Arbitrators, Mediators, and Conciliators

Job Description: Facilitate negotiation and conflict resolution through dialogue. Resolve conflicts outside of the court system by mutual consent of parties involved.

Arbitrators, Mediators, and Conciliators spend a lot of their time Resolving Conflicts and Negotiating with Others. They are naturally good at Oral Expression, Oral Comprehension, Near Vision, and Written Expression. Arbitrators, Mediators, and Conciliators are typically characterized as being Social and Enterprising. They are usually very knowledgable about Customer and Personal Service, English Language, and Education and Training and are skilled at Negotiation and Active Listening.

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Work Activities

Resolving Conflicts and Negotiating with Others
  
Establishing and Maintaining Interpersonal Relationships
  
Communicating with Persons Outside Organization
  
Communicating with Supervisors, Peers, or Subordinates
  
Getting Information
  
Organizing, Planning, and Prioritizing Work
  
Making Decisions and Solving Problems
  
Updating and Using Relevant Knowledge
  
Thinking Creatively
  
Provide Consultation and Advice to Others
  
Judging the Qualities of Things, Services, or People
  
Analyzing Data or Information
  
Performing for or Working Directly with the Public
  
Processing Information
  
Identifying Objects, Actions, and Events
  
Scheduling Work and Activities
  
Documenting/Recording Information
  
Selling or Influencing Others
  
Interpreting the Meaning of Information for Others
  
Training and Teaching Others
  
Performing Administrative Activities
  
Developing and Building Teams
  
Coaching and Developing Others
  
Monitor Processes, Materials, or Surroundings
  
Developing Objectives and Strategies
  
Coordinating the Work and Activities of Others
  
Evaluating Information to Determine Compliance with Standards
  
Interacting With Computers
  
Assisting and Caring for Others
  
Guiding, Directing, and Motivating Subordinates
  
Monitoring and Controlling Resources
  
Estimating the Quantifiable Characteristics of Products, Events, or Information
  
Controlling Machines and Processes
  
Handling and Moving Objects
  
Operating Vehicles, Mechanized Devices, or Equipment
  
Inspecting Equipment, Structures, or Material
  
Performing General Physical Activities
  

Abilities

Oral Expression
  
Oral Comprehension
  
Near Vision
  
Written Expression
  
Written Comprehension
  
Deductive Reasoning
  
Problem Sensitivity
  
Speech Clarity
  
Speech Recognition
  
Inductive Reasoning
  
Originality
  
Fluency of Ideas
  
Information Ordering
  
Category Flexibility
  
Flexibility of Closure
  
Speed of Closure
  
Selective Attention
  
Time Sharing
  
Far Vision
  
Perceptual Speed
  
Finger Dexterity
  
Mathematical Reasoning
  
Memorization
  
Visualization
  
Auditory Attention
  
Visual Color Discrimination
  
Hearing Sensitivity
  
Number Facility
  
Control Precision
  
Depth Perception
  
Multilimb Coordination
  

Interests

Social
  
Enterprising
  
Conventional
  
Artistic
  
Investigative
  
Realistic
  

Knowledge

Customer and Personal Service
  
English Language
  
Education and Training
  
Law and Government
  
Psychology
  
Personnel and Human Resources
  
Clerical
  
Sociology and Anthropology
  
Mathematics
  
Computers and Electronics
  
Therapy and Counseling
  
Philosophy and Theology
  
Administration and Management
  
Sales and Marketing
  
Communications and Media
  
Economics and Accounting
  
Foreign Language
  
History and Archeology
  
Geography
  
Building and Construction
  
Telecommunications
  
Production and Processing
  
Public Safety and Security
  
Transportation
  
Mechanical
  
Design
  
Engineering and Technology
  
Biology
  
Medicine and Dentistry
  
Physics
  

Wages

Virginia
$128,860  
 
New Jersey
$84,390  
 
Illinois
$83,560  
 
California
$81,250  
 
New Mexico
$78,460  
 
Minnesota
$72,110  
 
Connecticut
$70,720  
 
New York
$70,630  
 
District of Columbia
$67,040  
 
Oklahoma
$64,500  
 
Washington
$64,000  
 
Colorado
$61,910  
 
Oregon
$59,910  
 
Missouri
$59,660  
 
Nevada
$58,890  
 
Pennsylvania
$57,400  
 
Ohio
$56,040  
 
Iowa
$55,380  
 
Arizona
$55,040  
 
Massachusetts
$52,310  
 
Maine
$52,110  
 
Maryland
$51,510  
 
Nebraska
$49,990  
 
Utah
$47,550  
 
Michigan
$45,910  
 
Wisconsin
$45,220  
 
Georgia
$42,350  
 
South Carolina
$41,850  
 
Florida
$40,260  
 
Kansas
$40,030  
 
Texas
$39,570  
 
Delaware
$39,020  
 
Indiana
$38,310  
 
West Virginia
$38,060  
 
Louisiana
$37,520  
 
Puerto Rico
$34,740  
 
Tennessee
$34,080  
 
Mississippi
$32,120  
 
Alabama
$31,140  
 

Skills

Negotiation
  
Active Listening
  
Speaking
  
Persuasion
  
Critical Thinking
  
Reading Comprehension
  
Writing
  
Judgment and Decision Making
  
Social Perceptiveness
  
Monitoring
  
Complex Problem Solving
  
Active Learning
  
Coordination
  
Service Orientation
  
Time Management
  
Instructing
  
Systems Analysis
  
Systems Evaluation
  
Learning Strategies
  
Operations Analysis
  
Management of Personnel Resources
  
Science
  
Operation Monitoring
  
Mathematics
  
Operation and Control
  
Technology Design
  
Programming
  

Work Values

Relationships
  
Achievement
  
Independence
  
Recognition
  
Working Conditions
  
Support
  

Work Styles

Integrity
  
Concern for Others
  
Self Control
  
Cooperation
  
Stress Tolerance
  
Dependability
  
Persistence
  
Analytical Thinking
  
Initiative
  
Independence
  
Adaptability/Flexibility
  
Attention to Detail
  
Leadership
  
Innovation
  
Achievement/Effort
  
Social Orientation
  

Related University Degree Programs

Work Context

Telephone
  
Freedom to Make Decisions
  
Spend Time Sitting
  
Contact With Others
  
Electronic Mail
  
Structured versus Unstructured Work
  
Face-to-Face Discussions
  
Frequency of Conflict Situations
  
Impact of Decisions on Co-workers or Company Results
  
Indoors, Environmentally Controlled
  
Letters and Memos
  
Frequency of Decision Making
  
Importance of Being Exact or Accurate
  
Time Pressure
  
Deal With External Customers
  
Deal With Unpleasant or Angry People
  
Physical Proximity
  
Coordinate or Lead Others
  
Work With Work Group or Team
  
Level of Competition
  
Public Speaking
  
Consequence of Error
  
In an Enclosed Vehicle or Equipment
  
Importance of Repeating Same Tasks
  
Duration of Typical Work Week
  
Responsibility for Outcomes and Results
  
Spend Time Standing
  
Deal With Physically Aggressive People
  
Sounds, Noise Levels Are Distracting or Uncomfortable
  
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
  
Responsible for Others' Health and Safety
  
Spend Time Making Repetitive Motions
  
Indoors, Not Environmentally Controlled
  
Spend Time Walking and Running
  
Degree of Automation
  
Exposed to Contaminants
  
Outdoors, Exposed to Weather
  
Very Hot or Cold Temperatures
  
Exposed to Disease or Infections
  
Work Schedules
  
Extremely Bright or Inadequate Lighting
  
Cramped Work Space, Awkward Positions
  
Spend Time Bending or Twisting the Body
  
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
  
Exposed to Hazardous Conditions
  
Exposed to Minor Burns, Cuts, Bites, or Stings
  
In an Open Vehicle or Equipment
  
Exposed to Hazardous Equipment
  
Outdoors, Under Cover
  
Spend Time Keeping or Regaining Balance
  
Pace Determined by Speed of Equipment
  
Spend Time Kneeling, Crouching, Stooping, or Crawling
  
Exposed to Radiation
  
Spend Time Climbing Ladders, Scaffolds, or Poles
  
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
  
Exposed to Whole Body Vibration
  
Exposed to High Places
  

-40 hours-

Duration of Typical Work Week
  

-A lot of freedom-

Freedom to Make Decisions
  
Structured versus Unstructured Work
  

-About half the time-

Spend Time Making Repetitive Motions
  
Spend Time Standing
  
Spend Time Walking and Running
  
Spend Time Bending or Twisting the Body
  
Spend Time Keeping or Regaining Balance
  
Spend Time Sitting
  
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
  
Spend Time Kneeling, Crouching, Stooping, or Crawling
  
Spend Time Climbing Ladders, Scaffolds, or Poles
  

-Completely automated-

Degree of Automation
  

-Constant contact with others-

Contact With Others
  

-Contact with others about half the time-

Contact With Others
  

-Contact with others most of the time-

Contact With Others
  

-Continually or almost continually-

Spend Time Sitting
  
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
  
Spend Time Making Repetitive Motions
  
Spend Time Keeping or Regaining Balance
  
Spend Time Walking and Running
  
Spend Time Standing
  
Spend Time Kneeling, Crouching, Stooping, or Crawling
  
Spend Time Climbing Ladders, Scaffolds, or Poles
  
Spend Time Bending or Twisting the Body
  

-Every day-

Telephone
  
Electronic Mail
  
Indoors, Environmentally Controlled
  
Frequency of Conflict Situations
  
Face-to-Face Discussions
  
Frequency of Decision Making
  
Letters and Memos
  
Deal With Unpleasant or Angry People
  
In an Enclosed Vehicle or Equipment
  
Time Pressure
  
Public Speaking
  
Sounds, Noise Levels Are Distracting or Uncomfortable
  
Exposed to Disease or Infections
  
Exposed to Contaminants
  
Cramped Work Space, Awkward Positions
  
In an Open Vehicle or Equipment
  
Extremely Bright or Inadequate Lighting
  
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
  
Outdoors, Exposed to Weather
  
Exposed to Whole Body Vibration
  
Exposed to Hazardous Equipment
  
Exposed to High Places
  
Outdoors, Under Cover
  
Very Hot or Cold Temperatures
  
Exposed to Radiation
  
Exposed to Minor Burns, Cuts, Bites, or Stings
  
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
  
Indoors, Not Environmentally Controlled
  
Exposed to Hazardous Conditions
  
Deal With Physically Aggressive People
  

-Extremely competitive-

Level of Competition
  

-Extremely important-

Deal With External Customers
  
Importance of Being Exact or Accurate
  
Work With Work Group or Team
  
Coordinate or Lead Others
  
Importance of Repeating Same Tasks
  
Pace Determined by Speed of Equipment
  

-Extremely serious-

Consequence of Error
  

-Fairly important-

Importance of Repeating Same Tasks
  
Coordinate or Lead Others
  
Work With Work Group or Team
  
Pace Determined by Speed of Equipment
  
Deal With External Customers
  
Importance of Being Exact or Accurate
  

-Fairly serious-

Consequence of Error
  

-High responsibility-

Responsibility for Outcomes and Results
  
Responsible for Others' Health and Safety
  

-Highly automated-

Degree of Automation
  

-Highly competitive-

Level of Competition
  

-I don't work near other people (beyond 100 ft.)-

Physical Proximity
  

-I work with others but not closely (e.g., private office)-

Physical Proximity
  

-Important-

Work With Work Group or Team
  
Importance of Being Exact or Accurate
  
Coordinate or Lead Others
  
Importance of Repeating Same Tasks
  
Deal With External Customers
  
Pace Determined by Speed of Equipment
  

-Important results-

Impact of Decisions on Co-workers or Company Results
  

-Irregular (changes with weather conditions, production demands, or contract duration)-

Work Schedules
  

-Less than 40 hours-

Duration of Typical Work Week
  

-Less than half the time-

Spend Time Standing
  
Spend Time Walking and Running
  
Spend Time Making Repetitive Motions
  
Spend Time Bending or Twisting the Body
  
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
  
Spend Time Kneeling, Crouching, Stooping, or Crawling
  
Spend Time Keeping or Regaining Balance
  
Spend Time Climbing Ladders, Scaffolds, or Poles
  
Spend Time Sitting
  

-Limited freedom-

Freedom to Make Decisions
  
Structured versus Unstructured Work
  

-Limited responsibility-

Responsible for Others' Health and Safety
  
Responsibility for Outcomes and Results
  

-Minor results-

Impact of Decisions on Co-workers or Company Results
  

-Moderate responsibility-

Responsibility for Outcomes and Results
  
Responsible for Others' Health and Safety
  

-Moderate results-

Impact of Decisions on Co-workers or Company Results
  

-Moderately automated-

Degree of Automation
  

-Moderately close (at arm's length)-

Physical Proximity
  

-Moderately competitive-

Level of Competition
  

-More than 40 hours-

Duration of Typical Work Week
  

-More than half the time-

Spend Time Sitting
  
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
  
Spend Time Standing
  
Spend Time Making Repetitive Motions
  
Spend Time Bending or Twisting the Body
  
Spend Time Kneeling, Crouching, Stooping, or Crawling
  
Spend Time Climbing Ladders, Scaffolds, or Poles
  
Spend Time Keeping or Regaining Balance
  
Spend Time Walking and Running
  

-Never-

Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
  
Exposed to Whole Body Vibration
  
Exposed to High Places
  
Exposed to Radiation
  
Spend Time Climbing Ladders, Scaffolds, or Poles
  
Spend Time Keeping or Regaining Balance
  
Spend Time Kneeling, Crouching, Stooping, or Crawling
  
Outdoors, Under Cover
  
Exposed to Hazardous Equipment
  
In an Open Vehicle or Equipment
  
Exposed to Minor Burns, Cuts, Bites, or Stings
  
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
  
Exposed to Hazardous Conditions
  
Cramped Work Space, Awkward Positions
  
Spend Time Bending or Twisting the Body
  
Exposed to Disease or Infections
  
Outdoors, Exposed to Weather
  
Extremely Bright or Inadequate Lighting
  
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
  
Very Hot or Cold Temperatures
  
Exposed to Contaminants
  
Sounds, Noise Levels Are Distracting or Uncomfortable
  
Indoors, Not Environmentally Controlled
  
Spend Time Making Repetitive Motions
  
In an Enclosed Vehicle or Equipment
  
Deal With Physically Aggressive People
  
Spend Time Walking and Running
  
Public Speaking
  
Spend Time Standing
  
Indoors, Environmentally Controlled
  
Deal With Unpleasant or Angry People
  
Face-to-Face Discussions
  
Frequency of Decision Making
  
Frequency of Conflict Situations
  
Electronic Mail
  
Telephone
  
Spend Time Sitting
  
Time Pressure
  
Letters and Memos
  

-No contact with others-

Contact With Others
  

-No freedom-

Structured versus Unstructured Work
  
Freedom to Make Decisions
  

-No responsibility-

Responsible for Others' Health and Safety
  
Responsibility for Outcomes and Results
  

-No results-

Impact of Decisions on Co-workers or Company Results
  

-Not at all automated-

Degree of Automation
  

-Not at all competitive-

Level of Competition
  

-Not important at all-

Pace Determined by Speed of Equipment
  
Importance of Repeating Same Tasks
  
Work With Work Group or Team
  
Coordinate or Lead Others
  
Deal With External Customers
  
Importance of Being Exact or Accurate
  

-Not serious at all-

Consequence of Error
  

-Occasional contact with others-

Contact With Others
  

-Once a month or more but not every week-

Public Speaking
  
Time Pressure
  
Letters and Memos
  
Deal With Physically Aggressive People
  
Frequency of Decision Making
  
Telephone
  
Sounds, Noise Levels Are Distracting or Uncomfortable
  
Deal With Unpleasant or Angry People
  
Electronic Mail
  
Indoors, Not Environmentally Controlled
  
Very Hot or Cold Temperatures
  
Exposed to Disease or Infections
  
Exposed to Contaminants
  
Face-to-Face Discussions
  
Indoors, Environmentally Controlled
  
In an Enclosed Vehicle or Equipment
  
Exposed to Minor Burns, Cuts, Bites, or Stings
  
In an Open Vehicle or Equipment
  
Outdoors, Exposed to Weather
  
Extremely Bright or Inadequate Lighting
  
Frequency of Conflict Situations
  
Exposed to High Places
  
Outdoors, Under Cover
  
Exposed to Radiation
  
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
  
Cramped Work Space, Awkward Positions
  
Exposed to Hazardous Conditions
  
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
  
Exposed to Whole Body Vibration
  
Exposed to Hazardous Equipment
  

-Once a week or more but not every day-

Time Pressure
  
Deal With Unpleasant or Angry People
  
Face-to-Face Discussions
  
Letters and Memos
  
Frequency of Conflict Situations
  
Frequency of Decision Making
  
Indoors, Environmentally Controlled
  
In an Enclosed Vehicle or Equipment
  
Electronic Mail
  
Public Speaking
  
Outdoors, Exposed to Weather
  
Deal With Physically Aggressive People
  
Indoors, Not Environmentally Controlled
  
Telephone
  
Sounds, Noise Levels Are Distracting or Uncomfortable
  
Extremely Bright or Inadequate Lighting
  
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
  
Cramped Work Space, Awkward Positions
  
Exposed to Hazardous Conditions
  
In an Open Vehicle or Equipment
  
Exposed to Disease or Infections
  
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
  
Exposed to Whole Body Vibration
  
Exposed to Hazardous Equipment
  
Exposed to Contaminants
  
Exposed to High Places
  
Outdoors, Under Cover
  
Very Hot or Cold Temperatures
  
Exposed to Radiation
  
Exposed to Minor Burns, Cuts, Bites, or Stings
  

-Once a year or more but not every month-

Indoors, Not Environmentally Controlled
  
Deal With Physically Aggressive People
  
Exposed to Contaminants
  
Sounds, Noise Levels Are Distracting or Uncomfortable
  
Very Hot or Cold Temperatures
  
Extremely Bright or Inadequate Lighting
  
Public Speaking
  
Cramped Work Space, Awkward Positions
  
Exposed to Hazardous Conditions
  
Outdoors, Exposed to Weather
  
Deal With Unpleasant or Angry People
  
Exposed to Disease or Infections
  
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
  
Frequency of Decision Making
  
Exposed to Hazardous Equipment
  
Outdoors, Under Cover
  
In an Enclosed Vehicle or Equipment
  
Exposed to Minor Burns, Cuts, Bites, or Stings
  
Frequency of Conflict Situations
  
In an Open Vehicle or Equipment
  
Indoors, Environmentally Controlled
  
Letters and Memos
  
Time Pressure
  
Face-to-Face Discussions
  
Electronic Mail
  
Exposed to Whole Body Vibration
  
Exposed to High Places
  
Exposed to Radiation
  
Telephone
  
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
  

-Regular (established routine, set schedule)-

Work Schedules
  

-Seasonal (only during certain times of the year)-

Work Schedules
  

-Serious-

Consequence of Error
  

-Slightly automated-

Degree of Automation
  

-Slightly close (e.g., shared office)-

Physical Proximity
  

-Slightly competitive-

Level of Competition
  

-Some freedom-

Structured versus Unstructured Work
  
Freedom to Make Decisions
  

-Very close (near touching)-

Physical Proximity
  

-Very high responsibility-

Responsibility for Outcomes and Results
  
Responsible for Others' Health and Safety
  

-Very important-

Importance of Being Exact or Accurate
  
Coordinate or Lead Others
  
Deal With External Customers
  
Work With Work Group or Team
  
Importance of Repeating Same Tasks
  
Pace Determined by Speed of Equipment
  

-Very important results-

Impact of Decisions on Co-workers or Company Results
  

-Very little freedom-

Structured versus Unstructured Work
  
Freedom to Make Decisions
  

-Very serious-

Consequence of Error
  

Task Ratings

- Importance Core-

Confer with disputants to clarify issues, identify underlying concerns, and develop an understanding of their respective needs and interests.
  
Use mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives, and to guide parties toward mutual agreement.
  
Set up appointments for parties to meet for mediation.
  
Prepare settlement agreements for disputants to sign.
  
Organize and deliver public presentations about mediation to organizations such as community agencies and schools.
  

- Importance Supplemental-

Analyze evidence and apply relevant laws, regulations, policies, and precedents in order to reach conclusions.
  
Prepare written opinions and decisions regarding cases.
  
Arrange and conduct hearings to obtain information and evidence relative to disposition of claims.
  
Rule on exceptions, motions, and admissibility of evidence.
  
Determine existence and amount of liability, according to evidence, laws, and administrative and judicial precedents.
  
Review and evaluate information from documents such as claim applications, birth or death certificates, and physician or employer records.
  
Interview claimants, agents, or witnesses to obtain information about disputed issues.
  
Research laws, regulations, policies, and precedent decisions to prepare for hearings.
  
Notify claimants of denied claims and appeal rights.
  
Recommend acceptance or rejection of compromise settlement offers.
  
Conduct initial meetings with disputants to outline the arbitration process, settle procedural matters such as fees, and determine details such as witness numbers and time requirements.
  
Participate in court proceedings.
  
Issue subpoenas and administer oaths to prepare for formal hearings.
  
Authorize payment of valid claims.
  
Conduct studies of appeals procedures in order to ensure adherence to legal requirements and to facilitate disposition of cases.
  

- Relevance of Task Core-

Confer with disputants to clarify issues, identify underlying concerns, and develop an understanding of their respective needs and interests.
  
Use mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives, and to guide parties toward mutual agreement.
  
Set up appointments for parties to meet for mediation.
  
Organize and deliver public presentations about mediation to organizations such as community agencies and schools.
  
Prepare settlement agreements for disputants to sign.
  

- Relevance of Task Supplemental-

Recommend acceptance or rejection of compromise settlement offers.
  
Interview claimants, agents, or witnesses to obtain information about disputed issues.
  
Analyze evidence and apply relevant laws, regulations, policies, and precedents in order to reach conclusions.
  
Research laws, regulations, policies, and precedent decisions to prepare for hearings.
  
Review and evaluate information from documents such as claim applications, birth or death certificates, and physician or employer records.
  
Arrange and conduct hearings to obtain information and evidence relative to disposition of claims.
  
Prepare written opinions and decisions regarding cases.
  
Rule on exceptions, motions, and admissibility of evidence.
  
Conduct initial meetings with disputants to outline the arbitration process, settle procedural matters such as fees, and determine details such as witness numbers and time requirements.
  
Determine existence and amount of liability, according to evidence, laws, and administrative and judicial precedents.
  
Notify claimants of denied claims and appeal rights.
  
Issue subpoenas and administer oaths to prepare for formal hearings.
  
Participate in court proceedings.
  
Conduct studies of appeals procedures in order to ensure adherence to legal requirements and to facilitate disposition of cases.
  
Authorize payment of valid claims.
  

-Daily Frequency of Task (Categories 1-7) Core-

Confer with disputants to clarify issues, identify underlying concerns, and develop an understanding of their respective needs and interests.
  
Use mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives, and to guide parties toward mutual agreement.
  
Set up appointments for parties to meet for mediation.
  
Prepare settlement agreements for disputants to sign.
  
Organize and deliver public presentations about mediation to organizations such as community agencies and schools.
  

-Daily Frequency of Task (Categories 1-7) Supplemental-

Participate in court proceedings.
  
Review and evaluate information from documents such as claim applications, birth or death certificates, and physician or employer records.
  
Analyze evidence and apply relevant laws, regulations, policies, and precedents in order to reach conclusions.
  
Notify claimants of denied claims and appeal rights.
  
Interview claimants, agents, or witnesses to obtain information about disputed issues.
  
Arrange and conduct hearings to obtain information and evidence relative to disposition of claims.
  
Recommend acceptance or rejection of compromise settlement offers.
  
Rule on exceptions, motions, and admissibility of evidence.
  
Prepare written opinions and decisions regarding cases.
  
Research laws, regulations, policies, and precedent decisions to prepare for hearings.
  
Determine existence and amount of liability, according to evidence, laws, and administrative and judicial precedents.
  
Issue subpoenas and administer oaths to prepare for formal hearings.
  
Conduct initial meetings with disputants to outline the arbitration process, settle procedural matters such as fees, and determine details such as witness numbers and time requirements.
  
Authorize payment of valid claims.
  
Conduct studies of appeals procedures in order to ensure adherence to legal requirements and to facilitate disposition of cases.
  

-Hourly or more Frequency of Task (Categories 1-7) Core-

Use mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives, and to guide parties toward mutual agreement.
  
Confer with disputants to clarify issues, identify underlying concerns, and develop an understanding of their respective needs and interests.
  
Set up appointments for parties to meet for mediation.
  
Organize and deliver public presentations about mediation to organizations such as community agencies and schools.
  
Prepare settlement agreements for disputants to sign.
  

-Hourly or more Frequency of Task (Categories 1-7) Supplemental-

Analyze evidence and apply relevant laws, regulations, policies, and precedents in order to reach conclusions.
  
Review and evaluate information from documents such as claim applications, birth or death certificates, and physician or employer records.
  
Authorize payment of valid claims.
  
Interview claimants, agents, or witnesses to obtain information about disputed issues.
  
Prepare written opinions and decisions regarding cases.
  
Recommend acceptance or rejection of compromise settlement offers.
  
Arrange and conduct hearings to obtain information and evidence relative to disposition of claims.
  
Determine existence and amount of liability, according to evidence, laws, and administrative and judicial precedents.
  
Research laws, regulations, policies, and precedent decisions to prepare for hearings.
  
Participate in court proceedings.
  
Rule on exceptions, motions, and admissibility of evidence.
  
Conduct initial meetings with disputants to outline the arbitration process, settle procedural matters such as fees, and determine details such as witness numbers and time requirements.
  
Conduct studies of appeals procedures in order to ensure adherence to legal requirements and to facilitate disposition of cases.
  
Issue subpoenas and administer oaths to prepare for formal hearings.
  
Notify claimants of denied claims and appeal rights.
  

-More than monthly Frequency of Task (Categories 1-7) Core-

Prepare settlement agreements for disputants to sign.
  
Organize and deliver public presentations about mediation to organizations such as community agencies and schools.
  
Set up appointments for parties to meet for mediation.
  
Confer with disputants to clarify issues, identify underlying concerns, and develop an understanding of their respective needs and interests.
  
Use mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives, and to guide parties toward mutual agreement.
  

-More than monthly Frequency of Task (Categories 1-7) Supplemental-

Research laws, regulations, policies, and precedent decisions to prepare for hearings.
  
Rule on exceptions, motions, and admissibility of evidence.
  
Prepare written opinions and decisions regarding cases.
  
Arrange and conduct hearings to obtain information and evidence relative to disposition of claims.
  
Notify claimants of denied claims and appeal rights.
  
Issue subpoenas and administer oaths to prepare for formal hearings.
  
Analyze evidence and apply relevant laws, regulations, policies, and precedents in order to reach conclusions.
  
Determine existence and amount of liability, according to evidence, laws, and administrative and judicial precedents.
  
Interview claimants, agents, or witnesses to obtain information about disputed issues.
  
Conduct initial meetings with disputants to outline the arbitration process, settle procedural matters such as fees, and determine details such as witness numbers and time requirements.
  
Review and evaluate information from documents such as claim applications, birth or death certificates, and physician or employer records.
  
Recommend acceptance or rejection of compromise settlement offers.
  
Conduct studies of appeals procedures in order to ensure adherence to legal requirements and to facilitate disposition of cases.
  
Participate in court proceedings.
  
Authorize payment of valid claims.
  

-More than weekly Frequency of Task (Categories 1-7) Core-

Use mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives, and to guide parties toward mutual agreement.
  
Confer with disputants to clarify issues, identify underlying concerns, and develop an understanding of their respective needs and interests.
  
Set up appointments for parties to meet for mediation.
  
Prepare settlement agreements for disputants to sign.
  
Organize and deliver public presentations about mediation to organizations such as community agencies and schools.
  

-More than weekly Frequency of Task (Categories 1-7) Supplemental-

Interview claimants, agents, or witnesses to obtain information about disputed issues.
  
Prepare written opinions and decisions regarding cases.
  
Review and evaluate information from documents such as claim applications, birth or death certificates, and physician or employer records.
  
Arrange and conduct hearings to obtain information and evidence relative to disposition of claims.
  
Determine existence and amount of liability, according to evidence, laws, and administrative and judicial precedents.
  
Rule on exceptions, motions, and admissibility of evidence.
  
Analyze evidence and apply relevant laws, regulations, policies, and precedents in order to reach conclusions.
  
Recommend acceptance or rejection of compromise settlement offers.
  
Notify claimants of denied claims and appeal rights.
  
Authorize payment of valid claims.
  
Research laws, regulations, policies, and precedent decisions to prepare for hearings.
  
Conduct initial meetings with disputants to outline the arbitration process, settle procedural matters such as fees, and determine details such as witness numbers and time requirements.
  
Conduct studies of appeals procedures in order to ensure adherence to legal requirements and to facilitate disposition of cases.
  
Issue subpoenas and administer oaths to prepare for formal hearings.
  
Participate in court proceedings.
  

-More than yearly Frequency of Task (Categories 1-7) Core-

Organize and deliver public presentations about mediation to organizations such as community agencies and schools.
  
Set up appointments for parties to meet for mediation.
  
Prepare settlement agreements for disputants to sign.
  
Use mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives, and to guide parties toward mutual agreement.
  
Confer with disputants to clarify issues, identify underlying concerns, and develop an understanding of their respective needs and interests.
  

-More than yearly Frequency of Task (Categories 1-7) Supplemental-

Conduct initial meetings with disputants to outline the arbitration process, settle procedural matters such as fees, and determine details such as witness numbers and time requirements.
  
Authorize payment of valid claims.
  
Issue subpoenas and administer oaths to prepare for formal hearings.
  
Participate in court proceedings.
  
Determine existence and amount of liability, according to evidence, laws, and administrative and judicial precedents.
  
Recommend acceptance or rejection of compromise settlement offers.
  
Conduct studies of appeals procedures in order to ensure adherence to legal requirements and to facilitate disposition of cases.
  
Notify claimants of denied claims and appeal rights.
  
Research laws, regulations, policies, and precedent decisions to prepare for hearings.
  
Arrange and conduct hearings to obtain information and evidence relative to disposition of claims.
  
Interview claimants, agents, or witnesses to obtain information about disputed issues.
  
Rule on exceptions, motions, and admissibility of evidence.
  
Analyze evidence and apply relevant laws, regulations, policies, and precedents in order to reach conclusions.
  
Prepare written opinions and decisions regarding cases.
  
Review and evaluate information from documents such as claim applications, birth or death certificates, and physician or employer records.
  

-Several times daily Frequency of Task (Categories 1-7) Core-

Confer with disputants to clarify issues, identify underlying concerns, and develop an understanding of their respective needs and interests.
  
Use mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives, and to guide parties toward mutual agreement.
  
Set up appointments for parties to meet for mediation.
  
Prepare settlement agreements for disputants to sign.
  
Organize and deliver public presentations about mediation to organizations such as community agencies and schools.
  

-Several times daily Frequency of Task (Categories 1-7) Supplemental-

Analyze evidence and apply relevant laws, regulations, policies, and precedents in order to reach conclusions.
  
Review and evaluate information from documents such as claim applications, birth or death certificates, and physician or employer records.
  
Recommend acceptance or rejection of compromise settlement offers.
  
Research laws, regulations, policies, and precedent decisions to prepare for hearings.
  
Rule on exceptions, motions, and admissibility of evidence.
  
Interview claimants, agents, or witnesses to obtain information about disputed issues.
  
Conduct initial meetings with disputants to outline the arbitration process, settle procedural matters such as fees, and determine details such as witness numbers and time requirements.
  
Arrange and conduct hearings to obtain information and evidence relative to disposition of claims.
  
Notify claimants of denied claims and appeal rights.
  
Authorize payment of valid claims.
  
Conduct studies of appeals procedures in order to ensure adherence to legal requirements and to facilitate disposition of cases.
  
Determine existence and amount of liability, according to evidence, laws, and administrative and judicial precedents.
  
Issue subpoenas and administer oaths to prepare for formal hearings.
  
Participate in court proceedings.
  
Prepare written opinions and decisions regarding cases.
  

-Yearly or less Frequency of Task (Categories 1-7) Core-

Organize and deliver public presentations about mediation to organizations such as community agencies and schools.
  
Prepare settlement agreements for disputants to sign.
  
Set up appointments for parties to meet for mediation.
  
Use mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives, and to guide parties toward mutual agreement.
  
Confer with disputants to clarify issues, identify underlying concerns, and develop an understanding of their respective needs and interests.
  

-Yearly or less Frequency of Task (Categories 1-7) Supplemental-

Conduct studies of appeals procedures in order to ensure adherence to legal requirements and to facilitate disposition of cases.
  
Participate in court proceedings.
  
Authorize payment of valid claims.
  
Issue subpoenas and administer oaths to prepare for formal hearings.
  
Prepare written opinions and decisions regarding cases.
  
Recommend acceptance or rejection of compromise settlement offers.
  
Rule on exceptions, motions, and admissibility of evidence.
  
Determine existence and amount of liability, according to evidence, laws, and administrative and judicial precedents.
  
Notify claimants of denied claims and appeal rights.
  
Research laws, regulations, policies, and precedent decisions to prepare for hearings.
  
Conduct initial meetings with disputants to outline the arbitration process, settle procedural matters such as fees, and determine details such as witness numbers and time requirements.
  
Review and evaluate information from documents such as claim applications, birth or death certificates, and physician or employer records.
  
Interview claimants, agents, or witnesses to obtain information about disputed issues.
  
Arrange and conduct hearings to obtain information and evidence relative to disposition of claims.
  
Analyze evidence and apply relevant laws, regulations, policies, and precedents in order to reach conclusions.
  

Education Training Experience

-On-Site or In-Plant Training-

None
  
Up to and including 1 month
  
Over 1 month, up to and including 3 months
  
Over 3 months, up to and including 6 months
  
Over 6 months, up to and including 1 year
  
Over 1 year, up to and including 2 years
  
Over 2 years, up to and including 4 years
  
Over 4 years, up to and including 10 years
  

-On-the-Job Training-

None or short demonstration
  
Anything beyond short demonstration, up to and including 1 month
  
Over 1 month, up to and including 3 months
  
Over 3 months, up to and including 6 months
  
Over 6 months, up to and including 1 year
  
Over 1 year, up to and including 2 years
  
Over 2 years, up to and including 4 years
  

-Related Work Experience-

None
  
Over 6 months, up to and including 1 year
  
Over 1 year, up to and including 2 years
  
Over 2 years, up to and including 4 years
  
Over 4 years, up to and including 6 years
  
Over 6 years, up to and including 8 years
  
Over 8 years, up to and including 10 years
  
Over 10 years
  

-Required Level of Education-

High School Diploma (or GED or High School Equivalence Certificate)
  
Post-Secondary Certificate - awarded for training completed after high school (for example, in Personnel Services, Engineering-related Technologies, Vocational Home Economics, Construction Trades, Mechanics and Repairers, Precision Production Trades)
  
Some College Courses
  
Associate's Degree (or other 2-year degree)
  
Bachelor's Degree
  
Post-Baccalaureate Certificate - awarded for completion of an organized program of study; designed for people who have completed a Baccalaureate degree, but do not meet the requirements of academic degrees carrying the title of Master
  
Master's Degree
  
First Professional Degree - awarded for completion of a program that: requires at least 2 years of college work before entrance into the program, includes a total of at least 6 academic years of work to complete, and provides all remaining academic requirements to begin practice in a profession
  
Doctoral Degree