
Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports.
Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
Advise customers of necessary actions and strategies for debt repayment.
Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
-Several times daily Frequency of Task (Categories 1-7) Supplemental-
Receive payments and post amounts paid to customer accounts.
Contact insurance companies to check on status of claims payments and write appeal letters for denial on claims.
Negotiate credit extensions when necessary.
Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts.
-Yearly or less Frequency of Task (Categories 1-7) Core-
Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports.
Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
Advise customers of necessary actions and strategies for debt repayment.
Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
Record information about financial status of customers and status of collection efforts.
Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
Answer customer questions regarding problems with their accounts.
Locate and monitor overdue accounts, using computers and a variety of automated systems.
Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
-Yearly or less Frequency of Task (Categories 1-7) Supplemental-
Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts.
Contact insurance companies to check on status of claims payments and write appeal letters for denial on claims.
Negotiate credit extensions when necessary.
Receive payments and post amounts paid to customer accounts.
Education Training Experience
-On-Site or In-Plant Training-
None
Up to and including 1 month
Over 1 month, up to and including 3 months
Over 3 months, up to and including 6 months
Over 6 months, up to and including 1 year
Over 1 year, up to and including 2 years
-On-the-Job Training-
None or short demonstration
Anything beyond short demonstration, up to and including 1 month
Over 1 month, up to and including 3 months
Over 3 months, up to and including 6 months
Over 6 months, up to and including 1 year
Over 1 year, up to and including 2 years
-Related Work Experience-
None
Up to and including 1 month
Over 1 month, up to and including 3 months
Over 3 months, up to and including 6 months
Over 6 months, up to and including 1 year
Over 1 year, up to and including 2 years
Over 2 years, up to and including 4 years
Over 4 years, up to and including 6 years
Over 6 years, up to and including 8 years
Over 8 years, up to and including 10 years
-Required Level of Education-
Less than a High School Diploma
High School Diploma (or GED or High School Equivalence Certificate)
Post-Secondary Certificate - awarded for training completed after high school (for example, in Personnel Services, Engineering-related Technologies, Vocational Home Economics, Construction Trades, Mechanics and Repairers, Precision Production Trades)
Some College Courses
Associate's Degree (or other 2-year degree)
Bachelor's Degree