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Administrative Services Managers
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Administrative Services Managers
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Plan, direct, or coordinate supportive services of an organization, such as recordkeeping, mail distribution, telephone operator/receptionist, and other office support services. May oversee facilities planning and maintenance and custodial operations.
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Degrees
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Abilities
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Near Vision| | The ability to see details at close range (within a few feet of the observer). |
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Oral Expression| | The ability to communicate information and ideas in speaking so others will understand. |
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Written Expression| | The ability to communicate information and ideas in writing so others will understand. |
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Oral Comprehension| | The ability to listen to and understand information and ideas presented through spoken words and sentences. |
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Written Comprehension| | The ability to read and understand information and ideas presented in writing. |
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Problem Sensitivity| | The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. |
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Speech Recognition| | The ability to identify and understand the speech of another person. |
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Deductive Reasoning| | The ability to apply general rules to specific problems to produce answers that make sense. |
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Inductive Reasoning| | The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). |
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Information Ordering| | The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). |
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Originality| | The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem. |
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Speech Clarity| | The ability to speak clearly so others can understand you. |
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Fluency of Ideas| | The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity). |
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Category Flexibility| | The ability to generate or use different sets of rules for combining or grouping things in different ways. |
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Far Vision| | The ability to see details at a distance. |
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Memorization| | The ability to remember information such as words, numbers, pictures, and procedures. |
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Number Facility| | The ability to add, subtract, multiply, or divide quickly and correctly. |
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Visualization| | The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged. |
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Time Sharing| | The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources). |
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Auditory Attention| | The ability to focus on a single source of sound in the presence of other distracting sounds. |
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Mathematical Reasoning| | The ability to choose the right mathematical methods or formulas to solve a problem. |
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Perceptual Speed| | The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object. |
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Selective Attention| | The ability to concentrate on a task over a period of time without being distracted. |
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Control Precision| | The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions. |
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Finger Dexterity| | The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects. |
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Trunk Strength| | The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing. |
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Depth Perception| | The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object. |
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Flexibility of Closure| | The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material. |
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Speed of Closure| | The ability to quickly make sense of, combine, and organize information into meaningful patterns. |
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Arm-Hand Steadiness| | The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position. |
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Multilimb Coordination| | The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion. |
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Visual Color Discrimination| | The ability to match or detect differences between colors, including shades of color and brightness. |
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Hearing Sensitivity| | The ability to detect or tell the differences between sounds that vary in pitch and loudness. |
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Manual Dexterity| | The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects. |
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Extent Flexibility| | The ability to bend, stretch, twist, or reach with your body, arms, and/or legs. |
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Spatial Orientation| | The ability to know your location in relation to the environment or to know where other objects are in relation to you. |
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Wrist-Finger Speed| | The ability to make fast, simple, repeated movements of the fingers, hands, and wrists. |
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Static Strength| | The ability to exert maximum muscle force to lift, push, pull, or carry objects. |
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Interests
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Enterprising| | Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business. |
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Conventional| | Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow. |
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Second Interest High-Point| | Secondary-Cutoff/Rank Descriptiveness |
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First Interest High-Point| | Primary-Rank Descriptiveness |
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Social| | Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others. |
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Third Interest High-Point| | Tertiary-Cutoff/Rank Descriptiveness |
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Investigative| | Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally. |
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Artistic| | Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules. |
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Realistic| | Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others. |
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Knowledge
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Clerical| | Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. |
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Customer and Personal Service| | Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. |
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Personnel and Human Resources| | Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems. |
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Mathematics| | Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. |
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Administration and Management| | Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. |
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English Language| | Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. |
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Economics and Accounting| | Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data. |
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Computers and Electronics| | Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. |
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Public Safety and Security| | Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions. |
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Law and Government| | Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process. |
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Psychology| | Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders. |
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Communications and Media| | Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media. |
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Education and Training| | Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. |
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Production and Processing| | Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods. |
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Transportation| | Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits. |
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Sales and Marketing| | Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. |
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Sociology and Anthropology| | Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins. |
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Chemistry| | Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods. |
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Mechanical| | Knowledge of machines and tools, including their designs, uses, repair, and maintenance. |
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Food Production| | Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques. |
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Engineering and Technology| | Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services. |
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Foreign Language| | Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation. |
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Therapy and Counseling| | Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance. |
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Telecommunications| | Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems. |
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Medicine and Dentistry| | Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures. |
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Physics| | Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub- atomic structures and processes. |
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Philosophy and Theology| | Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture. |
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Geography| | Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life. |
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Building and Construction| | Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads. |
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Design| | Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models. |
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History and Archeology| | Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures. |
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Biology| | Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment. |
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Fine Arts| | Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture. |
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Wages
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| District of Columbia | $66,840.00 |
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| North Carolina | $58,950.00 |
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| South Carolina | $45,490.00 |
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| Virgin Islands | $53,190.00 |
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Related Careers
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Budget Analysts| | Examine budget estimates for completeness, accuracy, and conformance with procedures and regulations. Analyze budgeting and accounting reports for the purpose of maintaining expenditure controls. |
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Financial Managers, Branch or Department| | Direct and coordinate financial activities of workers in a branch, office, or department of an establishment, such as branch bank, brokerage firm, risk and insurance department, or credit department. |
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First-Line Supervisors/Managers of Office & Administrative Support Workers| | Supervise and coordinate the activities of clerical and administrative support workers. |
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Human Resources Managers| | Plan, direct, and coordinate human resource management activities of an organization to maximize the strategic use of human resources and maintain functions such as employee compensation, recruitment, personnel policies, and regulatory compliance. |
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Management Analysts| | Conduct organizational studies and evaluations, design systems and procedures, conduct work simplifications and measurement studies, and prepare operations and procedures manuals to assist management in operating more efficiently and effectively. Includes program analysts and management consultants. |
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Management Analysts| | Conduct organizational studies and evaluations, design systems and procedures, conduct work simplifications and measurement studies, and prepare operations and procedures manuals to assist management in operating more efficiently and effectively. Includes program analysts and management consultants. |
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Medical & Health Services Managers| | Plan, direct, or coordinate medicine and health services in hospitals, clinics, managed care organizations, public health agencies, or similar organizations. |
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Skills
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Coordination| | Adjusting actions in relation to others' actions. |
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Monitoring| | Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. |
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Speaking| | Talking to others to convey information effectively. |
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Service Orientation| | Actively looking for ways to help people. |
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Active Listening| | Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. |
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Writing| | Communicating effectively in writing as appropriate for the needs of the audience. |
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Reading Comprehension| | Understanding written sentences and paragraphs in work related documents. |
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Active Learning| | Understanding the implications of new information for both current and future problem-solving and decision-making. |
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Critical Thinking| | Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. |
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Management of Personnel Resources| | Motivating, developing, and directing people as they work, identifying the best people for the job. |
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Social Perceptiveness| | Being aware of others' reactions and understanding why they react as they do. |
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Time Management| | Managing one's own time and the time of others. |
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Mathematics| | Using mathematics to solve problems. |
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Instructing| | Teaching others how to do something. |
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Management of Financial Resources| | Determining how money will be spent to get the work done, and accounting for these expenditures. |
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Judgment and Decision Making| | Considering the relative costs and benefits of potential actions to choose the most appropriate one. |
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Learning Strategies| | Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things. |
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Complex Problem Solving| | Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. |
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Negotiation| | Bringing others together and trying to reconcile differences. |
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Operations Analysis| | Analyzing needs and product requirements to create a design. |
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Equipment Selection| | Determining the kind of tools and equipment needed to do a job. |
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Operation and Control| | Controlling operations of equipment or systems. |
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Persuasion| | Persuading others to change their minds or behavior. |
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Troubleshooting| | Determining causes of operating errors and deciding what to do about it. |
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Management of Material Resources| | Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work. |
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Programming| | Writing computer programs for various purposes. |
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Operation Monitoring| | Watching gauges, dials, or other indicators to make sure a machine is working properly. |
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Systems Evaluation| | Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system. |
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Quality Control Analysis| | Conducting tests and inspections of products, services, or processes to evaluate quality or performance. |
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Systems Analysis| | Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes. |
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Technology Design| | Generating or adapting equipment and technology to serve user needs. |
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Equipment Maintenance| | Performing routine maintenance on equipment and determining when and what kind of maintenance is needed. |
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Installation| | Installing equipment, machines, wiring, or programs to meet specifications. |
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Repairing| | Repairing machines or systems using the needed tools. |
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Science| | Using scientific rules and methods to solve problems. |
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Tasks
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| Monitor the facility to ensure that it remains safe, secure, and well-maintained. |
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| Direct or coordinate the supportive services department of a business, agency, or organization. |
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| Plan, administer and control budgets for contracts, equipment and supplies. |
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| Set goals and deadlines for the department. |
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| Prepare and review operational reports and schedules to ensure accuracy and efficiency. |
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| Oversee construction and renovation projects to improve efficiency and to ensure that facilities meet environmental, health, and security standards, and comply with government regulations. |
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| Hire and terminate clerical and administrative personnel. |
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| Oversee the maintenance and repair of machinery, equipment, and electrical and mechanical systems. |
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| Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records. |
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| Acquire, distribute and store supplies. |
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| Manage leasing of facility space. |
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| Participate in architectural and engineering planning and design, including space and installation management. |
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| Conduct classes to teach procedures to staff. |
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| Dispose of, or oversee the disposal of, surplus or unclaimed property. |
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Career Activities
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| Communicating with Supervisors, Peers, or Subordinates |
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| conduct or attend staff meetings |
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| consult with managerial or supervisory personnel |
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| Organizing, Planning, and Prioritizing Work |
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| modify work procedures or processes to meet deadlines |
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| Resolving Conflicts and Negotiating with Others |
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| negotiate real estate sales or rental contracts |
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| Making Decisions and Solving Problems |
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| determine policies related to administration, standards, or facility maintenance |
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| Monitoring and Controlling Resources |
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| maintain inventory of office equipment or furniture |
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| manage contracts |
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| manage inventories or supplies |
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| order or purchase supplies, materials, or equipment |
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| purchase office equipment or furniture |
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| Updating and Using Relevant Knowledge |
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| use facility management techniques |
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| use interpersonal communication techniques |
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| use negotiation techniques |
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| Performing Administrative Activities |
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| maintain administrative services procedures manual |
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| maintain records, reports, or files |
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| prepare financial reports |
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| prepare rental or lease agreement |
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| prepare reports |
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| prepare reports of property or facility status |
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| prepare safety reports |
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| write administrative procedures services manual |
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| Coordinating the Work and Activities of Others |
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| direct and coordinate activities of workers or staff |
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| manage building maintenance projects |
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| manage contracts |
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| Provide Consultation and Advice to Others |
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| recommend solutions of administrative problems |
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| Monitor Processes, Materials, or Surroundings |
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| monitor operations to verify conformance to standards |
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| monitor repairs or maintenance to enforce standards |
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| Scheduling Work and Activities |
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| develop maintenance schedules |
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| schedule employee work hours |
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| schedule facility or property maintenance |
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| Analyzing Data or Information |
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| analyze operational or management reports or records |
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| analyze organizational operating practices or procedures |
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| analyze technical data, designs, or preliminary specifications |
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| evaluate office operations |
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| Evaluating Information to Determine Compliance with Standards |
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| adhere to safety procedures |
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| oversee work progress to verify safety or conformance to standards |
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| Documenting/Recording Information |
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| document provision of administrative services |
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| Staffing Organizational Units |
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| hire, discharge, transfer, or promote workers |
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| interview job applicants |
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| Guiding, Directing, and Motivating Subordinates |
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| assign work to staff or employees |
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| delegate appropriate administrative support activities |
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| Inspecting Equipment, Structures, or Material |
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| inspect property for construction, condition, or design |
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| Developing and Building Teams |
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| design systems in cooperation with colleagues |
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Career Context
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| Telephone |
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| Face-to-Face Discussions |
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| Contact With Others |
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| Indoors, Environmentally Controlled |
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| Electronic Mail |
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| Structured versus Unstructured Work |
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| Work With Work Group or Team |
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| Letters and Memos |
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| Frequency of Decision Making |
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| Coordinate or Lead Others |
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| Responsibility for Outcomes and Results |
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| Freedom to Make Decisions |
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| Responsible for Others' Health and Safety |
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| Deal With External Customers |
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| Time Pressure |
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| Impact of Decisions on Co-workers or Company Results |
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| Importance of Being Exact or Accurate |
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| Frequency of Conflict Situations |
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| Deal With Unpleasant or Angry People |
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| Sounds, Noise Levels Are Distracting or Uncomfortable |
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| Importance of Repeating Same Tasks |
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| Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls |
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| Spend Time Sitting |
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| Level of Competition |
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| Exposed to Contaminants |
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| Spend Time Making Repetitive Motions |
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| Spend Time Bending or Twisting the Body |
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| Extremely Bright or Inadequate Lighting |
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| Exposed to Disease or Infections |
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| Pace Determined by Speed of Equipment |
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| Deal With Physically Aggressive People |
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| Degree of Automation |
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| Exposed to Hazardous Conditions |
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| Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets |
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| Physical Proximity |
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| Exposed to Radiation |
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| Consequence of Error |
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| Indoors, Not Environmentally Controlled |
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| Very Hot or Cold Temperatures |
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| In an Enclosed Vehicle or Equipment |
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| Outdoors, Exposed to Weather |
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Career Styles
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Integrity| | Job requires being honest and ethical. |
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Dependability| | Job requires being reliable, responsible, and dependable, and fulfilling obligations. |
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Leadership| | Job requires a willingness to lead, take charge, and offer opinions and direction. |
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Independence| | Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done. |
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Attention to Detail| | Job requires being careful about detail and thorough in completing work tasks. |
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Cooperation| | Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. |
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Self Control| | Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. |
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Social Orientation| | Job requires preferring to work with others rather than alone, and being personally connected with others on the job. |
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Concern for Others| | Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job. |
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Adaptability/Flexibility| | Job requires being open to change (positive or negative) and to considerable variety in the workplace. |
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Stress Tolerance| | Job requires accepting criticism and dealing calmly and effectively with high stress situations. |
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Analytical Thinking| | Job requires analyzing information and using logic to address work-related issues and problems. |
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Initiative| | Job requires a willingness to take on responsibilities and challenges. |
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Innovation| | Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems. |
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Persistence| | Job requires persistence in the face of obstacles. |
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Achievement/Effort| | Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks. |
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Career Needs
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Authority| | Workers on this job give directions and instructions to others. |
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Working Conditions| | Workers on this job have good working conditions. |
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Company Policies and Practices| | Workers on this job are treated fairly by the company. |
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Responsibility| | Workers on this job make decisions on their own. |
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Autonomy| | Workers on this job plan their work with little supervision. |
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Security| | Workers on this job have steady employment. |
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Activity| | Workers on this job are busy all the time. |
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Co-workers| | Workers on this job have co-workers who are easy to get along with. |
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Advancement| | Workers on this job have opportunities for advancement. |
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Compensation| | Workers on this job are paid well in comparison with other workers. |
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Supervision, Human Relations| | Workers on this job have supervisors who back up their workers with management. |
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Ability Utilization| | Workers on this job make use of their individual abilities. |
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Creativity| | Workers on this job try out their own ideas. |
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Social Status| | Workers on this job are looked up to by others in their company and their community. |
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Achievement| | Workers on this job get a feeling of accomplishment. |
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Moral Values| | Workers on this job are never pressured to do things that go against their sense of right and wrong. |
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| Recognition | | | | |
